Ian Tristan Faylona
Team Leader, Technical Support and Customer Care Expert
Last active: 10 hours ago
More than 10 years of customer service and technical support experience.
Experienced Technical Support Team Leader handling a team of 20 members - responsible for motivating and encouraging each team member to perform and hit the target metrics and KPI's. Monitor individual team members performance and provide one-on-one coaching as needed. Conducts a weekly meeting to ensure that every team member is aware of the current metrics, KPI's and updates. Create a coaching and action plan for each team member to improve in specific performance areas.
I have demonstrated proficiency in all core office administration functions and customer service, including internal/external communications, document preparation, data and records management, meeting scheduling, and task prioritization.
I can manage the office without supervision, juggle multiple tasks effectively, and maintain confidentiality with highly sensitive materials and matters.
I am seeking opportunities related to supervisory, customer services and technical support. I am customer centric, reliable and very efficient.