Call Center Operations Manager/BPO Consultant/Expert Telemarketer
A dynamic, resourceful and industrious ‘Call Center Manager’ with excellent communication and customer service skills and a broad range of expertise in administration, data management and office organization gained primarily via exemplary service in an International Call Center. We are the TOP Call center in Bangladesh Named as SkyTech Solutions. We have over 85 Telesales Agents working in-house. We have all the proper management team with Quality Assurance Department.
To create a wonderful working relationship to my UpWork employer.My core competency lies in client services and was also exposed to different activities that will enhance client relationship management, operations and training programs for quality assurance.
I am also proud to showcase my skills in Voice Talent (as a), Telemarketing/Sales, Administrative Support, Appointment Setting, Lead Generation and Customer Support and Team Management (billing, technical, in/outbound, Email, Ticket and Chat).
We currently handle a variety of services such as appointment setting & sales for Mortgage( Worked With MBanc), debt consolidation (Worked with Debt Consolidation Ontario), Solar In-house (Worked with Home Solar Experts) and phone consultations (Worked with Green Solar Solutions), Merchant Cash Advance (Worked with Zip Capital, Fundzio, Merchant Cash N Capital), Energy Sales (Worked with Harborside Energy), Alarm Security Sales, and Auto Insurance & So On.
Our agents are well-screened not only to assess their skills and talents but also their experience and interests. This helps us to designate the right agents on the right project that will help them maximize their potentials as contributors for the success of your business.