Customer Service/Data Entry Specialist/Virtual Assistant/ Transcriber
As an experienced and dedicated customer service representative for almost six years, it helped me a lot in gaining and developing my skills in the customer service field like: customer interaction/selling/customer handling/identifying the immediate and underlying issue of the customer at its best. And all through out my career in the BPO industry,I learned how to deal with the different types of clients, from the Americans, to the British, and the Australians.
Prior to that,I also became a Data Entry Specialist for a company that handles US accounts, and that made my typing skills enhanced at its best quality. Thus, I had later used that skill to my call center job. I am willing to pursue a career that requires me to work at home, and is always seeking for a long term basis. I am a hard working individual, and takes my job seriously but making sure that I still enjoy it,
I am also flexible when it comes to performing tasks. I am keen to details and is able to follow instructions accordingly. I also love to work under pressure as it gives me a sense of pride to positively approach a difficult situation,whether be in my career, or my personal life.
All throughout my working experiences, I have gained knowledge in the following areas and still continue to work on:
•Customer Service (Billing, Customer Relations, Upselling, Front Desk)
•Fluency in English and good communication skills
•Data Entry (40-50 wpm with 95-98% accuracy)
•Microsoft Word and Excel Basics
•Word press Basic
I also have basic knowledge in the following areas and continue to learn:
With these skills being said, I am constantly open to constructive feedback, so I could still be able to grow as an individual worker and as a person.
I love to work with clients in a very professional manner, in which we can both learn from each other. I always wanted to give the best that I can, in everything that I do. As a mother of two, I learned to become a more responsible, organized, and a goal-oriented person, and will do my best to never run out of motivation when it comes to my job and to every aspect of my life.