Senior Admin Assistant /Customer Service manager
Outstanding results as Intel Account Manger and International sales Manager.
• Upgraded Kokusai’s supplier classification to “low-risk supplier” for spare parts by increasing on-time delivery (OTD) from 50% to >98% and fill rate from 50% to 95%. Negotiated an inherited penalty down by $300K and since July 01 ensured the OTD monthly target was met by creating a step by step improvement road map
Extensive experience in:
Designing computer courses
Managing a staff
Following things up so that they do not fall through the cracks
Setting up organization
Setting Marketing campaigns
Attention to details
Managing online people
Setting up performance metrics
Following a time line to fix a problem
Professional use of Zendesk, Vtiger, Microsoft Office, Google drive and Calendar.
Speak and write: English, German and French
Position outside Upwork
Key Account Consultant for Cargoclix, a German company. Programmed and debugged logistics platform for Freight Companies, sales campaign for French customers, L2 support for customers with tickets, Demonstrated excellent customer support.
Projects on Upwork
Platinum experience Manager for Versata
The Platinum Experience Manager serves as a first point of contact for all matters that are not progressing as the customer feel they should within a product, for example for questions or issues relating to Support, Licensing, Managed Upgrades, etc. The Platinum Experience Manager schedules regular monthly calls with Platinum customers. The Platinum Experience Manager prioritizes tickets and develop action plans to efficiently resolve any issues or concerns a customer may have. The goal is to enhance a customer experience with and ensure they are receiving the level of support they deserve. Demonstrating excellent customer service.
Translation Jobs from German/French into English:This was done on different subject matter, showed flexibility beside knowledge of language
Research job for a Singaporean Company for small business in the Philippines, was very well received, demonstrated research capability
Research job for the semiconductor industry, showed research capability
Research for semiconductor equipment categorization showed research capability