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Customer support Job Cost Overview

Typical total cost of Upwork Customer support projects based on completed and fixed-price jobs.

Upwork Customer support Jobs Completed Quarterly

On average, 585 Customer support projects are completed every quarter on Upwork.


Time to Complete Upwork Customer support Jobs

Time needed to complete a Customer support project on Upwork.

Average Customer support Freelancer Feedback Score

Customer support Upwork freelancers typically receive a client rating of 4.63.

Last updated: October 1, 2015
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Peter A.

Peter A.

Danish Customer Support

Philippines - Tests: 7 - Portfolio: 1

I am a native Danish speaking Customer Supporter/ CSR /Adminstrator that is very reliable, trustworthy and flexible. I also do audio transcription from Danish to English. I am a goal oriented person and can work with minimal supervision. I give 100% undivided attention to my work. Quality is my prime objective in every task that I do.

100% Job Success
$18.00 /hr
3,479 hours

Adja soukeyna N.

Adja soukeyna N. Agency Contractor

Experienced Customer Support Specialist

United States - Tests: 2

I have over 17 years experience in Quality Customer Support and specialized on the following field:customer support troubleshooting, administrative assistant, client relation, quality assurance. My passion is customer service and I enjoy speaking with individuals from all walks of life. I am available throughout the week including weekends and most holidays. I am looking for a long term position with a company I can grow with. My summary of skills are as follow: -Experienced in handling confidential information [company/customers] -Inbound/Outbound calling -Email handling -CRM application -Zendesk, Salesforce and Desk -Wordpress -Tier 2- Escalations/Complaints -Knowledge in Apex and other web tools -Web Research -Knowledge in Microsoft Applications -Troubleshooting -15+ Years of call center experience -Strategic Marketing -Experience in quality auditing

Associated with: oDesk Payroll

91% Job Success
$18.89 /hr
3,136 hours

Silviu  iustinian M.

Silviu iustinian M.

Account Manager/Customer Support

Romania - Tests: 16

Writing requirements both functional and quality requirements, software requirements specifications.Worked on projects for DFS (german air traffic control), Deutsche Bahn, EADS. Customer support for both hard- and software. Account and Sales Manager for international companies. Management and business consulting.

100% Job Success
$20.00 /hr
11,450 hours

Dorina-alina L.

Dorina-alina L.

Data Expert/ IT/ Customer Support

Romania - Tests: 8

Hello! I'm experienced in customer support, financial data, testing software applications, Excel, Word, PDF, data extraction, data uploading, data cleaning, data entry, billing. I love to gain more experience and knowledge from every project I accomplish. I'm a nice person, hardworking and I like helping others with their tasks. Contact me and you will not be disappointed! My hourly rate depends on the nature of the work.

100% Job Success
$6.67 /hr
6,868 hours

Shawn Peterson

Shawn Peterson

Business Consultant, Customer Support Expert

United States - Tests: 4

MBA, Business professional with 10+ years high level customer service experience and 10 years experience in the financial markets professionally and personally. I work quickly and am very thorough and organized. I am honest and communicate well to get the task done effectively and to your complete satisfaction. Extensive experience with Operations Management, business process creation and support team management. I have extensive experience with Zendesk and other CRM systems as well as managing teams of freelance contractors for support and sales contracts.

100% Job Success
$16.67 /hr
1,953 hours

Von C.

Von C. Agency Contractor

Customer Service and Technical Support

Philippines - Tests: 11 - Portfolio: 4

A career with a progressive organization that will use my education, skills, talents, abilities, and experience in an executive capacity, and to work in a company that would be a very valuable experience to enhance my knowledge of the industry. Seeking for a position where my extensive experience will be further developed and utilized. - Highly competitive , self-starter who is organized, disciplined, loyal and goal oriented. - Excellent communication skills demonstrated by the ability to work with people of diverse backgrounds. - Well trained in dealing with customers and in giving the service that could exceed their expectations. - Resourceful and committed. Versatile and adaptable. - Friendly and enthusiastic. - Conduct and guide root cause analysis sessions, with full report on solutions. - Transferrable skills learned within this position are establishment of effective documented, analysis and reporting system. - Determining areas for process improvement and control and working to achieve realist planned results.

Groups: BigCommerce

Associated with: ESC Interactive

100% Job Success
$13.33 /hr
8,730 hours

Robert H.

Robert H. Agency Contractor

Team Lead/ Technical Expert Support(Phone/Chat/Email)

Philippines - Tests: 6

I have been working in a business process outsourcing industry for 13 years. This has been an invaluable experience in terms of learning different level of techniques to enhance my performance from an entry level customer care representative processing emails and chat to a 2nd level technical support providing extensive solutions and strengthening client relationship. As a leader, I am currently focused on developing and leading a team to exceed client expectations. I aim to do the same in Odesk given the opportunity to commit myself in the personal and professional development of a team as well as apply the day-to-day project experiences to individual talents.

Associated with: MAGNIFICO

$12.00 /hr
6,603 hours