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Zendesk Job Cost Overview

Typical total cost of Upwork Zendesk projects based on completed and fixed-price jobs.

Upwork Zendesk Jobs Completed Quarterly

On average, 67 Zendesk projects are completed every quarter on Upwork.


Time to Complete Upwork Zendesk Jobs

Time needed to complete a Zendesk project on Upwork.

Average Zendesk Freelancer Feedback Score

Zendesk Upwork freelancers typically receive a client rating of 4.62.

Last updated: October 1, 2015
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Richard Nyakundi

Richard Nyakundi

Zendesk Expert, Technical Support and Customer Support Manager

Kenya - Tests: 7 - Portfolio: 1

Experienced Zendesk Consultant and Customer Support Team Lead with 1700+ oDesk hours. I am very familiar in all aspects of Zendesk, the use of business rules to achieve the desired workflow, implement automations to increase productivity for agents, customize Zendesk using its built in functions and integrations. I am abreast with the latest Zendesk features, api, and integrations which allows me to be able to always find ways of implementing desired functionality by being able to fully understand all aspects of Zendesk of what it can and it can't do.. Key words: zendesk consultant, customer support team lead, reporting, excel, HTML, CSS, JavaScript.

90% Job Success
$16.67 /hr
1,927 hours

Umair Mushtaq

Umair Mushtaq

Zendesk Customer Service Specialist

Pakistan - Tests: 21

A highly motivated, confident customer service account manager with exceptional multi-tasking, organisational and customer service skills. Having 6+ years of experience of identifying the needs of individual and corporate customers and of running and delivering sales campaigns for key clients in US and UK, and being essential part of delivering quality customer service and support team. Experienced in Zendesk ticket handling, inbound phone support, telemarketing and following up with customers effectively. Able to ensure high levels of customer satisfaction and to exceed their expectation when it comes to customer care. Excellent client facing and configuration skills and a strong team player with an appreciation and understanding of the importance of customer care as a function within a business. With a post-graduation in Accounting and Finance, I have the ability to quickly understand business operations, key requirements and gather, organize data to predict trends in MS-Excel for effective decision making.

75% Job Success
$7.78 /hr
2,577 hours

John Foote

John Foote

Zendesk Customer Support Specialist

United States - Tests: 8

I have over 20 years of customer service experience (email, IM chat, over the phone, and in person). For the past 6 years I have been using Zendesk, Ninjato, and other CRM software to offer users refunds; apply and cancel subscriptions; send individual emails; troubleshoot technical issues; resolve password requests; gather feedback, and address customer issues and questions. I also have significant experience using Skype, Microsoft Word, Microsoft Excel, Google Drive, Google Docs, Google Sheets, Google Hangouts, and GoToMeeting . Since 2008, I have become a seasoned pro at work-from-home customer support. I have a calm, professional demeanor and I am a capable multitasker. I am a quick learner and shoulder new responsibilities enthusiastically. I look forward to working with you as a customer service rep as well as your go-to-guy for any technical projects you might need assistance with.

40% Job Success
$20.00 /hr
1,356 hours

Andrey Sarapulov

Andrey Sarapulov Agency Contractor

Zendesk Consultant and Project Manager

Czech Republic - Tests: 8 - Portfolio: 5

Experienced bilingual European based Zendesk Consultant and Project Manager with 8000+ upwork(ex-odesk) hours with background in Robotics & Business. Self taught Front End Developer (HTML, CSS, JavaScript, jQuery, underscorejs, handlebarjs) with experience in Zendesk Help Center customisation, Zendesk app development, Zendesk API and Google Scripts. Familiar with all aspects of Zendesk including configuration, optimisation and integration with external systems. Over the last 5 years I was involved into all sort of Zendesk projects starting from single Agent instances going up to complex large implementations which cover: - Help Center customisations - Zendesk app development - migrations - integrations with other systems - process design and optimisation - account health check etc. For the last 3 years I am heavily involved into Project Management areas helping small and mid size business from variety of industries to accomplish their goals. Projects I been involved into covered - Customer Service organisation - Launching new business and startups - Developing processes for Support, Service - Custom development projects (front-end, back-end, widgets & apps, web services) - Processes optimisation and improvements etc. Being self taught Front End Developer I build a number of Zendesk Help Center designs, Zendesk Apps, Google Script driven web services. Also, managed and consulted other front end developers on Zendesk related areas. I am familiar with technologies likes: - HTML - CSS - JavaScript and jQuery (including AJAX) - underscorejs & handlebarjs - Google Scripts Tags: zendesk, project management, front end developer, HTML, CSS, JavaScript

Groups: oTranslators, Pro Customer Service

Associated with: Andrey Sarapulov [company]

100% Job Success
$30.00 /hr
8,541 hours

Madel L.

Madel L.

Zendesk HelpDesk | Business Solution Provider

Philippines - Tests: 4 - Portfolio: 2

As an experienced Customer Service Provider to offshore clients - I am confident that I can deliver the best results in achieving client and customer satisfaction. Further qualifications I offer include the following: 1. Extensive background in customer handling which requires effective communication skills ( both speaking and written english ) 2. Exceptional Proofreading and editing skills 3. Strong background in all aspect of office management, from office files tracking to web researches, online marketing and customer handling. 4. Ability to work under minimal supervision - pays high attention to details and instructions 5. Takes initiative in giving suggestions on how to improve the current processes. 6. Typing Speed of 50 wpm With excellent organizational and communications skills, an outstanding work ethic and the ability to work well in both team oriented and self-directed environments. I am positioned to exceed your expectations and is willing to put in a good amount of billable hours to make sure goals are met and results are produced within the timeline set. With my over 7 years of experience, I have demonstrated high capacity to develop and maintain comprehensive administrative processes to improve the efficiency of day-to-day operations. Throughout my career, I have maintained the highest performance standards within a diverse range of administrative functions, which is clearly illustrated by my past successes. I am confident that I can contribute my skills and knowledge to my clients in achieving both personal and clients' goal to succeed. I can absolutely work under minimal supervision and can provide out of the box solution for uncertain situations. I have a vast amount of experience when it comes to people management, calendar management and client interface. I would like to continue doing this working from home.

94% Job Success
$11.11 /hr
3,167 hours

Hanna Danice Rafols

Hanna Danice Rafols

Live Chat & Zendesk Customer Service Specialist

Philippines - Tests: 3

Over the last 5 years, I had experienced providing the best customer service through taking inbound calls, answering Emails and Live Chat. I have knowledge working on a specific platform like Zendesk, Livechatinc, Zopim, Helpscout, Zoho, CRM, Magento, Shopify and Channel Advisor. I am very keen into details and even small things, always make sure that work is accurate and perfect. I can do multitasking, fast learner and willing to be trained. I can only speak English in which I can rate myself 8 out of 10 in oral and 8 out of 10 in writing.

98% Job Success
$5.56 /hr
5,091 hours

Marco rafhael M.

Marco rafhael M. Agency Contractor

ZenDesk Live Chat and Email Support

Philippines - Tests: 11

Since 2005, I have been working for call center or BPO companies. I have improved my typing skills, being in an email and chat support account, developed my leadership skills by getting promoted as an Assistant Team Leader and by undergoing Leadership training/s, and enhanced my training facilitation skills by participating in Basic Instructor Training and Train-The-Trainer certification, and going up the ladder in the training field as a Process (Product) Trainer. My core competency lies in email and chat support, being able to type 55-65 wpm, with 100% accuracy. I have experience in using ZenDesk as a ticketing system. I can also create PowerPoint presentations based on materials given to me, making sure that all the essential details are included and discussed. I also have experiences in massive Data Entry tasks, setting up accounts for clients of one of the biggest payroll company in the United States. This ranges from entering company profiles, employee information, including tax setup, payroll earnings and deductions, etc.

Groups: Pro Customer Service

Associated with: GivJob

$9.00 /hr
1,441 hours

Harold lee S.

Harold lee S. Agency Contractor

Expert Customer Service Representative | Zendesk | Live Chat | Email

Philippines - Tests: 5 - Portfolio: 7

I am a Professional Freelancer who has an advanced knowledge with Zendesk, ZaZaChat, ProvideSupport LiveChatInc, Click-or-Chat & LivePerson Chat Platform for 7 years. Answered Sales, Billing, Email, Technical Inquiries and Remote Desktop computers if necessary. Until this time, I am still providing good customer service and improving more the effective skills on how to deal with customers online, especially when giving satisfaction. My target is to provide extreme quality and great assistance with them.

Associated with: iDesk Connect

70% Job Success
$9.00 /hr
4,168 hours

Cecilia Pizarras

Cecilia Pizarras

Customer Service Specialist/ Zendesk/ Email, Chat and Phone Support

Philippines - Tests: 13 - Portfolio: 23

A skilled customer service provider with technical backgound, I have worked in the BPO industry for 3 years and have handled both customer service and technical support positions. I have sufficient knowledge of the internet, MS Office applications, telephone etiquette, email and chat support and other administrative tasks. My commitment is to ensure complete client satisfaction, consistent delivery of service, attention to detail and quality performance. I am always driven to work with integrity and excellence.

100% Job Success
$12.00 /hr
15,022 hours