Customer Service Specialists

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Hire a freelance customer service representative to help you save time and keep your customers happy 24/7. A professional customer service rep can field questions, help users, solve problems, and take care of your clients...freeing you up to do the work that is at the core of your business.

Many of our freelance customer service reps have experience in large call centers around the world, and are ready to bring their professional experience to help your business.

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Customer service Job Cost Overview

Typical total cost of Upwork Customer service projects based on completed and fixed-price jobs.

Upwork Customer service Jobs Completed Quarterly

On average, 2,196 Customer service projects are completed every quarter on Upwork.


Time to Complete Upwork Customer service Jobs

Time needed to complete a Customer service project on Upwork.

Average Customer service Freelancer Feedback Score

Customer service Upwork freelancers typically receive a client rating of 4.70.

Last updated: May 1, 2015
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  1. Michela Fari

    Michela Fari

    Quality translation work/Customer-oriented services

    Italy - Last active: 04/22/2012 - Tests: 10

    My name is Michela Fari' and I live in Italy (province of Lecce). I attended the faculty of Foreign Languages at Salento University. My mothertongue is Italian and my knowledge of English language is excellent (both spoken and written). I have been studying Japanese language for six years and spent 14 months in Japan attending a Japanese language school and the Kyoto Sangyo University. As regards my professional experience, I have been working for two years in a small company in Poggiardo(LE), Ecotek srl, where my main activities and responsibilities included: general secretary activities, bookkeeping, business correspondence management, retail and customer service. During my professional experience I had the chance to use my foreign languages knowledge as well. Not only did my main activities at Ecotek srl include English translation of various documents, in 2010 I also worked as a Japanese-Italian interpreter during the 'Lecce Fashion Weekend 2010'; In addition to my retail, secretary and customer service experience, I have excellent communication skills. I always maintain a gracious and professional manner when communicating with people, including customers and store staff. I'm an excellent team worker, very versatile at work and veyr customer-oriented. I am seeking opportunities to work as a translator or to enter the import-export section of a growth-oriented company. Thank you for your consideration.

    $10.00 /hr
    0 hours
  2. Olga P.

    Olga P. Agency Contractor

    Professional Native Russian/English/Ukrainian Translator/Tech Writer

    Ukraine - Last active: 1 month ago - Tests: 15 - Portfolio: 42

    SUMMARY: - Native Russian speaker and professional translator fluent in English & Ukrainian, intermediate knowledge of German - Master's degree in Translation and Linguisticts - 9 + years of experience in technical translation / copywriting / SEO content writing / software and website localization / software user guides (manuals) writing / proofreading - Top 10% in the Russian to English Translation Test on oDesk - Strong computer skills (MS Word, Excel, basic HTML, PHP, software installation skills, Adobe Photoshop, Robohelp, InDesign, etc.) - Working fast without compromising the quality of work - High-speed Internet connection - Other skills include: customer service / SEO / social bookmarking / business development / marketing / consulting / project management / recruiting - Open to new challenges at a reasonable price EXPERTISE: * Translation, Transcription, Interpretation My working language pairs are as follows: English <-> Russian English <-> Ukrainian Russian <->Ukrainian German -> Russian German -> Ukrainian * Customer Service * Copywriting, Articles Writing, SEO Content Writing * Social Bookmarking * Business Development * Recruitment AREAS OF EXPERTISE: - Information Technologies, including software, hardware, web design (I translated computer books, copyrighted and localized website content, wrote technical documentations and software manuals as well as numerous technical articles from English to Russian and vice versa) - Business Communications (I managed business correspondence in a local software development company and translated business letters and other correspondence from English to Russian and vice versa) - Software Documentations Writing - Legal Documents Translation - Health and Medical Documents Translation & Writing - Copywriting - SEO Writing - Travel Guides Writing & Translation - Art-related Articles Writing & Translation Need high quality services or a quote? Do not hesitate to contact me and let us discuss your project in details. Look forward to hearing from you soon. Warm regards, Olga

    Groups: oTranslators

    Associated with: TextUnion

    $12.22 /hr
    862 hours
  3. Iulian S.

    Iulian S. Agency Contractor

    Server and Cloud Architecht/Visionary

    Romania - Last active: 2 months ago - Tests: 18

    During the last 4 years I have been focusing my work towards Cloud technologies, fault tolerant, high traffic, integrated and distributed environments of any sizes. So long to my past life as a classic Microsoft core/LAMP sys/net admin. I have worked in the internet service provider companies and software development companies for more than 10 years. I have good communication and excellent problem solving skills which are reflected in my past work on oDesk. A few skills.... ✔ Infrastructure design ✔ Project management, Technical support management ✔ DevOps ✔ General Networking, CCNA ✔ Distributions: Debian, RHEL, CentOS, Fedora, Oracle Enterprise Linux, Ubuntu, Gentoo ✔ Microsoft Technologies: Windows Servers and Clients, AD, Exchange, TFS, IIS, MSSQL, Microsoft Networking, Lync. I have the experience, now I need the badge so I'm pursuing MCSA/MCSE ✔ Amazon AWS: EC2, S3, RDS, RDS, VPC etc ✔ Deployment: Puppet, Chef ✔ Cloud: OpenStack, some CloudStack ✔ Web Services&Environments: Nginx, Apache, lighthttpd, Tomcat, JBoss ✔ Fail-over: clustering, backups, replication, ha-proxy, etc ✔ PHP scripting and webdevelopment ✔ 24/7 Monitoring : Monit, Cacti, Nagios, Zabbix

    Associated with: IT Prime Agency

    $50.00 /hr
    5,512 hours
  4. Jennifer P.

    Jennifer P. Agency Contractor

    Pro. Writer, Translater, Spanish native

    United States - Last active: 01/11/2012 - Tests: 2

    I work with a company in the customer service area and as a project manager. I have extensive skills to write articles with perfect grammar. My native language is Spanish so i can perfectly write and speak it. I'm very creative and dynamic, extroverted, give great attention to detail & do my job with passion. I'm sure you'd be pleased with the quality of my job.

    Associated with: Dominio Mundo Agency

    $15.00 /hr
    18 hours
  5. Sandeep kumar S.

    Sandeep kumar S. Agency Contractor

    Senior Project Management and Business Consultant

    India - Last active: 12/23/2014 - Tests: 7

    I 'm interested in Project Management and Business Consulting. I can work with start-ups, helping you turn a great idea to a REAL working project gaining revenue$ . I 'm specialized in project management / business consulting, with some focus on project / corporate finance and valuations. Domain Interested in:- .Software Projects .Web Projects .Mobile Applications. .Digital Strategy Planner .Hiring and Manage web development Team

    Associated with: Wbcom Designs

    $35.00 /hr
    134 hours
  6. Jordan V.

    Jordan V. Agency Contractor

    Quality Assurance Analyst

    Dominica - Last active: 06/01/2014 - Tests: 9

    My objective is to deliver an honest and respectable service, every time. My major area of success lies within the fields of Direct Order Entry(Data Entry) and Quality Assurance. I have a keen eye for detail and thrive on getting things done right the first time so that I won't have to backtrack to it therein wasting my time and my client's time. One of the mottoes I go by is lose sleep to get the job done. I have a strong drive to put a special effort into the jobs that intrigue me and I am extremely creative and fit in quite easily in any environment. I also learn very quickly with basic training. I also have a passion for Computer Software and Hardware. Thank you for your consideration and trusting me with your available projects.

    Groups: Corona Labs

    Associated with: Opaque Wharf

    $11.11 /hr
    25 hours
  7. Bikash Gyawali

    Bikash Gyawali Agency Contractor

    freelancer in website of any kind and seo of all type of website

    Nepal - Last active: 09/11/2014 - Tests: 6 - Portfolio: 8

    5 year plus of experience in website designing feild with complete knowledge of PHP, HTML, CSS, WordPress, MySql. I've worked for a call center and i have a fluent English. Good knowledge of E-commerce website and its feature. I've placed some website on Google top pages so i can share some experience there too.

    Associated with: Web Sequel LLC

    $44.44 /hr
    63 hours
  8. Noel Jon Jumalon

    Noel Jon Jumalon Agency Contractor

    Professional Writer and Transcriptionist

    Philippines - Last active: 01/19/2014 - Tests: 11 - Portfolio: 3

    I'm a freelance creative and technical writer, also proficient in transcription and other related job roles. Motivated and excited to deliver, I have extensive background in the healthcare and medical industry but am now looking to explore opportunities in the outsourcing and freelance industry. If you are looking for contractors with great creativity or meticulous attention to detail, then you have arrived at the right contractor profile. I am passionate about giving the best service possible to all my clients. Trust and integrity are very important values for me. I want to foster an environment that guarantees the success of both myself and my clients.

    Associated with: Citadel Solutions

    $4.44 /hr
    219 hours

    VINEETA VARSHNEY Agency Contractor

    Experienced business and marketing strategy consultant

    India - Last active: 09/03/2014 - Tests: 2

    I am an experienced business and marketing strategy consultant. I have extensive experience in managing and establishing operations for start up companies. For my latest clients I single-handedly created business processes starting from Human Resource management including recruitment, Financial management, Data-Security management, Process development, Tools development, Marketing strategy development. My key skills are: Business strategy development, Marketing strategy development, Digital Marketing strategy development, Website Development, Client relationship management, Project management, Business Analysis If you are a start up business and need guidance or development of business process, I am your one-pit stop solution. I can conduct recruitment for your desired skills, I can go through all HR processes with your employees or staff, I can manage your business process while providing you a critical analysis of the same, I can conduct training and development sessions. For my previous clients, I have also done intensive market research, providing them with detailed competitor analysis, gap analysis, EVA analysis, Value chain analysis, PESTLE analysis, Cost Benefit Analysis etc. I have worked for various industries, starting from Aviation, Retail, Interior Designing, PR Firm and Not for profit organisations. I have in depth knowledge of different line of businesses. I can also evaluate and recommend process improvements and performance measures. Tools and Software Expertise: SharePoint, Fluidsurveys, Formsite, Formdesk, Zotero, Xero, Ncrypted Cloud, Boxcryptor, Xero, Microsoft Office, Microsoft Project, Podio, Freshbooks, Harvest

    Associated with: Dedicated Virtual Employee

    $15.00 /hr
    162 hours
  10. Alicia Frisone

    Alicia Frisone Agency Contractor

    Customer Oriented Individual

    United States - Last active: 09/18/2014 - Tests: 2

    I have four years experience in the retail industry, two of which I was a supervisor. I am a very customer oriented person and all of my experience is related to the customer service field. I am a professional individual and I am looking to expand my knowledge in the administrative/office field.

    Associated with: The Moderators Elite!

    $6.67 /hr
    764 hours