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Customer service Job Cost Overview

Typical total cost of Upwork Customer service projects based on completed and fixed-price jobs.

Upwork Customer service Jobs Completed Quarterly

On average, 1,123 Customer service projects are completed every quarter on Upwork.


Time to Complete Upwork Customer service Jobs

Time needed to complete a Customer service project on Upwork.

Average Customer service Freelancer Feedback Score

Customer service Upwork freelancers typically receive a client rating of 4.65.

Last updated: October 1, 2015
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Donabel Agmata

Donabel Agmata Agency Contractor

Customer Service Representative/Accounts Analyst

Philippines - Tests: 7

I have been actively working on customer support in Odesk for four years. I have been very attentive to customers and have provided them with the highest customer service. I have also worked as an organized Accounts Analyst doing administrative tasks.

Associated with: The Affiliate Network, Contact Ventures, Client Expert Solutions, Advanced Services

$5.56 /hr
9,887 hours

Jenyl Ybanez

Jenyl Ybanez Agency Contractor

Accounting / Virtual Assistant / Customer Service

Philippines - Tests: 2 - Portfolio: 5

Well experienced in accounting jobs and an exceptional Microsoft Excel user. An efficient and honest Virtual Assistant / Customer Support that can perform multiple tasks with less supervision. I can deliver 100% quality tasks before the given deadline.

Associated with: Staff 24/7

67% Job Success
$11.11 /hr
1,618 hours

Boyd Ragay

Boyd Ragay

Customer Service Associate/Medical Billing Specialist

Philippines - Tests: 7

I am a customer service associate with more than five years of experience. I have worked for a healthcare insurance account. I am excellent in giving accurate information. I am also excellent in communicating with customers. I have handled claims, reimbursement disputes and giving benefit coverage for patients. I verified calls of other agents to ensure 100% accuracy of our program and I was also an escalation desk agent.

$4.44 /hr
1,622 hours

Alexis G.

Alexis G.

Virtual Assistant / Customer Service / SEO / SMO

France - Portfolio: 1

FOR ME THE CLIENT IS KING, so your satisfaction is my top priority !! In my last year in Marketing and Communication at the University of Mulhouse in France, I have 5 of years experiences in Virtual Assistance, Customer Service and Internet Marketing. Third year working in Elance and Upwork (Odesk). More than 700 hours in Elance. Ranked top 30% in the Customer Service, Social Media Marketing, Call Center Skills, Computer Skills, Phone Support and Email tests (go to skills bellow for more info) Also efficient in Data Entry, (French/English/Spanish) audio/video transcription, Proofreading, Writing, French/English/Spanish Translations, Web Research. Excellent fluency - both written and verbal - in French, English and Spanish. Proactive, fast learner, reliable. I am very serious and proactive. Independent, competent and professional, I can perform a wide range of services; provide a high quality work with a quick turnaround.

100% Job Success
$16.67 /hr
827 hours

Mary Potter

Mary Potter

Data Entry Virtual Assistant Customer Service

United States - Tests: 2

I am a very outgoing person. I have great communication skills, am very motivated, a fast and efficient worker, as well as very detail oriented. Customer satisfaction are my top priority, I work hard to meet and exceed customer expectations. I have 25 plus years of experience in manufacturing, management and customer service. I am hardworking and a fast learner. Experienced with microsoft word and excel. I feel that I would be a great fit for your company.

$14.44 /hr
269 hours

Aidyl Rose Saulo

Aidyl Rose Saulo

Experienced Customer Service Representative/ Online ESL Teacher

Philippines - Tests: 2

• Good communicator • Proficient in MS Office Applications and Internet Operation • Result oriented, organized and requires minimal supervision • Adept in building good rapport with company management and customers • Flexible and learns fast in acquiring skills necessary for the job • Punctual • Delivers business strategies while developing a motivated and high performing team

100% Job Success
$6.00 /hr
1,969 hours

Lexzelle N.

Lexzelle N.

Excellent Customer Service Representative (Email/Chat Support)

Philippines - Tests: 2

If you are looking for an expert Chat/Email Support representative, you can definitely count on me.. I have worked with one of the top call centers (BPO) in the Philippines for which the client is an international (U.S) cable company (Comcast). Work Experience: - Customer service rep (Chat/Email) - Team Leader - Data Entry - Troubleshooting - Account registration / Password resets - Billing - Upgrade / downgrade services - Process order and shipment - Process online payment - Schedule appointment - Retention Qualities: ***Proficient in English ***Reliable ***Dedicated to work ***values Integrity ***has fast and reliable internet connection at home ***40-45 wpm typing speed with 98 - 100% accuracy ***Adheres to agreed schedule

$9.44 /hr
4,564 hours

Kristo V.

Kristo V.

Presentation Designer / Customer Service Associate / Health Worker

Philippines - Tests: 4 - Portfolio: 2

I make presentations according to the needs of my client. May it be for business, lectures/seminars, or for children's class. Challenging projects captures my interest. These kind of jobs keeps me learning new things. I'm a certified AutoCAD mechanical draftsman. Speed and accuracy are my strengths for this skill. The more complex the drawing piece, the more I enjoy working.

91% Job Success
$11.11 /hr
42 hours

Marta Silva

Marta Silva

Customer Service Professional with +10 years experience

Spain - Tests: 7

I'm a Portuguese native speaker with a graduation degree in Multimedia Comunication. Excelente english skills (Top 10%). I consider myself a real workaholic, trustworthy, hardworking and dedicated with the goal to provide quality and an excellent service. Customer Service Supervisor/Coordinator Experience at high level quality for both Vodafone and Nokia Portugal. I believe that the foundation of a great and successful enterprise is, without a doubt, the customer service. High experience with: KPI's Analysis, Data Entry, Documents Translation, E-mail Handling, Excel Data Input and Analysis, Internet Research, Team Management.

100% Job Success
$9.00 /hr
341 hours

Marienneth kathleen D.

Marienneth kathleen D. Agency Contractor

Excellent Customer Service Relation and Administrative works.

Philippines - Tests: 4

I have been in the customer service field (email, chat, and phone) for almost 9 years now. I am excellent in handling email responses and managing chats. I also have an experience being a phone support specialist. Providing outstanding customer assistance is my passion and rectifying one's issue is my goal in every contact. I don't just fix the issue for the customer, I also make them feel delighted and appreciated. I am a very fast learner and I am open to learn new software needed to be able to perform my job. I have an experience using SupportCenter, Velaro, KANA, Zendesk, and many more. I am professional, friendly, upbeat, compassionate, positive, and always make sure that I am knowledgeable enough to resolve all customer issues in a timely manner. I can work under pressure with minimum supervision. I am trustworthy; committed to superior customer service; detail oriented, resourceful; and be able to multi-task effectively. Also, I am very much willing to undergo training if necessary.

Associated with: Dream Team

$12.22 /hr
5,485 hours