Browse Helpdesk job posts for project examples or post your job on Upwork for free!

Helpdesk Job Cost Overview

Typical total cost of Upwork Helpdesk projects based on completed and fixed-price jobs.

Upwork Helpdesk Jobs Completed Quarterly

On average, 33 Helpdesk projects are completed every quarter on Upwork.

33

Time to Complete Upwork Helpdesk Jobs

Time needed to complete a Helpdesk project on Upwork.

Average Helpdesk Freelancer Feedback Score

Helpdesk Upwork freelancers typically receive a client rating of 4.44.

4.44
Last updated: July 1, 2015
Clear all filters
  1. Raymond Carling

    Raymond Carling

    Customer Service & Sales Representative

    Philippines - Last active: 1 month ago - Tests: 6

    I have been working in the call center industry for about 3 years now in both inbound and outbound call centers. I handled small and big firms in the U.S as a customer service representative and as a telemarketer. I am a fast learner who is interested in learning and trying new things to further improve my customer service and sales skills. I am highly skilled in listening and responding to a customers needs and concerns and knowledgeable in determining charges, overseeing bills and payments and handling returns and complaints. I am also capable of providing accurate information regarding products and services and promoting new ones to customers in the most convincing way. I am looking for a long term job with a growing company, helping it to advance while developing my skills and expanding my knowledge. That is why I am looking forward to working with you and your company to showcase my skills and capabilities.

    $4.44 /hr
    1,769 hours
    5.00
  2. Latesha B.

    Latesha B.

    Customer Service, Recruiting, Research, & Ticket Support

    United States - Last active: 21 hours ago - Tests: 7

    I am a very career driven individual. I am proficient in microsoft xp, word, works, excel and power point. I have provided exceptional customer service, telemarketing, B2B, data entry, help desk, email support, research, and marketing tasks for many work at home companies. I have very good organizational skills and I am also very dependable. I have worked in fraud prevention as an independent contractor and I am looking to expand my horizons while using oDesk and hope to find contract work that suits my needs.

    $20.00 /hr
    2,644 hours
    4.86
  3. Fernando V.

    Fernando V.

    Efficient Customer Service/Technical/Chat/Email/Backend Office Work

    Philippines - Last active: 21 hours ago - Tests: 6 - Portfolio: 1

    - 10 years in Sales and Customer Service Industry combined - 2 years of experience as a Senior Consultant and Subject Matter Expert of PayPal UK - Excelled with challenging accounts like PayPal, Optus and Telecom NZ. - Possess excellent communication skills both oral and written. - Set up performance goals to meet targets, efficiency levels and quality assurance standards. - Extensive skills on customer service management and interpersonal communication skills - Certified Coach and Training Facilitator *** Most Recent *** - Sales Manager of an Industrial Company from June 4 2013 - August 26 2014 - Completed 1493:00 hrs * Phone and Email Support * Order processing * RMA * Import and Export Shipping * Help Desk Ticketing System * Point of Contact of Vendors and Distributors * Data Entry * Photoshop * Google Docs * Microsoft Office * Weekly Business Report to Client

    $8.00 /hr
    3,596 hours
    4.80
  4. Ridoy ED Sirait

    Ridoy ED Sirait

    Customer Support Representative, Computer Science & Forex Background.

    Indonesia - Last active: 21 hours ago - Tests: 11 - Portfolio: 6

    Who am I & what can i offer you? 1. A native Indonesian and English speaker with tremendous interpersonal skills 2.Graduated from Computer Science (Informatics Engineering) 3.Experienced Customer Support Representative in Computer/Web/App and Forex Field 4.Experienced Call Center Agent 5.Experienced Translator (Indonesian-English) 6.Experienced Data Entry & Web Research Contributor 6.I can offer you: Tickets & Email Response, Live chat, Inbound & Outbound Calls 7.Computer Science Expertise: HTML5, CSS3, PHP5, Code Igniter, Javascript, MySQL, Email Design, Webform 8.Can lead a team and can be a team player 9.A result oriented individual and striving to give the best in any work Thanks for your time!

    $8.89 /hr
    2,297 hours
    4.65
  5. Archival Subade

    Archival Subade

    Quality Analyst/Content Moderator/Team Lead/Tech Support

    Philippines - Last active: 21 hours ago - Tests: 13

    I have been in the technical support industry for the last 5 years and have supported different hardware such as DSL modems, routers, wireless broadband sticks and mobile phones (Blackberry, iPhone etc). I worked as an IT Helpdesk for one of the leading global enabler of telecommunication services and being an IT Helpdesk, we are exposed to a lot of tools such as Remedy, Citrix, Active Directory etc. I have experience in the following areas: PC repair, PC assembly, LAN setup and configuration, familiarity with various Microsoft products (Windows XP / 7, Microsoft Office) and familiarity with Ubuntu Linux and its derivatives I also have some experience in the following areas: data entry, research, typing, basic web page design and transcription

    $4.44 /hr
    6,590 hours
    4.67
  6. Hazel Z.

    Hazel Z. Agency Contractor

    Senior Web Designer | Wordpress Developer | SEO | Internet Marketing

    Philippines - Last active: 7 days ago - Tests: 20 - Portfolio: 34

    Quality ● Integrity ● Excellence Creating client success since 2009! I am a multi-skilled work from home professional for more than 5 years specializing in website design, Wordpress site development, project management, and online marketing (SEO, SMM, etc.). I always aim to cultivate Win-Win business relationships and exceed clients' expectations through a job well done. My services include: ● Website Design and Development (HTML, CSS, Wordpress) ● Online Marketing (SEO, SMM, Article Writing, Link Building, Link Wheeling, etc.) ● Multimedia Services (Video Editing, Video Production, Animation, Voice-over, etc.)

    Groups: Bluehost Developers and Designers

    Associated with: MediaSME Global Services Agency Agency

    $15.00 /hr
    2,394 hours
    4.95
  7. Nathaniel Parsons

    Nathaniel Parsons Agency Contractor

    Versatile Customer Support Consultant

    United States - Last active: 1 day ago - Tests: 10 - Portfolio: 8

    My current work experience and skills encompass running my own Tech Support business and Online Support Projects servicing different client needs (i.e. Customer Support, Email Support, Live Chat Support, Remote Support, and Wordpress). My current and former online projects include Customer Service, Client Support, Live Chat Support, and Email Support. Offline projects include basic websites, help desk setup, online services setup, onsite support, and remote assistance. I have previous technology related experience that encompassed the legal field in court records retrieval , trial preparation, and general technology projects, which included Windows Operating System, Microsoft Office, and Quickbooks Pro usage and handling software related tech issues. I have previous technology related experience that encompassed the legal field in court records retrieval , trial preparation, and general technology projects, which included Windows Operating System, Microsoft Office, and Quickbooks Pro usage and handling software related tech issues. I have invested in the technology that my office uses which includes 2 Windows 8.1 Laptops, 1 Windows 7 Laptop, Virtual Machines for a Client's specific needs, 1 MAC with an i7, iPad Mini (Version 1), 1 Chrome Book, 1 Android Tablet, and a iPhone 5C. We also utilize ISP Connections with 2 Companies for Redundancy TWC and Wowway at 50 Mbps and 110 Mbps. MAC is on a 100 Mbps out of Atlanta, GA. We have ISP VOIP Lines and Utilize Skype, and Zendesk Lines. We have clients that use BRIA and other PBX Systems. We can tailor services and billing to our clients needs. I personally train and work all projects first before a team member gets involved. Myself and My Team work with clients around the globe. That is how today's world functions.

    Groups: salesforce.com

    Associated with: AGS Solutions LLC Agency, Affordable USA Outsourcing, AGS Solutions LLC

    $14.00 /hr
    7,536 hours
    5.00
  8. Moshiur R.

    Moshiur R. Agency Contractor

    AD,Exchange,Lync, SBS, SCCM, SCOM, HyperV, VMware, VCP5-DCV, MCSE,CCNA

    Bangladesh - Last active: 21 hours ago - Tests: 9 - Portfolio: 13

    || VMware Certified Professional 5 - Data Center Virtualization || MCSA: Office 365, VCP5-DCV, MCSE: Private Cloud, MCITP, MCTS, MCSE, MCSA, CCNA Certified || Over 11 years of experience in Server 2003, 2008, 2012 R2, SCCM, SCOM, VMM, DPM, SCSM, Exchange 2007, 2010, 2013, Office 365, LYNC 2013, VMware vSphere, Hyper-V, SQL, Active directory, GPO, Remote Desktop services (Terminal Server), Virtualization, Clustering, Veeam, Symantec Backup Exec, Windows Azure, NetApp & SAN Administration. Extensive engineering and administration of Microsoft Systems Center Configuration Manager (SCCM) and Microsoft Systems Center Operations Manager (SCOM). Administration and Engineering of VMWare ESX on NetApp storage systems. Responsible for the daily physical/virtual network operations of more than 500+ servers. Currently manage teams responsible for both corporate and store level environments including over 4000 clients. Monitor and provide analysis on current system state and make recommendations for improvement of network resources, including load-balancing server usage, system security hardening, group policy consolidation, name resolution and backup strategy. Monitor Servers & Network devices with Labtech, Connectwise, GoToAssist, Citrix Clould Portal Services Manager, LogmeIn, Nagios, SCOM resources, Distributing applications, Patch Deployment, Operating System Deployment through SCCM & Security updates through WSUS as well as SCCM. Design and implement Active Directory with Exchange 2010, 2013, Office 365, Windows Azure, DNS, DHCP configuration and management. Exchange Migration from 2007 to 2010, 2010 to 2013 or Office 365. Server Migration from 2008 to 2012 R2 & Implement lync 2013 remotely for clients as well as administration. MCSA on Office 365 VMware Certified Professional 5 – Data Center Virtualization (VCP5-DCV) Microsoft Certified Solutions Associate on Windows Server 2012 & 2008 Microsoft Certified Solutions Expert: Private Cloud Microsoft Certified Solutions Associate on Server 2012 &2008 MCSA on Windows Server 2012 Microsoft Certified IT Professional (MCITP- Server & Enterprise Admin) Microsoft Certified Technology Specialist (MCTS) Microsoft Certified Systems Engineer (MCSE) Microsoft Certified Systems Administrator: Messaging MCP - Microsoft Certified Professional DCSE - Dell Certified System Engineer EMC Certified- Information Storage Associate (EMCISA) Cisco Certified Network Associate (CCNA: 640-802) CCNP Switching CCNP Routing || Areas of Proficiency and Expertise || System Center Configuration Manager SCCM, SCOM, SCVMM, SCDPM Windows Software Update Services Windows Server 2012 R2, 2012, 2008 R2, 2008, 2003 SBS 2011, 2008, 2003 Exchange Server 2013, 2010, 2007, 2003, Office 365 Lync 2010, 2013 SharePoint 2013 Hyper-V 2012 R2 VMware vSphere Virtualization Cisco Routers, Switches TMG 2010

    Groups: Microsoft Certified Professionals

    Associated with: Micro-Solutionbd

    $27.78 /hr
    2,146 hours
    4.94
  9. Michael C.

    Michael C. Agency Contractor

    Operations Manager, Project Manager, Six Sigma Master Black Belt

    Philippines - Last active: 7 days ago - Tests: 24 - Portfolio: 4

    Recognized throughout my career for being a visionary and innovative leader, leveraging knowledge of reporting, feedback, engagement and planning to significantly increase productivity and achieve targets and long term goals and seeking a position in your company, bringing 12 years of working experience, management and leadership. I will be able to help you with the following: - Operations Management - Project Management - Lean Six Sigma / Process Improvements - Call Center Consulting / Call Center Setup / Campaign Broker - Crowdsourcing & Crowdfunding - Business & Management Consulting - Reporting & Business Analysis - Customer Service, Sales Training & Quality Assurance - Workforce and Scheduling - Admin Setup (Salesforce, Five9, Zendesk, ZohoCRM, etc) - Technical Training & Product Training - Training Modules and eLearning Courses Author - Technical Skills (Level 1 - 3 Tech Support Expert) - Internet Marketing (Adlinkr, Response360, Constant Contact, PureSend etc) - Web Development (Wordpress, Joomla, etc) - Web Design, SEO, Web Hosting, VoIP, Call Center and other services Glad to be of service!

    Associated with: Performance 360 Solutions OLD, Performance360 Solutions Inc

    $22.22 /hr
    7,213 hours
    4.91
  10. Leonard Leong

    Leonard Leong Agency Contractor

    Sourcing Expert | Web Marketer | Binary Options Trader | Web Developer

    Philippines - Last active: 21 hours ago - Tests: 16 - Portfolio: 5

    Ambitious, energetic, strong-willed, charismatic, organized, creative, thoughtful, and passionate leader who plans and execute innovative solutions that paves the ways to win-win situations. Experienced in leading a complex organization that has a distributed workforce as a majority of its staff in providing world-class cost-effective services to a diverse clientele that includes: Automobile Dealerships, Marketing Agencies, Book Publishers, Law Firms, Event Planners, Coffee Retailers, etc. If you're looking for a professional whose goal is to provide clients cost-effective solutions for their business processes, then please feel free to tell me how I can be of service.

    Associated with: ROO Agency

    $9.99 /hr
    6,485 hours
    4.93