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BPO Call Center Job Cost Overview

Typical total cost of Upwork BPO Call Center projects based on completed and fixed-price jobs.

Upwork BPO Call Center Jobs Completed Quarterly

On average, 12 BPO Call Center projects are completed every quarter on Upwork.

12

Time to Complete Upwork BPO Call Center Jobs

Time needed to complete a BPO Call Center project on Upwork.

Average BPO Call Center Freelancer Feedback Score

BPO Call Center Upwork freelancers typically receive a client rating of 4.22.

4.22
Last updated: August 1, 2015

Popular BPO Call Center Searches

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  1. Md Nazim Uddin

    Md Nazim Uddin

    VOIP/IP-PBX/ Contact Center/ expert IT Professional

    Bangladesh - Last active: 1 month ago - Tests: 1

    I’m high‐performing, strategic‐thinking and highly skilled professional with more than eight years’ of experience in Information Technology & Telecommunication sector. I’m adept at assessing needs, generating options, and implementing solutions in collaboration with clients and stakeholders. Well‐versed in all phases of projects, including defining plan, implementation and quality assurance. Enormous experience on Contact Center technology process, policy, operation & administration, IP Telephony & Unified Communication & Video conferencing deployment, network design, IVR call flow design, business automation, writing technical documents, user manual etc. I also equipped many other IT domain specially Unix & Solaris, Windows servers, PHP, Mysql, Switch & router configuration & Avaya products. I would be immensely delighted to help individual, organization or society. I believe I could solve any complex, technological problems in my domain that challenge my intellect and fire my imagination. My Core Competencies: - Avaya Contact Center solution - Avaya IPT & Unified Communication - Avaya IP Office - Avaya & Cisco Video Conferencing - Cisco switch & router configuration - Installation and administration of Linux - Windows Server installation & administration - IIS & Tomcat configuration - Linux Shell & VB script - Expert on SQL (MS Sql & Oracle DB) - Programming language (Java, Visual Basic & PHP) - Expert in MS office suite

    $35.00 /hr
    35 hours
    4.65
  2. Froi D.

    Froi D.

    oDesk Corporation

    Philippines - Last active: 2 days ago - Tests: 4

    I have been with the Business Process Outsourcing sector since 2004. I was part of several customer service and technical support campaigns including a US-based pioneer in computer products and services and later on, a leading Internet Service Provider. I literally rose from the ranks as I had started as a Frontline Technical Support Engineer then to a Resolutions Specialist (floor walker), Frontline Operations Team Leader, Escalations Team Leader and then last but not the least as a Senior Team Leader/Operations Manager. I am well versed in the English language and a workhorse in terms of customer satisfaction, leadership and discipline. I am also self-reliant, very keen to details, a great team player and can easily find ways to motivate myself and my co-workers. Academically speaking, I was a graduate of the University of Santo Tomas in the Philippines with a degree of Bachelor of Science in Electronics and Communications Engineering. I took my oath as a full-pledged Engineer the succeeding year after my graduation and had my first hand experiences in regards to project management right after.

    $10.00 /hr
    14,154 hours
    5.00
  3. April Descaya

    April Descaya

    Customer Sevice Representative/Tech Support/Data Entry/Telemarketer

    Philippines - Last active: 2 months ago - Tests: 10

    Being a Customer Service Representative/Technical Support, I have learned to pacify customers' frustrations, analyze their problems, and learn to walk them through the troubleshooting process towards accurate resolution or information. Also, working in a callcenter industry helped me develop an ability to handle stress, do multitasking, and to work it at best even under great pressure. I believe that I have it in me to be a good, if not better employee.

    $4.00 /hr
    1,055 hours
    4.64
  4. Jacqueline G.

    Jacqueline G. Agency Contractor

    Email and Chat Support Professional

    Philippines - Last active: 1 day ago - Tests: 18

    I have more than 10 years customer service experience (including phone support, email and chat support and in-person support) in the telecommunications and data center industry. I handle mobile products (postpaid, prepaid, VAS), wired products (lease line, dsl, internet) for both corporate and retail clients. Part of my responsibility is to upsell and cross-sell new products and services to existing clients. In addition to my telecommunications background, I am knowledgeable in programming and web development because this was what I started with in the early years of my career. I am a technical person who can assist clients in the sales, IT and telecommunications field. I am very hard-working, organized, self-motivated, very resourceful, can multitask and very dependable. I have always been given extra research and presentation tasks in the groups I have worked with because I deliver above expectation. I look forward to working with clients for non-voice projects. I type fast at 60WPM, always on my mobile devices (laptop, tablet or cellphone) majority of my non-work hours and would very much like to put the time I spend on these devices into more productive hours.

    Associated with: Alloutsource Inc

    $7.78 /hr
    0 hours
    5.00
  5. Julio Paulo Andal

    Julio Paulo Andal

    Technical/Customer Support Representative

    Philippines - Last active: 3 months ago - Tests: 5

    With almost four years of experience in the Call Center Industry where I was mostly involved in a team handling technical support. I am self-motivated and passionate about quality and excellence. Possess excellent written and verbal communication skills with the ability to interface at all levels and have the willingness and initiative to learn and explore new technologies. I am eager for any opportunity to expand my craft as a professional. I am able to meet business requirements with limited supervision and can work well independently or as a part of a team. Have strong troubleshooting, resolution, organizational skills. SKILLS PROFILE SUMMARY Proficient in Internet Connection (wireless and wired), TV connections Microsoft Office 2003-Present, Microsoft Windows Operating System Knowledgeable on Adobe Photoshop, and Symantec PC Anywhere Introduction to JAVA and computer networking PROFESSIONAL EXPERIENCE November 2007 - October 2008 September 2009 - December 2009 Technical Support Representative SPI Global (former ePLDT Ventus) Clients: Philips Consumer Products United Bank of Switzerland (Brokers) DISH Network (Satellite TV Provider) August 2010 - August 2011 Technical Support Representative Teleperformance Clients: AT&T Uverse (Internet +TV+Phone service provider) As a Technical Support Representative: • Responsible for providing Internet, TV, and/or Telephone technical support and excellent customer service solutions to users. • Resolve customers support issues and provide customer with a solution, via troubleshooting techniques. • Provide customers their personal account information pertaining to bills and privileges and promotions. October 2011 – October 2013 Technical Support Representative VXI Global Clients: AT&T Uverse (Internet +TV+Phone service provider) As a Technical Support Representative: • Responsible for providing Internet, TV, and/or Telephone technical support and excellent customer service solutions to users. • Resolve customers support issues and provide customer with a solution, via troubleshooting techniques. • Provide customers their personal account information pertaining to bills and privileges and promotions. • A 2nd level of support for Uverse, handles all service issues staying with Uverse scope of support, that 1st level are unable to.

    $5.56 /hr
    1,403 hours
    3.82
  6. Kristin Baltonado

    Kristin Baltonado

    BPO Call Center Specialists / Data Entry / ESL Teacher

    Philippines - Last active: 23 days ago - Tests: 1

    I graduated with a Bachelor's Degree in Information Technology in 2011. Since then I've acquired years of experience working as a Customer and Technical Service Representative in several BPO companies and also as an ESL teacher. My skills include but are not limited to: * Customer Service / Technical Service Representative (3 years experience) * Teaching English (ESL) (1 year experience) * Knowledgeable in Microsoft Office

    $3.00 /hr
    2 hours
    5.00
  7. Rose anne R.

    Rose anne R.

    Researcher, VA, Admin, Phone support

    Philippines - Last active: 1 month ago - Portfolio: 2

    I am a self-driven, passionate and detailed freelancer. With over six years of customer service experience and management duties under my belt, I am confident I can deliver your assigned task with the highest level of customer satisfaction. I also have a strong telemarketing background, both B2B and B2C in oDesk. I have the knowledge and understanding of US Real Estate as I have worked with several investors, brokers and sellers as their virtual assistant.

    $7.00 /hr
    0 hours
    4.00
  8. Kandarp Thakkar

    Kandarp Thakkar Agency Contractor

    Quality Service Back Office and Web Development Work

    India - Last active: 12 days ago

    Dear Sir, I provide back office work across wide range of services from Email Handling,Customer Care,Call center,Medical Billing,Account Outsourcing and much more. Our way of working is a very professional manner. Also I provide work in web development projects on various recent technologies ranging from Web UI Designing, php and its frameworks like joomla,wordpress,magento,open cart, ASP.NET MVC4 . I have a High-Class-infrastructure with Well qualified employees. We all work in team to until the client work is completed. Also we provide accurate work as directed by the clients. We are the one you can trust upon apart from other players. What makes us difference ? Our Team have following qualities: -Excellent Communication Skills. -Well Mannered and a Highly Sophisticated Professional Approach. -100% Work Completion on Dead Lines/ -Team work. -24/7 Availability. -Work done in same approach as directed. Also we have links to other companies.So we shall never be stucked in a single job. We shall solve the problem ,lead the way. Thus we consider ourselves as Unique Player in the Industry.

    Associated with: Skynet Global Systems

    $11.11 /hr
    0 hours
    3.75
  9. Dianne Silva

    Dianne Silva

    Email and Phone Customer Service Specialist

    Philippines - Last active: 1 day ago - Tests: 7

    I have 4 years of customer service experience in a Business Process Outsourcing (BPO) and almost 4 years of online administrative and data entry job experience. I have used Wordpress CRMs, Zendesk, iTunes Application loader for my administrative/data entry job. I also have a wealth of experience using Microsoft Word, Microsoft Excel and, Google drive to share outputs and data gathered to my clients. I have a calm and professional demeanor. I love to work with a team or on my own. I am a multitasker, which allows me to take on several task and responsibilities at once. I work under minimal supervision and values quality over quantity of work. I look forward to working as a customer service associate and data entry specialist for your growing business or company.

    Groups: Pro Customer Service

    $10.00 /hr
    13,599 hours
    4.63