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Post your phone support project on Upwork and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On Upwork, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

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Phone Support Job Cost Overview

Typical total cost of Upwork Phone Support projects based on completed and fixed-price jobs.

Upwork Phone Support Jobs Completed Quarterly

On average, 239 Phone Support projects are completed every quarter on Upwork.


Time to Complete Upwork Phone Support Jobs

Time needed to complete a Phone Support project on Upwork.

Average Phone Support Freelancer Feedback Score

Phone Support Upwork freelancers typically receive a client rating of 4.47.

Last updated: October 1, 2015
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Robert H.

Robert H. Agency Contractor

Team Lead/ Technical Expert Support(Phone/Chat/Email)

Philippines - Tests: 6

I have been working in a business process outsourcing industry for 13 years. This has been an invaluable experience in terms of learning different level of techniques to enhance my performance from an entry level customer care representative processing emails and chat to a 2nd level technical support providing extensive solutions and strengthening client relationship. As a leader, I am currently focused on developing and leading a team to exceed client expectations. I aim to do the same in Odesk given the opportunity to commit myself in the personal and professional development of a team as well as apply the day-to-day project experiences to individual talents.

Associated with: MAGNIFICO

$12.00 /hr
6,636 hours

Richard Sambrano

Richard Sambrano

Customer Service Specialist, Team Leader, Technical Support Specialist


I have over 7 years in the service industry. I have managed teams ranging in size from 5 to 20 employees for various companies in various service related industries. My strengths include: Strong communication skills Leadership skills Microsoft Excel Reports Analysis The wealth of management and leadership experience I have gained in the past years has empowered me to carry out strong and solid results in areas of Customer Service Management, Training and Development and Client Services. It is my aim to continuously serve quality-driven companies in their organizational and business goals.

$5.56 /hr
1,410 hours

Qartaba Solutions

Qartaba Solutions

Solution to ALL IT Issues

Pakistan - Portfolio: 12

Skills: CSM (Wordpress, Joomla, DotNet Nuke), ASP.Net using C#, Wordpress 3.0, Google Map API, Ecommerce, PHP5 Skills: Microsoft Excel 2010,2013, VBA, MySQL, MSSQL, JQuery, AJAX I am a software developer and provides a wide range of solutions and services for clients who value high quality software. I primarily specialize in such technologies as .NET, PHP, AJAX, JQuery etc. Over 12 yearsÂ’ of experience in the IT industry including Governement, Private Business, Humanitarian Organization and Online Community. Security, Privacy and Quality are the fundamental principles of cooperation with my customers. I can provide all the necessary conditions to guarantee the non-disclosure of the project information and ensure customer's IP rights: - signing of NDA with all the project participants; - allocation of a dedicated server for the given project; - ability of working with customer's servers, if necessary

94% Job Success
$22.00 /hr
372 hours

Leanne G.

Leanne G.

Experienced Virtual Assistant

Canada - Tests: 3 - Portfolio: 4

I graduated from Saskatoon Business College with an Honors Diploma as a Legal Administrative Assistant. I have 8+ years experience working as an administrative assistant in a fast-paced office environment. Through my experience as an administrative assistant I have developed my skills in computer technology, web design, the efficient preparation of office documents and correspondence, as well as creating attractive marketing tools used to convey programs available through the school division. I also have an Honors Diploma in Interior Decorating. I own and operate a small interior decorating business offering in home consultations in colour selection, design/decor and home staging.

$13.00 /hr
0 hours

Oana Mihailescu

Oana Mihailescu Agency Contractor

Buy Web Properties, not Real Estate!

Romania - Portfolio: 74

Sales Manager for Digital Web Properties My academic background is in International Relations and European Studies, with Master courses completed in International Security and Law from Southern Denmark University, therefore I feel confident writing academic papers/essays on related topics and not only. Being passionate about online marketing and words, I joined this awesome team in order to be a voice for their services. As a Sales Manager for DWP I am aiming to enlarge the portofolio of clients by assuring them that they will receive professional services, based on quality and efficiency. Procuring services from DWP can only guarantee you the success of your project. The ethos of this company is based on the fact that real estate is the best future investment. Clients should hire us because we promote quality, relevance and consistency.

Associated with: Digital Web Properties

$30.00 /hr
0 hours

Pankaj S.

Pankaj S.


India - Portfolio: 32

I am a creative designer with over 6 years of an experience. I am an expert in the following areas: 1) MAGE MANIPULATION I DEEP ETCHING I CLIPPING PATH | BACKGROUND REMOVAL I IMAGE ENHANCEMENT I IMAGE RETOUCHING I IMAGE SLITCHING. 2) IMAGE RECREATION FROM RASTER TO VECTOR GRAPHICS. 3) LOGO DESIGN I BUSINESS CARD DESIGN I LETTERHEAD DESIGN I BROCHURE & CATALOGUE DESIGN I LEAFLETS & FLYER DESIGNS I BOOK COVER DESIGNS I FACEBOOK COVER PAGES AND BANNER DESIGNS. 4) VOICE OVER ARTIST My motto: Every client comes back to me, and the simplest way to achieve that is an exceptional service and communication. Thanks & Regards, Pankaj Sharma

100% Job Success
$5.00 /hr
54 hours

Rafi Arman Anik

Rafi Arman Anik

Phone Support Jobs

Bangladesh - Tests: 2

I have the capability of working or performing in to any kind of field as much as time it need. I am skilled and strong enough to take any kind of challenge and complete it in limited time. No matter what kind of job or work is offered to me, i can not only accept but also complete it in due time. I believe in my qualification and have enough confidence to prove myself that i am an excellent asset in this large and competitive platform.

$3.10 /hr
113 hours

Aileen G.

Aileen G.

Customer Support Representative/Chat/Phone/Email

Philippines - Tests: 4

My aim is to become one of the most dependable Upwork professionals by providing consistently excellent quality of work and giving positive contribution to the organization. I am honest, results-oriented, knowledgeable, reliable and hardworking. I am available for both short and long term projects. I have multiple years of experience in Customer Support. For almost 2 and a half years, I am capable of offering assistance in a multitude of areas including: Customer / Technical Support (Voice/Chat/Email) Data Entry and Web Research Virtual/Personal Assistant Writing and Editing and the like.

100% Job Success
$4.44 /hr
4,547 hours

marynel Dionisio

marynel Dionisio Agency Contractor

Live Chat and Phone Support Representative

Philippines - Tests: 9

I have several years of customer service experience (including online, over the phone and in person) and, for the last 7 years, have been using CRM, Citrix and Zendesk to offer customers refunds; apply and cancel subscriptions; apply, cancel and resend individual emails as part of an email series or newsletter; troubleshoot technical issues; resend passwords; collect feedback; and plan new tools and apps. I also have a wealth of experience using Microsoft Word, Microsoft Excel. I have a friendly, professional demeanor and am a confident multitasker, allowing me to take on several responsibilities at once. I'm a quick learner and enthusiastic. I look forward to working with you as a customer service representative as well as your go-to guy for any additional projects you need assistance with.

Associated with: LM Outsourcing Company

$3.33 /hr
85 hours

Avinash Chandra

Avinash Chandra Agency Contractor

Ticket, Chat, Phone, Email Support Agent

India - Tests: 16 - Portfolio: 3

Greetings! I have a friendly, professional demeanor and am a confident multitasker, allowing me to take on several responsibilities at once. I'm a quick learner and enthusiastic. I look forward to working with you as a customer service rep as well as your go-to guy for any additional projects you need assistance with. I am experienced, competent and organized person with tested skills and capabilities in; > Customer Support ( Wordpress, eBay, Blog, PHP, Joomla, Marketing, eCommerce ) > Technical Support ( Windows XP, Windows 7, Windows 8.1, Mac OSX, Linux ) > Phone Support ( x-lite , skype , ring central , magic jack ) > Ticket Support ( Right Now, Helpshift, Zendesk , Kayako , HP Service Desk and many more ) > Live Chat Support ( Live Chat , Comm100, Zoho, Zopim, Livezilla, Velaro and many more ) > Email handling ( Gmail, Yahoo, Hotmail , Microsoft Exchange, Outlook, Office 365 ) > Admin Assistance ( Data Entry, Analysis, Processing, eBay & Megento, Web Research ) > Virtual Assistant ( Calender, Receptionist, Personal Assistant, Operator ) > Graphics Design : Logo Design, Header, Banner, Facebook Cover, Social Media, Business Cards, Design, Photoshop > Internet researching : Google, Bing, Wikipedia > Technical Writer : Computer related tips and tricks, Android, iOS and Windows Mobile support Being a graduate in Information Technology, I believe that my Skills, Experience, Knowledge as well as fluent English in verbal and written is vital for working for you. Additionally, I am highly organized, provides unsurpassed service, professionalism, invaluable support and knowledge. With an eye for details and intense passion for everything about online support, my enthusiasm for this industry is palpable. I marvel in accuracy reasonable turn around time, strong computer skills and I enjoy being an independent asset rather than a cost center. I have reliable internet connection with 5 Mbps upload and download and working HD Webcam, Skype, 40+hours a week at my disposal to work for you. I was also a Top Provider in oDesk now Upwork Top 25 Providers in Odesk :

Groups: Bluehost Developers and Designers, MailChimp Experts Group...

Associated with: Computer Help Online

$11.11 /hr
6,862 hours