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Customer service Job Cost Overview

Typical total cost of Upwork Customer service projects based on completed and fixed-price jobs.

Upwork Customer service Jobs Completed Quarterly

On average, 1,123 Customer service projects are completed every quarter on Upwork.


Time to Complete Upwork Customer service Jobs

Time needed to complete a Customer service project on Upwork.

Average Customer service Freelancer Feedback Score

Customer service Upwork freelancers typically receive a client rating of 4.65.

Last updated: October 1, 2015
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Momer D.

Momer D.

Customer Service / Recruiter

Philippines - Tests: 12

I have endured in the BPO industry for more than10 years. I have ample knowledge and skill with customer service and technical support issues over the phone, through chat, and email. I believe I have due competence in communicating with clients in the most appropriate manner and I would love to continue working in a similar environment and to increment more experience for continuous progress and stable work.

100% Job Success
$16.67 /hr
2,620 hours

Adelaine Haiste Quiogue

Adelaine Haiste Quiogue

Experienced Customer Service Representative


I have been in the customer service industry for more than 10 years with a wide array of experience from financial accounts, technical support to being an IP-Relay Operator. I am flexible, hardworking and have a keen attention to details, making sure that i do everything right the first time. Having been in this industry for quiet some time has helped me develop my skills on how to be more efficient in dealing with the customers needs.

$4.44 /hr
2,748 hours

Jhoanna Nipal

Jhoanna Nipal

Expert In Customer Service

Philippines - Tests: 3

Over the last 8 years, I have been working in a Call Center Industry with experience in both inbound and outbound campaigns (US and Australian Accounts). Excellent communication skills. •Can work under minimum supervision. •Results-oriented customer service professional. •Dedicated to achieving customer satisfaction as well as meeting or surpassing company expectations. •Strong rapport with personnel, customers, and associates based on knowledge, professionalism and integrity. I am looking for full time work that will enable me to use the many skills that I have gained over the years. You grow the business, while I support you with dedication, integrity, excellence and confidentiality. In this new era where everything is online, although my office location is in the Philippines.

100% Job Success
$3.33 /hr
2,603 hours

Kathleen Sardoncillo

Kathleen Sardoncillo Agency Contractor

Order Processing & Customer Service

Philippines - Tests: 10 - Portfolio: 11

I am interested with engaging in long term projects in the following areas where my skills set are derived from over 5 years of experience working in the customer service industry: - Order Processing - Live Chat Support - Email Support - Phone Support - Administrative Assistance - Data Entry - Others: MS Office Applications, Photoshop and CorelDraw I'm competent and a hard-worker. I have the enthusiasm to keep learning new things and I always have the initiative to strive for better (if not the best) in all things that I do. I can work independently with minimum supervision and I work well also with a team. I'm detail-oriented and most of the time, I want my stuffs done in a systematic and organized manner.

Associated with: One Team Up

100% Job Success
$7.78 /hr
6,557 hours

Helen antoniette C.

Helen antoniette C.

Customer Service, Sales & Technical Specialist

Philippines - Tests: 3

Hard-working and independent contractor with experience in administrative and recruitment tasks. Passionate in account management and B2B coordination by providing effective channels of communication and high service level experiences. Has years of experience in the call center industry handling various B2C accounts for high-volume Fortune 500 companies. Dealt with customer and technical support roles and have been highly valued as a team player. Enjoys team meetings and loves solving problems.

$3.33 /hr
3,551 hours

Von C.

Von C. Agency Contractor

Customer Service and Technical Support

Philippines - Tests: 11 - Portfolio: 4

A career with a progressive organization that will use my education, skills, talents, abilities, and experience in an executive capacity, and to work in a company that would be a very valuable experience to enhance my knowledge of the industry. Seeking for a position where my extensive experience will be further developed and utilized. - Highly competitive , self-starter who is organized, disciplined, loyal and goal oriented. - Excellent communication skills demonstrated by the ability to work with people of diverse backgrounds. - Well trained in dealing with customers and in giving the service that could exceed their expectations. - Resourceful and committed. Versatile and adaptable. - Friendly and enthusiastic. - Conduct and guide root cause analysis sessions, with full report on solutions. - Transferrable skills learned within this position are establishment of effective documented, analysis and reporting system. - Determining areas for process improvement and control and working to achieve realist planned results.

Groups: BigCommerce

Associated with: ESC Interactive

100% Job Success
$13.33 /hr
8,725 hours

Cris Sample

Cris Sample

Energetic Customer Service Relationship Specialist

United States - Tests: 4

I have found that working with people is my true passion! I recently received my Bachelor's degree in Communication Studies, with a minor in general business. I am very passionate about working with customers and strive to excel in providing them with an outstanding customer service experience. With over 7 years of customer service experience, I have found that providing customers with friendly, professional, and energetic service is the key to being successful! I have also found that is imperative to communicate effectively. I am very enthusiastic about communication and find myself always seeking ways to improve the communication with those around me. I have learned that every person is different and that the same communication styles does not always work for everyone. Building a rapport with customers and finding ways to successfully reach a mutual understanding is always my goal. With that being stated, I have the ability to adjust my communication style to make those around me feel extremely comfortable.I pride myself in maintaining excellent written and verbal communication skills. I am an expert in all Microsoft applications.

100% Job Success
$22.22 /hr
1,915 hours

Hatice Degirmenci

Hatice Degirmenci

Customer Service Assistant/Virtual Assistant

Turkey - Tests: 5 - Portfolio: 1

I am an energetic and self-motivated person, I take pride in the work I do, respect deadlines and focus on my organisation’s ambitions. I am a quick learner and have the ability to think on my feet in difficult situations, with excellent communication skills. When required I can be a very strong leader but I also have the ability to work well in a team towards a common goal. I have over 4 years experience in managing a small business, teaching English and translation, interpretation and transcription in Turkish – English / English-Turkish language pairs. I have worked on various projects here on odesk, including customer service, data entry, virtual assistant and translation. I love customer service work, I passionately enjoy making people happy and resolving issues. I also consider myself a detail-oriented, tidy and respectful virtual assistant. My goal is to do what I love doing and continue in this field of work while developing my skills and advance professionally day by day.

$9.00 /hr
1,213 hours

Donabel Agmata

Donabel Agmata Agency Contractor

Customer Service Representative/Accounts Analyst

Philippines - Tests: 7

I have been actively working on customer support in Odesk for four years. I have been very attentive to customers and have provided them with the highest customer service. I have also worked as an organized Accounts Analyst doing administrative tasks.

Associated with: The Affiliate Network, Contact Ventures, Client Expert Solutions, Advanced Services

$5.56 /hr
9,899 hours