Customer support Freelancers

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Customer support Job Cost Overview

Typical total cost of Upwork Customer support projects based on completed and fixed-price jobs.

Upwork Customer support Jobs Completed Quarterly

On average, 945 Customer support projects are completed every quarter on Upwork.

945

Time to Complete Upwork Customer support Jobs

Time needed to complete a Customer support project on Upwork.

Average Customer support Freelancer Feedback Score

Customer support Upwork freelancers typically receive a client rating of 4.66.

4.66
Last updated: May 1, 2015
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  1. Waqas T.

    Waqas T.

    Online Assistant | SEO | Product Manager | Customer Support

    Pakistan - Last active: 1 day ago - Tests: 12 - Portfolio: 15

    Over the last 6 years, I have worked on varying projects that required different skill sets and abilities. A few of my skills are listed below: * Managing, implementing and maintaining: ** Dedicated servers - CentOS / Windows. ** Domain & Hosting. ** Google Business Solutions. ** ZOHO CRM Solutions. ** Salesforce CRM Solutions. ** Magento, X-Cart & Shopify. ** Wordpress. ** MailChimp, & Active Campaign. * Creating custom Macros. * Q/A on software & services. * Search Engine Optimization. * Deploying software & services on the web. * Customer support via email, phone, Gotomeeting, TeamViewer & chat. * Using Word, Excel, PowerPoint, Access, OneNote, Frame Maker, CorelDraw & Photoshop for a host of different projects and automations. For more on my skills, please see my Work History, Portfolio, and Tests. My objective is to provide my clients with excellence in service, communication and reporting. I am energetic, committed, and motivated to work and am able to manage deadlines with a can-do attitude. I am seeking opportunities to provide my services as a 'packaged' virtual assistant where I can help deploy, manage or suggest on a host of different projects / solutions. * Top 1% of successful oDesk freelancers.

    Groups: BigCommerce, Bluehost Developers and Designers...

    $15.00 /hr
    14,182 hours
    4.99
  2. Diana Muniz Barbosa

    Diana Muniz Barbosa

    Administrative and Personal Assistant. Customer Support Manager.

    Canada - Last active: 1 day ago - Tests: 9

    If what you need is an experienced, hard-working, responsible and fast learner person, I can offer that and more. Since I join oDesk I have been a personal assistant, virtual assistant, project manager and administrative manager, I ca help you with many tasks like translations (English-Spanish, Spanish-English, French-Spanish), customer service, market and Internet research, recruiting, administrative support, I am detailed oriented, pro-active and need little supervision. My goal is to make your life easier by giving you the best quality work. Before joining oDesk, I was a long time experienced PR with speciality in fashion and marketing looking to expand my work campus and to help with my knowledge as much as I can. I had work in Milan, Paris, NY, Mexico and some other countries as a PR and marketing consultant, mostly traveling to any place my services were needed including the Middle East. I believe that my experience in all those places makes my profile interesting because of my knowledge of too many different cultures.

    $20.00 /hr
    2,535 hours
    5.00
  3. Sarah Kessler

    Sarah Kessler

    Transcription, Proofreading, Writing and Customer Support

    United States - Last active: 1 day ago - Tests: 4

    Sarah Brianna Kessler Expert Transcriber & Proofreader Skills & Qualities • Typing o 80 words per minute o 99% accuracy • Organization o Work habits that contribute to quality performance o Files stored and organized in personal system and deleted within 2 weeks of completed project to ensure confidentiality of clients • Commitment o Dedication to follow-through o Integrity and honesty in communication with employers and clients Experience • Writing o Keystone poet with 3 featured poems in journal, Spreading Groundsmoke o Freelance writing  Independent blog – http://sarahkessler.hubpages.com/  Client-owned blogs and web content • Freelance Transcription o oDesk Accomplishments  First place test taker on English Vocabulary Quiz out of 193,492 test takers  Top 10% on both Content Writing Quiz and oDesk Skills Quiz  Consistent 5-star client feedback rating o Transcription Contract Highlights  Online course transcription • Approximately 3 hours of video • Transcription of audio narration and on-screen text  Media interviews  Four 45-minute sales calls transcribed with 24-hour turnaround time  Transcription of 44-minute court hearing with 24-hour turnaround time o Quicktate & iDictate (two levels of same transcription company)  Quicktate – short general transcription files  Quickly promoted to iDictate and given large legal dictation files • Screaming Flea Production, Inc. – Seattle, WA o Extensive verbatim and edited verbatim interviews o Many different dialects and overlapping speech o Extensive video transcription o Legal jargon o Crime documentary television show, TLC’s “Women of Homicide”, including real police interviews • Proofreading and Editing o Transcription Puppy  Corrected previous transcribers’ grammar, spelling, missed or misheard words, and overall transcription quality  Able to fill in 99% of instances where transcriber had entered [inaudible] o Script Editing  130 page play script, edited and formatted to meet Industry Standards  3-day turnaround time

    $16.67 /hr
    153 hours
    4.96
  4. Angela L.

    Angela L.

    Top Notch Customer Service and Administrative Support

    United States - Last active: 9 hours ago - Tests: 11 - Portfolio: 1

    I am a proven leader, always willing to help other team members. I am experienced with Zendesk, Uservoice, e-mail support, Word, Excel, Google Docs, Five9, LivePerson, Instant Service, Internet Research, and have the ability to learn new or proprietary software quickly. With over 13 years experience working from home, I have the self-discipline it takes to work without a manager standing over my shoulder. I have extensive training and experience in customer service and basic tech support - via phone, email, live chat and ticket support. I have experience following written guidelines and exceeding required quality guidelines. I am able to perform data entry tasks quickly and accurately and have a great attention to detail, allowing me to excel at tasks that some might consider tedious. I have a private office within my home from which to work, so when I am performing tasks for my clients there are no outside distractions or background noise.

    $16.67 /hr
    3,240 hours
    4.99
  5. Lucas L.

    Lucas L.

    Marketing Manager, Customer Support Agent, Translator (EN-PTBR-SPA)

    Brazil - Last active: 9 hours ago - Tests: 13

    I'm a professional customer support agent, project and marketing manager with more than 4 years of experience. I'm fluent in English, Spanish and Portuguese. Still studying mandarim and dutch, one day I'll get there. I've already worked for 6 different companies in the last 4 years, 5 from U.S and one from Brazil, in their customer support & public relations department. "À tribuna" was the first company I joined in CS and I used to answer clients calls and help them schedule and edit their ads for printing in the newspaper, at Ingreso Cybernetico (www.ingresocybernetico.com), I used to engage and help clients through live chat (zopim), tickets (our own system and ZenDesk), e-mails (hotmail and gmail), calls (skype), through social media (facebook & twitter) and also check translations and the programmers' work. I had to manage the entire operation for their brazilian customers. We used to coordinate and manage the operations of the whole website and digital products through Basecamp and Asana (www.basecamp.com & www.asana.com). I've also worked for four more companies (ALL FROM THE U.S.A): Omaze (fund raising), KeepSafe (App development), Gosu (Game production) and HandPrint (Smartphone rental in the U.S.A). Keepsafe (www.getkeepsafe.com) was the biggest app company I've ever worked for, with more than 40 million users around the world. I've also worked at Teleco.IO (www.teleco.io) and at Handprint (www.handprint.me) as a community manager. I basically had to create their social media pages, manage them, answer the questions, engage with people in groups and pages, etc. I started my carreer in digital marketing in 2012 when I started studying about affiliate marketing and it took me to SEO and the other components of Online Marketing, such as paid advertising (PPC as Adwords, facebook ads, linkedin ads, youtube ads, twitter ads), SMM (social media marketing), SEM (Search Engine Marketing with Adwords), E-mail marketing (autoresponders such as mail chimp, magic responder and aweber), analytics (bing & google's webmaster tools, google analytics, facebook analytics, youtube analytics, seomoz, seo majestic), keyword research (google's keyword planner for adwords, keyworddiscovery, seomoz keyword tool, long tail pro) and content marketing of all types (writting, videos and audios). I'm still building my own digital marketing portfolio. (www.mmnbrasileiro.com, a niche blog) I have the highest score in odesk's EN-PTBR translation test (First place out of 2.678 people.) I'm a professional translator with more than 5 years of experience, I started at the age of 17. I've already worked in several projects online (see my odesk profile) and offline (International events such as "Stone Fair"). I'm a professional voice actor since 2010, I can provide several samples of my work if needed. I'm Young, ethical, diligent, dedicated, experienced, skilled and FAST. I look forward to do my best for you and your company! Hire me and you won't regret having me aboard, let's do it!

    $18.00 /hr
    1,471 hours
    4.98
  6. Misty L.

    Misty L.

    Odesk Award Top 1 Winner, Admin Assist,VA,Excel,Customer Support&More

    United States - Last active: 9 hours ago - Tests: 20 - Portfolio: 27

    ** Awarded the Odesk Top 1% of Contractors WorldWide Award for 2013** Over the last 9 years I have developed my skills as a Virtual/Administrative/Executive Assistant doing Project Management, Customer Support, Schedule and Calendar Management, Data Entry, Data Processing, Microsoft Excel and Word projects, Internet Research and more. I have worked for companies like Wal-Mart Logistics, Target Logistics, OsComp Systems, XLNT Brain Sport, Quicktate, DHL, Envoy, and URX. I am seeking opportunities to further the use my skills. I love working with CEO's on start-ups and I am looking for administrative oriented projects and jobs. I also enjoy Excel projects and I know my way around macro's and formulas.I have received several awards, commendations, and recognition for my levels of service, quality, learning abilities, and improvements made to the businesses I serve. I like to consider myself a true Jack-of-All-Trades. I can be reached through Skype and Email, I do not use a webcam.

    $27.78 /hr
    20,378 hours
    4.92
  7. Leia A.

    Leia A. Agency Contractor

    Technical Support || Customer Support Representative

    Philippines - Last active: 1 day ago - Tests: 8

    My core competency lies in giving one hundred percent quality customer service. Helping companies get their clients to trust them. I have almost 7 years of experience working in a Customer Service Industry. I enjoyed talking to different people and helping them resolve their issues and answer their queries. I don't go for mediocrity and aims for perfection.

    Associated with: TechBud

    $10.00 /hr
    8,376 hours
    5.00
  8. Cristina U.

    Cristina U. Agency Contractor

    Customer Support, E-commerce Support

    Philippines - Last active: 09/06/2014 - Tests: 8

    I have been working with Odesk for more than 3 years and counting. With the different fields of expertise I get to work on, I can say that I have developed my skills, my personality and learnt a lot of things that one can never achieve in a classroom or training facility. Hands-on is the best training to learn a skill. With the projects I worked on, and working on, I developed punctuality in any sense. My interacting skills, better since it's much harder to express emotions without facial expressions. The best thing, I think, is to be able to work with people of different race, living on the other side of the world. Always looking forward to new opportunities.

    Associated with: Data Expert Solutions, Inc

    $11.11 /hr
    11,160 hours
    4.92
  9. Atanas G.

    Atanas G.

    Technical & Customer Support Professional

    Bulgaria - Last active: 1 day ago - Tests: 10

    I have over five years of experience providing customer support, giving personal attention and creating 100% customer satisfaction. I am experienced in critical customer escalation handling and posses excellent complex problem solving skills. I have the ability to interact with others in a sensitive and effective way and work co-operatively in an international, multi-cultural environment. Great team player with team leadership skills. Cross-functional team leadership, agile methodologies, excellent analysis skills.

    $16.67 /hr
    568 hours
    5.00