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Technical Support Job Cost Overview

Typical total cost of Upwork Technical Support projects based on completed and fixed-price jobs.

Upwork Technical Support Jobs Completed Quarterly

On average, 116 Technical Support projects are completed every quarter on Upwork.

116

Time to Complete Upwork Technical Support Jobs

Time needed to complete a Technical Support project on Upwork.

Average Technical Support Freelancer Feedback Score

Technical Support Upwork freelancers typically receive a client rating of 4.62.

4.62
Last updated: August 1, 2015
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  1. Amanat Ali

    Amanat Ali

    ColdFusion Developer / Technical Support

    Pakistan - Last active: 8 days ago - Tests: 3 - Portfolio: 3

    I am a freelance web programmer, based in Karachi, Pakistan. I had spent 6 years in the corporate world as a web/software developer, working both in the office and remotely. Three years ago I left transitioned to freelance web programming and open source application customization. I feel I have been successful, not just because of my ColdFusion/ASP/ASP.net/PHP programming/ Troubleshooting skills, but because of my honesty and strong work ethic. I enjoy working one on one with my clients, rather than having project managers involved. Because of this, most of my clients are individuals and small business owners. I am able to effectively communicate via email and IM (Yahoo, MSN, Gtalk) to complete projects to client’s specification. I have worked on hundreds of dynamic websites, programming them with ASP/ColdFusion/PHP. I have done everything from debugging code, to upgrades, custom development and customizations to open source software. I am well experienced in various open source and commercial applications like WordPress, Joomla, SugarCRM, phpBB, vBulletin, SMF, Moveable, Snitz, Moodle and OScommerce etc...

    $15.56 /hr
    19 hours
    4.59
  2. Norman Villaresto

    Norman Villaresto

    Technical Support/IT ServiceHeldesk

    Philippines - Last active: 14 days ago - Tests: 2

    I've been in BPO industry, specifically in technical account and currently looking for jobs which is related with my current field. I have an extensive knowledge in PC hardware and software, networking basics, as well as configuring Windows server, mail server (MS Exchange), and Active Directory. I'm flexible, hardworking and fast learner. I can also work in a fast paced industry and can work with minimum supervision. My work is my passion and I always give out the best in me on my work.

    $4.44 /hr
    234 hours
    5.00
  3. Julio Paulo Andal

    Julio Paulo Andal

    Technical/Customer Support Representative

    Philippines - Last active: 3 months ago - Tests: 5

    With almost four years of experience in the Call Center Industry where I was mostly involved in a team handling technical support. I am self-motivated and passionate about quality and excellence. Possess excellent written and verbal communication skills with the ability to interface at all levels and have the willingness and initiative to learn and explore new technologies. I am eager for any opportunity to expand my craft as a professional. I am able to meet business requirements with limited supervision and can work well independently or as a part of a team. Have strong troubleshooting, resolution, organizational skills. SKILLS PROFILE SUMMARY Proficient in Internet Connection (wireless and wired), TV connections Microsoft Office 2003-Present, Microsoft Windows Operating System Knowledgeable on Adobe Photoshop, and Symantec PC Anywhere Introduction to JAVA and computer networking PROFESSIONAL EXPERIENCE November 2007 - October 2008 September 2009 - December 2009 Technical Support Representative SPI Global (former ePLDT Ventus) Clients: Philips Consumer Products United Bank of Switzerland (Brokers) DISH Network (Satellite TV Provider) August 2010 - August 2011 Technical Support Representative Teleperformance Clients: AT&T Uverse (Internet +TV+Phone service provider) As a Technical Support Representative: • Responsible for providing Internet, TV, and/or Telephone technical support and excellent customer service solutions to users. • Resolve customers support issues and provide customer with a solution, via troubleshooting techniques. • Provide customers their personal account information pertaining to bills and privileges and promotions. October 2011 – October 2013 Technical Support Representative VXI Global Clients: AT&T Uverse (Internet +TV+Phone service provider) As a Technical Support Representative: • Responsible for providing Internet, TV, and/or Telephone technical support and excellent customer service solutions to users. • Resolve customers support issues and provide customer with a solution, via troubleshooting techniques. • Provide customers their personal account information pertaining to bills and privileges and promotions. • A 2nd level of support for Uverse, handles all service issues staying with Uverse scope of support, that 1st level are unable to.

    $5.56 /hr
    1,403 hours
    3.82
  4. Faith Delos Santos

    Faith Delos Santos Agency Contractor

    telemarketer/advanced technical support/staffing

    Philippines - Last active: 11/09/2014 - Tests: 1

    I am Faith G. Delos Santos, 27 years of age. I am a graduate of Bachelor of Science in Nursing at Central Philippine University. I am a quick learner, motivated and dedicated to get the job done right. I am highly attentive to details and effectively manage tasks simultaneously. I have a strong Communication skills, friendly, professional and very optimistic. WORKING EXPERIENCES Callmatrix Sales and Marketing Simon Ledesma street, Jaro, Iloilo City March-June (2010) Callbox Sales and Marketing Solutions M.H. Del Pilar Street, Molo, Iloilo City August 23,2011-January 4,2012 Telemarketer SPI Global Inc. 2nd and 3rd florr Bldg., Molo Supermart, Molo, Iloilo City Teleflora's Ramp for Valentine's Day January 23,2012- February 18, 2012 Customer Representative SPI Global Inc. 2nd and 3rd florr Bldg., Molo Supermart, Molo, Iloilo City Parlance Dept. February 20,2012-Present Customer Service Representative Advanced Technical Support

    Associated with: VWP Manpower Agency

    $5.56 /hr
    82 hours
    5.00
  5. Von C.

    Von C. Agency Contractor

    Customer Service and Technical Support

    Philippines - Last active: 2 days ago - Tests: 11 - Portfolio: 4

    A career with a progressive organization that will use my education, skills, talents, abilities, and experience in an executive capacity, and to work in a company that would be a very valuable experience to enhance my knowledge of the industry. Seeking for a position where my extensive experience will be further developed and utilized. - Highly competitive , self-starter who is organized, disciplined, loyal and goal oriented. - Excellent communication skills demonstrated by the ability to work with people of diverse backgrounds. - Well trained in dealing with customers and in giving the service that could exceed their expectations. - Resourceful and committed. Versatile and adaptable. - Friendly and enthusiastic. - Conduct and guide root cause analysis sessions, with full report on solutions. - Transferrable skills learned within this position are establishment of effective documented, analysis and reporting system. - Determining areas for process improvement and control and working to achieve realist planned results.

    Groups: BigCommerce

    Associated with: ESC Interactive

    $13.33 /hr
    8,494 hours
    4.08
  6. Gurdip Singh

    Gurdip Singh

    Server Administrator and Technical Support

    India - Last active: 2 months ago - Tests: 9 - Portfolio: 1

    To work hard, smart and effectively to achieve my personal and professional goals. --------------------------------------------------------------------------------------------- • More than 7 years of successful experience in customer service and technical support with recognized strengths in maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place. • Possess solid computer skills. • Excellent working knowledge of PC using Windows OS; Ms-outlook, Microsoft Excel, WordPerfect, Microsoft Word, • Ability to train, motivate, and supervise customer service employees. • A team player, was responsible for handling a team 15, and keeping them updated about the new technical issues and their resolutions.

    $7.78 /hr
    8,794 hours
    4.47
  7. Monis Rizvi

    Monis Rizvi

    Experienced Remote Technical and Live Chat Support, Ticket Support.

    Pakistan - Last active: 7 days ago - Tests: 4

    With more than 2 years of experience in customer service and technical support via live chat and tickets, I'm confident in my ability to find an amiable solution to any challenge I may encounter. As a self-motivated and determined person, with a strong capacity for learning, I thrive in virtual work environments - taking on new challenging and multi-tasking with ease. I've worked hard to foster strong working relationships and if I don't immediately have an answer to a question, I definitely have the skills and resources to know where to find it. As a naturally empathetic person with a solutions oriented attitude, I am able to relate to customers; helping them to feel comfortable and understood, while finding the appropriate solution for all parties involved. I am known for my commitment, superior work ethics, attention to detail and excellence in customer care.

    Groups: Microsoft Certified Professionals

    $6.67 /hr
    2,600 hours
    4.95
  8. Sachin G.

    Sachin G.

    C#.NET & ASP.NET web Developer, Technical Support, Mobile App support

    India - Last active: 1 day ago - Tests: 2 - Portfolio: 2

    I am having 7+ years of experience in various Microsoft technologies like ASP.NET, C#.NET, VB.NET, SQL server.Thorough knowledge of Application development and maintenance life cycle process. Good experience in developing and testing of web application, Experience in Technical support for APS.NET application. Experience in Mobile App support. Good experience in Testing Android and iOS mobile app. Testing includes manual testing,Unit testing, Regression etc. Hands on experience in MVC5.0, Angular JS Good experience in building Web application using .NET framework 3.5/4.0. Good knowledge of Service oriented architecture (SOA), Web services, WCF, Good exposure to OOPS concepts. Good experience in Technical Support, (web based ,app support both android and iOS etc.) Good knowledge of database technologies like Oracle, SQL server 2008 PL/SQL and MySql, also worked on various database tools like TOAD, SQL Developer, worked on Stored procedures,functions,PL/SQL blocks.Have a good client facing attitude and a great ability to adapt to new situations, environments and projects. Excellent verbal and written communication skills

    $11.11 /hr
    451 hours
    5.00
  9. Beverly Joy Rodriguez

    Beverly Joy Rodriguez

    Front End Developer / Virtual Assistant / Technical Support

    Philippines - Last active: 2 days ago - Tests: 12 - Portfolio: 6

    I aim to find a job that will let me apply my experiences as a Front End Developer as well as explore other computer related tasks. I also want to explore and learn new skills that will help me become a better professional. I excel at working under tight deadlines with strict expectations. I possess the self discipline and time management skills necessary to have served as a virtual employee. I am hardworking, dedicated and service oriented.

    $10.00 /hr
    721 hours
    4.58