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Technical Support Job Cost Overview

Typical total cost of Upwork Technical Support projects based on completed and fixed-price jobs.

Upwork Technical Support Jobs Completed Quarterly

On average, 144 Technical Support projects are completed every quarter on Upwork.


Time to Complete Upwork Technical Support Jobs

Time needed to complete a Technical Support project on Upwork.

Average Technical Support Freelancer Feedback Score

Technical Support Upwork freelancers typically receive a client rating of 4.65.

Last updated: October 1, 2015
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Nick Leongson

Technical/Desktop Support


IT technical support officers are mainly responsible for the smooth running of computer systems and ensuring users get maximum benefits from them. Individual tasks vary depending on the size and structure of the organisation, but may include: *installing and configuring computer hardware operating systems and applications; *monitoring and maintaining computer systems and networks; *talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues; *troubleshooting system and network problems and diagnosing and solving hardware or software faults; *replacing parts as required; *providing support, including procedural documentation and relevant reports; *following diagrams and written instructions to repair a fault or set up a system; *supporting the roll-out of new applications; *setting up new users' accounts and profiles and dealing with password issues; responding within agreed time limits to call-outs; *working continuously on a task until completion (or referral to third parties, if appropriate); *prioritising and managing many open cases at one time; *rapidly establishing a good working relationship with customers and other professionals, e.g., software developers; *testing and evaluating new technology; conducting electrical safety checks on computer equipment.

$4.44 /hr
1,919 hours

Norman Villaresto

Norman Villaresto

Technical Support/IT ServiceHeldesk

Philippines - Tests: 2

I've been in BPO industry, specifically in technical account and currently looking for jobs which is related with my current field. I have an extensive knowledge in PC hardware and software, networking basics, as well as configuring Windows server, mail server (MS Exchange), and Active Directory. I'm flexible, hardworking and fast learner. I can also work in a fast paced industry and can work with minimum supervision. My work is my passion and I always give out the best in me on my work.

$4.44 /hr
234 hours

Gregory Lamarche

Gregory Lamarche

Technical Support Guru

Canada - Tests: 5

Over the last 10 years I have been doing work in a call center environment. I have mainly worked in Technical Support, with a great aptitude for finding resolutions for issues that were deemed as unrepairable. I have done customer service, sales and billing. Since with all type of contact centers use some of CRM. I have a lot of experience in doing tedious types of data entry. I have a great attention for detail and verifying that everything is inputted correctly.

$14.44 /hr
168 hours

Jose Muñoz

Jose Muñoz

Technical support & Designer


Soy Josh Muñoz, diseñador gráfico y tecnico informatico, con mas de un año de experiencia como freelance. Mi objetivo principal es ser un profesional online, responsable y eficaz, proporcionando un trabajo de calidad a mis clientes con el fin de ayudarles a hacer crecer sus negocios. Algunos de los rasgos que me definen son: Tener buenas habilidades comunicativas, ser preciso, organizado, prestar atención a los detalles así como trabajar bajo presión. ¿Por qué debes contratarme? Tengo la capacidad de aprender rápido, facilidad para adaptarme a distintas situaciones, así como interés constante en superarme. Me comprometo a garantizar la satisfacción total/completa del cliente, un servicio eficaz de entrega, así como atención a los detalles y un trabajo de calidad. Mi horario de disponibilidad es de 40+ horas por semana. Habilidades • Creación de webs con wordpres, clickfunnels y leadpages. • Manejo del contenido web. • Soporte técnico al cliente vía tickets o directa. • Resolución de errores o problemas tecnicos. Herramientas/Programas • Facebook • Microsoft Office • Google Drive • Chrome • Gmail • Skype • Wordpress • Dropbox • Twitter • Instagram • Youtube • Optimizepress 2 • Firefox • InfusionSoft • WpEngine • Clasmarker • Lastpass

$13.33 /hr
125 hours

Sheldon Harris

Sheldon Harris

Customer Service/Technical Support

Jamaica - Tests: 4

My name is Sheldon Harris, I am 30 years of age. I have vast experience in the field of Customer Service at the highest level, where I have attained merits and posses good communication skills both orally and verbally .I was previously employed to an International company for over 4 years, where I was a customer service representative until being promoted to a Team Supervisor in the same field. I am willing to work with any company or anyone, where my extensive customer experience will be further developed and utilized.Based on my knowledge and skills acquired over the years, I am confident that if given the opportunity, not only will I benefit greatly from your organization but will also make significant contributions being a self-motivated, conscientious and adaptable individual.

$6.67 /hr
2,170 hours

Faith Delos Santos

Faith Delos Santos Agency Contractor

telemarketer/advanced technical support/staffing

Philippines - Tests: 1

I am Faith G. Delos Santos, 27 years of age. I am a graduate of Bachelor of Science in Nursing at Central Philippine University. I am a quick learner, motivated and dedicated to get the job done right. I am highly attentive to details and effectively manage tasks simultaneously. I have a strong Communication skills, friendly, professional and very optimistic. WORKING EXPERIENCES Callmatrix Sales and Marketing Simon Ledesma street, Jaro, Iloilo City March-June (2010) Callbox Sales and Marketing Solutions M.H. Del Pilar Street, Molo, Iloilo City August 23,2011-January 4,2012 Telemarketer SPI Global Inc. 2nd and 3rd florr Bldg., Molo Supermart, Molo, Iloilo City Teleflora's Ramp for Valentine's Day January 23,2012- February 18, 2012 Customer Representative SPI Global Inc. 2nd and 3rd florr Bldg., Molo Supermart, Molo, Iloilo City Parlance Dept. February 20,2012-Present Customer Service Representative Advanced Technical Support

Associated with: VWP Manpower Agency

$5.56 /hr
82 hours

Von C.

Von C. Agency Contractor

Customer Service and Technical Support

Philippines - Tests: 11 - Portfolio: 4

A career with a progressive organization that will use my education, skills, talents, abilities, and experience in an executive capacity, and to work in a company that would be a very valuable experience to enhance my knowledge of the industry. Seeking for a position where my extensive experience will be further developed and utilized. - Highly competitive , self-starter who is organized, disciplined, loyal and goal oriented. - Excellent communication skills demonstrated by the ability to work with people of diverse backgrounds. - Well trained in dealing with customers and in giving the service that could exceed their expectations. - Resourceful and committed. Versatile and adaptable. - Friendly and enthusiastic. - Conduct and guide root cause analysis sessions, with full report on solutions. - Transferrable skills learned within this position are establishment of effective documented, analysis and reporting system. - Determining areas for process improvement and control and working to achieve realist planned results.

Groups: BigCommerce

Associated with: ESC Interactive

100% Job Success
$13.33 /hr
8,719 hours

Asim S.

Asim S. Agency Contractor

Email Marketing Expert & Technical Support

Pakistan - Tests: 12 - Portfolio: 8

I have completed my PhD Degree in computer Science& from QAU. As you will note from my profile, I have experience with a wide range of programming languages, research, web research, software testing and much more through academic projects and employment. I also have 3 years Email Marketing experience. I am offering my services. I believe my education, skills and experiences fit your requirements, and i am confident my skills would be an asset for you.

Groups: StrongMail

Associated with: Rising Stars

100% Job Success
$7.78 /hr
2,938 hours