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Technical Support Job Cost Overview

Typical total cost of Upwork Technical Support projects based on completed and fixed-price jobs.

Upwork Technical Support Jobs Completed Quarterly

On average, 144 Technical Support projects are completed every quarter on Upwork.


Time to Complete Upwork Technical Support Jobs

Time needed to complete a Technical Support project on Upwork.

Average Technical Support Freelancer Feedback Score

Technical Support Upwork freelancers typically receive a client rating of 4.65.

Last updated: October 1, 2015
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Robert H.

Robert H. Agency Contractor

Team Lead/ Technical Expert Support(Phone/Chat/Email)

Philippines - Tests: 6

I have been working in a business process outsourcing industry for 13 years. This has been an invaluable experience in terms of learning different level of techniques to enhance my performance from an entry level customer care representative processing emails and chat to a 2nd level technical support providing extensive solutions and strengthening client relationship. As a leader, I am currently focused on developing and leading a team to exceed client expectations. I aim to do the same in Odesk given the opportunity to commit myself in the personal and professional development of a team as well as apply the day-to-day project experiences to individual talents.

Associated with: MAGNIFICO

$12.00 /hr
6,602 hours

Nick Leongson

Technical/Desktop Support


IT technical support officers are mainly responsible for the smooth running of computer systems and ensuring users get maximum benefits from them. Individual tasks vary depending on the size and structure of the organisation, but may include: *installing and configuring computer hardware operating systems and applications; *monitoring and maintaining computer systems and networks; *talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues; *troubleshooting system and network problems and diagnosing and solving hardware or software faults; *replacing parts as required; *providing support, including procedural documentation and relevant reports; *following diagrams and written instructions to repair a fault or set up a system; *supporting the roll-out of new applications; *setting up new users' accounts and profiles and dealing with password issues; responding within agreed time limits to call-outs; *working continuously on a task until completion (or referral to third parties, if appropriate); *prioritising and managing many open cases at one time; *rapidly establishing a good working relationship with customers and other professionals, e.g., software developers; *testing and evaluating new technology; conducting electrical safety checks on computer equipment.

$4.44 /hr
1,919 hours

Gregory Lamarche

Gregory Lamarche

Technical Support Guru

Canada - Tests: 5

Over the last 10 years I have been doing work in a call center environment. I have mainly worked in Technical Support, with a great aptitude for finding resolutions for issues that were deemed as unrepairable. I have done customer service, sales and billing. Since with all type of contact centers use some of CRM. I have a lot of experience in doing tedious types of data entry. I have a great attention for detail and verifying that everything is inputted correctly.

$14.44 /hr
168 hours

Jose Muñoz

Jose Muñoz

Technical support & Designer


Soy Josh Muñoz, diseñador gráfico y tecnico informatico, con mas de un año de experiencia como freelance. Mi objetivo principal es ser un profesional online, responsable y eficaz, proporcionando un trabajo de calidad a mis clientes con el fin de ayudarles a hacer crecer sus negocios. Algunos de los rasgos que me definen son: Tener buenas habilidades comunicativas, ser preciso, organizado, prestar atención a los detalles así como trabajar bajo presión. ¿Por qué debes contratarme? Tengo la capacidad de aprender rápido, facilidad para adaptarme a distintas situaciones, así como interés constante en superarme. Me comprometo a garantizar la satisfacción total/completa del cliente, un servicio eficaz de entrega, así como atención a los detalles y un trabajo de calidad. Mi horario de disponibilidad es de 40+ horas por semana. Habilidades • Creación de webs con wordpres, clickfunnels y leadpages. • Manejo del contenido web. • Soporte técnico al cliente vía tickets o directa. • Resolución de errores o problemas tecnicos. Herramientas/Programas • Facebook • Microsoft Office • Google Drive • Chrome • Gmail • Skype • Wordpress • Dropbox • Twitter • Instagram • Youtube • Optimizepress 2 • Firefox • InfusionSoft • WpEngine • Clasmarker • Lastpass

$13.33 /hr
125 hours

Faith Delos Santos

Faith Delos Santos Agency Contractor

telemarketer/advanced technical support/staffing

Philippines - Tests: 1

I am Faith G. Delos Santos, 27 years of age. I am a graduate of Bachelor of Science in Nursing at Central Philippine University. I am a quick learner, motivated and dedicated to get the job done right. I am highly attentive to details and effectively manage tasks simultaneously. I have a strong Communication skills, friendly, professional and very optimistic. WORKING EXPERIENCES Callmatrix Sales and Marketing Simon Ledesma street, Jaro, Iloilo City March-June (2010) Callbox Sales and Marketing Solutions M.H. Del Pilar Street, Molo, Iloilo City August 23,2011-January 4,2012 Telemarketer SPI Global Inc. 2nd and 3rd florr Bldg., Molo Supermart, Molo, Iloilo City Teleflora's Ramp for Valentine's Day January 23,2012- February 18, 2012 Customer Representative SPI Global Inc. 2nd and 3rd florr Bldg., Molo Supermart, Molo, Iloilo City Parlance Dept. February 20,2012-Present Customer Service Representative Advanced Technical Support

Associated with: VWP Manpower Agency

$5.56 /hr
82 hours

Von C.

Von C. Agency Contractor

Customer Service and Technical Support

Philippines - Tests: 11 - Portfolio: 4

A career with a progressive organization that will use my education, skills, talents, abilities, and experience in an executive capacity, and to work in a company that would be a very valuable experience to enhance my knowledge of the industry. Seeking for a position where my extensive experience will be further developed and utilized. - Highly competitive , self-starter who is organized, disciplined, loyal and goal oriented. - Excellent communication skills demonstrated by the ability to work with people of diverse backgrounds. - Well trained in dealing with customers and in giving the service that could exceed their expectations. - Resourceful and committed. Versatile and adaptable. - Friendly and enthusiastic. - Conduct and guide root cause analysis sessions, with full report on solutions. - Transferrable skills learned within this position are establishment of effective documented, analysis and reporting system. - Determining areas for process improvement and control and working to achieve realist planned results.

Groups: BigCommerce

Associated with: ESC Interactive

100% Job Success
$13.33 /hr
8,727 hours

Sachin G.

Sachin G.

C#.NET & ASP.NET web Developer, Technical Support, Mobile App support

India - Tests: 2 - Portfolio: 2

I am having 7+ years of experience in various Microsoft technologies like ASP.NET, C#.NET, VB.NET, SQL server.Thorough knowledge of Application development and maintenance life cycle process. Good experience in developing and testing of web application, Experience in Technical support for APS.NET application. Experience in Mobile App support. Good experience in Testing Android and iOS mobile app. Testing includes manual testing,Unit testing, Regression etc. Hands on experience in MVC5.0, Angular JS Good experience in building Web application using .NET framework 3.5/4.0. Good knowledge of Service oriented architecture (SOA), Web services, WCF, Good exposure to OOPS concepts. Good experience in Technical Support, (web based ,app support both android and iOS etc.) Good knowledge of database technologies like Oracle, SQL server 2008 PL/SQL and MySql, also worked on various database tools like TOAD, SQL Developer, worked on Stored procedures,functions,PL/SQL blocks.Have a good client facing attitude and a great ability to adapt to new situations, environments and projects. Excellent verbal and written communication skills

85% Job Success
$11.11 /hr
514 hours

Shelly M.

Shelly M.

Technical Support, Virtual Assistant, Certified Internet Researcher

United States - Tests: 3

I provide my clients with first-class attention, a varied set of skills and I provide exceptional service in the following areas: Technical Support / Help Desk - Zendesk Social Media, Website & Blog Management - Word Press Internet & Web Research Database and CRM / Contact Management - iContact, Zoho, Constant Contact Reference Librarian Skills & Resources Administrative Assistance Personal Assistance Digital Curator of Words, Images, Sound & Video I am available to work 7 days a week and have a very flexible time schedule to accommodate my clients' needs. I've been using computers and providing technical support and administrative support since the 1980s. In 2011 I was certified in the Library Information Technology program at Cuesta College in San Luis Obispo, CA, where I earned additional special certifications for Internet Research and Web Page Coding XHTML/CSS. My employment history includes large and small companies in addition to individuals, small businesses and start-ups.

100% Job Success
$27.78 /hr
4,209 hours