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chat support Job Cost Overview

Typical total cost of Upwork chat support projects based on completed and fixed-price jobs.

Upwork chat support Jobs Completed Quarterly

On average, 132 chat support projects are completed every quarter on Upwork.

132

Time to Complete Upwork chat support Jobs

Time needed to complete a chat support project on Upwork.

Average chat support Freelancer Feedback Score

chat support Upwork freelancers typically receive a client rating of 4.56.

4.56
Last updated: September 1, 2015
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  1. Michael M.

    Michael M. Agency Contractor

    Chat Support / Customer Service / Email

    Philippines - Tests: 15 - Portfolio: 4

    I opt to SUCCESS not only for myself but also to the company I serve. Producing 100% Employer / Customer Satisfaction is my goal. These are established by my skills and abilities below: --Berlitz Certified --Good command in English (Writing, Listening, Reading and Speaking) --Customer Service (Email / Chat and Phone Support) --Worked as an encoder, can type 60wpm. --Ability to relay messages formally and in an understandable manner thru business letters, e-mails, voice mails, text messages and in person. --Receptionist by experience and has developed excellent telephone skills. --Sales driven --Outstanding communication skills. --Technical Knowledge: Internet connections and modem/router configuration setup, Microsoft Office, Operating Systems, and Some hardware installations.

    Groups: BigCommerce

    Associated with: Dynatech Team Solutions, Offshore Us Agency

    $5.56 /hr
    9,574 hours
    4.19
  2. Lian Jane Abadia

    Lian Jane Abadia Agency Contractor

    Administrative Support | Chat/Email Support | Telemarketing | SMM

    Philippines - Tests: 8

    Declared as within the top 10% of most successful freelancers in oDesk! I can offer you great help in customer service, admin support and social media. I also have proven expertise in: *Administrative tasks *Data Entry *Inbound/Outbound Call Support (Billing, Technical and Sales) *Chat Support (Sales, Inquiry, Billing and Technical) *Graphic Design *Email Support (Sales, Inquiry, Billing and Technical) *Social Media *SEO I am a fast-learner and have focus to get the job done. I am goal oriented and has strong verbal and written communication skills. I am organize and can deal with projects with minimal supervision. With all the experiences and expertise that I have, I am truly confident that I can do great on jobs and with these skills I am certain that I can be an asset for the company that I will be working for.

    Associated with: Online Freelancing Solutions

    $6.67 /hr
    6,306 hours
    4.71
  3. Roselle H.

    Roselle H. Agency Contractor

    Customer Service / Email Support / Chat Support / Transcriptionist

    Philippines - Tests: 4

    I have been part of the call center industry for more than 10 years. I started doing administrative work which later lead to being part of operations as quality associate, quality supervisor and after a few years, Quality Manager. The experience not only enhanced my communication and written skills, but my leadership skills as well. I have been given the privilege to be part of a pioneer team from where I have been exposed to the tools and processes needed in starting up a call center account. The knowledge and experience I gained have been very helpful in making sure I only provide excellent client experience to current and future clients.

    Associated with: RCH Solutions

    $11.11 /hr
    14,370 hours
    5.00
  4. Vipul Pradhan

    Vipul Pradhan

    Customer Support - Chat / Email / Ticket Support - Technical Support

    India - Tests: 7 - Portfolio: 13

    Excellent verbal & written English. Unique combination of skill-sets. Fast learner. Virtualization. VirtualBox. Mailserver setup. Translation (English, Marathi, Hindi & Gujarati). Basic WordPress setup; password recovery & MU setup. Basic Joomla setup & password recovery. Data entry. Video editor. Audio editor. Photo editor. Vector tracing. Map creation. Visualizer. Trainer. Documentation. I am also a Certified Angel Card Reader™. My skills: Troubleshooting of problems with computer hardware & networking: I am comfortable using Windows and Linux both as a desktop operating system as well as a troubleshooting tool. I can troubleshoot and resolve virus & spyware related problems; plus a lot of other issues that are related to hardware & software. Websites: I have experience setting up websites. Though, I have very limited skills as a developer, I have successfully setup a few websites for my clients. Instead of the developing side, I have a very good understanding of the website backend and the technicalities involved in setting up a website. Vector Graphics: I have been using Adobe Illustrator since quite some time now. I am learning to achieve expertise in it, so I often use the Internet to learn whenever I am stuck. Being a fast learner enables me to learn things fast as well as also add my own ideas. Reading Tarot and Oracle cards. Typing, Documentation & Translation: I have been an expert in Microsoft Word and also have worked with Adobe InDesign. I can do all tasks that you could do in Microsoft Word for a good formatting. InDesign has more options for flexibility when preparing documents such as portfolios, manuals, brochures, etc. I also do translation (English, Hindi, Gujarati). See my portfolio for examples. Photo Editing: I can do things like Removing background; Adding custom background; Make-up effects for faces; Color correction; Black&White to Color; and other relevant things. Video Editing: I have mostly edited wedding videos. Where I've used effects and tricks suitable for weddings. Some of the skills involved are Adding music; Retaining original sound; Enhancing original sound and making it suitable to listen; Add/create titles with effects using AfterEffects; Making slideshows from pictures and videos; Making Blurays and DVDs with customized menus; and many more.

    Groups: Pro Customer Service

    $10.00 /hr
    4,482 hours
    4.89
  5. Denis M.

    Denis M.

    Live Chat Support, Email Support, Social Customer Support

    Ukraine - Tests: 8 - Portfolio: 1

    I have 3 years of experience in Customers Support Service. I like to communicate with people, and it's easy for me to make decisions and find solution in different situations. Good skills in English. Excellent knowledge of Russian and Ukrainian. The main word which describes me is "creative". Creation for me is not just a funny hobby - it's the style of my life. So, I do need the work which requires the personality of a man who does this work. I am responsible and enthusiastic person, who has good communication skills, manners, and urge to work. I'm from Eastern Ukraine, so I have two native languages: Russian and Ukrainian.

    Groups: Pro Customer Service

    $7.78 /hr
    2,150 hours
    5.00
  6. Vickie C.

    Vickie C.

    Professional Chat, Email, Customer and Administrative Support

    United States - Tests: 9

    Reliable, efficient, customer-oriented and seeking challenging, long-term opportunities. I'm comfortable working in a variety of online customer support and administrative positions. I am currently interested in online chat, email, sales/service roles, or customer care and/or support positions (non-phone only). PLEASE NOTE: I currently own and love three dogs who aren't always professional or quiet during my workday. If occasional barking is not a problem, I will consider any offer. Thank you for checking out my profile, cheers!

    $16.67 /hr
    106 hours
    4.73
  7. Debie D.

    Debie D.

    Live Chat, Email and Ticket Support Representative

    Philippines - Tests: 6

    To work efficiently and with good quality is what I aim for every time I am assigned a certain job. I have worked as a Customer Service Representative for more than 5 years including chat support, email response handling, ticket support and as phone representative. I have experience using Zendesk, LiveChat, Olark, WHMCS and Avaya softphone. Throughout my career in customer service, I handled order taking, shipping/status inquiries, cancel and refund requests, retention, website navigation and other related customer needs. I am knowledgeable in MS Office tools (Word, Excel, PowerPoint). I also used Google Docs and Spreadsheets in documenting and filing data. I have studied Information Technology and basic accounting. I have good and fast typing skills, can do multitask and work under pressure. I am willing to enhance and to learn new skills in the process while growing in this chosen field. I will serve full dedication and give best results to my clients.

    $4.44 /hr
    3,287 hours
    4.73
  8. Jasmin Habelito

    Jasmin Habelito

    Expert Chat/Email Support with eBay experience

    Philippines - Tests: 6

    I have been employed as chat/email support representative with Motif Ltd Phils but have resigned from the post this month. This is an Indian company based on the Philippines, which has a list of known clientele such as eBay and Priceline. My experience with eBay has taught me a great deal on how to handle different kinds of people, providing them technical support as well but, mainly handling their concerns about their account which can range from opening one up to improving their standings on the site. I can provide immediate resolutions, with my navigation skills honed by years of experience with handling three chats at a time. In line with this, I can say that I can provide services with great considerations in deadlines set by clients. Currently, I am thinking of focusing my time as mother of three beautiful children who are in their middle school right now. As a working mother, I am committed to fulfilling my role as a parent, and as a good provider as I am a single mother. Opportunities such as this site can provide has opened new doors for working mothers, and I am willing to find a new avenue as a source of my finances.

    $5.00 /hr
    4,847 hours
    4.86
  9. Glenda Stamatelos

    Glenda Stamatelos

    Customer Service, Telephone support. live chat, Telemarketing

    South Africa - Tests: 10 - Portfolio: 6

    I have an absolute passion for excellent Client Service. It gives me great satisfaction to be able to assist someone, and to know that when they put the phone, down they are happy. I have been in the client Service industry for over 20 years. I started as a telemarketer and progressed toward management and then to National Telemarketing Manager for a stock market training company.I managed 6 different telemarketing call Centers nationally in South Africa for them. I also served as a client Service Supervisor for a medical aid company for 2 years I have client service experience in a variety of industries: Training, Recruitment, medical, marketing. e-commerce. I have experience with a wide variety of CRM packages. I have worked with Salesforce, Zoho, Infusionsoft and a few others. I have worked with happyfox ticketing and live-chat snapengage. I was the administrator as well as the manager for this live chat. I took a break from call centers and client services when my twins were born. But the passion never ended. When the boys were 2 I started my own magazine with a monthly distribution of 20 000 copies. The magazine still exists. I sold it , You can view it here: www.momandi.co.za I have a passion for awesome customer service. I am the best at what I do. I am motivated to give my best at all times. Being in the Virtual environment has permitted me to work in places that were previously unattainable to me. I have worked as a virtual assistant in the UK, USA, AU. Sometimes in all three countries on the same day! Absolutely amazing.

    Groups: Pro Customer Service

    $15.00 /hr
    454 hours
    4.62
  10. Catherine M.

    Catherine M.

    Personal/Virtual Assistant/Researcher/Live Chat Support

    Philippines - Tests: 6 - Portfolio: 2

    With solid 3 years experience in oDesk, I was trained to be efficient, professional and hardworking Virtual Assistant, Personal Assistant, Researcher and Chat Support Specialist in one. I am excellent in spoken and written English. Some of my skills include: 1. Managing Social Media platforms such as Facebook, Instagram, Twitter, and Pinterest. 2. Knowledge in using Google Docs/Drive, and MS Office 3. CRM Software 4. Typing Skills 5. Researching 6. Live Chat Support 7. Uploading Videos 8. Basecamp 9. Wordpress Content 10. And many more!

    $3.50 /hr
    1,545 hours
    4.60