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Technical Support Job Cost Overview

Typical total cost of Upwork Technical Support projects based on completed and fixed-price jobs.

Upwork Technical Support Jobs Completed Quarterly

On average, 116 Technical Support projects are completed every quarter on Upwork.

116

Time to Complete Upwork Technical Support Jobs

Time needed to complete a Technical Support project on Upwork.

Average Technical Support Freelancer Feedback Score

Technical Support Upwork freelancers typically receive a client rating of 4.62.

4.62
Last updated: August 1, 2015
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  1. Kim O.

    Kim O. Agency Contractor

    Technical Support Specialist for Networking devices/ Data Entry / VA

    Philippines - Tests: 7

    To apply my knowledge and skills in Data entry, Customer Support, Virtual Tech Support, Virtual PA or Transcription.I have been working in a Contact Center Operation as a level 2 technician for Small Office/Home Office networking devices for Cisco. Prior to that, I was a Customer Service Representative of the same company for 2 years. We are serving clients from North America and Canada. I have knowledge and experience troubleshooting networking devices especially routers, adapters, camera, print servers, VPN connection, network attached storage devices and basic windows application over the phone with customers.I would be interested for an interview over the phone at any time of your convenience.

    Associated with: ProfitCaffeine

    $3.33 /hr
    721 hours
    5.00
  2. Michael Luigi Vergara

    Michael Luigi Vergara

    Technical Support

    Philippines - Tests: 2

    I am a technical and customer support representative. I am a customer advocate and I excel in providing great customer experience. I go far and beyond customer satisfaction, catering to both company and customer. I educate customers so that they know what to expect from the company. I am a well trained technical support. I was a technical support for more than 8 years with different accounts like Dell Consumer Hardware Warranty Support, Sony computers and Siemens IT Helpdesk. I have been working for more than 2 years with RealPage where in I provide support for a Property Management Application. I am knowledgeable with MS Office applications and I am willing to be trained for other applications that is needed to complete my task.

    $4.00 /hr
    20 hours
    5.00
  3. Harjeet Hundal

    Harjeet Hundal

    Customer Support, Technical Support

    India - Tests: 4

    I am focused and hard working. Have worked with Multinational companies for Phone support (Customer Service & Technical Support), Email Support and Chat Support. Trained on American and Britt Accent. Excellent written and spoken English. Apart from English, I'm also good with other Indian Languages - Hindi, Punjabi & Kannada. Currently providing support to US based ISP for Customer service and Tech support.

    $8.00 /hr
    10 hours
    4.36
  4. Jean Herbolario

    Jean Herbolario Agency Contractor

    Technical Support Representative / Administrative Support

    Philippines - Tests: 2

    Skills and Abilities * Communication: writes clearly and concisely, speaks effectively, listens attentively, openly expresses ideas, provides feedback, gathers appropriate information, confidently speaks in public. * Interpersonal Skills: works well with others, supportive, motivates others, cooperates, represents others, understands feelings, self-confident, accepts responsibility. * Management Skills: leads groups, teaches/trains/instructs, counsels/coaches, manages conflict, delegates responsibility, makes decisions, directs others, implements decisions, enforces policies, takes charge. * Computer Skills: o Knowledgeable and able to use computers and related technology efficiently, with a range of skills covering levels from elementary use to programming. * Functional knowledge of word processing (Microsoft Office programs (Word, Excel, PowerPoint, Acess)) * How to use e-mail * How to use the Internet * Installing software * Navigating a computer's filesystem * Software Development Skills o Web Designing o Flash o Photoshop Taking requests for canceling service, processing credit card payments, assisting with credit concerns and resolving other customer service matters. Accurately performs connects, disconnects and adjustments. Has a general understanding of payment arrangements. Customer Focus Respecting our internal and external customers, listening to their requests and understanding their needs. We strive to exceed their expectations. Respect Consistently treat every individual with dignity and respect. Foster open and honest communications, listen, and understand other perspectives. Integrity Guided by what is ethical and right and fulfill our commitments as responsible public stewards. Personal Responsibility Personally accountable to customers and clients for the highest standards of behavior, including honesty and fairness in all aspects of our work.

    Associated with: JobHub

    $5.56 /hr
    229 hours
    4.40
  5. Daniel M.

    Daniel M.

    Expert technical support

    Kenya - Tests: 6 - Portfolio: 1

    A talented professional with over 5 years of experience in service oriented positions. Excellent communication and organizational skills. Solution oriented with an emphasis in developing and simplifying procedures. I have experience working alongside Executives, Business Managers, Engineers and fashion designers which has allowed me the opportunity to manage increasing workloads with tight deadlines. I take time to carefully review each project before bidding, and I only accept projects that are a good match for my skills to ensure that you receive outstanding professional service. An experienced professional who is ready and able to assist with your projects so that you can focus on generating revenue. Please reach out to me, to discuss how we can work together to free up your time and help you achieve your goals. HIGHLIGHTED SKILLS - Project Management - Brand Creation & Management - Problem Solving - Business Development - Internet Marketing - Team Building & Management - Marketing Campaigns - Administrative Support - Creation of Excel Spreadsheets, PowerPoint, Microsoft Word - Listing management on BigCommerce, eBay and Amazon SERVICES OFFERED - Virtual Assistant - Customer Service - Executive Support - Project and Virtual Team Management - Brand Creation & Management - oDesk Recruiter / Hiring Manager - Mobile app development through the BiznessApps platform

    $11.11 /hr
    8,026 hours
    4.77
  6. Karine Farah

    Karine Farah

    Technical support-French speaker

    Egypt - Tests: 7

    Seeking a challenging position in a growing organization whereby I can develop my experience &communication skills to build a professional career path. Current Job Description:-Provide collaborative direction to the team in achieving goals at a team and consultant level.-Provide real time floor support for consultants who are on calls.-Effective queue management by driving AHT and quicker resolution on calls.-Analyzing both KPIs and efficiency metrics to identify patterns and aberrations and coach accordingly.-Constant coaching and feedback to consultants based on the type of question asked, calls handled and overall trend on metrics. -Training and up skilling consultants on new or existing process to enhance resolution and customer experience. Personal skills:Quick learner, Self Motivated and Hard worker.Work under pressure in both individual &team work.Inspire others to set &achieve personal and team goals.

    $5.00 /hr
    23 hours
    5.00
  7. Maria Christina Bondal

    Maria Christina Bondal

    Technical Support Representative

    Philippines - Tests: 2

    I previously worked for Convergys Philippines with a position for Technical Support Representative, handled AT&T services like AT&T dsl for 9 states and Uverse. I can troubleshoot cable tv, internet and home phone. I am also a berlitz passer. i can handle irate customers and multi-task at the same time. I took communication skills training, product training and call handling. I also have knowledge configuring wifi connections with laptops, tablets, cellphones. Can troubleshoot mail clients like thunderbird, outlook, windows live, can also support basic online email like yahoo and gmail have knowledge in windows operating system like win xp,vista,win 7 and mac 1.My objective is to provide superb performance for the company's needs. 2.To be able to make customers very satisfied on the company's services 3.To make sure that every issue is resolved. Sieble and WFE are examples of the tools that i use to troubleshoot. Those tools are specially designed to host and support ATT services and products. It is a perfect example of ticketing system where you can update, amend, edit and track cases from customer that call in regarding a specific issue with the company's services. I can also handle basic billing inquiries, make a sale if necessary or if the client demands it, can adjust to any kind of changes. I am willing to be trained. I can handle shifting schedules and there wont be any issues with time management. I prefer working on line because in that way i can concentrate more in what i have to do. i don't have to travel 2-3 hours just to get to work and in this way i can save more of money.

    $7.50 /hr
    1,238 hours
    5.00
  8. Muhammad Sarmad Riaz

    Muhammad Sarmad Riaz

    Technical support engineer

    Pakistan - Tests: 2 - Portfolio: 1

    I am a civil engineer and have an MBA degree in Marketing. Having worked in a multinational organization I have developed very sound technical and analytical skills. I am honest, hard working and capable of delivering under testing circumstances and conditions. My career ambitions are versatile and I m looking forward to work with organizations that can help my development and can profit from my skills.

    $10.00 /hr
    3,298 hours
    4.00
  9. Glenn C.

    Glenn C. Agency Contractor

    Webhost Technical Support

    Philippines - Tests: 7 - Portfolio: 2

    I was working before in a web hosting company which is 1and1 and Fasthost for 3 years and 5 months. I know about hosting and creating a web site. I do have basic knowledge about php, asp, cms application, database and proficient in troubleshooting email client. Also I was working before in a Internet Service Provider which is Comcast for 7 months. We troubleshoot customer's phone and internet connection via chat.

    Associated with: Contact Center Support Outsourcing ™ Agency Agency

    $4.00 /hr
    1,621 hours
    4.70
  10. Hannah jane D.

    Hannah jane D. Agency Contractor

    Technical Support/Customer Service

    Philippines - Tests: 14

    Also worked as a Junior Support staff for a Internet Marketing company. Over 8 years as part of the BPO Industry and was exposed to different type of support. I've been with Chat, Email and Phone technical support. I was also part of the second level technicians assigned to cater escalated cases and customer advocate emails.

    Associated with: control_justify, PEPPER & MINT WORKFORCE, Outsourcing Pros

    $4.00 /hr
    77 hours
    4.24