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Technical Support Job Cost Overview

Typical total cost of Upwork Technical Support projects based on completed and fixed-price jobs.

Upwork Technical Support Jobs Completed Quarterly

On average, 108 Technical Support projects are completed every quarter on Upwork.

108

Time to Complete Upwork Technical Support Jobs

Time needed to complete a Technical Support project on Upwork.

Average Technical Support Freelancer Feedback Score

Technical Support Upwork freelancers typically receive a client rating of 4.62.

4.62
Last updated: September 1, 2015
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  1. Dalyn N.

    Dalyn N.

    Tech support/CSR/Telemarketer

    Philippines - Tests: 2 - Portfolio: 6

    Panasiatic Solutions as Customer Service Representative for StraightTalk wireless from March 8, 2011 - November 28, 2011 Teletech as Technical Support for CenturyLink January 12, 2012 - February 2, 2013 Teleperformance as Customer Service Represenatative for Expedia.com from March 12, 2013 - present With all these 3 companies that I have worked with I could truly say that I am a well-rounded agent and that I'm flexible enough for new opportunities. May it be with time or job description. Working in a call center industry has been my hobby since then.

    $5.56 /hr
    1,590 hours
    4.55
  2. Alissa Gabrielle Abello

    Alissa Gabrielle Abello

    Customer Service Representative

    Philippines - Tests: 3

    I am Alissa Gabrielle I. Abello and I have been working as a Customer Service Representative for 3 years in a BPO company. I handled accounts like Australian Telecommunication Company, US Online Shopping website, UK telecom website and US Cable company. I also worked as a technical Support representative for cable, phone and home phone. I am fast learner and easy to work with. I can work on my own with less supervision.

    $5.00 /hr
    173 hours
    4.06
  3. Paul Raymund Alturas

    Paul Raymund Alturas

    Product Specialist

    Philippines - Tests: 4

    I am a product specialist for a top solutions provider company based in the US. I specialize in Software support ranging from Firmware, Driver, optional cards, to different platforms such as Windows, Macintosh, Linux, Unix, AS400, IBM Mainframes and the likes. Part of my job as well is to make sure that technical knowledge is provided accordingly to our tech support centers across the globe. This includes but not limited to travelling onsite to conduct trainings and real time support. When I'm not at work, I do freelance film-making together with my brothers. I use documentary type of videography as it gives me more freedom when I shoot and it lets me provide a more dramatic feel to a scene. I also do customized t-shirt printing as a sideline business.

    $10.00 /hr
    94 hours
    4.00
  4. Madelyn Son

    Madelyn Son

    Asst Mgr Service Desk/Software Tester/SCRUM

    Philippines - Tests: 20 - Portfolio: 3

    A responsible, keen, result driven and highly skilled professional which has 9 years of working experience. Being in various IT and BPO industries I gained some expertise that I can share and be able to provide quality of work to all my clients. Below are some of my skill sets: - Service Delivery Management ( ITIL) - Project Management - Customer Support Expert - Senior Product Support Specialist ( Networking Devices ) - NOC engineer - Cisco Networking Devices - QA / Software Tester Also, I had some administrative experiences such as the following: - Virtual Assistant - Admin Support - Recruitment - Data Entry - Booking of applicants - Email management - Research Software and Applications used: - LINUX and WINDOWS Operating System - JIRA and JIRA AGILE ticketing tool - CONFLUENCE application - HPSM Service Delivery ticketing tool - AUTOTASK CRM - MS OFFICE 2010 (Excel, Word, Powerpoint. Outlook) - GOOGLE DOCS, Google Hangout - VOIP application (ASTERISK, XLITE and RING CENTRAL) - WORDPRESS - TEAM VIEWER, GOTOASSIST - TELNET - REDMINE, PROCESS RUNNER

    $6.00 /hr
    1,286 hours
    4.63
  5. ariel lapinid

    ariel lapinid

    Customer Service / Order Management / Data Entry / Researcher

    Philippines - Tests: 12

    With three years of experience working in the corporate world, I have learned to acquire good interpersonal skills which are needed in my customer-oriented job experiences. I am well-trained in providing managed support services to multinational companies across the North American Geography reducing cost but providing high levels of performance and customer-oriented services and am looking forward to assisting and performing administrative services for individuals or companies. I also have experience in Microsoft Office applications and currently being employed as a Process Manager of a software auditing firm.

    $11.11 /hr
    3,084 hours
    5.00
  6. ujwal maharjan

    ujwal maharjan

    Web developer (CMS), Researcher & VA

    Nepal - Tests: 11 - Portfolio: 5

    Undoubtedly a promising Web Developer, Researcher & VA. Possess a degree in Information Technology and years of experience in the IT industry. Each contract is an opportunity in itself which gives me a chance to share my talents and skills. A Full time freelancer who works to a state of perfection to achieve my employer's trust and satisfaction. Dedication to work with accuracy is an asset in me which can be beneficial to any employer.

    $7.78 /hr
    157 hours
    4.93
  7. Milner M.

    Milner M.

    Virtual/Traffic Assistant, SEO, SMM,Email Support, Research Specialist

    Philippines - Tests: 11 - Portfolio: 3

    I seek a position that can drive me to learn and develop in the field of my expertise and able to impart my skills and knowledge to become a part of the company’s growth and development. Apart from being flexible and a fast learner, I am also a good analyst and a fast thinker. I am highly experienced in Internet Marketing (YouTube, Facebook, Twitter, etc..), Email Support, Lead Generation, Data Entry, Web Research, and Big Commerce. I also have experienced taking voice calls and chats as a Technical Support representative. I have honed my skills in this department and keeps honing it by learning more about the said industry and what it requires.

    $5.56 /hr
    3,129 hours
    4.99
  8. May D.

    May D.

    VA,InfusionSoft CRM,Data Entry,Web Research,Email Handling,CustomerHub

    Philippines - Tests: 4

    Expertise: Virtual Assistant/Techie Virtual Assistant/Extensive Admin Skills/Data Entry/Email Support/Technical expertise (desktop and laptop)/Customer Service/Project Management/Help Desk Support Manager Thank you for viewing my profile! I am a seasoned and thorough professional with over 7 years of administrative experience/customer service/email support/technical specialist. My vision is to be a resource on whom the employer can depend on. I religiously believe in delivering quality service with following deadlines I am equipped with a dedicated home office, with a primary and a secondary laptop, desktop computer, power back up to 6 hours, high speed DSL and fiber optic Connections, printer and scanner. I have the self-discipline and time management skills necessary to have served as a customer service,email support,administrative,and technical specialist employee for the past several years. I can bring value to your business and help solve your administrative assistant issues. I have extensive experience in help desk support, social media, marketing, and technical support .

    $5.00 /hr
    428 hours
    4.51
  9. Ryan L.

    Ryan L.

    Excellent Telemarketer/Sales/Appointment Setter/Leadership/Strategy

    Philippines - Tests: 9 - Portfolio: 10

    I have been ranked with a steady record of excellence in BPO companies and Odesk projects for performance and consistency. My key trait is learning how to enjoy what I do as best as I can with whatever I put my hands on. Over the past 14 years, I have refined my sales skills with part time jobs such as Trading and Real Estate Business. Using my Technical background since I was 16 years of age, I managed to be an expert with both software and hardware concerns for devices like desktops, laptops, tablets and wireless phones. I used this to my advantage when I worked with some BPO companies. With my experiences in various BPO companies, I have effectively distinguished both professional and casual form of communication depending on the specific need.

    $13.33 /hr
    3,532 hours
    4.69
  10. Princess Eilaine De Dios

    Princess Eilaine De Dios

    Top Performer Customer Service/ Freshdesk/Data Entry/VA

    Philippines - Tests: 7 - Portfolio: 7

    I have worked as a customer service and technical support representative (consists of online and over the phone), for the last 6 years and counting. I have used Freshdesk in assisting customers concerns. For most accounts, I assisted in checking bills, process payments, extension of service, status of service and other general inquiry. In a bank company I assisted in account balance inquiry, validate transaction, process transfers. I have also done setting up schedules for field technicians, some appointment setting task, and walk-through process for downloading books, update payment, update version and resolving issues. I have used different types of software tools such as CRM, Magento, Ebay, Nextiva. I am more confident in using Microsoft Excel, Microsoft Word and Google Drive for daily, weekly and monthly reports. I have great intrapersonal skills and am confident professional. I am a quick learner and can work with less supervision. I am looking forward to working with you as your Customer Service Representative and I am ready for any additional projects you may need me for.

    $9.00 /hr
    2,215 hours
    4.29