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Technical Support Job Cost Overview

Typical total cost of Upwork Technical Support projects based on completed and fixed-price jobs.

Upwork Technical Support Jobs Completed Quarterly

On average, 144 Technical Support projects are completed every quarter on Upwork.


Time to Complete Upwork Technical Support Jobs

Time needed to complete a Technical Support project on Upwork.

Average Technical Support Freelancer Feedback Score

Technical Support Upwork freelancers typically receive a client rating of 4.65.

Last updated: October 1, 2015
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Bryan Dominguez

Bryan Dominguez Agency Contractor

Data Analyst/Data Entry/Web Research/Technical Support Representative

Philippines - Tests: 4

Ive been working in the BPO industry for more than 5 years already as a Customer/Technical Support Representative.Having the issues of the customer resolve and providing them customer satisfaction has always been a goal in my job that I never failed to achieve ever since.I have a knowledge in data research, data entry and other administrative task. My current role is DATA/Reports Analyst. I am taking care of company or accounts data, making overall performance reviews account, team and agent levels. I am a versatile person and exceeding my employers expectation is my mantra. i worked with confidentiality and integrity.Proficient in EXCEL, MS Word, MS PowerPoint, Outlook and simple PC setup. Lastly,I have a fast and reliable internet connection and can adjust to rotating schedules.

Associated with: Bestgreat Service Outsourcing

$4.44 /hr
3,797 hours

Burton D.

Burton D.

Technical Support Agent - Technical Writer

United States - Tests: 10

I would like to find an outlet that combines my creative ability with my desire to help others. Writing allows me to do just that. I approach each assignment with passion and a will to perfection. I don't aim to please clients, I aim to please audiences, thereby pleasing everyone in the chain. I am also actively seeking an opportunity to utilize my IT experience. I am a dedicated customer support technician and I will dig tenaciously in order to get to the bottom of a technical problem. I view each service call as a puzzle and after a day of solving them, I feel a deep sense of accomplishment and pride.

Groups: Article Samurai

100% Job Success
$17.78 /hr
3,398 hours

Daniel M.

Daniel M.

Expert technical support

Kenya - Tests: 6 - Portfolio: 1

A talented professional with over 5 years of experience in service oriented positions. Excellent communication and organizational skills. Solution oriented with an emphasis in developing and simplifying procedures. I have experience working alongside Executives, Business Managers, Engineers and fashion designers which has allowed me the opportunity to manage increasing workloads with tight deadlines. I take time to carefully review each project before bidding, and I only accept projects that are a good match for my skills to ensure that you receive outstanding professional service. An experienced professional who is ready and able to assist with your projects so that you can focus on generating revenue. Please reach out to me, to discuss how we can work together to free up your time and help you achieve your goals. HIGHLIGHTED SKILLS - Project Management - Brand Creation & Management - Problem Solving - Business Development - Internet Marketing - Team Building & Management - Marketing Campaigns - Administrative Support - Creation of Excel Spreadsheets, PowerPoint, Microsoft Word - Listing management on BigCommerce, eBay and Amazon SERVICES OFFERED - Virtual Assistant - Customer Service - Executive Support - Project and Virtual Team Management - Brand Creation & Management - oDesk Recruiter / Hiring Manager - Mobile app development through the BiznessApps platform

100% Job Success
$11.11 /hr
8,498 hours

Muhammad Sarmad Riaz

Muhammad Sarmad Riaz

Technical support engineer

Pakistan - Tests: 2 - Portfolio: 1

I am a civil engineer and have an MBA degree in Marketing. Having worked in a multinational organization I have developed very sound technical and analytical skills. I am honest, hard working and capable of delivering under testing circumstances and conditions. My career ambitions are versatile and I m looking forward to work with organizations that can help my development and can profit from my skills.

$10.00 /hr
3,533 hours

Maria Christina Bondal

Maria Christina Bondal

Technical Support Representative

Philippines - Tests: 2

I previously worked for Convergys Philippines with a position for Technical Support Representative, handled AT&T services like AT&T dsl for 9 states and Uverse. I can troubleshoot cable tv, internet and home phone. I am also a berlitz passer. i can handle irate customers and multi-task at the same time. I took communication skills training, product training and call handling. I also have knowledge configuring wifi connections with laptops, tablets, cellphones. Can troubleshoot mail clients like thunderbird, outlook, windows live, can also support basic online email like yahoo and gmail have knowledge in windows operating system like win xp,vista,win 7 and mac 1.My objective is to provide superb performance for the company's needs. 2.To be able to make customers very satisfied on the company's services 3.To make sure that every issue is resolved. Sieble and WFE are examples of the tools that i use to troubleshoot. Those tools are specially designed to host and support ATT services and products. It is a perfect example of ticketing system where you can update, amend, edit and track cases from customer that call in regarding a specific issue with the company's services. I can also handle basic billing inquiries, make a sale if necessary or if the client demands it, can adjust to any kind of changes. I am willing to be trained. I can handle shifting schedules and there wont be any issues with time management. I prefer working on line because in that way i can concentrate more in what i have to do. i don't have to travel 2-3 hours just to get to work and in this way i can save more of money.

$7.50 /hr
1,238 hours

Robbard F.

Robbard F.

Technical & Customer Support Specialist

Philippines - Tests: 6

With my considerable work experience in BPO companies as well as freelancing work on Odesk and elsewhere, my skills and interests are in customer support and technical support/helpdesk. As indicated in my work history, I had worked for companies like Bellsouth (before they were acquired by AT&T), Comcast, MCI, Dell and others. I have been freelancing since 2010 and had the great opportunity to work for a variety of clients whose businesses range from software products, technical support/helpdesk and customer support among others. I am proficient & knowledgeable on Windows system, Microsoft Office programs, Ubuntu Debian Linux, Quickbooks, Zendesk & Kayako Helpdesk, Vicidial call center software system, Magento, Android & IOS among others. On the side, I am also a freelance computer technician performing a variety of services for clients such as reformatting/reinstalling OS (windows/linux), software installation and configuration, hardware troubleshooting, diagnosis &upgrade, internet connectivity troubleshooting, virus removal, wired/wireless router configuration among others. In sum, these collated work experiences taught me skills and knowledge that have been put to good use and may be applied to jobs on future freelance contracts. I am dependable and hardworking to keep my clients satisfied and trust me to perform a job well.

79% Job Success
$4.44 /hr
4,046 hours

Sheetal S.

Sheetal S.

Tester / QA / Technical support

India - Tests: 12 - Portfolio: 11

• 7+ years of experience on odesk in Quality assurance, functional testing , handling support via email , office admin jobs, recruiting, forum administration. 11 years of experience in regular job. • Good knowledge of the entire QA cycle – writing test plans, test cases, manual testing, bug filing and meeting the deadlines. Knowledge of bug filing by integrating with tools like testuff, fogbugz • Understand the feature design specs and UI specs to get the overview of features planned for the release. • Adaptable communication skills to work within a global team and ability to work independently as well as in a team environment. • Self Motivated, professionally and efficiently qualified with knowledge in the field of research, marketing and other admin jobs with an eye for detail, besides testing. Trained well to use independent judgment,managing and imparting confidential information. Demonstrated ability to maintain confidentiality; organize workload to ensure deadlines are met. • Experience in working in MS Office, MS Word, MSPowerpoint, MS Excel.

Groups: Pro Customer Service

100% Job Success
$15.00 /hr
12,447 hours

Rafael Segovia

Rafael Segovia

Technical Support/Customer Care

El Salvador - Tests: 6

I am a confident self starter, I work well on my own initiative and as part of a team. Having gained skills and knowledge in my education and in the workplace I worked in a number of roles within the call center industry. In my current position, I am part of a team that reviews contractors’ work diaries since they are freelancers who work from home. We focus on enforcing company policies and procedures for over 600 employees which are located all over the world. I am resourceful, decisive, team-oriented who excels at envisioning and implementing present and future organizational needs. My performance and results reflect strong personal initiative, leadership, good judgment, discretion and accountability. I am a native English and Spanish speaker and my 8 year experience in the call center industry involves management, technical support, quality assurance and customer support.

$5.56 /hr
5,476 hours