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Conflict Resolution Upwork freelancers typically receive a client rating of 4.52.

Last updated: October 1, 2015
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Sherry Lee Ann Tena

Sherry Lee Ann Tena

Agent Manager, Team Coach, QA Analyst, Google Places Expert

Philippines - Tests: 3

Sherry Lee Ann H. Tena is an experienced call center representative boasting an almost eight-year exposure to the BPO industry. She started as a regular customer service representative, which has led to various promotions, including Quality Assurance and Resolutions Experts posts on two different financial accounts. She is good at multitasking, adapts to changes easily, handles stress well, and requires minimum supervision when assigned a specific task. She's keen at details and good in analysis and issue resolution.

100% Job Success
$6.67 /hr
8,437 hours

Autumn W.

Autumn W.

Customer Service/VA

United States - Tests: 5

I am highly skilled in office administration and customer service to be able to meet your needs in a timely and satisfactory manner. I have excellent telephone and email etiquette. I have advanced PC knowledge and skills, Internet, E-mail, Word Perfect, Microsoft Word, Excel, Outlook, Windows, Mac, Google, Quickbooks, Quicken, and Transcription. I am equally effective working in self-managed projects as well as a team member. I am very detail oriented and have excellent organizational skills and time management skills. I am honest, straight forward, respected and trusted by others. Some of the services provided are as follows: * Personal tasks * Experience with Zendesk, Ultracart for Orders, Amazon, Ebay, Paypal, etc. * Processing refunds through Ultracart, Amazon, and PayPal. * Administrative tasks * Secretarial duties (client contact, appointments, calendaring, etc.) * Travel arrangements * Billing (invoicing/collecting) * Customer Service * Vacation planning/Event Planning * Transcription * Office Support/Management * Proofreading * Phone Support

Groups: Pro Customer Service

100% Job Success
$10.00 /hr
3,554 hours

Glenda Stamatelos

Glenda Stamatelos

Customer Service, Telephone support. live chat, Telemarketing

South Africa - Tests: 10 - Portfolio: 6

I have an absolute passion for excellent Client Service. It gives me great satisfaction to be able to assist someone, and to know that when they put the phone, down they are happy. I have been in the client Service industry for over 20 years. I started as a telemarketer and progressed toward management and then to National Telemarketing Manager for a stock market training company.I managed 6 different telemarketing call Centers nationally in South Africa for them. I also served as a client Service Supervisor for a medical aid company for 2 years I have client service experience in a variety of industries: Training, Recruitment, medical, marketing. e-commerce. I have experience with a wide variety of CRM packages. I have worked with Salesforce, Zoho, Infusionsoft and a few others. I have worked with happyfox ticketing and live-chat snapengage. I was the administrator as well as the manager for this live chat. I took a break from call centers and client services when my twins were born. But the passion never ended. When the boys were 2 I started my own magazine with a monthly distribution of 20 000 copies. The magazine still exists. I sold it , You can view it here: I have a passion for awesome customer service. I am the best at what I do. I am motivated to give my best at all times. Being in the Virtual environment has permitted me to work in places that were previously unattainable to me. I have worked as a virtual assistant in the UK, USA, AU. Sometimes in all three countries on the same day! Absolutely amazing.

Groups: Pro Customer Service

92% Job Success
$15.00 /hr
665 hours

Sithembile B.

Sithembile B. Agency Contractor

Polished Customer Sales & Services Expert

South Africa - Tests: 7 - Portfolio: 2

A polished oriented professional with an unwavering commitment to customer service, an ability to build productive relationships, resolve complex issues and win customer loyalty. I have vast experience in Ms Excel, Google Drive, Constant Contact, CRM, NICE, Adluge (Sales Lead Management), airline reservations systems and a well-established track-record and refined experience in administration support, and airline reservations. I have displayed a high degree of service orientation, constantly exceeded expectations and been officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations. Possessing excellent analytical, comprehension and interpersonal skills, my ability to deliver friendly and courteous service as well as knowledge of presenting a positive image of the company, I am certain that I will fit in easily in your team.

Associated with: Exclusive Virtual Assistants

94% Job Success
$8.89 /hr
671 hours

Jackie Gruhlke

Jackie Gruhlke

Marketing, research, recruiting, sales, and administrative assist

United States - Tests: 2

In the last 10 years I have been successful in various jobs and industries, many of which were of a secretarial or administrative assistant nature as well as management. I have been responsible for many offices’ overall office administration and greatly enjoyed those positions. Most recently I was employed as the office manager and operations coordinator for a construction business. My responsibilities included scheduling meetings and functions, coordinating staff meetings, answering multi-line phones and transferring clients to the proper employee, creating office documents, and communicating with public and private entities for optimum success of the company and the best representation of the company image. I coordinate all aspects of communication between the office and field staff; participate in payroll, bookkeeping, invoicing, inventory, vehicle fleet management, as well as an array of other tasks. Previously I worked as the office manager at a software company, a secretary at a law office, a personal assistant at healthcare facility, a night auditor and front desk employee at a hotel, an administrative assistant at a communications business, as well as a manager at a local airport. As a child I spent summers helping out with filing documents and various clerical duties at my grandfather’s abstract and title company and this taught me to be highly efficient, organized, detail oriented and how to best communicate well with people. I believe you will find me not only to be a “jack of many traits”, but that I strive to master each skill as well.

$8.89 /hr
23 hours

April Banta

April Banta

Creative Approach. Results-Driven Focus.

United States - Tests: 1 - Portfolio: 4

Results-oriented, forward thinking marketing executive with proven, consistent ability to strategically plan, design, and execute marketing strategies through multichannel management and collaborative teamwork. Solid track record of success in strategic planning, brand development and management, process development and implementation, problem-solving, creativity, leadership, and relationship management. Utilize strong interpersonal, written and verbal communication skills, as well as oversee marketing staff of four and marketing budgets. A driven leader with a passion for effective campaigns and the determination necessary to ensure project completion.

90% Job Success
$55.00 /hr
115 hours

R. Bradberry

R. Bradberry

Admin/Customer Service Expert

United States - Tests: 1 - Portfolio: 1

Over 20 years in the administrative/customer service field. Excellent customer service rep, awarded and recognized. No job is too big or too small, willing to help on any level needed. I am experienced in administrative, customer service, site administration, PR, and some technical support. Have assisted a vast variety of employers in bringing their company's into the 21st century with my extensive organizational skills. Ready to help in any way needed.

$11.00 /hr
54 hours