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Zendesk Job Cost Overview

Typical total cost of Upwork Zendesk projects based on completed and fixed-price jobs.

Upwork Zendesk Jobs Completed Quarterly

On average, 74 Zendesk projects are completed every quarter on Upwork.

74

Time to Complete Upwork Zendesk Jobs

Time needed to complete a Zendesk project on Upwork.

Average Zendesk Freelancer Feedback Score

Zendesk Upwork freelancers typically receive a client rating of 4.63.

4.63
Last updated: September 1, 2015
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  1. Ehnjaylegem Teng

    Ehnjaylegem Teng

    Customer Support, Writer, Admin Work, Zendesk etc.

    Philippines - Tests: 5 - Portfolio: 2

    UPWORK TOP RATED, 100% JOB SUCCESS, 4.99 STAR FEEDBACK, 9,500+ HOURS WORKED, 38 JOBS! "Exceeding Your Expectations Always!" Feedback ratings are above average to perfect. I work professionally and give excellent comments and suggestions to my employer. Okay, here's what I can do and have worked with: CUSTOMER SUPPORT - Email, Phone, and Chat - Problem Solver - Logical, quick thinker ADMIN WORK - Daily, weekly, monthly reports that includes customers' details and concerns. - Tally those up to see which concern most customers contact you about. - Research and test drive tools/platforms and give you a detailed feedback to know whether or not the tool is useful for your business. - Can train and create study materials for new hires. - and all that good stuff. WRITING -Articles -Ghost writing -Blog -Spin MULTI-LINGUAL Filipino / Tagalog English Cebuano FAST LEARNER AND DEDICATED Not all businesses are the same. I might have had YEARS of experience in this industry (custmer service) but I'm not arrogant. I'm willing to be taught, adjust, and learn. Call me "Gem". My real name is kind of a mouthful :) Ah don't be intimidated of the rate. That's always negotiable. Talk to me about it.

    $8.00 /hr
    10,223 hours
    4.99
  2. Lisa R.

    Lisa R.

    Customer Service Guru/Zendesk Response Agent

    United States - Tests: 4

    In the past I have provided services as a customer service guru utilizing e-mail, chat and ticket support for a nationally known Pet Store. Many times complex issues were routed to me because I became best suited to handle those issues-I am thorough and strive to obtain the goal of customer satisfaction with every interaction. There's not a computer system that I am afraid to learn to use. However, proposals that incorporate Google Drive and Zendesk seem to best pique my interest. In my most recent role, I have been providing services as an Experienced Medical Coder and Biller with Neurology concentration. Using a paperless environment, I provide ERA extraction services; sharing those files with appropriate personnel. I process Insurance and Patient Payments, Utilize EHR systems to verify patient eligibility and to provide records during the appeal process, and I also submit claims electronically. I am a well rounded, "do what needs to be done" contractor who works well independently, while working in my private office with no distractions. In a previous working life, I was an Office Manager for a Physical Therapy Facility, and a Medical Coder, and Medical Biller for several Physicians of differing specialties including: Pediatrics, Oncology, and ENT. Other positions I've held include: content provider, an article writer, moderator and internet rater. I have experience with real-time and stored short answers, and search results rating. I also provided Internet Research and Bio-Parse services for my clients. My goal is to provide top-notch services with little to no required supervision. You hire me, I deliver the services for which I am hired...it's that simple.

    Groups: Pro Customer Service

    $16.76 /hr
    3,631 hours
    4.99
  3. Hanna Danice Rafols

    Hanna Danice Rafols

    Live Chat & Zendesk Customer Service Specialist

    Philippines - Tests: 3

    Over the last 5 years, I had experienced providing the best customer service through taking inbound calls, answering Emails and Live Chat. I have knowledge working on a specific platform like Zendesk, Livechatinc, Zopim, Helpscout, Zoho, CRM, Magento, Shopify and Channel Advisor. I am very keen into details and even small things, always make sure that work is accurate and perfect. I can do multitasking, fast learner and willing to be trained. I can only speak English in which I can rate myself 8 out of 10 in oral and 8 out of 10 in writing.

    $5.56 /hr
    4,965 hours
    4.74
  4. Harold lee S.

    Harold lee S. Agency Contractor

    Expert Customer Service Representative | Zendesk | Live Chat | Email

    Philippines - Tests: 5 - Portfolio: 7

    I am a Professional Freelancer who has an advanced knowledge with Zendesk, ZaZaChat, ProvideSupport LiveChatInc, Click-or-Chat & LivePerson Chat Platform for 7 years. Answered Sales, Billing, Email, Technical Inquiries and Remote Desktop computers if necessary. Until this time, I am still providing good customer service and improving more the effective skills on how to deal with customers online, especially when giving satisfaction. My target is to provide extreme quality and great assistance with them.

    Associated with: iDesk Connect

    $9.00 /hr
    3,997 hours
    4.89
  5. Mr. Bilal

    Mr. Bilal

    VA, WordPress, Zendesk, Skilled Writer, Social Media, Data Entry.

    Pakistan - Tests: 3 - Portfolio: 12

    I am looking to offer my virtual administrative skills for any projects you have that may require a mixture of administrative, sales support skills, data entry as well as web research. I bring 4 years of professional sales experience to the table along with management skills that allow me to quickly understand your business needs and properly execute within a timely manner. I have great attention to detail and I can perform projects of all sizes, from the largest, most complex projects to the smallest and most tedious projects.

    $10.00 /hr
    3,088 hours
    4.99
  6. Janela V.

    Janela V.

    Superstar VA, Chat Support, Zendesk, Social Media Manager, Live Chat

    Philippines - Tests: 6

    KickButt VA, Customer Support, Zendesk, Email Marketing, Live Chat If you are looking for a kickbutt virtual assistant, an enthusiastic and reliable customer service agent, an email marketer, a Social Mediamanager or a Live Chat operator, I am your person. I would love to have a permanent position, but would accept short term projects also. Over the last 4 years, I have learned so much working as from home as an independent contractor and as an employee. I have previous experience working as my father's own personal assistant, a voice and non-voice agent, a telemarketer, a zendesk ticket support agent and an order processor. All of these has helped me grow and succeed in the field. I'm well diverse and have been called the Jack-of-all-trades. I'm a very hardworking individual, dedicated, goal-driven, and result-oriented with a keen eye to detail. My aim is to help you achieve your business goals through efficient and quality services.

    $11.11 /hr
    3,769 hours
    4.70
  7. Joselito D.

    Joselito D.

    Outbound Sales, Order Processing, Customer Service, VA, Zendesk

    Philippines - Tests: 5

    Certified Business Process Outsourcing Representative with 7 years experience as a Customer Service Relation providing support to customers worldwide from order processing, outbound marketing to technical support. I started my career as an outbound sales agent and learned different types of selling techniques in terms of pacing, tone of voice and effective call judgement to close a sale. I have also given an opportunity to handle a team of 15 agents as a team lead, providing intensive coaching to improve individual performance and to meet client's requirements. Prior to being part of oDesk as a Customer Support Representative, I worked for different top company all over the world such as Bell Canada, Livingstone International, Samsung Electronics of America and an Online Yellow Pages Company in the United Sates. While I also have had an opportunity to be a part of an Australian company that provides medical supplies. In charge for processing orders from existing and new clients. Handling emails and incoming calls that require technical support for all Samsung products has been helpful for me to improve my patience and connecting with customers to exceed their expectations and then I became part of oDesk Customer Support.

    $8.00 /hr
    5,782 hours
    4.94
  8. Jeselle D.

    Jeselle D.

    Real Estate/Customer Support/Zendesk/Email Handling/Live Chat Operator

    Philippines - Tests: 3 - Portfolio: 2

    I am a administrative support professional offering versatile office management skills and proficiency in Microsoft Office programs. Quick learner and problem solver who readily adapts to change, works independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality. Looking for a job where I could hone my skills and contribute to the success of the company I'll be working with. Previous work experiences include market research, customer support for a travel agency, real estate software virtual assistant, and currently an all around real estate VA.

    $6.67 /hr
    525 hours
    4.99
  9. Muhammad Zafar Sheikh

    Muhammad Zafar Sheikh

    Top Rated Zendesk and JIRA Customer Service Specialist

    Pakistan - Tests: 13

    I have 5 years of customer service & support experience. As a Level 1 Support Agent, I solve clients' issues by having interactions with them via telephone calls (using Zoiper softphone), email exchanges (using Zendesk ticketing system) and screen-share meetings with the help of GoToMeeting and WebEx. Sometimes a customer gets irritated due to complexity of the issue and the time it takes to get solved. In such cases, I don't just rely on sending them Zendesk email updates and telephone calls; I ask them to join me in a GoToMeeting or a WebEx session so I can have direct access to their environment. This way, either I am able to calm them by talking with them about the issue at hand offering my full support or I can rectify the issue instantly. If I have to access a customer's computer remotely to correct a problem, to install the software or to find the root cause of an issue, I also sometimes use TeamViewer. This strategy works like a magic and the irritated customer gets very excited and happy due to an instant resolution of a pressing issue. Not to mention, they always give me a WOW (5 star) rating. I also have a wealth of experience using Microsoft Office, Microsoft Project and my new favorite Google Drive. I can also set up new databases in MS SQL Server and then manage these databases smoothly. The technologies I routinely use to provide support to clients are listed below. I can use all these smoothly and without any problems: 1. Zendesk & JIRA ticketing systems. 2. Atlassian Confluence. 3. Zoiper softphone. 4. GoToMeeting, WebEx and TeamViewer. 5. Google Drive Suite (spreadsheets, forms, calendar, emails etc). 6. VMs and Remote Desktop Connection. 7. Skype. 8. FTP. 9. Several enterprise softwares that my company provides support for. 10. Screencasts and Wink Recordings. Why Choose Me: * I am a member of Upwork's Pro Customer Service Group. * I am a Top Rated customer service agent at Upwork with 100% Job Success. * 4.5 years (8000 hours) of Upwork experience working in customer & technical support. * Perfect 5-Star feedback on all 20 completed jobs. * More than 15 years of total professional experience of working in multinational companies. * Worked for more than 2 years in a managerial capacity as an Assistant Manager Finance.

    Groups: Pro Customer Service

    $10.00 /hr
    8,044 hours
    5.00