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Call Center Management Job Cost Overview

Typical total cost of Upwork Call Center Management projects based on completed and fixed-price jobs.

Upwork Call Center Management Jobs Completed Quarterly

On average, 14 Call Center Management projects are completed every quarter on Upwork.


Time to Complete Upwork Call Center Management Jobs

Time needed to complete a Call Center Management project on Upwork.

Average Call Center Management Freelancer Feedback Score

Call Center Management Upwork freelancers typically receive a client rating of 4.50.

Last updated: October 1, 2015

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Ghulam Ghous Farid

Ghulam Ghous Farid

Administrative/Supply Chain Manag./Procurement, Operation & Contracts

Pakistan - Tests: 7

I am an experienced mentor with a passion to excel, over the time I developed the skill set that supports the current market & business needs along with my instinctive flair of Management & Administration. The following traits underline my characteristics: • Working on SAP Sales and Distribution and Reporting Modules of SAP R/3. • Assisting Accounts Payable • Assisting Commissions • Entire cycle of a Orders, including acquisition, distribution, internal allocation, delivery, and final disposal of resources • Review each Sales Order for special instructions. (E.g. special pricing, special shipping, bid pricing, Rebates etc.) • Timely communication with appropriate parties to resolve discrepancies or issues • Implement procedures to ensure that requisitions for supplies/material/services are properly prepared and reviewed to be issued, replenished, allocated, etc. • Follow standard operational procedures as outlined in the Strategic Plan related to payables, organizational initiatives, inventory control, reporting etc • Analyze the business needs and suggest new changes in SAP Sales and Distribution Module that varies from each customer in order to stay in line with the SLA’s. • Freight and GMD analysis (SAP) • Follow-up/resolve issues regarding activities related to the accounts payable, commissions, purchase, shipping, invoicing and services received/rendered Over the last 8 years, I have provided customer services related to SW and HW solutions within US , provided 24/7 support via email, phone, video presentation, provided SW & HW Quotations, Solutions, Shipment Booking & Ontime record deliveres (meeting SLA's). My core competency lies in complete customer satisfaction, customer support, timely project completion and accurate request completion of the project.

$5.00 /hr
11 hours

Froi D.

Froi D.

oDesk Corporation

Philippines - Tests: 4

I have been with the Business Process Outsourcing sector since 2004. I was part of several customer service and technical support campaigns including a US-based pioneer in computer products and services and later on, a leading Internet Service Provider. I literally rose from the ranks as I had started as a Frontline Technical Support Engineer then to a Resolutions Specialist (floor walker), Frontline Operations Team Leader, Escalations Team Leader and then last but not the least as a Senior Team Leader/Operations Manager. I am well versed in the English language and a workhorse in terms of customer satisfaction, leadership and discipline. I am also self-reliant, very keen to details, a great team player and can easily find ways to motivate myself and my co-workers. Academically speaking, I was a graduate of the University of Santo Tomas in the Philippines with a degree of Bachelor of Science in Electronics and Communications Engineering. I took my oath as a full-pledged Engineer the succeeding year after my graduation and had my first hand experiences in regards to project management right after.

$10.00 /hr
14,858 hours

Ma Gliceria Villeza

Ma Gliceria Villeza

VA, Team Leader, Web Research Specialist, Data Analyst, Logistics

Philippines - Tests: 9 - Portfolio: 7

I have 10 years of Corporate working experience in the fields of Customer Service, Operations and Supply Chain management. I've been working as an online freelancer for the past 3 years handling a variety of projects with focus on Data research, Data analysis, Logistics, and other Administrative functions. I consider my Corporate and Freelancing values, skills and accomplishments as the backbone of my career, and these will benefit me in bringing significant contribution to the organization that I'll be working with. Here's a detailed overview of the tasks I've handled. ** Team Leader ** Customer Service/Support (Email, Phone) ** Web research ** Data Analysis ** Data Entry/Data Collection ** Post content on web blogs ** Inventory/Shipping and Logistics ** Supply Chain Management ** Email handling ** Order processing ** Experienced using the following tools: Microsoft Office, Mfg-Pro system, Zendesk, Wordpress, GoogleDocs/Spreadsheets/Forms, Producteev, Smartsheet, Sage50, Lotus Notes, Bluehost webmail, LeadInsite, StatCounter, LinkedIn, Rapportive, Mailtester, Registercompass, Netpeak, Godaddy, Ahrefs, TBSolutions, Domaintools and other in-house CRM applications I am interested in handling diverse roles that can well suit my qualifications wherein I can be instrumental in the growth and success of the organization.

100% Job Success
$5.56 /hr
4,125 hours

Nastacia O'connor

Nastacia O'connor

Administrative/Personal Assistant, Data Entry,Customer Service Rep

Jamaica - Tests: 3

I possess experience in areas of Administrative Assistant, working on Zendesk Tickets, Marketing, Internet Research, Sales and Customer Service Sectors. I am a University graduate with a double major Bachelor's Degree in Operations Management and Marketing. I am hard working, task oriented, flexible, professional and courteous young lady who takes the responsibilities assigned to me seriously and has very high standards for the quality of work I produce. I am quite skilled at using the Microsoft Office Suite and IBM's SPSS software. I am fluent with english and use same at all times whether written or spoken. I communicate clearly, take instructions well and performs tasks successfully. I am a team player but i can work on my own initiative to successfully complete my duties and responsibilities. I assure you that if given the opportunity, you will never second guess your decision of making me your choice.

$6.56 /hr
20 hours

Chuvasco Cruz

Chuvasco Cruz

SMM / Project Manager / Recruiter / Researcher / Team Leader

Philippines - Tests: 12

Dedicated and technically skilled business professional with a versatile administrative support skill, set and developed through experience as a Project and Process Officer, Team Development Leader and a CSR. Excel in resolving employee / employer challenges with innovative solutions, system and process improvements proven to increase efficiency and customer satisfaction. Offer advance Project Management skills for both Support and Operations and to all Project Campaigns. Specialized in Call Center Operations Management, Recruitment and Business Consultancy Services.

64% Job Success
$6.00 /hr
3,937 hours

Frederik Versonnen

Frederik Versonnen

Customer Service /Manager


Dear reader, Although I used to work as a event planner, I am looking to take a new direction. Therefore I am studying again. I am currently studying 3D Animation / Construction. Over the years I have worked as bartender, manager, party planner, and customer service assistant. I am fluent in both Dutch and English as I was raised in both languages. I have spent a fair amount of time abroad ex; Serbia, Egypt, UK, USA, Bulgaria, China etc... and am hereby cultured and acquainted with many varieties of people, cultures & religion. I graduated from ISB (International School of Belgrade) and jumped straight into work. I am a valiant, hard worker with a strong mindset a social persona, and am great with deadlines. I am quite the perfectionist in my personal life and therefore will strive for nothing less then excelence in my business life. I am great with an assorted amount of programs such as; - Microsoft Word - Microsoft Excel - PowerPoint - Cinema 4D - Maya Career goals; - Manager - Customer service - 3D designer / Animator - Business owner - Growing possibilities Thank you for reading. Yours Sincerely; Frederik Versonnen

$17.78 /hr
0 hours

Aristotle F.

Aristotle F.

Customer Service Advocacy

Philippines - Tests: 4 - Portfolio: 4

Customer Service Advocate with a solid 10 years experience in the BPO industry. I take pride in my work and will ensure that your customers will get the best support. I'm very dedicated, hardworking, and work well within a team. My core competencies revolve around but are not limited to: - BPO Operations - Customer Service - Client and Project Management - Process Improvement - Sales - CSAT - RMA - Voice/Chat/Email Support I'm also adept in Data Entry, Word Processing, Transcribing, Data Conversion, Virtual Assistance and Invoicing.

Groups: Pro Customer Service

$10.00 /hr
7 hours

Charlene B

Charlene B Agency Contractor

Operations manager and Customer service expert

Philippines - Tests: 3

To find a work where I can apply my skills and proficiency. While at home and attending to my family. I have been in the business for more than 5 years. As an executive assistant to a collections agent and I have worked my way through customer care and technical support. Management has been the highlight of my career. I take pride in motivating people and helping customers. This is why I take every job seriously and provide the best assistance that I can.

Groups: Pro Customer Service

Associated with: TRISIS Contact Solutions

100% Job Success
$12.22 /hr
4,081 hours

Maria Lucia Brigita Alcain Sunico

Maria Lucia Brigita Alcain Sunico Agency Contractor

Email, SEO Writing and Management Experience

Philippines - Tests: 4

I worked for the BPO industry for 11 years and being part of it the industry I was able to enhance my skills in Sales and Customer Service. I also got a new skills that I was able to improve through the years which are Management and Program management. Trained by the best BPO in the industry in the world, which trained me and pushed me to be my best in Sales and Customer Service (Voice, Email and Chat), made me to be the a driven manager in sales and customer service oriented professional.

Associated with: SUN Outsourcing Solutions

100% Job Success
$7.00 /hr
1,568 hours