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Hire a freelance customer service representative to help you save time and keep your customers happy 24/7. A professional customer service rep can field questions, help users, solve problems, and take care of your clients...freeing you up to do the work that is at the core of your business.

Many of our freelance customer service reps have experience in large call centers around the world, and are ready to bring their professional experience to help your business.

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Customer service Job Cost Overview

Typical total cost of Upwork Customer service projects based on completed and fixed-price jobs.

Upwork Customer service Jobs Completed Quarterly

On average, 1,403 Customer service projects are completed every quarter on Upwork.

1,403

Time to Complete Upwork Customer service Jobs

Time needed to complete a Customer service project on Upwork.

Average Customer service Freelancer Feedback Score

Customer service Upwork freelancers typically receive a client rating of 4.69.

4.69
Last updated: July 1, 2015
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  1. Jay Henayon

    Jay Henayon

    Lead Generation Specialist

    Philippines - Last active: 1 day ago - Tests: 7 - Portfolio: 14

    Recognized as 2013 Top 5% ODesk Freelancer. To be part of any company in the fields of Lead Generation, Web Research and Database Building, and to fully utilize my skills in order to contribute to company's success. Over the last 1 year and 3 months, I have done great jobs working in research groups in Brazil, America, London, and Germany as a virtual assistant, web researcher and data entry specialist. As a Six Sigma Yellow Belt, I have showed and applied strategies and initiatives to finish tasks systematically and professionally with utmost accuracy and complete the task always ahead of time. I have developed skills and competencies of a highly adaptable, flexible, trainable and passionate Virtual Assistant. The following are the list of skills acquired & developed within my 3 years of experience (but not limited to): *Lead Generation *Database Building *Internet Research *Data Mining/Data Scraping * Administrative Assistant Support * Personal Assistant * Customer Service Representative * Document Organizing, Reporting, and Converting * Web Research * Google Docs Creation/Editing * MS Office Competent (Word, Excel, PowerPoint) * PDF Creation/Conversion/Editing * Customer Service

    $9.00 /hr
    9,214 hours
    4.97
  2. Jenie D.

    Jenie D.

    Article Writer/Re-writer, Blogger, SEO, Wordpress

    Philippines - Last active: 2 days ago - Tests: 12 - Portfolio: 10

    I wish to bring to your attention the achievements, skills, strategic thinking and leadership abilities that enable me to exceed earnings goals under less than ideal economic conditions. I have a firm belief for conscientious service and passion for continued learning because I strive for improvements to become a sturdy asset to any team I join.

    $10.00 /hr
    1,049 hours
    4.94
  3. Chere Poole

    Chere Poole

    Blogger, Copywriter, Creative Writer, Editor, Researcher

    United States - Last active: 1 day ago - Tests: 6 - Portfolio: 13

    I am an experienced writer, editor and marketing professional with an excellent work ethic and positive, "I can do" attitude. Self-motivated and organized, I bring a wealth of knowledge and experience to the table. I intend to keep my 5 star rating by using excellent research, writing and editing skills to deliver quality work for my clients. Whether I produce newsletters, blogs, articles, product and service descriptions or promotional brochures for your business, SEO copy for your website, or help you polish a resume, short story or novel, every project receives my best effort. I take great pride in my work, and consider your project my project. For a look at my recent blogs, check out CBeyond Realty.com. Put me to the test, I'm excited to show you how I can help!

    $55.56 /hr
    1,532 hours
    5.00
  4. Maria Pilar Ayala

    Maria Pilar Ayala

    English-Spanish Translator

    United Kingdom - Last active: 2 days ago - Tests: 8 - Portfolio: 18

    I have an extremely high level of fluency in Spanish as well as command of English and general knowledge and extensive familiarity with both cultures. I have experience translating websites for schools, travel agencies, charities, restaurants, hotels, health centers, etc. and documents in the fields of education, politics, fauna & flora, finance, food, history, IT, real estate, religion, literature, etc Spanish native with a broad range of customer service, organizational and management skills gained from employment in Hospitality and Leisure, versatile, punctual and reliable, with initiative and enthusiasm. I work well under pressure, as part of a team or individually, in busy and demanding environments. I am a dedicated and eager translator who enjoys a challenge.

    $16.67 /hr
    1,496 hours
    4.99
  5. Randall S.

    Randall S.

    Resume Writer Technical Writer Job Search Consulting

    United States - Last active: 17 days ago - Tests: 25 - Portfolio: 72

    Greetings. Welcome to my profile. I have been a contractor with oDesk for about 4 years and provide clients services in two areas: A. Job search consulting that spans resume writing, cover letter writing, job application submissions and job consulting for problematic or difficult career moves transitions. My portfolio has case studies of the outcomes I obtain for clients. B Technical and marketing writing for electrical, electronic and industrial products and services. I am a natural-born English speaker. I am results-oriented professional with excellent communication and interpersonal skills. I look forward to working with you.

    Groups: Article Samurai

    $27.00 /hr
    1,182 hours
    4.99
  6. Tonya D.

    Tonya D.

    Creative Writer, Blog & Article Writer, Social Media Expert

    United States - Last active: 1 day ago - Tests: 9 - Portfolio: 5

    I am a professional, accurate, native English writer, specializing in travel writing. With my degree in Broadcast Communications, I write for blogs, articles, newsletters, social media, emails, travel proposals and more. A Jane of all Trades, I've written everything from training manuals to scripts to educational materials for children and adults. I can edit your materials professionally and proficiently. I enjoy writing destination articles and travel specials, as well as travel advice blogs. In addition to travel writing, I manage social media accounts for several companies, travel, restaurant and non-profit to name a few. Social Media Marketing is an important step in increasing engagement with your customers, and providing a two-way conversation that is unique in business advertising. I believe in the 80/20 rule with 80% engagement and interaction, and 20% promotional. Previously, I have developed curriculum and training for large call centers as well as facilitating training for K-12, retail, call centers and small business. I have trained one to one as well as large groups, both in person and virtually. I also have experience providing technical support to home and business users. Strong writing skills used to write step by step documentation that is comprehensive yet clear. I have call center experience providing customer support to up to executive levels.

    $26.67 /hr
    2,333 hours
    5.00
  7. Veranuch W.

    Veranuch W.

    Writing&Translation - English-Thai-Laotian

    Thailand - Last active: 3 days ago - Tests: 3 - Portfolio: 5

    A well qualified native Thai spoken person, who is run by an extremely high motivation. I, especially, love to challenge with all kind of “interesting” task. I considered myself a comprehensive skilled person with broad knowledge. I do not mind to give it a start with the nice interesting task(s) all over new and again and am always ready to push it a terrific go. For person who will to know of a degree I hold, I hold one of LL.B. (criminal). I am pretty sharp and fair. And I am fairly flexible at the reasonable point. Here they are the list of things that I, surely, provide: 1). Translation: English-Thai-English, Laotian - Thai/English - no vice versa (100% Human made, NO fancy of a Bot made kind.) 2). Writing: Creative writing: Travel, legal, speech and public speaking article, review, short story, mind & spirit and etc. 3). Photography: On negotiation ... Please do not hesitate to contact me directly to see if I meet and match to all the needs of your task(s) and, importantly, to find out if I meet your view(s). Please leave me the queries you have got in mind. Check-no-choose is also welcome! P.s. I am a bit skippy about my work folio – not the work experiences. I have been translating for various projects and in varied range of terminologies/industries.

    $16.67 /hr
    141 hours
    4.98
  8. Veronique D.

    Veronique D.

    Editor/Proofreader/Translator/Transcriber

    United States - Last active: 1 day ago - Tests: 7

    I am currently working part time as a proofreader and available to take on more work. My scores on Upwork English language tests are quite good, and I have been well reviewed by my clients. I provide English proofreading, editing, and transcription as well as translation from French to English.

    $15.00 /hr
    1,065 hours
    4.92
  9. Anil M.

    Anil M.

    Graphic designer

    Nepal - Last active: 12 days ago - Tests: 3 - Portfolio: 8

    I'm a Freelance Graphic Designer, artist and Illustrator. More than 6 years i am engaged in this field. I would like to give the best and award winning designs to smart clients. Doesn't matter whether it is small or big business. I have work with many clients which has developed my professionalism. visit www.perfectdesign.co I am: 1. Passionate (I absolutely love what I do) 2. Enthusiastic (I want to learn) 3. Focused (I have the right attitude)

    $16.67 /hr
    451 hours
    5.00
  10. Junalyn S.

    Junalyn S.

    Team Lead|Virtual Assistant

    Philippines - Last active: 3 hours ago - Tests: 5 - Portfolio: 7

    I've been working here at oDesk for 3 years, at that range of time i have learned & earned different skills through the help and guidance of every employer I have worked on for the past years. All that I have learned became a tool to be more accurate and at the same time a render a quality work to my clients and delivered it at the exact deadline. And I will be always open to all opportunity and to learn more and be able to help other workers.

    $5.56 /hr
    13,084 hours
    5.00