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Helpdesk Job Cost Overview

Typical total cost of Upwork Helpdesk projects based on completed and fixed-price jobs.

Upwork Helpdesk Jobs Completed Quarterly

On average, 33 Helpdesk projects are completed every quarter on Upwork.

33

Time to Complete Upwork Helpdesk Jobs

Time needed to complete a Helpdesk project on Upwork.

Average Helpdesk Freelancer Feedback Score

Helpdesk Upwork freelancers typically receive a client rating of 4.44.

4.44
Last updated: July 1, 2015
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  1. Aris S.

    Aris S. Agency Contractor

    Excellent Customer Support Representative

    Philippines - Last active: 21 hours ago - Tests: 12

    My objective is to find a permanent full-time job that will enable me to improve my interpersonal skills and customer service orientation. I wish to attain growth in terms of career development and financial stability. I am well acquainted in the field of professional customer service and team management. If you are looking for an outstanding support representative and/or a team leader, I am the Man you should be hiring.

    Associated with: OneFreelance, OneFreelance Agency

    $7.78 /hr
    1,088 hours
    5.00
  2. Ronnie L.

    Ronnie L. Agency Contractor

    Customer Service &Support/Phone,Chat and Email Support / Telesales/ VA

    Philippines - Last active: 21 hours ago - Tests: 11 - Portfolio: 12

    I have been with the outsourcing industry for more than 5 years since 2008. I started out as a Technical Support Rep. and became a Resolutions Specialist for almost 2 years, then became an Operations Supervisor for a sales and technical campaign for a year. I have also been a Customer Service Representative for a sales account. I am a committed individual who is success driven, adaptable to change and always strive to meet goals and objectives. I have great experience in customer service, sales and technical accounts and people management. My core competencies are : - Customer Service / Sales / Voice and non Voice - Helpdesk / Phone support / Email / Chat Support / Technical support - Telemarketing / Appointment setting / Lead Generation - Admin and back office jobs like Data Entry / Data Mining / Virtual Assistant My goal is to provide quality service to those who seek it. A dedicated,self motivated and a good team player who can work well under minimum supervision,my objective would always be to meet my clients expectations.

    Associated with: VWP Manpower Agency, Perfect Solution Company

    $11.11 /hr
    4,788 hours
    5.00
  3. Gillian Michele Nembhard

    Gillian Michele Nembhard

    UK based Telephone Operator/ Administrator/Music industry professional

    United Kingdom - Last active: 2 months ago - Tests: 9 - Portfolio: 9

    An Native English speaker based in London, United Kingdom. Excellent spoken English and a polite and professional manner. Seeking telephone based work, office support roles or work as a General Assistant. 15 years' experience working within traditional offices and 3 years' experience providing virtual/remote services to international clients. Industry experience: Medical / National Health Service. UK Government / Local Authority/ Housing repairs. Beauty and Hair industry. Law (brief temporary role at a firm) Social Services. Not for profit/ charitable sectors. Music (including 20 years as a Singer within the Gospel music industry). I.T. Experience includes working with UK companies and clients within the USA, Finland and Australia. An individual with a neutral British accent and professional telephone manner. (A voice sample is available) Extensively trained as a Telephone/Switchboard Operator. A confident and hardworking professional with skills also in Customer Services, Administration and as an Acting Supervisor. A great communicator with a friendly approach, good interpersonal skills and a passion for customer satisfaction. Able to work with or without supervision. Skills: -Handling a high volume of inbound & outbound calls -Following a script whilst on the phone. -Interacting with both professionals and general members of the public. -Engaging in 3 way/conference calls with customers and translators. -Handling complaints and complex queries. -Switchboard / Telephone Operator duties (experience with using 12 switchboards) -Help desk and Front Desk duties. -Acting Supervisor duties. -Handling difficult and challenging customers. -Telephone Mystery Shopping -General Administration/ Office support (using fax, printing, copier and scanning machines) - Usability testing websites - Using Kindle Fire tablet device - Taking pictures using a smart phone - Sending text messages -Using CRM databases. -Online research; using search engines -Online chat/ Instant Messenger / Social Networking -Typing 30 wpm -Data Entry -Handling email -Setting Appointments -Using Skype. -Posting job ads and basic marketing. -Screening CVs/ resumes from job applicants. -Participating in market research projects- face to face and online. -Using Microsoft and Google Docs applications. -Using Open Office (compatible with Microsoft) -Shipping packages in the mail and general post office duties. -Using Audacity recording software. -Basic knowledge of 'Assyst' and 'Track it' call logging software. -Training Customer Service staff -Managing people -Teaching English to foreign speakers via Skype and telephone. (students in the Czech Republic and Armenia) -Acting as an emergency contact/hospitality person to students and interns visiting the UK. Police/Criminal record background checked. (Enhanced CRB/DBS disclosure) Also travelled extensively to 15 U.S States and various European and African cities. Interested in working on projects connected to culture and travel. References from non- oDesk clients and employers can be arranged. Please send a request. Home based office contains: Broadband Internet, Windows XP, Skype, Open Office software (compatible with Microsoft Office), land line phone, headset with a microphone, webcam, printer, scanner and copier.

    $18.00 /hr
    72 hours
    4.87
  4. Rafael Segovia

    Rafael Segovia

    Technical Support/Customer Care

    El Salvador - Last active: 4 months ago - Tests: 6

    I am a confident self starter, I work well on my own initiative and as part of a team. Having gained skills and knowledge in my education and in the workplace I worked in a number of roles within the call center industry. In my current position, I am part of a team that reviews contractors’ work diaries since they are freelancers who work from home. We focus on enforcing company policies and procedures for over 600 employees which are located all over the world. I am resourceful, decisive, team-oriented who excels at envisioning and implementing present and future organizational needs. My performance and results reflect strong personal initiative, leadership, good judgment, discretion and accountability. I am a native English and Spanish speaker and my 8 year experience in the call center industry involves management, technical support, quality assurance and customer support.

    $5.56 /hr
    5,476 hours
    5.00
  5. Vladimir Knezevic

    Vladimir Knezevic

    Becoming a Superstar!!!

    Serbia - Last active: 01/23/2014 - Tests: 15

    My goal is to overcome the expectations of the client at all times, to please the clients needs for success on the job. Persistence and diligence are my main strengths, I am versatile. Looking for an opportunity to do a job for you in the best possible way. I have experience in telemarketing, outbound sales, call center management, event management and public relations. Also I can do internet research,data entry,article writing, translation Serbian-English-Serbian, Appointment setting and many more.

    $5.56 /hr
    267 hours
    5.00
  6. Ramona L.

    Ramona L.

    Virtual Assistant - Research - Data Entry

    United States - Last active: 2 months ago - Tests: 18 - Portfolio: 4

    To provide project support in Data Entry, Research, Administrative and Accounting tasks based on 30 years Office Administration and Accounting experience. My goal is to provide my clients with timely and reliable services for their administrative and bookkeeping needs. Industry experience includes: Tourism, Aerospace, Transportation, Health Insurance, Construction (Commercial and Residential).

    $11.67 /hr
    289 hours
    4.47
  7. Waqqas Ahmad Khan

    Waqqas Ahmad Khan

    Linux/Unix Configurations And Installation

    Finland - Last active: 5 months ago - Tests: 3

    Have diverse and eclectic background in system administration, NOC management, customer support and internal help desk support. Can demonstrated proficiency in optimization of legacy projects, Virtualization, mass management of servers not limited to RedHat Enterprise, CentOS, Ubuntu, HA Linux cluster, Mail Server Optimization and Configuration, NOC management in 24/7 support environments. AREA OF EXPERTISE (1) Experience in LINUX/UNIX Administration, Shell Scripting followed by expertise in installation, configuration and administration of multiple environments like Red-hat Linux5/6, CentOS 5/6, Ubuntu12.04 and Windows 2003/2008. (2) Strong in troubleshooting, monitoring, training and 24/7 production support in mission critical environments. (3) Experience in working with systems supports teams to define, architect and maintain highly available production systems. (4) Experience in Installation, Configuration, Integration, Tuning, Backup, Crash recovery, Upgrades, Patching, Monitoring System Performance, System and Network Security and Troubleshooting of Linux Servers. (5) Experience in creating physical volume, logical volume, volume groups using LVM’s in Linux. (6) Proficient in Networking, configuring TCP/IP, DNS, SAMBA, LDAP, SSH, SSL, SFTP, SMTP, SNMP. (7) Experience in virtualization like VMware Installation and monitoring Virtual environments with ESXi 5.x servers and V-Sphere. (8) Experience in Linux patch management and packages source installations. (9) Experience in installation, configuration of LAMP Server based on Linux environments using cloud computing services like amazon, digitalocean, etc. (10) Experience in Disaster Recovery management. (11) Have technical, professional & management skills plus excellent business understanding and strong communication skills.

    $11.11 /hr
    34 hours
    5.00
  8. Natalie Webb

    Natalie Webb

    Business Analyst & Tech Writer

    United States - Last active: 07/30/2014 - Tests: 4 - Portfolio: 1

    I have over 10 years of experience in Business Analysis and Technical Writing. If you have issues translating end user requirements into information your developers can use, I am your solution. When development is complete I can lead the client through end user testing and create the documents they need to use their new application. I also have a great deal of experience working with and managing virtual teams, in which the team members were scattered across time zones and cultures.

    $22.22 /hr
    47 hours
    5.00
  9. Daren Dugger

    Daren Dugger

    Professional technical support agent and computer repair technician

    United States - Last active: 05/09/2014 - Tests: 2

    I have 6 years of technical support and customer service experience. I have been repairing computers with both software, and hardware issues for 15 years. I am a flexible technical professional. I have intermediate experience in the following web development: HTML, CSS, PHP, XML, MySQL. I have a basic understanding of Javascript, jQuery, AJAX, and Ruby on Rails. I am looking to provide outstanding customer service and technical support. I am always continuing to advance my understanding of web development and programming in general.

    $17.78 /hr
    512 hours
    5.00
  10. Oliver O.

    Oliver O.

    CCNA / Tech Support & Customer Service / Data Entry / Web Research

    Philippines - Last active: 05/01/2014 - Tests: 16 - Portfolio: 3

    I joined Odesk to showcase my skills, knowledge and working experience for world-wide professions. I always aim to provide Excellent Quality Service and High Pace Performance in the service of my profession. My Ultimate Goal here at Odesk is to provide Excellence in Service and total Client Satisfaction. I always ensure that I would be able finish any projects/tasks on time or earlier with accurate and positive results. With regards to my profession, I am a Data Entry, Web Research and Email Marketing Specialists. I do most of my job using MS Word, MS Excel & Other Microsoft Applications together with Google Docs. I also have 5 years of experience with Data Entry and Web Research projects upon which I was able to complete with fast, accurate and positive quality results. I'm also skilled at HTML Formatting and WEB 2.0 Designing as well as Posting/Blogging Articles. In addition to my actual working experience, I have 5 Years of Experience in providing World Class Technical and Customer Service Support together with Remote Helpdesk Solution in handling Linksys-CISCO Networking Devices (Routers, Adapters, NAS) and Engenius Long Range Wireless Devices (Access Points & Bridges) as well as Cordless Analog Telephone Systems (Durafon Series). I’ve attained the 2nd Level of Technical Support Division as a Senior Product Support Specialists Level 2 in just under 2 years of stay in Synnex-Concentrix Corporation and then 4 months later became a Technical Lead for the Case Resolution Team for 2 years. I’ve undergone a CCNA Training Course within 2-months time and passed the CCNA Exam last September 2011 with High Marks. My level of expertise are based on designing and setting up Wireless Hotspots and Home & Business Class Networking from different business structures mostly at business & office facilities, hotels, warehouses, shops, farms, home internet users, RV Parks and as well as linking buildings together using the Wireless Distribution System from Engenius Networking Products. I’m also knowledgeable in managing, configuring and setting up CISCO Enterprise Routers (CISCO 2800-2811 series) with Routing Protocols (RIP, EIGRP, OSPF) together with creating ACL’s and NAT on it. In addition, I’m also knowledgeable in implementing Inter-VLAN routing on CISCO Catalyst Switches Series (2950, 3550). And at present, I’m currently in the process of undergoing training for FreePBX on an Asterisk Phone System. Even though there are still a lot more to learn in the IT World today, I am very willing to undergo any training or enhancement program to be able to fulfill and serve in what the Company needs most.

    $3.33 /hr
    842 hours
    4.73