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Technical Support Job Cost Overview

Typical total cost of Upwork Technical Support projects based on completed and fixed-price jobs.

Upwork Technical Support Jobs Completed Quarterly

On average, 144 Technical Support projects are completed every quarter on Upwork.


Time to Complete Upwork Technical Support Jobs

Time needed to complete a Technical Support project on Upwork.

Average Technical Support Freelancer Feedback Score

Technical Support Upwork freelancers typically receive a client rating of 4.65.

Last updated: October 1, 2015
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Richard Nyakundi

Richard Nyakundi

Zendesk Expert, Technical Support and Customer Support Manager

Kenya - Tests: 7 - Portfolio: 1

Experienced Zendesk Consultant and Customer Support Team Lead with 1700+ oDesk hours. I am very familiar in all aspects of Zendesk, the use of business rules to achieve the desired workflow, implement automations to increase productivity for agents, customize Zendesk using its built in functions and integrations. I am abreast with the latest Zendesk features, api, and integrations which allows me to be able to always find ways of implementing desired functionality by being able to fully understand all aspects of Zendesk of what it can and it can't do.. Key words: zendesk consultant, customer support team lead, reporting, excel, HTML, CSS, JavaScript.

90% Job Success
$16.67 /hr
1,927 hours

Michael David Lim

Michael David Lim

Technical Support/Customer Service/Sales Representative/Data entry

Philippines - Tests: 2

I graduated B.S. Mechanical Engineering from one of the most respected engineering school in the Philippines, Mapua Institute of Technology, last 2006 and I have been working in the call center industry since. 2006-2008: Dell Technical Support Representative level 3 (TSR) 2008-2010: Wachovia Phone Banking (CSR) 2010-February 2013: Enrollment Advisor for (Sales) I work hard and never had attendance issues in all companies. Computer literate, knowledgeable in office applications like Microsoft Excel, Word and Powerpoint. I love sports, cooking, eating and travel.

100% Job Success
$7.78 /hr
2,635 hours

Bryan Dominguez

Bryan Dominguez Agency Contractor

Data Analyst/Data Entry/Web Research/Technical Support Representative

Philippines - Tests: 4

Ive been working in the BPO industry for more than 5 years already as a Customer/Technical Support Representative.Having the issues of the customer resolve and providing them customer satisfaction has always been a goal in my job that I never failed to achieve ever since.I have a knowledge in data research, data entry and other administrative task. My current role is DATA/Reports Analyst. I am taking care of company or accounts data, making overall performance reviews account, team and agent levels. I am a versatile person and exceeding my employers expectation is my mantra. i worked with confidentiality and integrity.Proficient in EXCEL, MS Word, MS PowerPoint, Outlook and simple PC setup. Lastly,I have a fast and reliable internet connection and can adjust to rotating schedules.

Associated with: Bestgreat Service Outsourcing

$4.44 /hr
3,807 hours

Kim O.

Kim O. Agency Contractor

Technical Support Specialist for Networking devices/ Data Entry / VA

Philippines - Tests: 7

To apply my knowledge and skills in Data entry, Customer Support, Virtual Tech Support, Virtual PA or Transcription.I have been working in a Contact Center Operation as a level 2 technician for Small Office/Home Office networking devices for Cisco. Prior to that, I was a Customer Service Representative of the same company for 2 years. We are serving clients from North America and Canada. I have knowledge and experience troubleshooting networking devices especially routers, adapters, camera, print servers, VPN connection, network attached storage devices and basic windows application over the phone with customers.I would be interested for an interview over the phone at any time of your convenience.

Associated with: ProfitCaffeine

$3.33 /hr
721 hours

Ahmed Ezz Eldin Mohamed

Ahmed Ezz Eldin Mohamed

Technical Support

Egypt - Tests: 2

Dear Employer, I am writing to express my interest in applying for vacancies at your organization. I am currently employed as Content Management Specialist in Hindawi Publishing Corporation I have total experience 4 years in Technical Support Field over Vodafone UK , New Horizons Learning Center. And a 1 year or less in Software Developing over Egyptian Airport Company and my graduation project reporting directly to General Manager and Supervisors I am looking for a job in field of Developing , Information Technology and Technical Support I believe that, the skills I have acquired in the course of my professional and educational experiences will be valuable assets for your organization and your clients. Also I am willing to learn and improve new skills. It gives me pleasure to take this opportunity to apply for a job at Your Organization. I would like to give you a brief view about my background as I have enclosed here with my CV for complete preview. Thank you for your kind attention. I have enclosed my CV to support my application. It shows that I would bring important skills to the position, including:  Hard working person and ambitious.  Proven ability to work under pressure and to meet deadlines.  Quick learner with ability to grasp New Technologies' Software.  Big-picture perception of the implementing software and its impact on the whole.  Passionate about troubleshooting, solving technical problems and about Mobile Technology.  A problem solving person with excellent Analytical skills.  Positive attitude who is able to work within a team or by my own.  Understanding Software from a business problem perspective, converting them into technical solutions.  High level of Customer service  Excellent communication skills Through phone and face to face  Presentatable and self-confident with high Written and Oral communication skills  Curious to know, initiative, challenger, self motivated, and keen to learn with a high learning curve  Intelligent with a Creative thinking who can generate new ideas  Always go extra mile to exceed expectation  Finding appropriate information sources  Analysing information and data details  Conscious, trustworthy, and independent in job.  Reliable and dedicated person with a high sense of responsibility and accuracy. I would enjoy having the opportunity to talk with you more, and how I could use my skills to benefit your organization. Thank you for considering my application. I look forward to hearing from you. Yours Faithfully, Ahmed Ezz El-Din

$10.00 /hr
0 hours

Michael Luigi Vergara

Michael Luigi Vergara

Technical Support

Philippines - Tests: 2

I am a technical and customer support representative. I am a customer advocate and I excel in providing great customer experience. I go far and beyond customer satisfaction, catering to both company and customer. I educate customers so that they know what to expect from the company. I am a well trained technical support. I was a technical support for more than 8 years with different accounts like Dell Consumer Hardware Warranty Support, Sony computers and Siemens IT Helpdesk. I have been working for more than 2 years with RealPage where in I provide support for a Property Management Application. I am knowledgeable with MS Office applications and I am willing to be trained for other applications that is needed to complete my task.

$4.00 /hr
20 hours

Harjeet Hundal

Harjeet Hundal

Customer Support, Technical Support

India - Tests: 4

I am focused and hard working. Have worked with Multinational companies for Phone support (Customer Service & Technical Support), Email Support and Chat Support. Trained on American and Britt Accent. Excellent written and spoken English. Apart from English, I'm also good with other Indian Languages - Hindi, Punjabi & Kannada. Currently providing support to US based ISP for Customer service and Tech support.

$8.00 /hr
10 hours

Burton D.

Burton D.

Technical Support Agent - Technical Writer

United States - Tests: 10

I would like to find an outlet that combines my creative ability with my desire to help others. Writing allows me to do just that. I approach each assignment with passion and a will to perfection. I don't aim to please clients, I aim to please audiences, thereby pleasing everyone in the chain. I am also actively seeking an opportunity to utilize my IT experience. I am a dedicated customer support technician and I will dig tenaciously in order to get to the bottom of a technical problem. I view each service call as a puzzle and after a day of solving them, I feel a deep sense of accomplishment and pride.

Groups: Article Samurai

100% Job Success
$17.78 /hr
3,398 hours

Daniel M.

Daniel M.

Expert technical support

Kenya - Tests: 6 - Portfolio: 1

A talented professional with over 5 years of experience in service oriented positions. Excellent communication and organizational skills. Solution oriented with an emphasis in developing and simplifying procedures. I have experience working alongside Executives, Business Managers, Engineers and fashion designers which has allowed me the opportunity to manage increasing workloads with tight deadlines. I take time to carefully review each project before bidding, and I only accept projects that are a good match for my skills to ensure that you receive outstanding professional service. An experienced professional who is ready and able to assist with your projects so that you can focus on generating revenue. Please reach out to me, to discuss how we can work together to free up your time and help you achieve your goals. HIGHLIGHTED SKILLS - Project Management - Brand Creation & Management - Problem Solving - Business Development - Internet Marketing - Team Building & Management - Marketing Campaigns - Administrative Support - Creation of Excel Spreadsheets, PowerPoint, Microsoft Word - Listing management on BigCommerce, eBay and Amazon SERVICES OFFERED - Virtual Assistant - Customer Service - Executive Support - Project and Virtual Team Management - Brand Creation & Management - oDesk Recruiter / Hiring Manager - Mobile app development through the BiznessApps platform

100% Job Success
$11.11 /hr
8,519 hours

Muhammad Sarmad Riaz

Muhammad Sarmad Riaz

Technical support engineer

Pakistan - Tests: 2 - Portfolio: 1

I am a civil engineer and have an MBA degree in Marketing. Having worked in a multinational organization I have developed very sound technical and analytical skills. I am honest, hard working and capable of delivering under testing circumstances and conditions. My career ambitions are versatile and I m looking forward to work with organizations that can help my development and can profit from my skills.

$10.00 /hr
3,547 hours