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Technical Support Job Cost Overview

Typical total cost of Upwork Technical Support projects based on completed and fixed-price jobs.

Upwork Technical Support Jobs Completed Quarterly

On average, 144 Technical Support projects are completed every quarter on Upwork.


Time to Complete Upwork Technical Support Jobs

Time needed to complete a Technical Support project on Upwork.

Average Technical Support Freelancer Feedback Score

Technical Support Upwork freelancers typically receive a client rating of 4.65.

Last updated: October 1, 2015
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Nick Leongson

Technical/Desktop Support


IT technical support officers are mainly responsible for the smooth running of computer systems and ensuring users get maximum benefits from them. Individual tasks vary depending on the size and structure of the organisation, but may include: *installing and configuring computer hardware operating systems and applications; *monitoring and maintaining computer systems and networks; *talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues; *troubleshooting system and network problems and diagnosing and solving hardware or software faults; *replacing parts as required; *providing support, including procedural documentation and relevant reports; *following diagrams and written instructions to repair a fault or set up a system; *supporting the roll-out of new applications; *setting up new users' accounts and profiles and dealing with password issues; responding within agreed time limits to call-outs; *working continuously on a task until completion (or referral to third parties, if appropriate); *prioritising and managing many open cases at one time; *rapidly establishing a good working relationship with customers and other professionals, e.g., software developers; *testing and evaluating new technology; conducting electrical safety checks on computer equipment.

$4.44 /hr
1,919 hours

Sheldon Harris

Sheldon Harris

Customer Service/Technical Support

Jamaica - Tests: 4

My name is Sheldon Harris, I am 30 years of age. I have vast experience in the field of Customer Service at the highest level, where I have attained merits and posses good communication skills both orally and verbally .I was previously employed to an International company for over 4 years, where I was a customer service representative until being promoted to a Team Supervisor in the same field. I am willing to work with any company or anyone, where my extensive customer experience will be further developed and utilized.Based on my knowledge and skills acquired over the years, I am confident that if given the opportunity, not only will I benefit greatly from your organization but will also make significant contributions being a self-motivated, conscientious and adaptable individual.

$6.67 /hr
2,148 hours

Wendell davis F.

Wendell davis F.

Global Technical & Customer Service Support / I.T. Support

Philippines - Tests: 9 - Portfolio: 1

I have the ability to support and help out my clients with minimal supervision. Been in the BPO / Call Center industry for 5 years now. Able to give out full support to our clients with an achievable goal of a 100% Satisfaction and 100% Quality assured results. Now in a Service Desk position, able to support in IT Fields and support applications the company uses. - Wordpress - MSP - Service Desk - IT Services - Technical Support / Customer support - Virtual Assistant - Researcher - Image / Logo editor - Content writing - Great experience on e-Mail, web, chat and phone support.

79% Job Success
$8.89 /hr
3,487 hours

Virgilio Manzanas

Virgilio Manzanas

Technical Support/Customer Service Representative

Philippines - Tests: 5

Ive been in the call center industry for over 6years. My experience in the industry has helped me develop my passion for customer service. I also acquired the ability to effectively communicate with people. I handled calls from some of the leading telecommunication companies in the US like verizon, Time warner cable and BrightHouse Networks. My aim is to provide my employer excellent quality work I'm looking for a challenging career in the customer service/ technical support or email support field but i also love to learn new things. Im a fast learner.

$3.00 /hr
2,913 hours

Asim S.

Asim S. Agency Contractor

Email Marketing Expert & Technical Support

Pakistan - Tests: 12 - Portfolio: 8

I have completed my PhD Degree in computer Science& from QAU. As you will note from my profile, I have experience with a wide range of programming languages, research, web research, software testing and much more through academic projects and employment. I also have 3 years Email Marketing experience. I am offering my services. I believe my education, skills and experiences fit your requirements, and i am confident my skills would be an asset for you.

Groups: StrongMail

Associated with: Rising Stars

100% Job Success
$7.78 /hr
2,911 hours

Von C.

Von C. Agency Contractor

Customer Service and Technical Support

Philippines - Tests: 11 - Portfolio: 4

A career with a progressive organization that will use my education, skills, talents, abilities, and experience in an executive capacity, and to work in a company that would be a very valuable experience to enhance my knowledge of the industry. Seeking for a position where my extensive experience will be further developed and utilized. - Highly competitive , self-starter who is organized, disciplined, loyal and goal oriented. - Excellent communication skills demonstrated by the ability to work with people of diverse backgrounds. - Well trained in dealing with customers and in giving the service that could exceed their expectations. - Resourceful and committed. Versatile and adaptable. - Friendly and enthusiastic. - Conduct and guide root cause analysis sessions, with full report on solutions. - Transferrable skills learned within this position are establishment of effective documented, analysis and reporting system. - Determining areas for process improvement and control and working to achieve realist planned results.

Groups: BigCommerce

Associated with: ESC Interactive

100% Job Success
$13.33 /hr
8,714 hours

Muyassir S.

Muyassir S. Agency Contractor

Server Admin / Wordpress Expert

Pakistan - Tests: 8 - Portfolio: 3

Its near about two years that i am providing my services of.. - Server Administration ( Linux / Windows Server ) - Troubleshooting issues - Technical Support - Managing Shared , Reseller, VPS and Dedicated Web-Hosting - WordPress Hosting / Management / Migration / Issues Resolving - WHM/Cpanel , Plesk, Direct Admin - iis, Apache, Nginx Server - Websites Migration From Shared , VPS, Reseller and Dedicated Server - Installing Software, SVN, modules on Server - Web Hosting Agent Managing clients hosting accounts, Servers and web sites migration from a2Hositng, Bluehost, Godaddy, Hostgator, SiteGround, Liquid Webhosting, hawkhost, knownhost, web-hosting , Fatcow, ipage,, ServedInt, 1and1,blizhosting and Wp-Engine

Associated with: MIII-IT Solutions

97% Job Success
$16.68 /hr
2,753 hours

Carmi Arguelles

Carmi Arguelles

Photoshop Editor | Customer Support | Lightroom | Technical Specialist

Philippines - Tests: 5 - Portfolio: 4

I have 7 years of experience in the call center industry, focusing on Technical and customer support. I have worked for E*Trade information services and have had experience in handling corporate accounts. I focus on delivering problem resolution for all clients and deliver top of the line results. I also have an extensive Photoshop experience, specializing in : - Product photo enhancement - Digital image editing / Wedding Photo Editor - Skin Retouching / Photo Editing - Deep etching / Background removal / Image Cutout /Masking - Color correction / Color change/ Image manipulation I am in search of job opportunities and I have several years of experience. I would like to work for you or your company. My goal is to be able to deliver top of the line projects for clients all over the world through Upwork, whether it is for Technical matters or design projects. Tools Used: Adobe Photoshop CS5.1 Adobe Lightroom 4

90% Job Success
$5.56 /hr
1,332 hours

Richard Nyakundi

Richard Nyakundi

Zendesk Expert, Technical Support and Customer Support Manager

Kenya - Tests: 7 - Portfolio: 1

Experienced Zendesk Consultant and Customer Support Team Lead with 1700+ oDesk hours. I am very familiar in all aspects of Zendesk, the use of business rules to achieve the desired workflow, implement automations to increase productivity for agents, customize Zendesk using its built in functions and integrations. I am abreast with the latest Zendesk features, api, and integrations which allows me to be able to always find ways of implementing desired functionality by being able to fully understand all aspects of Zendesk of what it can and it can't do.. Key words: zendesk consultant, customer support team lead, reporting, excel, HTML, CSS, JavaScript.

90% Job Success
$16.67 /hr
1,927 hours

Robert H.

Robert H. Agency Contractor

Team Lead/ Technical Expert Support(Phone/Chat/Email)

Philippines - Tests: 6

I have been working in a business process outsourcing industry for 13 years. This has been an invaluable experience in terms of learning different level of techniques to enhance my performance from an entry level customer care representative processing emails and chat to a 2nd level technical support providing extensive solutions and strengthening client relationship. As a leader, I am currently focused on developing and leading a team to exceed client expectations. I aim to do the same in Odesk given the opportunity to commit myself in the personal and professional development of a team as well as apply the day-to-day project experiences to individual talents.

Associated with: MAGNIFICO

$12.00 /hr
6,586 hours