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Many of our freelance customer service reps have experience in large call centers around the world, and are ready to bring their professional experience to help your business.

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Customer service Job Cost Overview

Typical total cost of Upwork Customer service projects based on completed and fixed-price jobs.

Upwork Customer service Jobs Completed Quarterly

On average, 1,123 Customer service projects are completed every quarter on Upwork.


Time to Complete Upwork Customer service Jobs

Time needed to complete a Customer service project on Upwork.

Average Customer service Freelancer Feedback Score

Customer service Upwork freelancers typically receive a client rating of 4.65.

Last updated: October 1, 2015
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Sheila Mae Ingan

Sheila Mae Ingan Agency Contractor

Customer Service Representative/ Agency Manager

Philippines - Tests: 7

To secure a position where my existing skills in the areas of Customer Service, Content Writing, and Transcription will be utilized by a progressive company.

Associated with: JSS Virtual Solutions, OutstartBPO-Cebu

100% Job Success
$17.00 /hr
7,880 hours

Richard Sambrano

Richard Sambrano

Customer Service Specialist, Team Leader, Technical Support Specialist


I have over 7 years in the service industry. I have managed teams ranging in size from 5 to 20 employees for various companies in various service related industries. My strengths include: Strong communication skills Leadership skills Microsoft Excel Reports Analysis The wealth of management and leadership experience I have gained in the past years has empowered me to carry out strong and solid results in areas of Customer Service Management, Training and Development and Client Services. It is my aim to continuously serve quality-driven companies in their organizational and business goals.

$5.56 /hr
1,410 hours

Jeneva Gracia A. Bolos

Jeneva Gracia A. Bolos

Customer Service

Philippines - Tests: 3 - Portfolio: 1

To be a part of a dynamic organization where I could put to use my skills; I have been part of a call center industry for over five years with three (3) different positions. I started as a Customer service agent to a Licensed Debt collector then got promoted to a Quality Auditor to a Quality coach. I would also like to be part of an organization which will help me develop my potentials and enhance my knowledge.

$5.00 /hr
1,019 hours

Momer D.

Momer D.

Customer Service / Recruiter

Philippines - Tests: 12

I have endured in the BPO industry for more than10 years. I have ample knowledge and skill with customer service and technical support issues over the phone, through chat, and email. I believe I have due competence in communicating with clients in the most appropriate manner and I would love to continue working in a similar environment and to increment more experience for continuous progress and stable work.

100% Job Success
$16.67 /hr
2,621 hours

Alexis G.

Alexis G.

Marketing & Customer Service Specialist

France - Tests: 1 - Portfolio: 1

FOR ME THE CLIENT IS KING, so your satisfaction is my top priority !! Passionate about solving problems, answering questions, and delighting customers, I am also capable of handling day-to-day administrative duties and industry-specific duties, such as managing projects, doing researches, graphic design work and basically be your right hand and help you grow your business. Third year successfully working on Elance and Upwork. More than 800 hours in Elance. RANKED TOP 30% in the Customer Service, Social Media Marketing, Call Center Skills, Computer Skills, Phone Support and Email tests. Also efficient in Data Entry, (French/English/Spanish) audio/video transcription, Proofreading, Writing, French/English/Spanish Translations, Web Research. Excellent fluency - both written and verbal - in French, English and Spanish. Proactive, fast learner, reliable. I am serious and trustworthy. Independent, competent and professional, I can perform a wide range of services; provide a high quality work with a quick turnaround.

100% Job Success
$16.67 /hr
827 hours

Marius vicol C.

Marius vicol C.

Customer Service/Network Support

Romania - Tests: 5 - Portfolio: 1

I have a huge experience on internet issues, pppoe, tcp/ip, dhcp and different OS. Same time i have 7 years of experience in Customer Service and Networking and in all this time I have satisfied the clients with my skills. My straights skills are: punctuality (I was late one time in 7 years because a car crash), ambition, requirement, working in stress, work in team, best result, customer satisfaction, best quality, optimum results and in the same time technical skills in Windows XP, Vista, 7, 8, 10, MAC OS and MAC OSX are my duties that I have to excel day by day.

100% Job Success
$8.00 /hr
789 hours

Adelaine Haiste Quiogue

Adelaine Haiste Quiogue

Experienced Customer Service Representative


I have been in the customer service industry for more than 10 years with a wide array of experience from financial accounts, technical support to being an IP-Relay Operator. I am flexible, hardworking and have a keen attention to details, making sure that i do everything right the first time. Having been in this industry for quiet some time has helped me develop my skills on how to be more efficient in dealing with the customers needs.

$4.44 /hr
2,766 hours

Jhoanna Nipal

Jhoanna Nipal

Expert In Customer Service

Philippines - Tests: 3

Over the last 8 years, I have been working in a Call Center Industry with experience in both inbound and outbound campaigns (US and Australian Accounts). Excellent communication skills. •Can work under minimum supervision. •Results-oriented customer service professional. •Dedicated to achieving customer satisfaction as well as meeting or surpassing company expectations. •Strong rapport with personnel, customers, and associates based on knowledge, professionalism and integrity. I am looking for full time work that will enable me to use the many skills that I have gained over the years. You grow the business, while I support you with dedication, integrity, excellence and confidentiality. In this new era where everything is online, although my office location is in the Philippines.

100% Job Success
$3.33 /hr
2,619 hours

Alarna Davies

Alarna Davies

Customer Service Advisor

United Kingdom - Tests: 4

I have several qualifications and degree's working with computers along with A levels in using all Microsoft programmes. I have worked in a call centre for 4 years and have worked in administration for 5 years. I type at around 60-70 wpm. I am hardworking and get work done on time, often way before the deadline. I have experience in dealing with clients via email, in person and over the phone and I am more than comfortable doing so. I have a full complete Elance profile, where I have received excellent feedback. Some of my most recent roles including using a ticket system, and working as a online chat assistant which I really enjoyed and found I gained many skills from this. I put 110% effort into any work I am asked to complete, and often manage to complete any task with little to no help, I do however work very well with people and I am more than happy to train people up if needed. I have also just recently achieved a Level 4 NVQ in Business Admin which I believe shows that I have all the skills required for being an excellent virtual assistant/administrator. I have experience in data entry, copy writing, and excellent email/customer service skills. I have many qualifications in working with computers and Microsoft packages meaning I am more than comfortable using all programmes without any issues. Due to the qualifications I have regarding computers, I tend to pick up on working on any new programmes very fast, and tend to become quite advanced in a short space of time. I do have experience working on SupportFU which is a ticket/customer service programme.

$10.00 /hr
886 hours