MSP, Systems Support Specialist, Helpdesk Support
Last active: 1 day ago
I have more than 9 years of technical support experience (including online, over the phone and onsite support) and for the past 2 years, I have been using Labtech, Kaseya, ConnectWise, AuthAnvil, BizDox, TeamViewer, ScreenConnect to manage and troubleshoot complex server issues (including Firewall, Active Directory, DNS, DHCP, Storage, Network Sharing and security, Exchange, Intermedia, Office 365, Backup and Antivirus management) and troubleshooting L3 client issues (including virus/malware attach, printers, antivirus, software and hardware problems, user profiles, Quickbooks, Java and system performance issues). I have 1 year of experience in Hyper-V and VMWare products which includes Hyper-V replica and VMWare SRM.
I have done several migration projects which includes Exchange Server Migration, Windows Server Migration from 2003 to 2008, Local In-premise Exchange to Intermedia Cloud hosting exchange and Exchange Defender to McAfee Nuvotera Spam-Soap Migration. I have more than 3 years of experience working with NOC/MSP where I give technical support Phone, Email and Chat support to my clients remotely. I have experience of working with several multinational companies like IBM, Nokia, Telenor and NSN.
I have a friendly, professional demeanor and am a confident multitasker, allowing me to take on several responsibilities at once. I'm a quick learner and enthusiastic. I look forward to working with you as a Technical Support Specialist for Windows as well as your go-to guy for any additional projects you need assistance with.