Get Your Phone Support Project Started Today!

Post your phone support project on Upwork and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On Upwork, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

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Phone Support Job Cost Overview

Typical total cost of Upwork Phone Support projects based on completed and fixed-price jobs.

Upwork Phone Support Jobs Completed Quarterly

On average, 281 Phone Support projects are completed every quarter on Upwork.

281

Time to Complete Upwork Phone Support Jobs

Time needed to complete a Phone Support project on Upwork.

Average Phone Support Freelancer Feedback Score

Phone Support Upwork freelancers typically receive a client rating of 4.46.

4.46
Last updated: September 1, 2015
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  1. Divina M.

    Divina M.

    Customer Service/Phone support/ Marketing Online/ Data entry

    Philippines - Tests: 4 - Portfolio: 1

    I am an experienced Customer Service / Sales Representative who has worked almost three years in the call center industry (BPO) here in the Philippines for US' top satellite radio (SXM) as client, handling account inquiries like; billing, and up-selling radio hardware as well as subscriptions. Through it, I have already developed a sense of being able to work both under pressure as well as with minimal supervision. Flexibility in terms of familiarity with the different timezones in the US and noting how to adjust with our time here in the Philippines is a major factor. Not to mention the ability to quickly learn and absorb new processes to accomplish tasks assigned to me. This is evident with the number of projects I have already accomplished here in oDesk; be it virtual assistant, finishing some paper works, booking,shopping online and even reservations as well as setting appointments. Let me know if you would need a competitive staff like me to work on your team.

    $3.33 /hr
    1,641 hours
    4.99
  2. Abhilash M.

    Abhilash M.

    6+Years Experience- Windows/Oracle/HP/Cloud Certified Infra Architect

    New Zealand - Tests: 17 - Portfolio: 3

    6+ Years experience in : * BMC Tools Design/Installation/Configuration. * HP Tools : Certified Accredited Integration Specialist * Windows Administration * Oracle certified Solaris Administrator * ITIL V3 certified Process designer. * Web Programmer * PHP/MySQL expert.

    $27.78 /hr
    787 hours
    4.99
  3. Syeda Aasia Jan

    Syeda Aasia Jan

    Administrative Support & Phone Support

    Pakistan - Tests: 2 - Portfolio: 1

    I am here to share my skills and expertise with clients, who need 100% accurate results. My strong command on English verbal & non verbal skills, is my main tool to get jobs and complete it with excellent results.

    $5.00 /hr
    352 hours
    5.00
  4. marynel Dionisio

    marynel Dionisio Agency Contractor

    Live Chat and Phone Support Representative

    Philippines - Tests: 9

    I have several years of customer service experience (including online, over the phone and in person) and, for the last 7 years, have been using CRM, Citrix and Zendesk to offer customers refunds; apply and cancel subscriptions; apply, cancel and resend individual emails as part of an email series or newsletter; troubleshoot technical issues; resend passwords; collect feedback; and plan new tools and apps. I also have a wealth of experience using Microsoft Word, Microsoft Excel. I have a friendly, professional demeanor and am a confident multitasker, allowing me to take on several responsibilities at once. I'm a quick learner and enthusiastic. I look forward to working with you as a customer service representative as well as your go-to guy for any additional projects you need assistance with.

    Associated with: LM Outsourcing Company

    $3.33 /hr
    85 hours
    5.00
  5. Avinash Chandra

    Avinash Chandra Agency Contractor

    Ticket, Chat, Phone, Email Support Agent

    India - Tests: 16 - Portfolio: 3

    Greetings! I have a friendly, professional demeanor and am a confident multitasker, allowing me to take on several responsibilities at once. I'm a quick learner and enthusiastic. I look forward to working with you as a customer service rep as well as your go-to guy for any additional projects you need assistance with. I am experienced, competent and organized person with tested skills and capabilities in; > Customer Support ( Wordpress, eBay, Blog, PHP, Joomla, Marketing, eCommerce ) > Technical Support ( Windows XP, Windows 7, Windows 8.1, Mac OSX, Linux ) > Phone Support ( x-lite , skype , ring central , magic jack ) > Ticket Support ( Right Now, Helpshift, Zendesk , Kayako , HP Service Desk and many more ) > Live Chat Support ( Live Chat , Comm100, Zoho, Zopim, Livezilla, Velaro and many more ) > Email handling ( Gmail, Yahoo, Hotmail , Microsoft Exchange, Outlook, Office 365 ) > Admin Assistance ( Data Entry, Analysis, Processing, eBay & Megento, Web Research ) > Virtual Assistant ( Calender, Receptionist, Personal Assistant, Operator ) > Graphics Design : Logo Design, Header, Banner, Facebook Cover, Social Media, Business Cards, Design, Photoshop > Internet researching : Google, Bing, Wikipedia > Technical Writer : Computer related tips and tricks, Android, iOS and Windows Mobile support Being a graduate in Information Technology, I believe that my Skills, Experience, Knowledge as well as fluent English in verbal and written is vital for working for you. Additionally, I am highly organized, provides unsurpassed service, professionalism, invaluable support and knowledge. With an eye for details and intense passion for everything about online support, my enthusiasm for this industry is palpable. I marvel in accuracy reasonable turn around time, strong computer skills and I enjoy being an independent asset rather than a cost center. I have reliable internet connection with 5 Mbps upload and download and working HD Webcam, Skype, 40+hours a week at my disposal to work for you. I was also a Top Provider in oDesk now Upwork Top 25 Providers in Odesk : http://www.odesk.com/community/oconomy/best_freelance_designers

    Groups: Bluehost Developers and Designers, MailChimp Experts Group...

    Associated with: Computer Help Online

    $11.11 /hr
    6,862 hours
    4.96
  6. Tchoumi mouafo epse yzodjiwo F.

    Tchoumi mouafo epse yzodjiwo F.

    Live Chat and Phone Support Representative

    South Africa - Tests: 9

    Help Desk Handling Basic issues such as placing order, responding to client's enquiries, referring them to the upper management when needed. i do have 4 years of experiences as CSR. I did worked with some CRMs, Call count, Front'In... bilingual for i do speak, read and write both English and French. Mostly experienced with email handling, phone support (inbound-outbound). sale experienced

    $10.00 /hr
    1,017 hours
    3.46
  7. Didier eric N.

    Didier eric N. Agency Contractor

    Live Chat and Phone Support Representative

    Philippines - Tests: 10 - Portfolio: 4

    I am a native french speaker who got graduated in India, where I stayed for 6 years then moved to Philippines. I believe, I have the necessary skills and abilities for positions such as: Help Desk/Ticket Support Live Chat Support Email Support Inbound Phone Support Outbound Phone Support I have been, for 2 years, a french tutor in an English institute, and I worked as French Customer Support Representative in a firm in Philippines. I had a previous position on upwork as chat support for 2 months.

    Associated with: SERVICE PRO

    $11.11 /hr
    177 hours
    5.00
  8. LaNece Wardell

    LaNece Wardell

    Customer Service | Email, Chat, & Phone Support | Technical Writing

    United States - Tests: 7

    I have many skills which include writing and customer support. I am responsible, attentive to details, excellent at time management, a quick learner, and need little guidance. You can assure if I am contracted to complete a project for you it will be done in a timely manner and with professionalism.

    $11.11 /hr
    4,416 hours
    5.00
  9. Alan Schroeder

    Alan Schroeder

    Computer and Network Support Ticket, Chat, Phone, Social Agent

    United States - Tests: 9 - Portfolio: 1

    Since before graduating high school, I have been involved in the technology field. My core competency is in problem-solving, staff training, and technical support, but as the sole contractor in many places, I have expanded into roles in Linux and Windows server Administration, IIS Services, C++ scripting, and Administrative support and budgeting. My professional work experience began as a jack-of-all-trades at the local library, and soon expanded to systems and network administration roles at libraries in nearby towns. I have recently received my B.A. in Business Information Systems, adding to my A.A.S in Microcomputer Support Specialist and A+ Certification.

    Groups: Pro Customer Service

    $12.00 /hr
    105 hours
    5.00
  10. Tarcelita Manaytay

    Tarcelita Manaytay

    Administrative Assistant/Phone Support Expert/Data Entry Professional

    Philippines - Tests: 8 - Portfolio: 4

    After 18 years of a Secretarial job experience in a fertilizer manufacturing company, I am able to enhance my knowledge and capabilities in the field of Administrative Support, Data entry, Customer care, Phone support and Communication here at odesk. I learned many things which good employers are eager to provide me in order to do the task that they requires me to do to the best of my ability. And it is my goal to create and maintain a high standard performance and competency in my work.

    $5.00 /hr
    5,487 hours
    4.97