Browse Helpdesk job posts for project examples or post your job on Upwork for free!

Helpdesk Job Cost Overview

Typical total cost of Upwork Helpdesk projects based on completed and fixed-price jobs.

Upwork Helpdesk Jobs Completed Quarterly

On average, 32 Helpdesk projects are completed every quarter on Upwork.

32

Time to Complete Upwork Helpdesk Jobs

Time needed to complete a Helpdesk project on Upwork.

Average Helpdesk Freelancer Feedback Score

Helpdesk Upwork freelancers typically receive a client rating of 4.38.

4.38
Last updated: September 1, 2015
Clear all filters
  1. Randy B.

    Randy B.

    CS-Tech Support / Web & Server Administration

    Philippines - Tests: 15 - Portfolio: 2

    My 5 years worth of job experience spans from being a Remote Desktop Support, Customer Service Representative, E-Commerce and POS Technician, Web Technologies Administrator and now an Infrastructure Administrator for Unix and Linux Systems. I also have acquired skills in Network Administration using Cisco Devices deployed in wired and wireless environment. During my free time, I used to do some freelance works that is mainly about Wordpress, CPanel and MySQL Administration.

    $7.78 /hr
    1,095 hours
    5.00
  2. John M.

    John M.

    Data Entry/Web Research/Virtual Assistant/Magento Product Entry Expert

    Philippines - Tests: 12 - Portfolio: 17

    I’m certified Data Entry Professional with more than 10 years of experience in this field and have handled different projects from other countries. My goal is to enhance my knowledge and skills while utilizing them for the growth of both parties. I am very fast, accurate and have high attention to details. I am also very dedicated to my work and having determination to learn new ideas/skills to provide best quality work. Expert in the following fields: Data entry specialist(more than 10 years of experience) Web research Ecommerce product entry (Magento, Xcart & Optioncart) >Input products information such as: • Distributor • Item Name / Product Title/Name • SKU • UPC • Product detailed description • Meta Title • Uploading Images • Price, etc... • Categorizing the products Virtual Assistant >Below are my tasks in my present work as a VA • Data Entry • Sales Reporting • Emailing Customers • Checking Product Reviews and Feedback • Checking Unauthorized Sellers (Imposters) • Editing Photos in Photoshop • Auditing Websites to Ensure Consistency • Editing Product Descriptions on E-commerce Websites Photoshop • cutout/cropping/resizing images • color correction/retouching/sharpening of the image Trello • Updating clients' boards • Creating cards for the tasks given by the clients PDF to Word/Excel conversion MS Office applications(such as Word and Excel) Data mining

    $4.44 /hr
    3,640 hours
    4.89
  3. Daphne Sambaan

    Daphne Sambaan

    Customer Service, Data Entry, Transcription, Web Research

    Philippines - Tests: 9 - Portfolio: 13

    I always try to complete my job in time and I make no room for errors. My previous client's ratings & comments show that I'm always doing my job well. Experienced with the following: * Customer Service (Inbound and outbound phone support) * Audio Transcription * Data Entry / Data Mining / Data Transfer * Web Research * Google Docs * eCommerce websites * Inbound and outbound phone support * Chat support * Email support * Order Processing * Billing and Inquiries (Banking) * CRM * Dropbox I am confident that I can accomplish certain tasks effectively in a short period of time with less supervision, provided, with clear instructions given. Having to work with different call centers made me realize the importance of organization, being detail oriented and the drive to make sure that the client/employer/contractor is satisfied with the service that I'm providing.

    $3.33 /hr
    1,723 hours
    4.81
  4. Ramone B.

    Ramone B.

    Ramone Berch

    Jamaica - Tests: 9 - Portfolio: 1

    Thank you for your interest. I am a hard working individual who has great time management, I am bit of a perfectionist and a fast learner with a strong educational background so I would only require minimum training. I am an ex-athlete but I still have a very goal driven mentality, I work well in groups as well as on my own and I always aim to get the job done above all else. I have an affinity for customer service, typing and data entry. Online Experience: -Handling Inbound and outbound calls -Handling email tickets via 'RhinoSupport' ticketing system -Handling Customer accounts (Billing, Refunds, Cancellation. etc..) Via 'Lime Light' Crm System. -Handling email tickets via Zendesk ticketing system -Handling Customer accounts (Billings, Cancellations, Refunds, Adjustments, etc..) Via Recurly web based systems. - Shipping orders to customers over multiple platforms. I am aiming to build a strong online career so an employer can hire me in confidence that I aim to please as I am looking to attain and keep long term projects that has room for growth so please give me the opportunity to impress you.

    $8.89 /hr
    1,531 hours
    5.00
  5. Ani marie T.

    Ani marie T.

    Data Entry/Web Research/ Recruiter/VA/PA

    Philippines - Tests: 17 - Portfolio: 9

    Willing to share and provide the clients with my skills and abilities and especially my great experience here in oDesk over the past months with different client/employer with different task. Tasks that includes Data Entry with mostly copy-paste jobs, Web/Online Research which inlcudes look-ups/searching phone numbers and other web reasearch, other Administrative task, Outsourcing/Recruiting assistance and some SEO skills. I am very willing and glad to be working with anyone here that needs help to get the job done right.

    $3.00 /hr
    3,197 hours
    4.38
  6. Naveen S

    Naveen S

    Help Desk Specialist

    India - Tests: 7 - Portfolio: 4

    My unique, Accuracy + Automation + Dedication + Speed = Quality + Savings, for my clients. I have an experience of 5 years in providing web application and administrative support services to customers across the globe, using ticketing systems, email clients and live chat. I am highly skilled in providing technical support (for web/ mobile apps), data handling, data research, database management, dispute resolution, database administration and customer account management. I am interested in taking up customer service, email handling, data quality analysis, application testing and workforce management jobs. In my experience, I also had an opportunity to lead a team of 5 engineers to excel in customer service. I am available on Skype, Mobile and Gmail during my working hours, ensuring amazing turn around times and best customer satisfaction indexes.

    $12.00 /hr
    2,692 hours
    5.00
  7. Archival Subade

    Archival Subade

    Quality Analyst/Content Moderator/Team Lead/Tech Support

    Philippines - Tests: 13

    I have been in the technical support industry for the last 5 years and have supported different hardware such as DSL modems, routers, wireless broadband sticks and mobile phones (Blackberry, iPhone etc). I worked as an IT Helpdesk for one of the leading global enabler of telecommunication services and being an IT Helpdesk, we are exposed to a lot of tools such as Remedy, Citrix, Active Directory etc. I have experience in the following areas: PC repair, PC assembly, LAN setup and configuration, familiarity with various Microsoft products (Windows XP / 7, Microsoft Office) and familiarity with Ubuntu Linux and its derivatives I also have some experience in the following areas: data entry, research, typing, basic web page design and transcription

    $4.44 /hr
    6,769 hours
    4.67
  8. Moshiur R.

    Moshiur R. Agency Contractor

    AD,Exchange,Lync, SBS, SCCM, SCOM, HyperV, VMware, VCP5-DCV, MCSE,CCNA

    Bangladesh - Tests: 9 - Portfolio: 13

    || VMware Certified Professional 5 - Data Center Virtualization || MCSA: Office 365, VCP5-DCV, MCSE: Private Cloud, MCITP, MCTS, MCSE, MCSA, CCNA Certified || Over 11 years of experience in Server 2003, 2008, 2012 R2, SCCM, SCOM, VMM, DPM, SCSM, Exchange 2007, 2010, 2013, Office 365, LYNC 2013, VMware vSphere, Hyper-V, SQL, Active directory, GPO, Remote Desktop services (Terminal Server), Virtualization, Clustering, Veeam, Symantec Backup Exec, Windows Azure, NetApp & SAN Administration. Extensive engineering and administration of Microsoft Systems Center Configuration Manager (SCCM) and Microsoft Systems Center Operations Manager (SCOM). Administration and Engineering of VMWare ESX on NetApp storage systems. Responsible for the daily physical/virtual network operations of more than 500+ servers. Currently manage teams responsible for both corporate and store level environments including over 4000 clients. Monitor and provide analysis on current system state and make recommendations for improvement of network resources, including load-balancing server usage, system security hardening, group policy consolidation, name resolution and backup strategy. Monitor Servers & Network devices with Labtech, Connectwise, GoToAssist, Citrix Clould Portal Services Manager, LogmeIn, Nagios, SCOM resources, Distributing applications, Patch Deployment, Operating System Deployment through SCCM & Security updates through WSUS as well as SCCM. Design and implement Active Directory with Exchange 2010, 2013, Office 365, Windows Azure, DNS, DHCP configuration and management. Exchange Migration from 2007 to 2010, 2010 to 2013 or Office 365. Server Migration from 2008 to 2012 R2 & Implement lync 2013 remotely for clients as well as administration. Monitor Servers & Network devices Patch Deployment with Labtech, Connectwise, GoToAssist, Citrix Clould Portal Services, LogmeIn, Nagios, SCOM, GFI MAX, Kaseya, N-able,Teamviewer etc. MCSA on Office 365 VMware Certified Professional 5 – Data Center Virtualization (VCP5-DCV) Microsoft Certified Solutions Associate on Windows Server 2012 & 2008 Microsoft Certified Solutions Expert: Private Cloud Microsoft Certified Solutions Associate on Server 2012 &2008 MCSA on Windows Server 2012 Microsoft Certified IT Professional (MCITP- Server & Enterprise Admin) Microsoft Certified Technology Specialist (MCTS) Microsoft Certified Systems Engineer (MCSE) Microsoft Certified Systems Administrator: Messaging MCP - Microsoft Certified Professional DCSE - Dell Certified System Engineer EMC Certified- Information Storage Associate (EMCISA) Cisco Certified Network Associate (CCNA: 640-802) CCNP Switching CCNP Routing || Areas of Proficiency and Expertise || System Center Configuration Manager SCCM, SCOM, SCVMM, SCDPM Windows Software Update Services WSUS Windows Server 2012 R2, 2012, 2008 R2, 2008, 2003 SBS 2011, 2008, 2003 Exchange Server 2013, 2010, 2007, 2003, Office 365 Lync 2010, 2013, Skype for Business SharePoint 2013 Hyper-V 2012 R2 VMware vSphere Virtualization Cisco Routers, Switches TMG 2010 Mac OS X Yosemite, iPhone, iPad, Android Support Windows Azure, Amazon Web Services

    Groups: Microsoft Certified Professionals

    Associated with: Micro-Solutionbd

    $27.78 /hr
    2,299 hours
    4.94
  9. Nathaniel Parsons

    Nathaniel Parsons Agency Contractor

    Versatile Customer Service and Support Professional

    United States - Tests: 9 - Portfolio: 8

    My current work experience and skills encompass running my own Tech Support business and Online Support Projects servicing different client needs (i.e. Customer Support, Email Support, Live Chat Support, Remote Support, and Wordpress). My current and former online projects include Customer Service, Client Support, Live Chat Support, and Email Support. Offline projects include basic websites, help desk setup, online services setup, onsite support, and remote assistance. I have previous technology related experience that encompassed the legal field in court records retrieval , trial preparation, and general technology projects, which included Windows Operating System, Microsoft Office, and Quickbooks Pro usage and handling software related tech issues. I have invested in the technology that my office uses which includes 2 Windows 8.1 Laptops, 1 Windows 7 Laptop, Virtual Machines for a Client's specific needs, 1 MAC with an i7, iPad Mini (Version 1), 1 Chrome Book, 1 Android Tablet, and a iPhone 5C. We also utilize ISP Connections with 2 Companies for Redundancy TWC and Wowway at 50 Mbps and 110 Mbps. MAC is on a 100 Mbps out of Atlanta, GA. We have ISP VOIP Lines and Utilize Skype, and Zendesk Lines. We have clients that use BRIA and other PBX Systems. We can tailor services and billing to our clients needs. I personally train and work all projects first before a team member gets involved. Myself and My Team work with clients around the globe. That is how today's world functions. When I am not working for my clients and teams, I dedicate resources and time to causes around the globe. My love of technology and learning new things will always lead me in new directions. Online learning continues to help me build my skill set along with on the job experience.

    Groups: salesforce.com

    Associated with: AGS Solutions LLC Agency, Affordable USA Outsourcing, AGS Solutions LLC

    $14.00 /hr
    7,678 hours
    5.00