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Zendesk Job Cost Overview

Typical total cost of Upwork Zendesk projects based on completed and fixed-price jobs.

Upwork Zendesk Jobs Completed Quarterly

On average, 67 Zendesk projects are completed every quarter on Upwork.

67

Time to Complete Upwork Zendesk Jobs

Time needed to complete a Zendesk project on Upwork.

Average Zendesk Freelancer Feedback Score

Zendesk Upwork freelancers typically receive a client rating of 4.62.

4.62
Last updated: August 1, 2015
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  1. Andrey Sarapulov

    Andrey Sarapulov Agency Contractor

    Zendesk Consultant and Project Manager

    Czech Republic - Tests: 8 - Portfolio: 5

    Experienced bilingual European based Zendesk Consultant and Project Manager with 8000+ upwork(ex-odesk) hours with background in Robotics & Business. Self taught Front End Developer (HTML, CSS, JavaScript, jQuery, underscorejs, handlebarjs) with experience in Zendesk Help Center customisation, Zendesk app development, Zendesk API and Google Scripts. Familiar with all aspects of Zendesk including configuration, optimisation and integration with external systems. Over the last 5 years I was involved into all sort of Zendesk projects starting from single Agent instances going up to complex large implementations which cover: - Help Center customisations - Zendesk app development - migrations - integrations with other systems - process design and optimisation - account health check etc. For the last 3 years I am heavily involved into Project Management areas helping small and mid size business from variety of industries to accomplish their goals. Projects I been involved into covered - Customer Service organisation - Launching new business and startups - Developing processes for Support, Service - Custom development projects (front-end, back-end, widgets & apps, web services) - Processes optimisation and improvements etc. Being self taught Front End Developer I build a number of Zendesk Help Center designs, Zendesk Apps, Google Script driven web services. Also, managed and consulted other front end developers on Zendesk related areas. I am familiar with technologies likes: - HTML - CSS - JavaScript and jQuery (including AJAX) - underscorejs & handlebarjs - Google Scripts Tags: zendesk, project management, front end developer, HTML, CSS, JavaScript

    Groups: oTranslators, Pro Customer Service

    Associated with: Andrey Sarapulov [company]

    $30.00 /hr
    8,438 hours
    5.00
  2. Richard Nyakundi

    Richard Nyakundi

    Zendesk Expert, Technical Support and Customer Support Manager

    Kenya - Tests: 7 - Portfolio: 1

    Experienced Zendesk Consultant and Customer Support Team Lead with 1700+ oDesk hours. I am very familiar in all aspects of Zendesk, the use of business rules to achieve the desired workflow, implement automations to increase productivity for agents, customize Zendesk using its built in functions and integrations. I am abreast with the latest Zendesk features, api, and integrations which allows me to be able to always find ways of implementing desired functionality by being able to fully understand all aspects of Zendesk of what it can and it can't do.. Key words: zendesk consultant, customer support team lead, reporting, excel, HTML, CSS, JavaScript.

    $16.67 /hr
    1,927 hours
    4.99
  3. Stefan Spirkovski

    Stefan Spirkovski

    Zendesk Technical Support Specialist

    Macedonia - Tests: 7 - Portfolio: 4

    I started to work as a IT support agent, just to try out something new, but then... I fell in love with this type of job. The communication with so many different customers, the art of getting their trust and satisfaction has been a alluring and main driving force for me, for the last 2 years. I love to learn new stuff (kind of addicted to it), and I do that quick and efficiently. With my educational background in IT, I have plenty of technical skills that would come in handy in various situations. I play exceptionally in a team environment, and I consider the team to be my family. I can handle all kind of stressful situations, and I get the best of it 99,9% of the time. I guarantee that if you make your choice to add me to your team or company will be 100% satisfactory.

    Groups: Pro Customer Service

    $16.67 /hr
    1,600 hours
    5.00
  4. Donnie Facun

    Donnie Facun

    Virtual Assistant, Zendesk, Email support

    Philippines - Tests: 6

    If my experiences could speak for me, all of them would definitely point out in one direction - customer service. Whether it'd be voice or non-voice, back office and/or administrative tasks, my inclination and reason boils down to one denominator. I have worked for an online shopping UK company and a tv-internet-phone US company wherein I address the customers' concerns by hearing them out, clarifying the issue raised, providing possible solutions, making timely follow ups, and resolving them. Ultimately, my goal was to keep customers very satisfied with the services I represented for my company. I would always bear in mind that meeting their needs and going the extra mile make happy customers. In this light, I am looking forward to put my hard-earned knowledge and skills into practice in the workplace. I am eager to learn new things, develop myself and grow with the company I work for. I am hardworking and determined to achieve goals. I want to add value to any organization that would put its trust on my shoulder and contribute to its success. My aim is make you very satisfied clients.

    $7.78 /hr
    90 hours
    5.00
  5. Madel L.

    Madel L.

    Zendesk HelpDesk | Business Solution Provider

    Philippines - Tests: 4 - Portfolio: 2

    As an experienced Customer Service Provider to offshore clients - I am confident that I can deliver the best results in achieving client and customer satisfaction. Further qualifications I offer include the following: 1. Extensive background in customer handling which requires effective communication skills ( both speaking and written english ) 2. Exceptional Proofreading and editing skills 3. Strong background in all aspect of office management, from office files tracking to web researches, online marketing and customer handling. 4. Ability to work under minimal supervision - pays high attention to details and instructions 5. Takes initiative in giving suggestions on how to improve the current processes. 6. Typing Speed of 50 wpm With excellent organizational and communications skills, an outstanding work ethic and the ability to work well in both team oriented and self-directed environments. I am positioned to exceed your expectations and is willing to put in a good amount of billable hours to make sure goals are met and results are produced within the timeline set. With my over 7 years of experience, I have demonstrated high capacity to develop and maintain comprehensive administrative processes to improve the efficiency of day-to-day operations. Throughout my career, I have maintained the highest performance standards within a diverse range of administrative functions, which is clearly illustrated by my past successes. I am confident that I can contribute my skills and knowledge to my clients in achieving both personal and clients' goal to succeed. I can absolutely work under minimal supervision and can provide out of the box solution for uncertain situations. I have a vast amount of experience when it comes to people management, calendar management and client interface. I would like to continue doing this working from home.

    $11.11 /hr
    2,942 hours
    3.64
  6. Aleksandra Saha

    Aleksandra Saha

    Customer Service Manager / Zendesk Specialist

    Russia - Tests: 4

    I have several years of customer support experience both as a customer service representative and as support team lead. I have been using Zendesk, Zopim (live chat), Zendesk Voice, TeamViewer for troubleshooting technical issues, Commerce Assistant by Cleverbridge to offer refunds to clients and access detailed payments' information, JIRA and Slack to communicate with developing team on client's requests. As support team lead I have collected feedback, offered new features basing on clients' requests, conducted surveys, maintained Help Center for clients and internal database for customer service representatives. I have tested new versions of software and new services introduced to clients using multiple devices (PC, Mac, iOS, Android). I also have a lot of experience working with MS Office, OpenOffice, using Google drive for collaboration with developing team on Help Center and other projects. Beside writing different types of texts I also have experience translating and interpreting from English to Russian and vice versa. I have friendly and open personality, and am quick learner who loves to share knowledge with others. I am professional and multitasking. I will be glad to work with you as a customer service representative as well as on any of your project that need a helping hand.

    Groups: Pro Customer Service

    $12.00 /hr
    0 hours
    5.00
  7. Ehnjaylegem Teng

    Ehnjaylegem Teng

    Customer Support, Writer, Admin Work, Zendesk etc.

    Philippines - Tests: 5 - Portfolio: 2

    UPWORK TOP RATED, 100% JOB SUCCESS, 4.99 STAR FEEDBACK, 9,500+ HOURS WORKED, 38 JOBS! "Exceeding Your Expectations Always!" Feedback ratings are above average to perfect. I work professionally and give excellent comments and suggestions to my employer. Okay, here's what I can do and have worked with: CUSTOMER SUPPORT - Email, Phone, and Chat - Problem Solver - Logical, quick thinker ADMIN WORK - Daily, weekly, monthly reports that includes customers' details and concerns. - Tally those up to see which concern most customers contact you about. - Research and test drive tools/platforms and give you a detailed feedback to know whether or not the tool is useful for your business. - Can train and create study materials for new hires. - and all that good stuff. WRITING -Articles -Ghost writing -Blog -Spin MULTI-LINGUAL Filipino / Tagalog English Cebuano FAST LEARNER AND DEDICATED Not all businesses are the same. I might have had YEARS of experience in this industry (custmer service) but I'm not arrogant. I'm willing to be taught, adjust, and learn. Call me "Gem". My real name is kind of a mouthful :) Ah don't be intimidated of the rate. That's always negotiable. Talk to me about it.

    $8.00 /hr
    10,184 hours
    4.99
  8. Hanna Danice Rafols

    Hanna Danice Rafols

    Live Chat & Zendesk Customer Service Specialist

    Philippines - Tests: 3

    Over the last 5 years, I had experienced providing the best customer service through taking inbound calls, answering Emails and Live Chat. I have knowledge working on a specific platform like Zendesk, Livechatinc, Zopim, Helpscout, Zoho, CRM, Magento, Shopify and Channel Advisor. I am very keen into details and even small things, always make sure that work is accurate and perfect. I can do multitasking, fast learner and willing to be trained. I can only speak English in which I can rate myself 8 out of 10 in oral and 8 out of 10 in writing.

    $5.56 /hr
    4,964 hours
    4.74
  9. Daniel D.

    Daniel D. Agency Contractor

    Email / Chat / Complaints Support | Zendesk | LiveChat

    Philippines - Tests: 5

    I have been working in the customer services industry for the past 5 years, being in the online gambling industry with William Hill Online. I was able to handle email and chat support for the whole 4 years, 8 months as a customer representative, more than 2 years as a Shift Manager, and 10 months as a Complaint / Compliance Officer. My previous work experience would show that I am a fast learner, and can work my way through the back-end with a minimal supervision. I have advanced computer troubleshooting skills, and a critical thinker. I can say that I am committed to my work and would like to work for a long time with a company who will value my contributions and efforts.

    Groups: Pro Customer Service

    Associated with: MAGNIFICO, DMGX Services

    $7.78 /hr
    6,992 hours
    5.00