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Hire a freelance customer service representative to help you save time and keep your customers happy 24/7. A professional customer service rep can field questions, help users, solve problems, and take care of your clients...freeing you up to do the work that is at the core of your business.

Many of our freelance customer service reps have experience in large call centers around the world, and are ready to bring their professional experience to help your business.

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Customer service Job Cost Overview

Typical total cost of Upwork Customer service projects based on completed and fixed-price jobs.

Upwork Customer service Jobs Completed Quarterly

On average, 1,322 Customer service projects are completed every quarter on Upwork.

1,322

Time to Complete Upwork Customer service Jobs

Time needed to complete a Customer service project on Upwork.

Average Customer service Freelancer Feedback Score

Customer service Upwork freelancers typically receive a client rating of 4.69.

4.69
Last updated: August 1, 2015
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  1. Kathleen Sardoncillo

    Kathleen Sardoncillo Agency Contractor

    Order Processing & Customer Service

    Philippines - Tests: 10 - Portfolio: 11

    I am interested with engaging in long term projects in the following areas where my skills set are derived from over 5 years of experience working in the customer service industry: - Order Processing - Live Chat Support - Email Support - Phone Support - Administrative Assistance - Data Entry - Others: MS Office Applications, Photoshop and CorelDraw I'm competent and a hard-worker. I have the enthusiasm to keep learning new things and I always have the initiative to strive for better (if not the best) in all things that I do. I can work independently with minimum supervision and I work well also with a team. I'm detail-oriented and most of the time, I want my stuffs done in a systematic and organized manner.

    Associated with: One Team Up

    $7.78 /hr
    6,557 hours
    5.00
  2. Maricris Vasallo

    Maricris Vasallo Agency Contractor

    Excellent Customer Service

    Philippines - Tests: 3

    Accepting challenges is the foundation of my life experiences and something I do with confidence. I have completed a 16-year education. You will find me a totally dedicated individual, spontaneous, and communicative. You can trust me to work unsupervised and patient enough to handle people and work with colleagues.

    Associated with: F.I.R.M Solutions

    $3.36 /hr
    657 hours
    5.00
  3. Jennifer Lopez

    Jennifer Lopez

    Experienced Customer Service

    Belize - Tests: 2

    Previous jobs have provided me with the ideal experience for any telemarketing position and I am confident I'm a suitable candidate as my skill set and fast learning abilities are a great match for job requirements. Reliable, efficient, customer-oriented. I'm comfortable working in a variety of online customer support positions. It's not just my back ground or people skills which have helped me in this field, but I'm also passionate about this industry and I'm driven to give high quality work.

    $5.56 /hr
    2,249 hours
    3.85
  4. Maria Teresa Judit P. Rufino

    Maria Teresa Judit P. Rufino

    experienced customer service representative

    Philippines - Tests: 9

    I am a very fast learner with excellent communication skills and can work with the least amount of supervision. Given my 10 years of experience in the field of customer service, I can confidently say that I work well under pressure. My commitment is to ensure complete client satisfaction, consistent delivery of service, attention to detail and quality performance. I will deliver exceptional results within the shortest turnaround time. I am always driven to work with integrity and excellence.

    $5.00 /hr
    4,830 hours
    3.53
  5. Jacklynne R.

    Jacklynne R.

    Customer Service Specialist

    Philippines - Tests: 6

    I'm interested in a phone and/or email support position. I have been in a call center industry for over 5 years. I have handled may projects such as, Customer Service (Telecom), Retention (ISP provider), Collections -1st party and recoveries (Chase Bank and HSBC Bank). Sales Manager handling trade shows, conferences seminars and exhibitions. I am a goal-driven achiever with strong organizational and leadership skills. I can work with minimum supervision even under pressure.

    $4.44 /hr
    914 hours
    3.10
  6. Malony katja O.

    Malony katja O. Agency Contractor

    Customer Service/Telemarketing

    Philippines

    I am seeking a customer service position where I can expand on my experience in this field and utilize said experience to increase both customer satisfaction and the companies overall reputation. I have work as a customer service for more than 4 years. Dealing with customers and resolved whatever issue they have regarding their accounts.

    Associated with: VWP Manpower Agency, irieTek©

    $3.33 /hr
    26 hours
    2.53
  7. Helen antoniette C.

    Helen antoniette C.

    Customer Service, Sales & Technical Specialist

    Philippines - Tests: 3

    Hard-working and independent contractor with experience in administrative and recruitment tasks. Passionate in account management and B2B coordination by providing effective channels of communication and high service level experiences. Has years of experience in the call center industry handling various B2C accounts for high-volume Fortune 500 companies. Dealt with customer and technical support roles and have been highly valued as a team player. Enjoys team meetings and loves solving problems.

    $5.56 /hr
    3,446 hours
    5.00
  8. Von C.

    Von C. Agency Contractor

    Customer Service and Technical Support

    Philippines - Tests: 11 - Portfolio: 4

    A career with a progressive organization that will use my education, skills, talents, abilities, and experience in an executive capacity, and to work in a company that would be a very valuable experience to enhance my knowledge of the industry. Seeking for a position where my extensive experience will be further developed and utilized. - Highly competitive , self-starter who is organized, disciplined, loyal and goal oriented. - Excellent communication skills demonstrated by the ability to work with people of diverse backgrounds. - Well trained in dealing with customers and in giving the service that could exceed their expectations. - Resourceful and committed. Versatile and adaptable. - Friendly and enthusiastic. - Conduct and guide root cause analysis sessions, with full report on solutions. - Transferrable skills learned within this position are establishment of effective documented, analysis and reporting system. - Determining areas for process improvement and control and working to achieve realist planned results.

    Groups: BigCommerce

    Associated with: ESC Interactive

    $13.33 /hr
    8,494 hours
    4.08
  9. Jennifer De Gracia

    Jennifer De Gracia Agency Contractor

    Customer Service Support,Virtual Assistant

    Philippines - Tests: 1 - Portfolio: 1

    I am seeking a challenging position that utilizes my unique experience and talents while offering advancement opportunities in exchange for sincere dedication, consistent productivity, and unbreakable integrity. My experiences as a missionary and as a Customer Service Representative for international call centers for almost 5 years helped me become versatile by taking the opportunity to instruct a wide variety of people from various backgrounds and all facets of society. In addition to my extensive experience, I have excellent communication skills. I always maintain a gracious and professional manner when communicating with people. I am open to new ideas and know that I would contribute to the administration. I can stretch my availability according to your preferences as I don't want to miss anything this opportunity can provide me.

    Associated with: Assign2Us Business Services Agency

    $5.00 /hr
    2,802 hours
    5.00
  10. Cris Sample

    Cris Sample

    Energetic Customer Service Relationship Specialist

    United States - Tests: 4

    I have found that working with people is my true passion! I recently received my Bachelor's degree in Communication Studies, with a minor in general business. I am very passionate about working with customers and strive to excel in providing them with an outstanding customer service experience. With over 7 years of customer service experience, I have found that providing customers with friendly, professional, and energetic service is the key to being successful! I have also found that is imperative to communicate effectively. I am very enthusiastic about communication and find myself always seeking ways to improve the communication with those around me. I have learned that every person is different and that the same communication styles does not always work for everyone. Building a rapport with customers and finding ways to successfully reach a mutual understanding is always my goal. With that being stated, I have the ability to adjust my communication style to make those around me feel extremely comfortable.I pride myself in maintaining excellent written and verbal communication skills. I am an expert in all Microsoft applications.

    $22.22 /hr
    1,915 hours
    5.00