Customer support Freelancers

Browse Customer support job posts for project examples or post your job on Upwork for free!

Customer support Job Cost Overview

Typical total cost of Upwork Customer support projects based on completed and fixed-price jobs.

Upwork Customer support Jobs Completed Quarterly

On average, 849 Customer support projects are completed every quarter on Upwork.

849

Time to Complete Upwork Customer support Jobs

Time needed to complete a Customer support project on Upwork.

Average Customer support Freelancer Feedback Score

Customer support Upwork freelancers typically receive a client rating of 4.66.

4.66
Last updated: June 1, 2015
More options
Clear all filters
  1. Silviu iustinian M.

    Account Manager/Customer Support

    Romania - Last active: 1 day ago - Tests: 16

    Writing requirements both functional and quality requirements, software requirements specifications.Worked on projects for DFS (german air traffic control), Deutsche Bahn, EADS. Customer support for both hard- and software. Account and Sales Manager for international companies. Management and business consulting.

    $16.67 /hr
    10,804 hours
    5.00
  2. Waqas T.

    Waqas T.

    Online Assistant | SEO | Product Manager | Customer Support

    Pakistan - Last active: 1 day ago - Tests: 12 - Portfolio: 4

    Over the last 6 years, I have worked on varying projects that required different skill sets and abilities. A few of my skills are listed below: * Managing, implementing and maintaining: ** Dedicated servers - CentOS / Windows. ** Domain & Hosting. ** Google Business Solutions. ** ZOHO CRM Solutions. ** Salesforce CRM Solutions. ** Magento, X-Cart & Shopify. ** Wordpress. ** MailChimp, & Active Campaign. * Creating custom Macros. * Q/A on software & services. * Search Engine Optimization. * Deploying software & services on the web. * Customer support via email, phone, Gotomeeting, TeamViewer & chat. * Using Word, Excel, PowerPoint, Access, OneNote, Frame Maker, CorelDraw & Photoshop for a host of different projects and automations. For more on my skills, please see my Work History, Portfolio, and Tests. My objective is to provide my clients with excellence in service, communication and reporting. I am energetic, committed, and motivated to work and am able to manage deadlines with a can-do attitude. I am seeking opportunities to provide my services as a 'packaged' virtual assistant where I can help deploy, manage or suggest on a host of different projects / solutions. * Top 1% of successful oDesk freelancers.

    Groups: BigCommerce, Bluehost Developers and Designers...

    $15.00 /hr
    14,452 hours
    4.99
  3. Diana Muniz Barbosa

    Diana Muniz Barbosa

    Administrative and Personal Assistant. Customer Support Manager.

    Canada - Last active: 1 day ago - Tests: 9

    If what you need is an experienced, hard-working, responsible and fast learner person, I can offer that and more. Since I join oDesk I have been a personal assistant, virtual assistant, project manager and administrative manager, I ca help you with many tasks like translations (English-Spanish, Spanish-English, French-Spanish), customer service, market and Internet research, recruiting, administrative support, I am detailed oriented, pro-active and need little supervision. My goal is to make your life easier by giving you the best quality work. Before joining oDesk, I was a long time experienced PR with speciality in fashion and marketing looking to expand my work campus and to help with my knowledge as much as I can. I had work in Milan, Paris, NY, Mexico and some other countries as a PR and marketing consultant, mostly traveling to any place my services were needed including the Middle East. I believe that my experience in all those places makes my profile interesting because of my knowledge of too many different cultures.

    $20.00 /hr
    2,674 hours
    5.00
  4. Angela Lord

    Angela Lord

    Top Notch Customer Service and Administrative Support

    United States - Last active: 1 day ago - Tests: 11 - Portfolio: 1

    An Upwork-vetted Customer Service Pro, I am always willing to help other team members. I am experienced with Zendesk, Uservoice, e-mail support, Word, Excel, Google Docs, Five9, LivePerson, Instant Service, Internet Research, and have the ability to learn new or proprietary software quickly. With over 13 years experience working from home, I have the self-discipline it takes to work without a manager standing over my shoulder. I have extensive training and experience in customer service and basic tech support - via phone, email, live chat and ticket support. I have experience following written guidelines and exceeding required quality guidelines. I am able to perform data entry tasks quickly and accurately and have a great attention to detail, allowing me to excel at tasks that some might consider tedious. I have a private office within my home from which to work, so when I am performing tasks for my clients there are no outside distractions or background noise.

    Groups: Pro Customer Service

    $15.56 /hr
    3,441 hours
    4.99
  5. Paul Laguna

    Paul Laguna

    Project Manager, Customer Service & Support Specialist

    United States - Last active: 8 hours ago - Tests: 9 - Portfolio: 1

    I offer over 15 years of Customer Service, Customer Support, Compliant Management, Sales and Relationship Management experience. Over the last 15 years, I have helped many major BMW N.A. car dealerships companies grow in Southern California. Employed as a Wholesale Parts Manager at the age of 23 in a extremely high volume call center, I repaired many major customer to business relationships, customer service and support, increased sales by 55%, increasing volume sales by 68% at overall departments. I was also awarded by the Ebay market as "Top Rated Seller" for 2013 and "Power Seller" for 2011, 2012 and 2013. I am seeking opportunities to prove my skills as an excellent customer service, support supervisor or agent to increase value and help your business grow. My specialties are phone and e-mail customer service, support, complaint management, supervisor, data-entry, sales, virtual assistance, marketing, customer relations, create purchase orders and RMA's, search though product data-bases, heavy multitasking, forecast production month and yearly. I am Punctual, Honest, Trustworthy, Polite, Focused, Empathetic, Innovative, Rational, and a Perfectionist.

    $20.00 /hr
    1,744 hours
    4.98
  6. Sarah Kessler

    Sarah Kessler

    Transcription, Proofreading, Writing and Customer Support

    United States - Last active: 1 day ago - Tests: 4

    Sarah Brianna Kessler Expert Transcriber & Proofreader Skills & Qualities • Typing o 80 words per minute o 99% accuracy • Organization o Work habits that contribute to quality performance o Files stored and organized in personal system and deleted within 2 weeks of completed project to ensure confidentiality of clients • Commitment o Dedication to follow-through o Integrity and honesty in communication with employers and clients Experience • Writing o Keystone poet with 3 featured poems in journal, Spreading Groundsmoke o Freelance writing  Independent blog – http://sarahkessler.hubpages.com/  Client-owned blogs and web content • Freelance Transcription o oDesk Accomplishments  First place test taker on English Vocabulary Quiz out of 193,492 test takers  Top 10% on both Content Writing Quiz and oDesk Skills Quiz  Consistent 5-star client feedback rating o Transcription Contract Highlights  Online course transcription • Approximately 3 hours of video • Transcription of audio narration and on-screen text  Media interviews  Four 45-minute sales calls transcribed with 24-hour turnaround time  Transcription of 44-minute court hearing with 24-hour turnaround time o Quicktate & iDictate (two levels of same transcription company)  Quicktate – short general transcription files  Quickly promoted to iDictate and given large legal dictation files • Screaming Flea Production, Inc. – Seattle, WA o Extensive verbatim and edited verbatim interviews o Many different dialects and overlapping speech o Extensive video transcription o Legal jargon o Crime documentary television show, TLC’s “Women of Homicide”, including real police interviews • Proofreading and Editing o Transcription Puppy  Corrected previous transcribers’ grammar, spelling, missed or misheard words, and overall transcription quality  Able to fill in 99% of instances where transcriber had entered [inaudible] o Script Editing  130 page play script, edited and formatted to meet Industry Standards  3-day turnaround time

    $22.22 /hr
    219 hours
    4.96
  7. Misty L.

    Misty L.

    Odesk Award Top 1 Winner, Admin Assist,VA,Excel,Customer Support&More

    United States - Last active: 8 hours ago - Tests: 20 - Portfolio: 27

    ** Awarded the Odesk Top 1% of Contractors WorldWide Award for 2013** Over the last 9 years I have developed my skills as a Virtual/Administrative/Executive Assistant doing Project Management, Customer Support, Schedule and Calendar Management, Data Entry, Data Processing, Microsoft Excel and Word projects, Internet Research and more. I have worked for companies like Wal-Mart Logistics, Target Logistics, OsComp Systems, XLNT Brain Sport, Quicktate, DHL, Envoy, and URX. I am seeking opportunities to further the use my skills. I love working with CEO's on start-ups and I am looking for administrative oriented projects and jobs. I also enjoy Excel projects and I know my way around macro's and formulas.I have received several awards, commendations, and recognition for my levels of service, quality, learning abilities, and improvements made to the businesses I serve. I like to consider myself a true Jack-of-All-Trades. I can be reached through Skype and Email, I do not use a webcam.

    $27.78 /hr
    20,742 hours
    4.92
  8. Cristina U.

    Cristina U. Agency Contractor

    Customer Support, E-commerce Support

    Philippines - Last active: 09/06/2014 - Tests: 8

    I have been working with Odesk for more than 3 years and counting. With the different fields of expertise I get to work on, I can say that I have developed my skills, my personality and learnt a lot of things that one can never achieve in a classroom or training facility. Hands-on is the best training to learn a skill. With the projects I worked on, and working on, I developed punctuality in any sense. My interacting skills, better since it's much harder to express emotions without facial expressions. The best thing, I think, is to be able to work with people of different race, living on the other side of the world. Always looking forward to new opportunities.

    Associated with: Data Expert Solutions, Inc

    $11.11 /hr
    11,160 hours
    4.92
  9. Geneive B.

    Geneive B.

    Customer Support Associate

    Philippines - Last active: 1 day ago - Tests: 8 - Portfolio: 9

    I have been in the customer service industry since 2006, supporting customers with various needs from technical queries to billing and statement queries to general product enquiries and complaints. I believe that the keys to providing good customer service are: the right attitude, the right knowledge of the products and the ability to navigate through the system well. These enable us to respond quickly to information required by the clients and to satisfy their needs in a timely and accurate manner. By nature, I am a very creative, friendly and helpful person. I am very fluent with spoken English coming from intensive conversation, grammar and accent training with top firms like Microsoft. I am proficient in working with Zendesk, Infusionsoft and Basecamp. I am experienced in responding via phone, email, live chat and help desk tickets.

    Groups: Article Samurai, Pro Customer Service

    $8.89 /hr
    8,579 hours
    4.97