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chat support Job Cost Overview

Typical total cost of Upwork chat support projects based on completed and fixed-price jobs.

Upwork chat support Jobs Completed Quarterly

On average, 141 chat support projects are completed every quarter on Upwork.

141

Time to Complete Upwork chat support Jobs

Time needed to complete a chat support project on Upwork.

Average chat support Freelancer Feedback Score

chat support Upwork freelancers typically receive a client rating of 4.54.

4.54
Last updated: August 1, 2015
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  1. Julius D.

    Julius D.

    Email and Chat Support Agent

    Philippines - Tests: 13

    An honest, hard-working professional driven with motivation and high ethical standards towards work. I have an unquenchable thirst for knowledge and unwavering desire to learn. My main objective is to become a part of a work family whom I can share my competence and experience. With my professionalism, commitment and perseverance, I believe that I can help the company move forth, obtain results and realise its visions.

    $5.56 /hr
    5,081 hours
    5.00
  2. Eleonor Quinit

    Eleonor Quinit

    Email Support, Chat Support, Data Entry, Content Moderator

    Philippines - Tests: 2

    I worked as a content moderator for a popular website and search engine for three years. My experience as a content moderator includes reviewing images, videos, and text (comments). I was the one who reject, approve, and escalate contents before it publishes. As part of my job, I also delete images, videos, and text even if it is already published in the website and creating abuse reports if and when the content has terms of service violation. I also worked as an email and chat support for a year dealing with technical issues by identifying the issue of the client and providing a solution by guiding client through corrective steps. Aside from the above mentioned, I worked as a technical support and my job includes handling calls from clients overseas, providing easy and understandable instructions and tecniques to be able to come to the correct solution to the client's issue.

    $5.00 /hr
    3,837 hours
    4.99
  3. Mylene Cardenal

    Mylene Cardenal Agency Contractor

    Expert Freelance Technical Chat and Email Support Representative

    Philippines - Tests: 9 - Portfolio: 4

    I have worked as a technical customer support for internet service. I handled email and chat accounts doing technical support, do some billing explanations, and appointment setting/truck order/service order. As much as I can be an objective and levelheaded, I can also be an abject subordinate - willing to be taught and to learn, very much able to work under minimal supervision.

    Associated with: Your Go-To Team

    $7.78 /hr
    7,539 hours
    5.00
  4. Everette Roxas

    Everette Roxas

    Email and Chat Support, Photoshop

    Philippines - Tests: 3 - Portfolio: 6

    I am professional and skilled in handling customer service and administrative tasks. With my three years of experience, I do my best to provide customer satisfaction. I receive calls and emails from customers who have issues about their billing and account. I have experience using Freshdesk, Zendesk, WHMCS and other CRM softwares. I'm familiar with Google docs, Microsoft word, Microsoft excel and Photoshop, I can type 40-45 wpm.

    Groups: Pro Customer Service

    $5.56 /hr
    3,955 hours
    4.99
  5. Jacqueline G.

    Jacqueline G. Agency Contractor

    Email and Chat Support Professional

    Philippines - Tests: 18

    I have more than 10 years customer service experience (including phone support, email and chat support and in-person support) in the telecommunications and data center industry. I handle mobile products (postpaid, prepaid, VAS), wired products (lease line, dsl, internet) for both corporate and retail clients. Part of my responsibility is to upsell and cross-sell new products and services to existing clients. In addition to my telecommunications background, I am knowledgeable in programming and web development because this was what I started with in the early years of my career. I am a technical person who can assist clients in the sales, IT and telecommunications field. I am very hard-working, organized, self-motivated, very resourceful, can multitask and very dependable. I have always been given extra research and presentation tasks in the groups I have worked with because I deliver above expectation. I have an excellent command of the English language, so communications will not be a problem between me and my client. I look forward to working with clients for non-voice projects. I type fast at 75WPM, always on my mobile devices (laptop, tablet or cellphone) majority of my non-work hours and would very much like to put the time I spend on these devices into more productive hours.

    Groups: Pro Customer Service

    Associated with: Alloutsource Inc

    $7.78 /hr
    24 hours
    5.00
  6. Mark Senatin Jr.

    Mark Senatin Jr.

    Email and Chat Support Specialist

    Philippines - Tests: 3

    I have been working as a Customer Service Representative for more than 5 years. I have worked as an Email and Chat Support for a computer company and a website similar to oDesk. I have my fair share of experience in handling voice accounts, but I am more adept in handling non-voice. The skills I have learned from these experience made me a reliable and independent employee. Having said this, I can work with less supervision and guarantee a great result for the job you will be assigning. If you want to hire someone you can trust, hire me.

    $5.56 /hr
    41 hours
    4.70
  7. Michael M.

    Michael M. Agency Contractor

    Chat Support / Customer Service / Email

    Philippines - Tests: 15 - Portfolio: 4

    I opt to SUCCESS not only for myself but also to the company I serve. Producing 100% Employer / Customer Satisfaction is my goal. These are established by my skills and abilities below: --Berlitz Certified --Good command in English (Writing, Listening, Reading and Speaking) --Customer Service (Email / Chat and Phone Support) --Worked as an encoder, can type 60wpm. --Ability to relay messages formally and in an understandable manner thru business letters, e-mails, voice mails, text messages and in person. --Receptionist by experience and has developed excellent telephone skills. --Sales driven --Outstanding communication skills. --Technical Knowledge: Internet connections and modem/router configuration setup, Microsoft Office, Operating Systems, and Some hardware installations.

    Groups: BigCommerce

    Associated with: Dynatech Team Solutions, Offshore Us Agency

    $5.56 /hr
    9,534 hours
    4.19
  8. Lian Jane Abadia

    Lian Jane Abadia Agency Contractor

    Administrative Support | Chat/Email Support | Telemarketing | SMM

    Philippines - Tests: 8

    Declared as within the top 10% of most successful freelancers in oDesk! I can offer you great help in customer service, admin support and social media. I also have proven expertise in: *Administrative tasks *Data Entry *Inbound/Outbound Call Support (Billing, Technical and Sales) *Chat Support (Sales, Inquiry, Billing and Technical) *Graphic Design *Email Support (Sales, Inquiry, Billing and Technical) *Social Media *SEO I am a fast-learner and have focus to get the job done. I am goal oriented and has strong verbal and written communication skills. I am organize and can deal with projects with minimal supervision. With all the experiences and expertise that I have, I am truly confident that I can do great on jobs and with these skills I am certain that I can be an asset for the company that I will be working for.

    Associated with: Online Freelancing Solutions

    $6.67 /hr
    6,289 hours
    4.71
  9. Roselle H.

    Roselle H. Agency Contractor

    Customer Service / Email Support / Chat Support / Transcriptionist

    Philippines - Tests: 4

    I have been part of the call center industry for more than 10 years. I started doing administrative work which later lead to being part of operations as quality associate, quality supervisor and after a few years, Quality Manager. The experience not only enhanced my communication and written skills, but my leadership skills as well. I have been given the privilege to be part of a pioneer team from where I have been exposed to the tools and processes needed in starting up a call center account. The knowledge and experience I gained have been very helpful in making sure I only provide excellent client experience to current and future clients.

    Associated with: RCH Solutions

    $11.11 /hr
    14,329 hours
    5.00