Experience Call Center Representative
Last active: 14 hours ago
To succeed in an environment of growth and excellence and earn a job which provides me job Satisfaction and self development and help me achieve personal as well as organization goals.
Rizal Technological University
Bachelor of Science in Business Administration Undergraduate
Major in Marketing
Concentrix Daksh Services Corporation April 2014 - Present
• Sprint Customer Care (Segment 1)
• Handled all customer concern about their account, regarding billing, services, rate plans, discounts, network issues, account changes, billing adjustments, and all general inquiries about sprint products and services.
Convergys Philippines Corp September 2013-March 2014
• Comcast Technical Support Specialist
• Handled troubleshooting assistance for internet modem, router and cable boxes for west division of United States of America
• Customer Assistance for basic troubleshooting on computers and email client programs
• Handled account changes
• Assistance for Billing Related Inquiries
Teleperformance Philippines February 2010-September 2013
• Licensed Telesales Representative for Life, Non-life, Accident and Hospitalization Insurance
• Responsible in proposal process on targeted client of Yuchengco Group of Companies in Philippines
• Handles Insurance Enrollment and premium related discussions
SKILLS & INTERESTS
Verbal and written communication, client & partner relationship management, business development, high touch customer service, attention to detail & organized, self-sufficient & proactive, client & partner hospitality, presentation experience and ability to successfully train.