Ann catherine M.
Technical Support Specialist, Expert in Computer Hardware and Software
Highly motivated tech-support professional skilled in troubleshooting, analyzing and resolving complex technical problems, utilizing advanced resolution procedures.
Worked for a year in a call centers as Technical support professional, serving customers through voice or chat support to resolve issues with hardware and software installation and troubleshooting.
Accurate, fast keying skills and sound knowledge of computer applications. Proven ability to collect and manage information efficiently and accurately. Excellent written and verbal communication skills and a strong desire to work hard and perform well.
Skilled in planning and organizing with the ability to complete tasks on deadline. An independent worker who successfully meets the challenges of a fast-paced environment providing data entry and administrative support to a large department. Sound knowledge of database management tools and data entry technologies.
Over three years experience successfully performing a number of data entry and clerical tasks. A proven track record of efficiency and accuracy in managing multiple functions, solving problems, maintaining confidentiality and producing quality work.
Expert in Siebel,right now database , Cisco VoIP, Microsoft word, Microsoft excel,microsoft PowerPoint,
Very knowledgeable in troubleshooting of computer peripherals products such keyboards,webcams,headsets(wireless),Expert in yahoo messenger , Video HD, Skype,
Very Proficient in websearch engines such as Google search, yahoo, wikipedia, 118.com, 11850.ie, whitepages, yellow pages,