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Call Handling Job Cost Overview

Typical total cost of Upwork Call Handling projects based on completed and fixed-price jobs.

Upwork Call Handling Jobs Completed Quarterly

On average, 172 Call Handling projects are completed every quarter on Upwork.


Time to Complete Upwork Call Handling Jobs

Time needed to complete a Call Handling project on Upwork.

Average Call Handling Freelancer Feedback Score

Call Handling Upwork freelancers typically receive a client rating of 4.44.

Last updated: October 1, 2015

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Adelaine Haiste Quiogue

Adelaine Haiste Quiogue

Experienced Customer Service Representative


I have been in the customer service industry for more than 10 years with a wide array of experience from financial accounts, technical support to being an IP-Relay Operator. I am flexible, hardworking and have a keen attention to details, making sure that i do everything right the first time. Having been in this industry for quiet some time has helped me develop my skills on how to be more efficient in dealing with the customers needs.

$4.44 /hr
2,748 hours

Gregory Lamarche

Gregory Lamarche

Technical Support Guru

Canada - Tests: 5

Over the last 10 years I have been doing work in a call center environment. I have mainly worked in Technical Support, with a great aptitude for finding resolutions for issues that were deemed as unrepairable. I have done customer service, sales and billing. Since with all type of contact centers use some of CRM. I have a lot of experience in doing tedious types of data entry. I have a great attention for detail and verifying that everything is inputted correctly.

$14.44 /hr
168 hours

Marichu S.

Marichu S.

Certified CISCO, MCP/Network Engineer

Philippines - Tests: 9

Having acquired a degree in Computer Engineering in 2006, I have had some 6 years of rewarding professional career in the areas of technical support on hardware and software systems, networking and sales with major engineering and business process outsourcing companies in Manila, Philippines, including a brief stint with the United Nations Office in Bangkok, Thailand. I dealt with colleagues and clients of multi-cultural background from affiliate offices globally, including the United Kingdom, the United States, the Middle-East, Australia, China, Hong Kong, Thailand, Malaysia and the Philippines. I have acquired a certification in ITIL, MCP, and CCNA. During my university years, I have also worked as an administrative assistant with various private companies where I have proven a reputation of an efficient team member with well-regarded planning and organizing skills. My adventurous spirit inspires me to explore new avenues. I have travelled to key cities in Asia, the Middle-East, and Europe. Thanks to oDesk! Though I have just recently joined the network, I know I can continue developing my professional aspirations while at the same time fulfilling my personal career as a wife and a mom! :-)

100% Job Success
$6.00 /hr
437 hours

Clifton Hill

Clifton Hill

Seasoned Professional Customer Service Rep

United States - Tests: 4

I'm a highly skilled, motivated and easy going person. I like the technical aspects of things which has led me into anything dealing with electronic communications, computers and customer service. Great at multitasking, and generally available all times of day when free. With 5+ years of professional customer support services online through companies such has Rogers Communications, Sprint and Intuit TurboTax, I am fluent in modern technical terms, electronic communications, account management, tech support, trouble shooting and much more. Over 10 years experience in the Microsoft suite, 10+ years ebay and amazon experience, fluent in social media apps such has twitter.

92% Job Success
$8.89 /hr
2,833 hours

Aristotle F.

Aristotle F.

Customer Service Advocacy

Philippines - Tests: 4 - Portfolio: 1

I am a Computer Engineering graduate with 10 years experience in the BPO industry. I'm very dedicated, hardworking, and work well within a team. My core competencies revolve around BPO Operations mainly for Customer Service, Client and Project Management, Process Improvement, Sales, CSAT and RMA. I'm also adept in Data Entry, Word Processing, Transcribing, Data Conversion and Computer Tech Support.

Groups: Pro Customer Service

$10.00 /hr
7 hours

Charlene B

Charlene B Agency Contractor

Operations manager and Customer service expert

Philippines - Tests: 3

To find a work where I can apply my skills and proficiency. While at home and attending to my family. I have been in the business for more than 5 years. As an executive assistant to a collections agent and I have worked my way through customer care and technical support. Management has been the highlight of my career. I take pride in motivating people and helping customers. This is why I take every job seriously and provide the best assistance that I can.

Groups: Pro Customer Service

Associated with: TRISIS Contact Solutions

100% Job Success
$12.22 /hr
4,077 hours

Arthur Jhon Alipante

Arthur Jhon Alipante Agency Contractor

Sales and Support Agency Manager

Philippines - Tests: 3 - Portfolio: 1

I am currently serving as a Customer Support specialist at gTeam FZ LLC providing valuable phone, chat, and ticket-based assistance in business software solutions in the fields of Human Resources and Payroll Management, Profitability and Cost Management Solutions, Mobile Field Service and Workforce Optimization, Portfolio and Management Solutions, and Enterprise CRM Solutions. I have also heavily engaged in the same position in providing Platinum Support in the same fields. I am also an Agency Manager at The Philippine American Life and General Insurance Company (Philam Life), a Health Benefit Agent at Maxicare Healthcare Corp., and a Heath Counselor at Caritas Health Shield, Inc. I am also the Managing Director of Spring Events and Productions Group Inc. with heavy Sales and Marketing experience for consumer and enterprise customers, as well as thoroughly handle after-sales support to all clients. I have previously served as a Software Engineer for over 5 years with Lexmark Research and Development Corp., responsible in the delivery of both Mac applications and Linux print driver software for Lexmark International, Inc., as well as fulfilled a leadership role to lower support tiers of the CSSC group which handle global consumer and enterprise customers of the company, with concentrations on US and EMEA customers to which our business are very relevant. I have also previously served as an Operations Manager of HardShop Labs LLC, with the responsibility of technical, management, staff, and business leadership of SEO specialists that deliver Quality Backlink Building and Article Writing. This experience has provided me early but timely experience in managing on-site and remote workers in meeting the company's vision.

Groups: Pro Customer Service

Associated with: Spring Events and Productions Group Inc.

$20.00 /hr
1,272 hours

kristine frances bautista

kristine frances bautista Agency Contractor

Experienced Customer Service Representative

Philippines - Tests: 1

I am an experienced Customer Service and Sales Representative in US and Australia for more than 5 years now, I was trained by most of the largest Call Centers in the Philippines and also served as an Assistant Team Leader for more than a year. I can provide e-mail, ticket and phone support and will do everything I can to delight your customers. I am a full-time freelancer and can work Australian or U.S. business hours. i am a quick learner and a great team player. i can do any work and always deliver exceptional results, i fit in and will be a great addition to a team. i possess a combination of skills and experience that makes me stand out from the others.

Associated with: Lorissa Ancheta agency

$6.00 /hr
48 hours

Amor V.

Amor V.


Philippines - Tests: 6 - Portfolio: 1

I would like to showcase my skills, talent and experience in technical and creative writing. I am a hardworking professional who knows how to value and respect people's time. I have been writing my whole life and over five years online. With this experience, I would like to help people in reaching their desired goals. Apart from writing, I was also employed as an over-the-phone technical and customer service representative for two American companies for over five years. I worked with Linksys Home Networking for over two years and with Time Warner Cable for almost three years. My experience with handling different kind of customers gives me an advantage on how to deal with people, online and offline.

$5.56 /hr
4,102 hours

Sabrina Barringer

Sabrina Barringer

Experienced data entry, HR, and administration professional.

United States - Tests: 5

Stay at home mother looking to rejoin the workforce, without having to be away from my family. If you are looking for someone who has experience in different fields, who is hard working, and detail oriented, you have come to the right person. I have extensive experience with most Microsoft programs, including but not limited to: Microsoft Word, Excel and PowerPoint. I am also proficient in internet programs, search engines, troubleshooting, customer service, and I type over 60 wpm.

100% Job Success
$7.78 /hr
150 hours