Excellent Customer Service Specialist/ Executive Assistant
I've been a customer support representative for more than 3 years.
I handled inbound, outbound, email and chat support providing billing and services information, prices and also handled sales. We also process data entry; we get customers information and enter it on our system tools.
I've been with the dispute department and risk management team.
I covered escalation and help our support to monitor calls for quality assurance. I've been in a Coach track Trainee and handled 17 agents drive them in providing excellent customer service.
I have experience in the following line of business: loss management, special services, support Tier 1, support Tier 2, email support, activation team, lost and stolen department
I can do Order Processing, Web Research,Lead Verification, Customer Support (billing, outbound, Ticket and Chat).
I currently work as an Executive assistant of Vero7. I do general task like research, calls, plotting and setting reminders for task and appointments, email and chat support , customer follow up ) admin work like filtering tickets and assigning to tech, I also set up Email accounts ( hosting service ) for clients. I also manage Odesk, Podio (make sure all in progress task is done by the assign technician). I also track and manage back ups like Acronis, Check Freshbooks if invoice are being paid, make sure Clients are being charge on the service that they have by creating a report on how many emails they got,backup they consume, how many device are backed up then make sure It is included on the client invoice.I also set up recurring bill for clients, do service estimate for leads. I also operate incoming phone calls and make sure to attend the clients need. I also call clients for follow up in regards with job done. I also manage billing issues etc. with our partners like incorrect bill, update billing info, opening ticket for inquiries. I also update the company owner about important information and task done.