Get Your Customer Service Project Started Today!

Hire a freelance customer service representative to help you save time and keep your customers happy 24/7. A professional customer service rep can field questions, help users, solve problems, and take care of your clients...freeing you up to do the work that is at the core of your business.

Many of our freelance customer service reps have experience in large call centers around the world, and are ready to bring their professional experience to help your business.

Browse Customer service job posts for project examples or post your job on Upwork for free!

Customer service Job Cost Overview

Typical total cost of Upwork Customer service projects based on completed and fixed-price jobs.

Upwork Customer service Jobs Completed Quarterly

On average, 1,322 Customer service projects are completed every quarter on Upwork.

1,322

Time to Complete Upwork Customer service Jobs

Time needed to complete a Customer service project on Upwork.

Average Customer service Freelancer Feedback Score

Customer service Upwork freelancers typically receive a client rating of 4.69.

4.69
Last updated: August 1, 2015
Clear all filters
  1. Jon W.

    Jon W.

    Technical Support Specialist/Help Desk

    United States - Last active: 1 day ago - Tests: 8

    I have over 15 years training, experience, and a proven ability as a Tier 1-2 Technical Support Specialist and Help Desk Technician. This allows me to exceed your expectations when it comes to outstanding support and customer service. I’m ready to diagnose and repair Windows XP-Windows 7. My experience ranges from replying to customer email to hands-on computer repair. There is no computer issue that can’t be resolved. Where I stand apart from the others is my ability to do so in a professional and timely manner.

    $22.22 /hr
    6,440 hours
    5.00
  2. V Paul

    V Paul

    Team and Project Management, Customer Retention, Risk Management

    Philippines - Last active: 5 hours ago - Tests: 5

    Vincent has over 8 years of experience in the field of Customer Service/Support with focus on Guest Relations and Customer Retention. During this time he has developed valuable skills including: -Ability to formulate plans and procedures that allows him to successfully complete assigned projects. -Ability to communicate effectively with individuals from diverse backgrounds. -An eye for detail and the dedication to follow up on any project from inception to conclusion making sure that all necessary and intermediate steps are accurately completed. He is also well traveled - having visited several countries in Europe, South America, Canada, USA, and Africa. This enabled him to learn and adapt to diverse cultures and people. Vincent has established long term and satisfactory business relationships with clients here in oDesk as attested to by his excellent ratings and feedbacks.He looks forward to new opportunities to help other companies leverage their business in this Network.

    Groups: Zendesk

    $8.89 /hr
    24,065 hours
    5.00
  3. Valentina D.

    Valentina D.

    Blogger, Copywriter, Research Data Entry Specialist

    Italy - Last active: 1 day ago - Tests: 3

    I’m a freelance Blogger-Copywriter, Social Media Specialist, Research and Data Entry Specialist. I write for several websites about cooking, about tourism and about local news. I'm also developing apps for iPhone and Android phones. I create mini-audio guides about the most beautiful towns and villages in Tuscany. I’ve been working in tourism and new technologies since 2006, when I was Content Manager for multimedia guides for visiting art cities. Then I worked as E-Commerce Manager for a leather company selling leather goods all over the world and I was in charged of customer service and webmarketing. I also worked for a famous Florentine webagency that has several websites about Tuscany, as well as a dedicated blog and forum. I used to write contents, doing SEO and being active on the forum and on the blog. I’m a motivated and dynamic person and I commit myself into work really hard. I’m also mum of a lovely boy. At the moment I’m trying really hard to get my job priced and not just appreciated.

    $25.00 /hr
    5,157 hours
    5.00
  4. Claudia Cavina

    Claudia Cavina

    Bilingual Italian English, versatile worker, fast learner

    Italy - Last active: 2 days ago - Tests: 18 - Portfolio: 10

    Please If you need my services contact me with a message, odesk doesn't allow us contractors to contact You (client) directly unless you started a contact with us before, so any question posed as custom message in the decline offer goes unanswered if you haven't started an interview before declining the offer we made as contractors. Thank you for your understanding. At the momet my main objective is to accumulate expertise and more experiences in the fields where my strenght points lay, The final goal I'm hoping for is one day have an interesting curriculum that shows my versability, taking full advantage of my bilinguism, as Italian is my mother tongue while I've studied English, of course also business oriented, for the past 15 years, attending courses in English specialized schools like London's Malvern House. During the years both for school and recreational projects I've found myself working with programs like : microsoft word, for my creative writing passion; microsoft powerpoint, because words and poems are good but pictures and photos help expressing your ideas so much better and in a more immediate way; microsoft excel, using spreadsheet and filters to organize, schedule and make data easier to find. I've been inside different communities where I helped out managing and overviewing their forums and chats. At the present time I'm still in the University, studying in the conservation of cultural heritage field, hoping one day to enter into an american art gallery or a museum and become an art curator. To help fulfill this ambition,I've successfully attended Frank Boehm's course of "Exhibitions and Installments" at the IUAV in Venice, and learned some practical lessons about art exhibitions from Alessio Boschi. I've worked on my local territory with some contemporary art artists, Giusy Marchesini and Abdessamad Halloumi, helping with few of their temporary exhibitions. In the above mentioned positions, the photography course taken with Guido Guidi was a huge help, as it had helped me develop my artistic eye especially for compositions.

    $14.76 /hr
    5,296 hours
    5.00
  5. Joanne aika C.

    Joanne aika C.

    Writer/Editor/Transcriptionist/Data Entry Professional

    Philippines - Last active: 1 day ago - Tests: 6 - Portfolio: 3

    I'm a Literature major from UP Diliman. I'm looking for a full-time job in any of the following areas: data entry, research, writing, editing and transcribing. My passions include literature, film, food, travel and fashion. My previous work experience includes customer service and transcription editor for McGraw Hill. I was a working student all through out college, so I'm pretty keen at multi-tasking and meeting deadlines. I can work with minimal supervision and willing to be trained if necessary.

    $11.11 /hr
    6,654 hours
    4.99
  6. Finola Uy

    Finola Uy

    Data Entry Professional

    Philippines - Last active: 1 day ago - Tests: 4

    I am a dynamic and capable individual looking for jobs that challenge and allow me to apply my skills and knowledge.I have excellent communication, customer service and administrative skills, am a quick learner and hard worker. I believe that I possess the necessary skills and resources to be an invaluable contribution to your company.

    $6.67 /hr
    3,432 hours
    5.00
  7. Ricardo Encarnacion

    Ricardo Encarnacion

    Operations Executive, Account/Project Manager

    Philippines - Last active: 1 day ago - Tests: 5 - Portfolio: 5

    I have more than 10 years experience in start-up and established environments which helped me develop a wide range of skills to successfully contribute in a variety of business areas, including training and organizational development, continuous improvement, project management, and day-to-day operations. Over the years, I have involved myself in successful problem solving and process improvement initiatives to simplify and align business processes, reduce cost, and meet new goals such as increasing profits and performance and accelerating cycle time. I pride myself in driving operational excellence, leading by example, and helping other people succeed.

    $13.33 /hr
    5,676 hours
    5.00
  8. Dominic I.

    Dominic I.

    Customer Support & Virtual Assistant (All-Rounder)

    India - Last active: 5 hours ago - Tests: 7 - Portfolio: 3

    I have an experience of twelve years in the customer service industry and I would need to be trained according to the specification of product/service. I am excellent at using computers and has good typing speed. I am detail oriented and have good experience in multi-tasking, and can take down notes on a call without interrupting the customer. Customers can clearly understand me and I have no problem solving the queries of the customer providing timely and friendly service. Because of my long-term working experience I have gone beyond customer’s expectations which has earned me good feedback from customer’s as well as clients. With this I have the ability to upsell, I can convince the customers who see the need to buy add-ons to their existing products. Most of the products and service were related to computers, and because of this I have very good knowledge in software and hardware related issues. I have a good understanding of operating systems and other software applications. My key role in my previous company was to identify any technical error and provide an immediate solution.

    Groups: Pro Customer Service

    $4.50 /hr
    19,034 hours
    4.90
  9. giselle santos

    giselle santos

    Project lead, admin/virtual assistant, social networking, writer

    Philippines - Last active: 1 day ago - Tests: 12 - Portfolio: 1

    Fulltime freelancer since October 2008. I intend to keep long term clients and I am always after their satisfaction. I have been trained to various online marketing strategies including but not limited to: SEO, SEM, blog postings, press releases, product launching, email campaigns and lead generation. I work comfortably with social networking sites such as Pinterest, Instagram, Twitter, MySpace and Facebook. I've been a Freebase data entry specialist since November 2011. Project lead role includes overseeing projects from start to finish, troubleshooting, handling teams, making sure project is delivered on time and according to client's expectations, analysis and reports. Well exposed to Google docs and other Google apps.

    $7.78 /hr
    11,063 hours
    4.99
  10. Criselle D.

    Criselle D.

    Experienced email corresponder

    Philippines - Last active: 5 hours ago - Tests: 12

    Driven. Conscientious. Adaptable. Detail-oriented. Easy to work with. I do customer service (email/chat support) and I am into a variety of projects/tasks wherein I can productively utilize my understanding of the English language. Send me an invite and let us talk! - with a total of more than 3 years work experience as a phone and email customer support - with proficient skills in active & empathetic listening, multi-tasking, computer, and English communication - has recently done web research and email address sourcing

    $4.44 /hr
    4,260 hours
    5.00