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Post your phone support project on Upwork and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On Upwork, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

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Phone Support Job Cost Overview

Typical total cost of Upwork Phone Support projects based on completed and fixed-price jobs.

Upwork Phone Support Jobs Completed Quarterly

On average, 305 Phone Support projects are completed every quarter on Upwork.

305

Time to Complete Upwork Phone Support Jobs

Time needed to complete a Phone Support project on Upwork.

Average Phone Support Freelancer Feedback Score

Phone Support Upwork freelancers typically receive a client rating of 4.46.

4.46
Last updated: September 1, 2015
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  1. Robert H.

    Robert H. Agency Contractor

    Team Lead/ Technical Expert Support(Phone/Chat/Email)

    Philippines - Tests: 6

    I have been working in a business process outsourcing industry for 13 years. This has been an invaluable experience in terms of learning different level of techniques to enhance my performance from an entry level customer care representative processing emails and chat to a 2nd level technical support providing extensive solutions and strengthening client relationship. As a leader, I am currently focused on developing and leading a team to exceed client expectations. I aim to do the same in Odesk given the opportunity to commit myself in the personal and professional development of a team as well as apply the day-to-day project experiences to individual talents.

    Associated with: MAGNIFICO

    $12.00 /hr
    6,369 hours
    4.70
  2. Marybelle Joy Escuadro

    Marybelle Joy Escuadro Agency Contractor

    Nurse/CSR/Recruiter/phone&chat support/PA/email/appointment setter

    Philippines - Tests: 10 - Portfolio: 2

    A dedicate person with 4 years of experience in the call center industry. I do phones calls, emails, live chat and administrative task. I can do it all and I absolutely love every minute of it. I enjoy interacting with people. I am also very organized and proficient. I maintain a high level of professionalism in everything I do. You could always feel confident that your company is being well represented as long as I am on your team! I have worked as a Technical Support Representative for a year. I also worked for Hot Bud Nutrition as a CSR (phone,email and chat support) and as an Admin assistant- as part of the human resources department - full cycle recruiting from sourcing candidates, screening, conducting telephone interviews, as well as formal interviews and extending offers. I also worked with Vimax Group Inc , I do outbound call for account management, billing and order processing. I also handled inbound calls for billing issues. I am also a trained email and live chat support agent. I also worked for a real estate company as a review collector, admin assistant, inbound call agent and appointment setter.

    Associated with: F.I.R.M Solutions

    $5.56 /hr
    7,570 hours
    4.86
  3. Divina M.

    Divina M.

    Customer Service/Phone support/ Marketing Online/ Data entry

    Philippines - Tests: 4 - Portfolio: 1

    I am an experienced Customer Service / Sales Representative who has worked almost three years in the call center industry (BPO) here in the Philippines for US' top satellite radio (SXM) as client, handling account inquiries like; billing, and up-selling radio hardware as well as subscriptions. Through it, I have already developed a sense of being able to work both under pressure as well as with minimal supervision. Flexibility in terms of familiarity with the different timezones in the US and noting how to adjust with our time here in the Philippines is a major factor. Not to mention the ability to quickly learn and absorb new processes to accomplish tasks assigned to me. This is evident with the number of projects I have already accomplished here in oDesk; be it virtual assistant, finishing some paper works, booking,shopping online and even reservations as well as setting appointments. Let me know if you would need a competitive staff like me to work on your team.

    $3.33 /hr
    1,641 hours
    4.99
  4. Faisal Haroon

    Faisal Haroon

    Admin Support, Data Entry, Web Searching,

    Pakistan - Portfolio: 2

    "Punctuality is one of the cardinal business virtues: always insist on it in your subordinates." A hardworking, dedicated, efficient, reliable and energetic professionals who are motivated to succeed. Accomplished, highly qualified, intelligent Admin Assistant with over 4 'Years' international experience at CEO, Small Business Owners & Entrepreneur level. Available for all projects from my complete home office from the materially vital, to the mundane. You don't get paid for the hour. You get paid for the value you bring to the hour.

    $7.00 /hr
    189 hours
    4.95
  5. Stefan Budai

    Stefan Budai

    Automated Data Extraction and Data Entry Expert

    Serbia - Tests: 1 - Portfolio: 4

    I have extensive expertise in program and project management, as well as market research, data analysis, team spirit, good ability to adapt to multicultural environments, gained through my work experience abroad, good communication skills gained through my experience as sales manager. Leadership, sense of organisation (experience in logistics), good experience in project or team management. I also offer a wealth of knowledge, speed and skill with Microsoft PowerPoint, Excel, Word and Outlook. Good command of quality control processes.

    $5.00 /hr
    11 hours
    4.87
  6. Donna L.

    Donna L.

    Virtual Asst | Social Media Mgr | Writer | Editor

    United States - Portfolio: 13

    I am ready and eager to provide your company with top-notch service! I'm a dedicated professional with 20+ plus years experience. I am a detail-oriented, self-starter with a flexible schedule. My objective is to work part-time in a freelance position in an academic, administrative, communication, publishing, ministry, or media environment that would benefit from a combination of extensive writing, editing, and computer skills, as well as experience in business and graphic communication, social media marketing, customer service, and public speaking. I have a private and quiet home office and am equipped with a Mac and HP laptop. I utilize Gmail, MS Outlook and Skype for e-mail, phone and video conferencing. I also have a DropBox account for file sharing.

    $20.00 /hr
    1,618 hours
    4.53
  7. Grizzel Kutchey

    Grizzel Kutchey

    Sales/Customer Service Expert

    Philippines - Portfolio: 1

    I am very exciting and full of energy, who can make atmosphere around me very vibrant. I am very determined and hardworking, who is much focused to achieve of what I intend to. I am very friendly, open-minded and levelheaded person. I like to work in a team. I can get along with people nicely. I love my family & friends, they are my motivation. I want to be recognized and be allowed to grow with the organization I am involved with.

    $8.00 /hr
    922 hours
    5.00
  8. Jamie Frayer

    Jamie Frayer

    Professional, dependable, and discrete.

    United States - Portfolio: 8

    Time is money and I can save you both. My extensive work history includes nearly 15 years of customer service experience in retail, call center and manufacturing environments. My proficiency in both MS Word and Excel is superb, coupled with a typing speed of nearly 70 wpm at near perfect accuracy, I am a data entry dynamo. My Elance tested skills back up these claims. Internet savvy, and a self professed nerd I love to devour new information. I am a tenacious researcher. I have exceptional organizational skills and an eye for detail that is tough to rival.

    $30.00 /hr
    5,051 hours
    4.97
  9. Dee P.

    Dee P.

    British English

    United Kingdom

    I am an experienced administrator and native English speaker. I have an excellent command of English grammar which has enhanced my career in journalism, content writing and proof reading. I am fully experienced in all aspects of social media. My work keeps me motivated, on the ball and disciplined and you will not be disappointed in hiring me.

    $15.00 /hr
    2 hours
    5.00