Heinz rael A.
Experienced Sales, Customer Service & Technical Support
Last active: 11 hours ago
Worked in a BPO industry for more than 3 years now. My first job was a Technical Support Representative at Sykes Asia Inc., who works for one of the largest Companies in the US, AT&T. Answering phone calls for a year and 5 months, Transferred to one of the world's leading BPO company which is Convergys. I continued my Technical expertise as a Chat & Email support tech agent who represents Comcast. I had a part time job as an online ESL teacher at Lang Rich for 2 months while working at Convergys. After a year, I had my first experience in Sales. I was hired in a publishing company which is called Author Solution, Inc. as a Publishing/Sales Consultant.
My knowledge and skills are as follows:
responsible for maintaining a professional and satisfied relationship with clients and customers by providing product and service troubleshooting while educating about the features and benefits of their purchase/subscription.
Provide client support and technical issue resolution via E-Mail, phone and other electronic medium.
Configuration of client's equipment to connect to the Internet via modem/DSL Router.
Configure software to connect to Internet application servers.
Provide training to clients in the use of system and applications as related to Internet.
Specialize in ESL, or teaching English as a second language, teach English to students who speak foreign languages.
Teach students how to speak, read and write in English and how to comprehend spoken English.
As a Sales Representatives: Contact potential clients, and work to sell them products and services offered by the company. Also handle customer issues as well.
You can also reach me through skype for more details: heinz.abad