Browse Helpdesk job posts for project examples or post your job on Upwork for free!

Helpdesk Job Cost Overview

Typical total cost of Upwork Helpdesk projects based on completed and fixed-price jobs.

Upwork Helpdesk Jobs Completed Quarterly

On average, 36 Helpdesk projects are completed every quarter on Upwork.

36

Time to Complete Upwork Helpdesk Jobs

Time needed to complete a Helpdesk project on Upwork.

Average Helpdesk Freelancer Feedback Score

Helpdesk Upwork freelancers typically receive a client rating of 4.41.

4.41
Last updated: September 1, 2015
Clear all filters
  1. Jamela May Aznar

    Jamela May Aznar Agency Contractor

    IT Helpdesk / Technical Support Professional

    Philippines - Tests: 6

    Handled employees of NSN Nokia Siemens Networks globally to provide technical support and assistance as an IT Helpdesk via phone and email. I'd work as Technical Support Representative for more than 5 years. I've already handled ADSL/ wireless and cable network connections/ accounts for more than 3 years under verizon (US account) and tesltra-bigpond (Australian account). We troubleshoot for internet connectivity issues from pc to modem, modem to router and outside connections. Had been promoted as level 2 technical support under telstra account where i handled escalations and hard to resolve issues. Also handled hp-ipg hardware software issues for printers, configures fax machines, setting up connections and out of the box set ups.

    Associated with: Golden Ratio Customer Experience Solutions

    $4.44 /hr
    2,748 hours
    4.55
  2. Monis Rizvi

    Monis Rizvi

    Experienced Remote Technical and Live Chat Support, Ticket Support.

    Pakistan - Tests: 4

    With more than 2 years of experience in customer service and technical support via live chat and tickets, I'm confident in my ability to find an amiable solution to any challenge I may encounter. As a self-motivated and determined person, with a strong capacity for learning, I thrive in virtual work environments - taking on new challenging and multi-tasking with ease. I've worked hard to foster strong working relationships and if I don't immediately have an answer to a question, I definitely have the skills and resources to know where to find it. As a naturally empathetic person with a solutions oriented attitude, I am able to relate to customers; helping them to feel comfortable and understood, while finding the appropriate solution for all parties involved. I am known for my commitment, superior work ethics, attention to detail and excellence in customer care.

    Groups: Microsoft Certified Professionals

    $6.67 /hr
    2,600 hours
    4.95
  3. Robert H.

    Robert H. Agency Contractor

    Team Lead/ Technical Expert Support(Phone/Chat/Email)

    Philippines - Tests: 6

    I have been working in a business process outsourcing industry for 13 years. This has been an invaluable experience in terms of learning different level of techniques to enhance my performance from an entry level customer care representative processing emails and chat to a 2nd level technical support providing extensive solutions and strengthening client relationship. As a leader, I am currently focused on developing and leading a team to exceed client expectations. I aim to do the same in Odesk given the opportunity to commit myself in the personal and professional development of a team as well as apply the day-to-day project experiences to individual talents.

    Associated with: MAGNIFICO

    $12.00 /hr
    6,384 hours
    4.70
  4. Oscar Santana

    Oscar Santana

    IT Support, customer support, Web and Wordpress Developer. DBA

    Venezuela - Tests: 2

    I work as a programmer, social media manager and specialist in customer support both in the social part as IT. I have more than 6 years working with Customer and IT support using, chat, Helpdesk, and phone to give support to clients. I also have experience as a Web Hosting support Agent. I like to work as a freelancer, I consider myself a person who always solves problems, proactive and enthusiastic, always willing to take on new challenges and learn something new every day. -- Me desempeño como programador, social media manager y especialista en atención al cliente tanto en la parte social como técnica. Me gusta trabajar como freelancer, me considero una persona que siempre resuleve problemas, proactivo y entusiasta, siempre dispuesto a tomar nuevos retos y aprender algo nuevo todos los días.

    Groups: Bluehost Developers and Designers

    $8.89 /hr
    1,586 hours
    4.93
  5. Julio Herrera

    Julio Herrera

    Web Developer

    Venezuela - Tests: 5

    +5 years using PHP4/PHP5 and MySql. Javascript, jQuery, CSS, Twitter-Bootstrap with Less/SAAS UNIX/Linux, MVC, Git / Subversion, and LAMP toolset PSD to Wordpress theme design. Wordpress installation/migration, theme and plugin customization. Osclass customization Over 5 years developing for the Internet Object Oriented Web Developer. Strong back end developer with wide front-end skill set More than 20 years enterprise developing experience Native Spanish speaker, English (very good reading and writing skills). About 6 months of C# and ASP .Net Learning Proactive, autodidact, objectives achievement focus.

    $22.22 /hr
    1,380 hours
    4.92
  6. Ricardo Ramel Casas

    Ricardo Ramel Casas Agency Contractor

    Senior Customer Services Rep, Helpdesk Support, Transcriptionist, RN

    Philippines - Tests: 7 - Portfolio: 6

    Thank you for visiting my profile, you definitely found what you are looking for! My name is Ricardo Ramel Veneracion Casas I'm a Registered Nurse by profession but I chose to be a customer service/recruiter champion; I know that what brought you here is the need to fill an opening at your company and that you are looking for the best customer service agent for you clients that you can get at an affordable price. I know that if you take a couple of minutes and read over my profile; you will feel comfortable knowing that you have found the right person! You can rest assure that I will work just as hard for you as I have with those contact centers that I worked for professionally. I always exert all my effort to accomplish any task at hand! Expert competence in Customer Service skills. Excellent ability to multitask and to work in a fast–paced environment, meeting your strict deadlines. Exceptional versatility and adaptability in any tasks given. I have excellent interpersonal skills, confident and poised in interactions with individuals at all levels. I am an organized individual with exceptional follow through-abilities with client or customer involved. I love working in a challenging environment. I am detailed oriented and resourceful in the completion of projects or tasks involved. Having handled different levels of responsibilities within the operations group, I am well versed in customer service principles, technical support, quality assurance and leadership development. I would like to know how I can assist you, I encourage you to get to know more about the details of my career performance, please contact me. Let's work together to make your campaign a success. Happy to be of service!

    Associated with: DigiNomads

    $13.33 /hr
    2,049 hours
    5.00
  7. Jonel S.

    Jonel S. Agency Contractor

    Reliable Technical Support | HelpDesk | Sound and Video Editor

    Philippines - Tests: 11 - Portfolio: 1

    A dedicated IT professional with 9+ years combined experience in Systems Administration, Software Support Specialist and Network Solutions Maintenance. Skilled at operating in a wide range of platforms. Excellent written and oral communication skills; capable of explaining complex software issues in easy-to-understand terms. Expert in computer hardware systems beginning with assembly, repair and troubleshooting. Skills: • System Administration, Windows Active Directory, IIS, Citrix, XenApp, ERP, Zimbra Administration, VMWare, VOIP, MailChimp, Zapier • Webserver Technologies, Apache, MySQL, phpMyAdmin, XAMPP, Webhosting Technologies, Application Servers, Database Servers • Linux Administration, CentOS, Debian, Ubuntu, Raspberry pi, NOOBs, Raspbian, Kali Linux, LOIC, Tor, bash/perl scripting, Bitcoin Mining Technologies, Hackintosh • Very Proficient in Troubleshooting Network and System Issues • Knowledgeable in Network Designs (CCNA) CISCO IOS • Apple iDevice development/technologies, Xcode • Web development using Content Management Systems like WordPress, TeamSite, Joomla! and Drupal. CRM tools like SugarCRM. HelpDesk and ticketing system using Zendesk, Hesk and Kayako • Flash and Action Scripting, HTML, ASP, PHP, CSS • Video Editing, Adobe Premiere Elements 12, Final Cut Pro X, Camtasia Studio 8, iMovie. • Fidelio Cruise Software / Micros Fidelio Point of Sale

    Associated with: InternetConsultingCompanies.com

    $11.11 /hr
    2,225 hours
    5.00
  8. Theodore Albert Lim

    Theodore Albert Lim

    Certified Public Accountant, Quickbooks/Xero Bookkeeper, Excel Expert

    Philippines - Tests: 16

    With several years experience as a Consultant in the field of Finance, over 11 years of experience in the corporate world as an Administrator, Tech. Support and Project Manager, and more recently as a College Professor and a Freelance Bookkeeper and Accountant, I am venturing into the outsourcing arena for opportunities to add value to my clients and expand my experience. As an Accountant, I am aware of the factors that affect business, and hope to use this knowledge to enhance the value of your organization.

    $13.33 /hr
    12,129 hours
    4.88
  9. Karelyn Lambert

    Karelyn Lambert

    Experienced Virtual Assistant with ASBA

    United States - Tests: 16 - Portfolio: 3

    Eleven years experience in an Administrative position. Four of those years have been spent in a Virtual Assistant role. Possesses solid clerical, research, and verbal/written communication skills. Demonstrates advanced proficiency with MS Office including Project and Visio, types (60 WPM), experienced in project and staff management, and has excellent customer service skills. Currently holds an Associate of Business Administration degree.

    $15.00 /hr
    4,659 hours
    4.47