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Technical Support Job Cost Overview

Typical total cost of Upwork Technical Support projects based on completed and fixed-price jobs.

Upwork Technical Support Jobs Completed Quarterly

On average, 144 Technical Support projects are completed every quarter on Upwork.


Time to Complete Upwork Technical Support Jobs

Time needed to complete a Technical Support project on Upwork.

Average Technical Support Freelancer Feedback Score

Technical Support Upwork freelancers typically receive a client rating of 4.65.

Last updated: October 1, 2015
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Nick Leongson

Technical/Desktop Support


IT technical support officers are mainly responsible for the smooth running of computer systems and ensuring users get maximum benefits from them. Individual tasks vary depending on the size and structure of the organisation, but may include: *installing and configuring computer hardware operating systems and applications; *monitoring and maintaining computer systems and networks; *talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues; *troubleshooting system and network problems and diagnosing and solving hardware or software faults; *replacing parts as required; *providing support, including procedural documentation and relevant reports; *following diagrams and written instructions to repair a fault or set up a system; *supporting the roll-out of new applications; *setting up new users' accounts and profiles and dealing with password issues; responding within agreed time limits to call-outs; *working continuously on a task until completion (or referral to third parties, if appropriate); *prioritising and managing many open cases at one time; *rapidly establishing a good working relationship with customers and other professionals, e.g., software developers; *testing and evaluating new technology; conducting electrical safety checks on computer equipment.

$4.44 /hr
1,919 hours

Von C.

Von C. Agency Contractor

Customer Service and Technical Support

Philippines - Tests: 11 - Portfolio: 4

A career with a progressive organization that will use my education, skills, talents, abilities, and experience in an executive capacity, and to work in a company that would be a very valuable experience to enhance my knowledge of the industry. Seeking for a position where my extensive experience will be further developed and utilized. - Highly competitive , self-starter who is organized, disciplined, loyal and goal oriented. - Excellent communication skills demonstrated by the ability to work with people of diverse backgrounds. - Well trained in dealing with customers and in giving the service that could exceed their expectations. - Resourceful and committed. Versatile and adaptable. - Friendly and enthusiastic. - Conduct and guide root cause analysis sessions, with full report on solutions. - Transferrable skills learned within this position are establishment of effective documented, analysis and reporting system. - Determining areas for process improvement and control and working to achieve realist planned results.

Groups: BigCommerce

Associated with: ESC Interactive

100% Job Success
$13.33 /hr
8,695 hours

Richard Nyakundi

Richard Nyakundi

Zendesk Expert, Technical Support and Customer Support Manager

Kenya - Tests: 7 - Portfolio: 1

Experienced Zendesk Consultant and Customer Support Team Lead with 1700+ oDesk hours. I am very familiar in all aspects of Zendesk, the use of business rules to achieve the desired workflow, implement automations to increase productivity for agents, customize Zendesk using its built in functions and integrations. I am abreast with the latest Zendesk features, api, and integrations which allows me to be able to always find ways of implementing desired functionality by being able to fully understand all aspects of Zendesk of what it can and it can't do.. Key words: zendesk consultant, customer support team lead, reporting, excel, HTML, CSS, JavaScript.

90% Job Success
$16.67 /hr
1,927 hours

Elton cris R.

Elton cris R.

Kickass Technical Support, Web Developer - CSS/HTML/Javascript/jQuery

Philippines - Tests: 9 - Portfolio: 16

Objective: To work professionally and contribute my long years of knowledge and experience in creative skills of website development and graphic design. Knowledge and expertise: HTML/CSS/Javascript/jQuery/PHP/ MySQL Mobile Responsive Website Mobile Responsive Forms Form Integration with MailChimp, Aweber, GetResponse and any CRMs HTML Forms - Custom CSS Forms Webhook Web Development, Web Design, Web Customization Website Troubleshooting Fix Code Conflicts JS/CSS/jQuery/HTML CMS: Wordpress, Joomla, Drupal, Magento Forum: PhpBB, vBulletin, MyBB, SMF Photoshop Technical Support - Live Chat/Zen Desk/Remote Access Support

Groups: Bluehost Developers and Designers

100% Job Success
$16.00 /hr
8,169 hours

Michael David Lim

Michael David Lim

Technical Support/Customer Service/Sales Representative/Data entry

Philippines - Tests: 2

I graduated B.S. Mechanical Engineering from one of the most respected engineering school in the Philippines, Mapua Institute of Technology, last 2006 and I have been working in the call center industry since. 2006-2008: Dell Technical Support Representative level 3 (TSR) 2008-2010: Wachovia Phone Banking (CSR) 2010-February 2013: Enrollment Advisor for (Sales) I work hard and never had attendance issues in all companies. Computer literate, knowledgeable in office applications like Microsoft Excel, Word and Powerpoint. I love sports, cooking, eating and travel.

100% Job Success
$7.78 /hr
2,601 hours

Bryan Dominguez

Bryan Dominguez Agency Contractor

Data Analyst/Data Entry/Web Research/Technical Support Representative

Philippines - Tests: 4

Ive been working in the BPO industry for more than 5 years already as a Customer/Technical Support Representative.Having the issues of the customer resolve and providing them customer satisfaction has always been a goal in my job that I never failed to achieve ever since.I have a knowledge in data research, data entry and other administrative task. My current role is DATA/Reports Analyst. I am taking care of company or accounts data, making overall performance reviews account, team and agent levels. I am a versatile person and exceeding my employers expectation is my mantra. i worked with confidentiality and integrity.Proficient in EXCEL, MS Word, MS PowerPoint, Outlook and simple PC setup. Lastly,I have a fast and reliable internet connection and can adjust to rotating schedules.

Associated with: Bestgreat Service Outsourcing

$4.44 /hr
3,776 hours

Burton D.

Burton D.

Technical Support Agent - Technical Writer

United States - Tests: 10

I would like to find an outlet that combines my creative ability with my desire to help others. Writing allows me to do just that. I approach each assignment with passion and a will to perfection. I don't aim to please clients, I aim to please audiences, thereby pleasing everyone in the chain. I am also actively seeking an opportunity to utilize my IT experience. I am a dedicated customer support technician and I will dig tenaciously in order to get to the bottom of a technical problem. I view each service call as a puzzle and after a day of solving them, I feel a deep sense of accomplishment and pride.

Groups: Article Samurai

100% Job Success
$17.78 /hr
3,398 hours

Daniel M.

Daniel M.

Expert technical support

Kenya - Tests: 6 - Portfolio: 1

A talented professional with over 5 years of experience in service oriented positions. Excellent communication and organizational skills. Solution oriented with an emphasis in developing and simplifying procedures. I have experience working alongside Executives, Business Managers, Engineers and fashion designers which has allowed me the opportunity to manage increasing workloads with tight deadlines. I take time to carefully review each project before bidding, and I only accept projects that are a good match for my skills to ensure that you receive outstanding professional service. An experienced professional who is ready and able to assist with your projects so that you can focus on generating revenue. Please reach out to me, to discuss how we can work together to free up your time and help you achieve your goals. HIGHLIGHTED SKILLS - Project Management - Brand Creation & Management - Problem Solving - Business Development - Internet Marketing - Team Building & Management - Marketing Campaigns - Administrative Support - Creation of Excel Spreadsheets, PowerPoint, Microsoft Word - Listing management on BigCommerce, eBay and Amazon SERVICES OFFERED - Virtual Assistant - Customer Service - Executive Support - Project and Virtual Team Management - Brand Creation & Management - oDesk Recruiter / Hiring Manager - Mobile app development through the BiznessApps platform

100% Job Success
$11.11 /hr
8,444 hours

Robbard F.

Robbard F.

Technical & Customer Support Specialist

Philippines - Tests: 6

With my considerable work experience in BPO companies as well as freelancing work on Odesk and elsewhere, my skills and interests are in customer support and technical support/helpdesk. As indicated in my work history, I had worked for companies like Bellsouth (before they were acquired by AT&T), Comcast, MCI, Dell and others. I have been freelancing since 2010 and had the great opportunity to work for a variety of clients whose businesses range from software products, technical support/helpdesk and customer support among others. I am proficient & knowledgeable on Windows system, Microsoft Office programs, Ubuntu Debian Linux, Quickbooks, Zendesk & Kayako Helpdesk, Vicidial call center software system, Magento, Android & IOS among others. On the side, I am also a freelance computer technician performing a variety of services for clients such as reformatting/reinstalling OS (windows/linux), software installation and configuration, hardware troubleshooting, diagnosis &upgrade, internet connectivity troubleshooting, virus removal, wired/wireless router configuration among others. In sum, these collated work experiences taught me skills and knowledge that have been put to good use and may be applied to jobs on future freelance contracts. I am dependable and hardworking to keep my clients satisfied and trust me to perform a job well.

80% Job Success
$4.44 /hr
4,046 hours

Maria Christina Bondal

Maria Christina Bondal

Technical Support Representative

Philippines - Tests: 2

I previously worked for Convergys Philippines with a position for Technical Support Representative, handled AT&T services like AT&T dsl for 9 states and Uverse. I can troubleshoot cable tv, internet and home phone. I am also a berlitz passer. i can handle irate customers and multi-task at the same time. I took communication skills training, product training and call handling. I also have knowledge configuring wifi connections with laptops, tablets, cellphones. Can troubleshoot mail clients like thunderbird, outlook, windows live, can also support basic online email like yahoo and gmail have knowledge in windows operating system like win xp,vista,win 7 and mac 1.My objective is to provide superb performance for the company's needs. 2.To be able to make customers very satisfied on the company's services 3.To make sure that every issue is resolved. Sieble and WFE are examples of the tools that i use to troubleshoot. Those tools are specially designed to host and support ATT services and products. It is a perfect example of ticketing system where you can update, amend, edit and track cases from customer that call in regarding a specific issue with the company's services. I can also handle basic billing inquiries, make a sale if necessary or if the client demands it, can adjust to any kind of changes. I am willing to be trained. I can handle shifting schedules and there wont be any issues with time management. I prefer working on line because in that way i can concentrate more in what i have to do. i don't have to travel 2-3 hours just to get to work and in this way i can save more of money.

$7.50 /hr
1,238 hours