Helpdesk Freelancers

Browse Helpdesk job posts for project examples or post your job on Upwork for free!

Helpdesk Job Cost Overview

Typical total cost of Upwork Helpdesk projects based on completed and fixed-price jobs.

Upwork Helpdesk Jobs Completed Quarterly

On average, 35 Helpdesk projects are completed every quarter on Upwork.

35

Time to Complete Upwork Helpdesk Jobs

Time needed to complete a Helpdesk project on Upwork.

Average Helpdesk Freelancer Feedback Score

Helpdesk Upwork freelancers typically receive a client rating of 4.54.

4.54
Last updated: May 1, 2015
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  1. Jay mark L.

    Jay mark L.

    Data Entry Contributor, Proofreader, CSR & TSR

    Philippines - Last active: 12 days ago - Tests: 6

    Over the last 7 years of working in a BPO industry servicing some of the top Fortune 500 companies, I have learned to deal with different types of people over the phone, providing assistance for billing related concerns, inquiries, troubleshooting, up-selling products/services, and more. I'm adept in computer software and hardware, especially all-in-one printers, modems and routers. I'm also knowledgeable in computer networking and internet connection. I'm always committed in providing excellent customer service and world class quality technical support. I have also learned and mastered different kinds of products, services, tools and CRM's used for different kinds of accounts that I had been with. I received various awards and recognition over the past years, but what is more important for me is the harmonious and wonderful working relationship that I have built with my colleagues and superiors that made us friends till now. I highly value team work, discipline and integrity.

    $5.56 /hr
    1,647 hours
    4.90
  2. Robert S.

    Robert S.

    Expert in customer service

    United States - Last active: 25 days ago - Tests: 8

    I have excellent communication, and negotiating skills combined with the ability to deliver exceptional tasks. Customer service, data entry, transcription, VA, research and administrative work. I have a keen eye for details and work effectively under pressure. I would like to work part time/full time from my home for extra income. I have 10+ years experience in customer service related fields. I also am very fluent with the internet and computer. Also I treat working at home much like if I had to drive to a "normal" job. I get myself ready each morning(or night if its night shift) just as I would if I was going to an office job.

    $11.00 /hr
    1,151 hours
    5.00
  3. Saiful Islam

    Saiful Islam

    Project Manager/Virtual Assistant/Business & E-commerce Consultant

    Bangladesh - Last active: 1 month ago - Tests: 31 - Portfolio: 14

    I am here with a slogan " Make it possible". Integrity, Honesty, Hardworking and Professionalism is the combined key of my SUCCESS. Having huge hands on experiences in different multinational companies and freelancing / Virtual world I can promise to deliver the BEST work to my valued clients. I believe my experiences, creativity, dedication, hardworking & honesty will help to drive your project successfully. 3D is my working style: √ DELIVERS 100% accurate result √ DELIVERS the work before deadline (100% guaranteed) √ DELIVERS the work with details progress report time to time

    $15.00 /hr
    2,826 hours
    4.98
  4. Omer Javaid

    Omer Javaid

    Executive Support Officer with Project Management Skills

    Pakistan - Last active: 1 day ago - Tests: 9

    I am a professional, dynamic, and skilled "Native English Speaker" with extensive knowledge of handling various Customer Service Management activities, & who is looking forward to be the part of a renowned organization. I have rendered remarkable results in my extensive 5+ years work span. In addition, I possess excellent motivating, persuasion, and communication skills.

    $10.00 /hr
    4,057 hours
    4.81
  5. Richard Nyakundi

    Richard Nyakundi

    Zendesk Expert, Technical Support and Customer Support Manager

    Kenya - Last active: 1 day ago - Tests: 7

    Experienced Zendesk Consultant and Customer Support Team Lead with 1700+ oDesk hours. I am very familiar in all aspects of Zendesk, the use of business rules to achieve the desired workflow, implement automations to increase productivity for agents, customize Zendesk using its built in functions and integrations. I am abreast with the latest Zendesk features, api, and integrations which allows me to be able to always find ways of implementing desired functionality by being able to fully understand all aspects of Zendesk of what it can and it can't do.. Key words: zendesk consultant, customer support team lead, reporting, excel, HTML, CSS, JavaScript.

    $16.67 /hr
    1,872 hours
    4.99
  6. Rafael Segovia

    Rafael Segovia

    Technical Support/Customer Care

    El Salvador - Last active: 1 month ago - Tests: 6

    I am a confident self starter, I work well on my own initiative and as part of a team. Having gained skills and knowledge in my education and in the workplace I worked in a number of roles within the call center industry. In my current position, I am part of a team that reviews contractors’ work diaries since they are freelancers who work from home. We focus on enforcing company policies and procedures for over 600 employees which are located all over the world. I am resourceful, decisive, team-oriented who excels at envisioning and implementing present and future organizational needs. My performance and results reflect strong personal initiative, leadership, good judgment, discretion and accountability. I am a native English and Spanish speaker and my 8 year experience in the call center industry involves management, technical support, quality assurance and customer support.

    $5.56 /hr
    5,476 hours
    5.00
  7. Artur Mitrushi

    Artur Mitrushi

    Mechanical Engineer, Customer Support Representative, Translator

    Albania - Last active: 1 day ago - Tests: 25 - Portfolio: 5

    I'm looking forward to fulfill such tasks as Customer Service Representative, technical writing, translation from and to Albanian, English, Italian, Russian languages, data entry, inventory and supply chain managing. In my work as engineer I've very often made use of AutoCAD for different drawings, mostly 2D. I'm Albanian with a sound knowledge of English, Italian, Russian languages. I've the title European Railway Engineer. I'm diesel-electrical locomotive engineer. I've also a successful experience with automotive industry (managing the Warranties and Spare Parts for different auto brands). I have participated and discussed in international railway meetings and I've organized myself such events. In some such events I've made simultaneous translation. I've very good PC skills. I've created three MS Access databases for two different companies. One of the databases includes VBA code as an interactive database for passenger trains timetable. I've created different PowerPoint presentations.

    $6.67 /hr
    9,360 hours
    5.00
  8. Antonia K.

    Antonia K.

    IT support technician - Expert in data entry and web research.

    Greece - Last active: 2 days ago - Tests: 4

    I'm a highly experienced IT support technician and an expert in Data Entry and Web Researching. I have worked for many years in the IT field, I'm highly motivated and my goal is to always give my best to provide a high-quality service. I'm also an experienced translator offering a wide range of services(editing text, translating any text,book, or website content from English to Greek and vice versa, subtitling).

    $11.00 /hr
    3,019 hours
    5.00
  9. Alfred Ryan Cayabyab

    Alfred Ryan Cayabyab

    Systems Administrator, Help Desk Support, HTML and SharePoint

    Philippines - Last active: 1 day ago - Tests: 8 - Portfolio: 19

    I am seeking opportunities where I can apply my skills on desktop, server, network administration and support. I am here to provide solutions remotely (using various remote desktop sharing tools). I am knowledgeable in the following areas as well: HTML, CSS, Wordpress, SharePoint and databases such as MS SQL, MySQL and Oracle.

    Groups: Application Developers Alliance

    $15.00 /hr
    5,952 hours
    5.00
  10. Brinsley Brooks

    Brinsley Brooks

    Consultant

    India - Last active: 1 day ago - Tests: 5

    Over the last 5 years I have been engaged in Recruitment Services in the Financial Sector. Prior to that I worked as a Quality Assurance manager in a Tea Marketing Company. The Job entailed implementing ISO certified Quality and Food Safety Systems in all the Factories and warehouses of the company. I also created content for the marketing dept in the form of Write ups, PPoint presentations, short documentary clips, photographs. I would also write the Chairman's speeches and press releases for him to deliver. Prior to this I spent 22 years in the Cultivation and Manufacture of Tea in Darjeeling. I have a very comprehensive knowledge in this subject

    $16.67 /hr
    2,728 hours
    5.00