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BPO Call Center Job Cost Overview

Typical total cost of Upwork BPO Call Center projects based on completed and fixed-price jobs.

Upwork BPO Call Center Jobs Completed Quarterly

On average, 10 BPO Call Center projects are completed every quarter on Upwork.


Time to Complete Upwork BPO Call Center Jobs

Time needed to complete a BPO Call Center project on Upwork.

Average BPO Call Center Freelancer Feedback Score

BPO Call Center Upwork freelancers typically receive a client rating of 4.40.

Last updated: October 1, 2015

Popular BPO Call Center Searches

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Md Nazim Uddin

Md Nazim Uddin

VOIP/IP-PBX/ Contact Center/ expert IT Professional

Bangladesh - Tests: 1

I’m high‐performing, strategic‐thinking and highly skilled professional with more than eight years’ of experience in Information Technology & Telecommunication sector. I’m adept at assessing needs, generating options, and implementing solutions in collaboration with clients and stakeholders. Well‐versed in all phases of projects, including defining plan, implementation and quality assurance. Enormous experience on Contact Center technology process, policy, operation & administration, IP Telephony & Unified Communication & Video conferencing deployment, network design, IVR call flow design, business automation, writing technical documents, user manual etc. I also equipped many other IT domain specially Unix & Solaris, Windows servers, PHP, Mysql, Switch & router configuration & Avaya products. I would be immensely delighted to help individual, organization or society. I believe I could solve any complex, technological problems in my domain that challenge my intellect and fire my imagination. My Core Competencies: - Avaya Contact Center solution - Avaya IPT & Unified Communication - Avaya IP Office - Avaya & Cisco Video Conferencing - Cisco switch & router configuration - Installation and administration of Linux - Windows Server installation & administration - IIS & Tomcat configuration - Linux Shell & VB script - Expert on SQL (MS Sql & Oracle DB) - Programming language (Java, Visual Basic & PHP) - Expert in MS office suite

$35.00 /hr
35 hours

Froi D.

Froi D.

oDesk Corporation

Philippines - Tests: 4

I have been with the Business Process Outsourcing sector since 2004. I was part of several customer service and technical support campaigns including a US-based pioneer in computer products and services and later on, a leading Internet Service Provider. I literally rose from the ranks as I had started as a Frontline Technical Support Engineer then to a Resolutions Specialist (floor walker), Frontline Operations Team Leader, Escalations Team Leader and then last but not the least as a Senior Team Leader/Operations Manager. I am well versed in the English language and a workhorse in terms of customer satisfaction, leadership and discipline. I am also self-reliant, very keen to details, a great team player and can easily find ways to motivate myself and my co-workers. Academically speaking, I was a graduate of the University of Santo Tomas in the Philippines with a degree of Bachelor of Science in Electronics and Communications Engineering. I took my oath as a full-pledged Engineer the succeeding year after my graduation and had my first hand experiences in regards to project management right after.

$10.00 /hr
14,784 hours

Justin Lirio

Justin Lirio

Experienced Customer Care Specialist / IT Graduate

Philippines - Tests: 8

To practice a profession that will further develop my critical thinking and interpersonal skills as well as to promote professional excellence and competitiveness in positions involving English communication and computers. My skills include customer service (chat, email or voice), knowledge in most computer applications/programs and Hardware. I have a positive attitude and I'm looking forward to an awesome working relationship with my oDesk employer.

$3.33 /hr
3,298 hours

April Descaya

April Descaya

Customer Sevice Representative/Tech Support/Data Entry/Telemarketer

Philippines - Tests: 10

Being a Customer Service Representative/Technical Support, I have learned to pacify customers' frustrations, analyze their problems, and learn to walk them through the troubleshooting process towards accurate resolution or information. Also, working in a callcenter industry helped me develop an ability to handle stress, do multitasking, and to work it at best even under great pressure. I believe that I have it in me to be a good, if not better employee.

83% Job Success
$4.00 /hr
1,055 hours

Julio Paulo Andal

Julio Paulo Andal

Customer Support Representative

Philippines - Tests: 5

With almost four years of experience in the Call Center Industry where I was mostly involved in a team handling technical support. I am self-motivated and passionate about quality and excellence. Possess excellent written and verbal communication skills with the ability to interface at all levels and have the willingness and initiative to learn and explore new technologies. I am eager for any opportunity to expand my craft as a professional. I am able to meet business requirements with limited supervision and can work well independently or as a part of a team. Have strong troubleshooting, resolution, organizational skills. SKILLS PROFILE SUMMARY Proficient in CRM based programs and ticketing services Proficient in Internet Connection (wireless and wired) TV connections Microsoft Office 2003-Present Microsoft Windows Operating System Knowledgeable on Adobe Photoshop, and Symantec PC Anywhere

88% Job Success
$5.56 /hr
1,403 hours

Ryan A.

Ryan A. Agency Contractor

Call Center Operations Manager/BPO Consultant/Expert Telemarketer

Bangladesh - Tests: 2 - Portfolio: 5

A dynamic, resourceful and industrious ‘Call Center Manager’ with excellent communication and customer service skills and a broad range of expertise in administration, data management and office organization gained primarily via exemplary service in an International Call Center. We are the TOP Call center in Bangladesh Named as SkyTech Solutions. We have over 85 Telesales Agents working in-house. We have all the proper management team with Quality Assurance Department. To create a wonderful working relationship to my UpWork employer.My core competency lies in client services and was also exposed to different activities that will enhance client relationship management, operations and training programs for quality assurance. I am also proud to showcase my skills in Voice Talent (as a), Telemarketing/Sales, Administrative Support, Appointment Setting, Lead Generation and Customer Support and Team Management (billing, technical, in/outbound, Email, Ticket and Chat). We currently handle a variety of services such as appointment setting & sales for Mortgage( Worked With MBanc), debt consolidation (Worked with Debt Consolidation Ontario), Solar In-house (Worked with Home Solar Experts) and phone consultations (Worked with Green Solar Solutions), Merchant Cash Advance (Worked with Zip Capital, Fundzio, Merchant Cash N Capital), Energy Sales (Worked with Harborside Energy), Alarm Security Sales, and Auto Insurance & So On. Our agents are well-screened not only to assess their skills and talents but also their experience and interests. This helps us to designate the right agents on the right project that will help them maximize their potentials as contributors for the success of your business.

Associated with: SkyTech™ BPO

$7.78 /hr
580 hours

Syed Noor E Mostofa

Syed Noor E Mostofa

dataentry,customaer service,telemarketing,microsoft office

Bangladesh - Tests: 2 - Portfolio: 1

  Career Objective: To provide the organization the highest possible marketing output that would position the company to set up a long term image in the competitive market. Career Summary: Sales Man with more than 2 years of sales and distribution experience. Expertise in setting up distribution channel. Specialization: Fields of Specialization Description Consumer Durables - Sales & Marketing   Quick learning ability Prepare business plan and introduce a new brand in market. Young, energetic, enthusiastic and self-motivated. Good communication and interpersonal skills. Good analytical skills in problem solving area. Ability to work under pressure. Open minded to adapt with new and challenging situation.  

$4.50 /hr
0 hours

Ajay Bisen

Ajay Bisen

Inspire the next

India - Portfolio: 1

I have been working as a internet marketing assistance since 4 years. I did online / offline data entry work for my clients as per their requirement. I feel comfortable in various internet research work, Microsoft outlook, online copy / paste which is a part of data entry work etc.. I have experience of working in team. My team size mostly ranges from 8-12 people. I am a hard worker. Clients projects involves different kinds of work and concepts. My strength of building project concept as per project requirement is very much appreciated by my clients.

70% Job Success
$3.00 /hr
0 hours

Dianne Silva

Dianne Silva

Email and Phone Customer Service Specialist

Philippines - Tests: 7

I have 4 years of customer service experience in a Business Process Outsourcing (BPO) and almost 4 years of online administrative and data entry job experience. I have used Wordpress CRMs, Zendesk, iTunes Application loader for my administrative/data entry job. I also have a wealth of experience using Microsoft Word, Microsoft Excel and, Google drive to share outputs and data gathered to my clients. I have a calm and professional demeanor. I love to work with a team or on my own. I am a multitasker, which allows me to take on several task and responsibilities at once. I work under minimal supervision and values quality over quantity of work. I look forward to working as a customer service associate and data entry specialist for your growing business or company.

Groups: Pro Customer Service

97% Job Success
$10.00 /hr
14,100 hours