Technical Writer | Industrial Engineer | Operations Manager
Experienced manager with a Master's Degree in Business Administration and a Bachelor's Degree in Industrial Engineering.
Expert in documenting process manuals, business processes, standard operating procedures and user guides.
* Procedure and Instruction Manual Documentation
* Use Case Documentation
* Editing, Formatting and Designing Guidebooks, User Manuals, and eBooks
* Operations and Team Management
* Chargeback and Dispute Management
* Business Support Management
* Kaizen, 5S, Process Improvements, Cost Savings
* Call Center Management
* Project Management
* Customer Service
* Office Administration
* Regression Testing
I excel at creating clear, detailed, and concise documentation including user manuals, training manuals, system manuals, use case documentations, guidebooks, and company policy manuals in various industries.
I work diligently to provide excellence in my professional endeavors and have gained reputation for my attention-to-detail skill, integrity, and results-driven work ethic.