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Helpdesk Job Cost Overview

Typical total cost of Upwork Helpdesk projects based on completed and fixed-price jobs.

Upwork Helpdesk Jobs Completed Quarterly

On average, 33 Helpdesk projects are completed every quarter on Upwork.

33

Time to Complete Upwork Helpdesk Jobs

Time needed to complete a Helpdesk project on Upwork.

Average Helpdesk Freelancer Feedback Score

Helpdesk Upwork freelancers typically receive a client rating of 4.44.

4.44
Last updated: August 1, 2015
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  1. Fahim A.

    Fahim A. Agency Contractor

    MSP, Systems Support Specialist, Helpdesk Support

    Pakistan - Last active: 1 day ago - Tests: 11 - Portfolio: 2

    I have more than 9 years of technical support experience (including online, over the phone and onsite support) and for the past 2 years, I have been using Labtech, Kaseya, ConnectWise, AuthAnvil, BizDox, TeamViewer, ScreenConnect to manage and troubleshoot complex server issues (including Firewall, Active Directory, DNS, DHCP, Storage, Network Sharing and security, Exchange, Intermedia, Office 365, Backup and Antivirus management) and troubleshooting L3 client issues (including virus/malware attach, printers, antivirus, software and hardware problems, user profiles, Quickbooks, Java and system performance issues). I have 1 year of experience in Hyper-V and VMWare products which includes Hyper-V replica and VMWare SRM. I have done several migration projects which includes Exchange Server Migration, Windows Server Migration from 2003 to 2008, Local In-premise Exchange to Intermedia Cloud hosting exchange and Exchange Defender to McAfee Nuvotera Spam-Soap Migration. I have more than 3 years of experience working with NOC/MSP where I give technical support Phone, Email and Chat support to my clients remotely. I have experience of working with several multinational companies like IBM, Nokia, Telenor and NSN. I have a friendly, professional demeanor and am a confident multitasker, allowing me to take on several responsibilities at once. I'm a quick learner and enthusiastic. I look forward to working with you as a Technical Support Specialist for Windows as well as your go-to guy for any additional projects you need assistance with.

    Groups: Microsoft Certified Professionals

    Associated with: EraNext

    $14.44 /hr
    5,392 hours
    3.71
  2. Victoria A.

    Victoria A.

    HR Recruiter, HR Manager, IT Helpdesk Analyst, Blogger

    Philippines - Last active: 1 day ago - Tests: 10 - Portfolio: 9

    I have strong knowledge on end to end Recruitment, IT Service Desk, Customer Support Operations & recently Blog Writing. I have Recruiter Lite subscription on Linkedin & I have means of calling the U.S. & Canada with the lowest rates, which means I can effectively complete recruitment projects. I only accept per hour payment through Upwork timekeeping. I prefer working full time, 40 hours per week. MY WORK AREA: I have a work desk set up at home, with standard office equipment to use, such as; a Plantronics Skype Headset (with noise cancelling feature) a good working laptop with licensed Windows 7 Home Basic for the operating system & a regular printer. My internet connection at home uses high speed internet which ensures fast transmittal of documents, web/applications access & most importantly Voip calls through Skype or Google. As a contractor, I value my work well, & consider freelancing as a career, that is why I have invested on the tools & technology I need,to provide quality work. I made sure I pay premium service, to get my job done within expected turnaround time. ON MY SKILLS: ***I can use standard Microsoft Office programs, especially Ticket/Helpdesk logging systems, Citrix & other web based platforms, such as Linkedin. I can also use Boolean search strings for sourcing & other methods. Much of my recruitment activities, were completed through the use of local job boards, such as those mentioned above & other company provided tools. Which of course includes high volume in person & phone interviews. ***I have successfully closed hires for technical & non - technical positions & was able to maintain zero attrition rate, by accurately identifying the right candidates for our clients. *** I am well experienced with end of week report generation, data validation business correspondence & collaboration in marketing activities i.e job fairs, open house campaigns etc., I am very teachable, I learn fast & I guarantee that I will do my best & meet your expectations.

    $8.00 /hr
    1,087 hours
    5.00
  3. Ricardo Ramel Casas

    Ricardo Ramel Casas Agency Contractor

    Senior Customer Services Rep, Helpdesk Support, Transcriptionist, RN

    Philippines - Last active: 1 month ago - Tests: 7 - Portfolio: 6

    Thank you for visiting my profile, you definitely found what you are looking for! My name is Ricardo Ramel Veneracion Casas I'm a Registered Nurse by profession but I chose to be a customer service/recruiter champion; I know that what brought you here is the need to fill an opening at your company and that you are looking for the best customer service agent for you clients that you can get at an affordable price. I know that if you take a couple of minutes and read over my profile; you will feel comfortable knowing that you have found the right person! You can rest assure that I will work just as hard for you as I have with those contact centers that I worked for professionally. I always exert all my effort to accomplish any task at hand! Expert competence in Customer Service skills. Excellent ability to multitask and to work in a fast–paced environment, meeting your strict deadlines. Exceptional versatility and adaptability in any tasks given. I have excellent interpersonal skills, confident and poised in interactions with individuals at all levels. I am an organized individual with exceptional follow through-abilities with client or customer involved. I love working in a challenging environment. I am detailed oriented and resourceful in the completion of projects or tasks involved. Having handled different levels of responsibilities within the operations group, I am well versed in customer service principles, technical support, quality assurance and leadership development. I would like to know how I can assist you, I encourage you to get to know more about the details of my career performance, please contact me. Let's work together to make your campaign a success. Happy to be of service!

    Associated with: DigiNomads

    $13.33 /hr
    2,049 hours
    5.00
  4. Simon Soyangco

    Simon Soyangco

    I.T. Professional + Customer Service Expert

    Philippines - Last active: 3 days ago - Tests: 5

    For the past years I have branched out to Customer Service taking on Technical Support, Customer Support, and Call Quality Assurance posts for multiple Technical Services provider companies. It is during these times that I have developed excellent inter-personal skills, task management, and business insight. My core strengths lie in the fact that I am well versed in a wide array of I.T. related skills including, but not limited to: Desktop OS system support, deployment, and maintenance, VOIP systems such as Five9, Avaya OneX, etc., CRM Systems such as Salesforce, Ninjato, etc., Call Management software such as AVAYA CMS. I am also very handy with productivity tools such as Microsoft Office, Google Docs, OneDrive, Dropbox, etc. These are only some of the strengths that I possess, and I know that I can bring much more to the table when given the chance.

    $4.44 /hr
    1,071 hours
    4.59
  5. Raquel A.

    Raquel A.

    Experienced Virtual Assistant | Linux Sys Admin | Migration Specialist

    Philippines - Last active: 18 hours ago - Tests: 12

    You can use my help on the following: 1. Web Hosting Tech Support (Linux) - has a very good understanding on the following: - Domain Names (registration, renewal, transfer, and redemption) - Web Hosting Concepts - DNS - Cloudflare - Email and FTP Configuration - SSH - cPanel/WHM - Wordpress - Migration (cPanel to cPanel, Custom Control Panel to cPanel, No Control Panel to cPanel) - Can do email migration as well. Such as from any other mailbox to a google apps email accounts. - HTML - PHP - MySQL - Sales and Billing Inquiries - Familiar with WHMCS Billing Software, Kayako and Zendesk Ticketing - Problem Solver - Can write trouble shooting guide 2. I can be your girl (VA) - Web Research - Data Entry - Anything under the sun 3. Familiar with Amazon Seller Central. - An e-commerce personal assistant 4. Project Management Note: If your company is looking for a Team, I can provide it to you as well.

    $11.11 /hr
    3,913 hours
    4.83
  6. Michelle rose T.

    Michelle rose T.

    Phone Survey with Sales/Quality Control Specialist/Appointment Setting

    Philippines - Last active: 1 day ago - Tests: 9 - Portfolio: 1

    Having been employed for 6 years, I have enhanced more my communication, interpersonal, marketing and typing skills when I worked as a call center agent/phone interviewer/marketing rep./quality control specialist. I believe I am competent enough to land a job that requires such particular skills like administration support, data-entry, telemarketing and customer service. I am diligent, self-disciplined and detail-oriented.

    $8.89 /hr
    4,864 hours
    5.00
  7. Cherry Bote

    Cherry Bote

    Technical Support/Customer Service Representative/Virtual Assistant

    Philippines - Last active: 1 day ago - Tests: 8 - Portfolio: 1

    My experience with outsourcing for almost 5 years makes me a perfect candidate for you. I have been a Representative, Subject Matter Expert and now a Team Leader. I am dedicated to doing my work properly and thoroughly. I'm a quick learner and also a team player. Being an Electronic Communications Engineer graduate, I have an advantage because of my knowledge in computers and electronic.

    $6.67 /hr
    10,014 hours
    4.99
  8. Ricky P.

    Ricky P.

    Client Relations Manager / Technical Consultant

    Philippines - Last active: 18 hours ago - Tests: 8 - Portfolio: 3

    To strive for excellence and help company realize and reach it’s extreme growth potential at its finest. Of more than 12 years of experience in the business processing outsource and administrative support which makes me a wizard in this business! I have established track record of helping companies yield more businesses and diversify it’s way of doing business! I give you satisfying results, NOT reasons. Hiring me will surely be the next great leap that your company will take!

    Groups: Pro Customer Service

    $15.00 /hr
    9,580 hours
    4.99
  9. Mydith B.

    Mydith B.

    IT Supervisor with more than 10 years of BPO experience

    Philippines - Last active: 18 hours ago - Tests: 17 - Portfolio: 34

    Jobs/projects that I'm excellent at: - web design (Dreamweaver, HTML, CSS) - graphics artist (Photoshop CS3) - email marketing expert (ConstantContact and MailChimp) - technical support (non-voice) - customer support (non-voice) - team leader - writer Technology that I am highly proficient in: - MS Office (including Excel w/ VB Programming) - Google Apps - Adobe Photoshop CS3 - Adobe Flash Professional - Adobe Dreamweaver - LDAP using Apache - CSS and HTML - Windows Server 2003/2008 - PBX VOIP - Sabre Red Workspace - EAN Chameleon - Wordpress and Blogger - ConstantContact and MailChimp I am a graphic artist and web designer that is very keen to detail. I keep it a point to maintain an excellent work ethic when dealing with my employers and clients regardless of the setting, may it be within or outside oDesk. I always set expectations on what I can and cannot do within the timeframe provided by the client. When I know that I do not have the knowledge required to meet if not exceed the expectations of the client, I will not accept the contract. I am proficient in SEO which is very critical in web marketing. I have a strong stand against plagiarism which is why I always write original factual or fictional articles. I strongly believe that my English skills, both verbal and written are excellent. I have a year of experience working as a radio announcer and disc jockey for a local station and also did a few hosting gigs for weddings, concerts and other events. My knowledge in graphics design started 10 years ago with Adobe Photoshop. I have designed logos, banners and wedding invitations for various clients over the years. I have the same number of years of experience with web design, starting from just using notepad down to using Dreamweaver CS5. I usually incorporate java along with some php and css to exceed the expectations of the clients. My experience with technical support includes more than 4 years as a software/hardware support (phone and email) level 3 for a well known computer manufacturer. I am a Dell Certified System Expert for more than 5 years. I have more than 4 years of experience as a systems and network administrator for one of the most well known online travel agency in the US. I can also manage a team regardless of the setting. I have more than 3 years of experience in managing a team of technical support agents for Dell and running the IT department of a BPO for more than 5 years.

    $13.00 /hr
    4,191 hours
    4.55