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Complaint Management Job Cost Overview

Typical total cost of Upwork Complaint Management projects based on completed and fixed-price jobs.

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Time needed to complete a Complaint Management project on Upwork.

Average Complaint Management Freelancer Feedback Score

Complaint Management Upwork freelancers typically receive a client rating of 4.45.

4.45
Last updated: September 1, 2015
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  1. Debbie F.

    Debbie F.

    Assistant Accountant

    Ireland

    I am currently working as an Assistant Accountant while studying CPA Ireland (Certified Public Accountants). I have recently just progressed into my professional examinations. I currently hold a Bachelor of Business Studies degree which was awarded in 2010 by the National University of Ireland, Maynooth. I have also previously studied a Professional Diploma in Education at Dublin City University during which time I worked as Business & Economics teacher in both Secondary Schools and Third Level education. I am very interested in becoming a well established freelance worker over the next year to help me fund my travel plans I have for Summer 2016 and hope that I during this time I will have built up a freelance career which will allow me to work while travelling.

    $15.00 /hr
    0 hours
    5.00
  2. Susanne Horn Davies

    Susanne Horn Davies

    Expert Translator for English from/into German

    United States

    I am a native German and 100% fluent in English. My background includes many years of experience in all aspects of bilingual work in the travel/tourism/hospitality industry. From onsite management, HR, sales, marketing and event planning as well as simultaneous translations for German businesses overseas.

    $22.00 /hr
    5 hours
    4.98
  3. Ellen B.

    Ellen B.

    VA Specializing in Social Media Management

    United States - Tests: 7

    I have been a Virtual Assistant and Social Media Manager for nearly 3 years. I have been the Administrative Assistant to the CFO of a large oil corporation in the past. I have nearly 8 years of direct customer service experience as well as extensive knowledge in conflict resolution and customer retention. I have also done ghost writing, original content creation (both writing and graphic design) as well as much, much more. I have a considerable amount of experience with many different platforms and applications. I am proficient on both Microsoft & Mac OS, experienced in all Office Applications as well as the Adobe Creative Suite. I have a passion for helping others to build their business to be successful and I believe I do that by being available, interested and engaged with you and your industry. I can take many of the montonous tasks off your plate so you can focus on bigger picture business and product development. I would love to connect with you and see how I can help you to build your business and balance life and work. Feel free to contact me via oDesk, and if you would like to see some of my work, content or services, visit my website at www.ellenbarcher.com. Thank you.

    $13.33 /hr
    88 hours
    5.00
  4. Andrea B.

    Andrea B.

    ShanePro

    Jamaica - Tests: 6

    Over 15 years, I have worked most positions within the sales division of the auto industry. I appreciate greatly the concept of deadlines and maximizing each opportunity. My sales and customer service abilities deliver exceptional work in a timely manner. As a business manager I have honed expertise in the area of loan assessment, selling various auto or loan related coverages,document verification, contract compliance while all the time pleasing the customer. A sense of humor, a wide range of customers, personalities and cultures, plus my own caribbean background has inspired my creative writing and taught me exceptional patience. If you are looking for spicy creative writer, you are looking at a very powerful source. I have been consistently successful in raising the bar on the customer service index which is calculated from direct customer reviews. My telephone,written and interpersonal communication skills rank as excellent and deliver the required results. Yours sincerely Andrea B.

    $16.67 /hr
    380 hours
    5.00
  5. Charlene B

    Charlene B Agency Contractor

    Operations manager and Customer service expert

    Philippines - Tests: 3

    To find a work where I can apply my skills and proficiency. While at home and attending to my family. I have been in the business for more than 5 years. As an executive assistant to a collections agent and I have worked my way through customer care and technical support. Management has been the highlight of my career. I take pride in motivating people and helping customers. This is why I take every job seriously and provide the best assistance that I can.

    Groups: Pro Customer Service

    Associated with: TRISIS Contact Solutions

    $12.22 /hr
    3,874 hours
    5.00
  6. Andrey Sarapulov

    Andrey Sarapulov Agency Contractor

    Zendesk Consultant and Project Manager

    Czech Republic - Tests: 8 - Portfolio: 5

    Experienced bilingual European based Zendesk Consultant and Project Manager with 8000+ upwork(ex-odesk) hours with background in Robotics & Business. Self taught Front End Developer (HTML, CSS, JavaScript, jQuery, underscorejs, handlebarjs) with experience in Zendesk Help Center customisation, Zendesk app development, Zendesk API and Google Scripts. Familiar with all aspects of Zendesk including configuration, optimisation and integration with external systems. Over the last 5 years I was involved into all sort of Zendesk projects starting from single Agent instances going up to complex large implementations which cover: - Help Center customisations - Zendesk app development - migrations - integrations with other systems - process design and optimisation - account health check etc. For the last 3 years I am heavily involved into Project Management areas helping small and mid size business from variety of industries to accomplish their goals. Projects I been involved into covered - Customer Service organisation - Launching new business and startups - Developing processes for Support, Service - Custom development projects (front-end, back-end, widgets & apps, web services) - Processes optimisation and improvements etc. Being self taught Front End Developer I build a number of Zendesk Help Center designs, Zendesk Apps, Google Script driven web services. Also, managed and consulted other front end developers on Zendesk related areas. I am familiar with technologies likes: - HTML - CSS - JavaScript and jQuery (including AJAX) - underscorejs & handlebarjs - Google Scripts Tags: zendesk, project management, front end developer, HTML, CSS, JavaScript

    Groups: oTranslators, Pro Customer Service

    Associated with: Andrey Sarapulov [company]

    $30.00 /hr
    8,463 hours
    5.00
  7. Laurence dan B.

    Laurence dan B. Agency Contractor

    Email Handling,Customer Service, collections, mangement, training,

    Philippines - Tests: 5

    I have been in customer service for 10 years. I started in 2002 and my experience, played a vital role on my goal. I was a part of the Training team, a Manager and a Customer Support Representatve. I understand the vital role of training the agents in any operations of a business. This is what I have taken part in the years I have been in the business. To know what you can about what you support and to always go an extra mile for the customer.

    Associated with: TRISIS Contact Solutions

    $12.22 /hr
    722 hours
    4.60
  8. Jason L.

    Jason L.

    Social Media and Internet Enthusiast

    United States - Tests: 4 - Portfolio: 3

    I am an incredibly efficient, reliable and hard-working employee. With vast knowledge of the social media universe, and the internet. My time management skills are unmatched and I am very detail-oriented. I have experience in developing and executing social media campaigns of all sizes and businesses. I am fluent in both English and Spanish, which helps in servicing my clients from different backgrounds, It's my role to analyze, study, and develop your campaign. I will always add my experiences and knowledge in helping in the development of your campaign, in the execution, and to the success of your business. Most of my clients are very new to the Digital Media World. I am very patient and understanding.

    $12.00 /hr
    10 hours
    5.00
  9. Cjeah Fernando

    Cjeah Fernando

    Customer Service | HR Coordinator | Data entry | Virtual Assistant

    Philippines - Tests: 4 - Portfolio: 1

    I have 6 years experience in Customer Service. In oDesk, I want to establish a career in customer service support (voice or non-voice), data entry, administrative work, recruitment and as a virtual assistant. I can do different types of administrative work like researching, data mining , and others. My goal is to provide my clients 100% quality work that will lead to satisfied clients and a good relationship with them. I would like to make use of my craft and skills to be known as a good contractor and someone dependable and reliable. To gain more knowledge through experience and make me a more professional individual. Honesty, patience, hardworker, responsible, excellence and quality work are just the few words I keep in mind each time I work on something. I possess extensive experience in Customer service, I am diligent, target-centric and result-oriented, I am efficient in sorting out instantaneously all kinds of service and products needs of the customers.

    Groups: Pro Customer Service

    $6.67 /hr
    4,360 hours
    4.80
  10. Katherine A.

    Katherine A.

    Social Media, Research, Corporate Communications, PR, Online Community

    United States - Tests: 5

    Provides exceptionally professional virtual service, both in spoken and written demands for this highly competitive social commerce environment. Delivers basic and advanced Social Media and Online Community Management packages to existing and starting businesses and professionals. Also provides Social Media Development and Management support and Web Research, full time or part time, to existing Social Media solutions outfits, small businesses and start ups. Administers efficient business and administrative support services vital to your business operations. Services include Professional Email Correspondence Service, Web Research, Corporate Communications, Recruitment, Sales and Marketing Plan Implementation, Client Relationship Management, Content Writing and Product/Service Reviews.

    $10.00 /hr
    670 hours
    4.51