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Technical Support Job Cost Overview

Typical total cost of Upwork Technical Support projects based on completed and fixed-price jobs.

Upwork Technical Support Jobs Completed Quarterly

On average, 116 Technical Support projects are completed every quarter on Upwork.

116

Time to Complete Upwork Technical Support Jobs

Time needed to complete a Technical Support project on Upwork.

Average Technical Support Freelancer Feedback Score

Technical Support Upwork freelancers typically receive a client rating of 4.62.

4.62
Last updated: August 1, 2015
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  1. Kim O.

    Kim O. Agency Contractor

    Technical Support Specialist for Networking devices/ Data Entry / VA

    Philippines - Last active: 11/10/2013 - Tests: 7

    To apply my knowledge and skills in Data entry, Customer Support, Virtual Tech Support, Virtual PA or Transcription.I have been working in a Contact Center Operation as a level 2 technician for Small Office/Home Office networking devices for Cisco. Prior to that, I was a Customer Service Representative of the same company for 2 years. We are serving clients from North America and Canada. I have knowledge and experience troubleshooting networking devices especially routers, adapters, camera, print servers, VPN connection, network attached storage devices and basic windows application over the phone with customers.I would be interested for an interview over the phone at any time of your convenience.

    Associated with: ProfitCaffeine

    $3.33 /hr
    721 hours
    5.00
  2. Michael Luigi Vergara

    Michael Luigi Vergara

    Technical Support

    Philippines - Last active: 21 days ago - Tests: 2

    I am a technical and customer support representative. I am a customer advocate and I excel in providing great customer experience. I go far and beyond customer satisfaction, catering to both company and customer. I educate customers so that they know what to expect from the company. I am a well trained technical support. I was a technical support for more than 8 years with different accounts like Dell Consumer Hardware Warranty Support, Sony computers and Siemens IT Helpdesk. I have been working for more than 2 years with RealPage where in I provide support for a Property Management Application. I am knowledgeable with MS Office applications and I am willing to be trained for other applications that is needed to complete my task.

    $4.00 /hr
    20 hours
    5.00
  3. Michael David Lim

    Michael David Lim

    Technical Support/Customer Service/Sales Representative/Data entry

    Philippines - Last active: 2 days ago - Tests: 2

    I graduated B.S. Mechanical Engineering from one of the most respected engineering school in the Philippines, Mapua Institute of Technology, last 2006 and I have been working in the call center industry since. 2006-2008: Dell Technical Support Representative level 3 (TSR) 2008-2010: Wachovia Phone Banking (CSR) 2010-February 2013: Enrollment Advisor for 360training.com (Sales) I work hard and never had attendance issues in all companies. Computer literate, knowledgeable in office applications like Microsoft Excel, Word and Powerpoint. I love sports, cooking, eating and travel.

    $7.78 /hr
    2,344 hours
    4.80
  4. Heidi Sugar Zeta

    Heidi Sugar Zeta

    customer service/technical support

    Philippines - Last active: 1 day ago - Tests: 6

    I've been in the call center industry for nine years now handling billing, healthcare, customer service and technical support accounts. Handled U.S and Australian based accounts. I am a hardworking and very professional person. I'm also a fast learner and eager to learn more things for my own improvement and success.

    Groups: Pro Customer Service

    $6.00 /hr
    2,860 hours
    5.00
  5. Maria Christina Bondal

    Maria Christina Bondal

    Technical Support Representative

    Philippines - Last active: 5 days ago - Tests: 2

    I previously worked for Convergys Philippines with a position for Technical Support Representative, handled AT&T services like AT&T dsl for 9 states and Uverse. I can troubleshoot cable tv, internet and home phone. I am also a berlitz passer. i can handle irate customers and multi-task at the same time. I took communication skills training, product training and call handling. I also have knowledge configuring wifi connections with laptops, tablets, cellphones. Can troubleshoot mail clients like thunderbird, outlook, windows live, can also support basic online email like yahoo and gmail have knowledge in windows operating system like win xp,vista,win 7 and mac 1.My objective is to provide superb performance for the company's needs. 2.To be able to make customers very satisfied on the company's services 3.To make sure that every issue is resolved. Sieble and WFE are examples of the tools that i use to troubleshoot. Those tools are specially designed to host and support ATT services and products. It is a perfect example of ticketing system where you can update, amend, edit and track cases from customer that call in regarding a specific issue with the company's services. I can also handle basic billing inquiries, make a sale if necessary or if the client demands it, can adjust to any kind of changes. I am willing to be trained. I can handle shifting schedules and there wont be any issues with time management. I prefer working on line because in that way i can concentrate more in what i have to do. i don't have to travel 2-3 hours just to get to work and in this way i can save more of money.

    $7.50 /hr
    1,238 hours
    5.00
  6. Karine Farah

    Karine Farah

    Technical support-French speaker

    Egypt - Last active: 8 days ago - Tests: 7

    Seeking a challenging position in a growing organization whereby I can develop my experience &communication skills to build a professional career path. Current Job Description:-Provide collaborative direction to the team in achieving goals at a team and consultant level.-Provide real time floor support for consultants who are on calls.-Effective queue management by driving AHT and quicker resolution on calls.-Analyzing both KPIs and efficiency metrics to identify patterns and aberrations and coach accordingly.-Constant coaching and feedback to consultants based on the type of question asked, calls handled and overall trend on metrics. -Training and up skilling consultants on new or existing process to enhance resolution and customer experience. Personal skills:Quick learner, Self Motivated and Hard worker.Work under pressure in both individual &team work.Inspire others to set &achieve personal and team goals.

    $5.00 /hr
    23 hours
    5.00
  7. Stefan Spirkovski

    Stefan Spirkovski

    Zendesk Technical Support Specialist

    Macedonia - Last active: 1 month ago - Tests: 7 - Portfolio: 4

    I started to work as a IT support agent, just to try out something new, but then... I fell in love with this type of job. The communication with so many different customers, the art of getting their trust and satisfaction has been a alluring and main driving force for me, for the last 2 years. I love to learn new stuff (kind of addicted to it), and I do that quick and efficiently. With my educational background in IT, I have plenty of technical skills that would come in handy in various situations. I play exceptionally in a team environment, and I consider the team to be my family. I can handle all kind of stressful situations, and I get the best of it 99,9% of the time. I guarantee that if you make your choice to add me to your team or company will be 100% satisfactory.

    Groups: Pro Customer Service

    $16.67 /hr
    1,600 hours
    5.00
  8. Muhammad Sarmad Riaz

    Muhammad Sarmad Riaz

    Technical support engineer

    Pakistan - Last active: 2 days ago - Tests: 2 - Portfolio: 1

    I am a civil engineer and have an MBA degree in Marketing. Having worked in a multinational organization I have developed very sound technical and analytical skills. I am honest, hard working and capable of delivering under testing circumstances and conditions. My career ambitions are versatile and I m looking forward to work with organizations that can help my development and can profit from my skills.

    $10.00 /hr
    3,147 hours
    4.00
  9. Rene-mar M.

    Rene-mar M.

    Customer /Technical Support Representative

    Philippines - Last active: 1 day ago - Tests: 2

    I worked as a Customer/Technical Support in a BPO company for 2 years where my responsibilities included handling inbound and outbound calls, billing and payments, technical support, live chat and email support. And most recently I worked as a Collections Specialist for another renowned BPO company. I can work up to 40 hours a week and as much as necessary to get the job done. I am available any time of the day and night, and I can work some weekends, too. With my extensive experience in providing customer service, along with my ability to learn quickly and efficiently, I am confident that I will make an immediate contribution to your team.

    $3.33 /hr
    0 hours
    5.00