Ticket Support/Help Desk Email/Chat support
Accomplished IT professional with more than 15 years practical internet experience. Skilled technology savvy self-starter, adept at securing, tuning, tweaking and maximizing the overall computer system performance. In depth understanding of managing mixed networks (Linux and Windows based).Able to work on own initiative or as part of a team and can deal with administrative duties competently.
I am a MCSA and MS Exchange Specialist with more than ten years of experience in IT and more than 7 working directly with MS Servers (2000/2003/2008/2012), in multi-site infrastructure, working in different areas including: Network Design, Infrastructure, Troubleshooting, Wifi, VPN, Security and more
I consider myself a very patient person which is good for dealing with strong client’s attitude. I’m very Emphatic with people needs, which is ideal for understanding and fulfill their requirements. I have a very good typing skill which is ideal for Help Desk positions and allows me to complete reports, memos and e-mail a lot faster than regular people.