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BPO Call Center Job Cost Overview

Typical total cost of Upwork BPO Call Center projects based on completed and fixed-price jobs.

Upwork BPO Call Center Jobs Completed Quarterly

On average, 11 BPO Call Center projects are completed every quarter on Upwork.

11

Time to Complete Upwork BPO Call Center Jobs

Time needed to complete a BPO Call Center project on Upwork.

Average BPO Call Center Freelancer Feedback Score

BPO Call Center Upwork freelancers typically receive a client rating of 4.43.

4.43
Last updated: August 1, 2015

Popular BPO Call Center Searches

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  1. Froi D.

    Froi D.

    oDesk Corporation

    Philippines - Tests: 4

    I have been with the Business Process Outsourcing sector since 2004. I was part of several customer service and technical support campaigns including a US-based pioneer in computer products and services and later on, a leading Internet Service Provider. I literally rose from the ranks as I had started as a Frontline Technical Support Engineer then to a Resolutions Specialist (floor walker), Frontline Operations Team Leader, Escalations Team Leader and then last but not the least as a Senior Team Leader/Operations Manager. I am well versed in the English language and a workhorse in terms of customer satisfaction, leadership and discipline. I am also self-reliant, very keen to details, a great team player and can easily find ways to motivate myself and my co-workers. Academically speaking, I was a graduate of the University of Santo Tomas in the Philippines with a degree of Bachelor of Science in Electronics and Communications Engineering. I took my oath as a full-pledged Engineer the succeeding year after my graduation and had my first hand experiences in regards to project management right after.

    $10.00 /hr
    14,431 hours
    5.00
  2. Melissa sue N.

    Melissa sue N.

    Excellent Editor and Customer Service Advocate

    Philippines - Tests: 3

    I have excellent communication skills. I have an extensive experience in different facets of the customer service industry, providing call, email and live chat support. I've handled several customer service accounts. I took calls and have dealt with different kinds of customers. After a couple of years, I got promoted as a quality assurance analyst where I evaluated the recorded calls of other customer service representatives, driving quality customer service on every call received. I have also worked as a quality assurance analyst for proofreading and employee services department. I am creative, flexible and capable to handle diverse tasks and responsibilities.

    Groups: Pro Customer Service

    $11.11 /hr
    6,402 hours
    4.99
  3. Justin Lirio

    Justin Lirio

    Experienced Customer Care Specialist / IT Graduate

    Philippines - Tests: 8

    To practice a profession that will further develop my critical thinking and interpersonal skills as well as to promote professional excellence and competitiveness in positions involving English communication and computers. My skills include customer service (chat, email or voice), knowledge in most computer applications/programs and Hardware. I have a positive attitude and I'm looking forward to an awesome working relationship with my oDesk employer.

    $3.33 /hr
    3,298 hours
    4.86
  4. Maja Saludsong

    Maja Saludsong

    Call Center Quality Assurance Associate

    Philippines - Tests: 6

    With my 9-year experience in the BPO industry, I have solid knowledge on call center metrics especially with Quality policies and procedures. Being the main POC for QA in 2 of the travel accounts I handled, I have been responsible in different fields - communicating with the Training team and other support groups, facilitating several internal and client meetings and activities, developing technical knowledge in creating reports and presentations, assisting the QA Manager, Training Manager and Ops Senior Manager and also mentoring new leads. Additionally, I have developed good time management skill as I needed to be very flexible with the accounts I handled (which followed different shifts). I have also gained the confidence and trust of our clients specific to QA processes. I have also completed and passed the COPC High Performance Management Techniques training as well as the Orientation to Six Sigma training.

    $7.78 /hr
    1,086 hours
    5.00
  5. April Descaya

    April Descaya

    Customer Sevice Representative/Tech Support/Data Entry/Telemarketer

    Philippines - Tests: 10

    Being a Customer Service Representative/Technical Support, I have learned to pacify customers' frustrations, analyze their problems, and learn to walk them through the troubleshooting process towards accurate resolution or information. Also, working in a callcenter industry helped me develop an ability to handle stress, do multitasking, and to work it at best even under great pressure. I believe that I have it in me to be a good, if not better employee.

    $4.00 /hr
    1,055 hours
    4.64
  6. Ryan A.

    Ryan A. Agency Contractor

    Call Center Operations Manager/BPO Consultant/Expert Telemarketer

    Bangladesh - Tests: 2 - Portfolio: 5

    A dynamic, resourceful and industrious ‘Call Center Manager’ with excellent communication and customer service skills and a broad range of expertise in administration, data management and office organization gained primarily via exemplary service in an International Call Center. We are the TOP Call center in Bangladesh Named as SkyTech Solutions. We have over 85 Telesales Agents working in-house. We have all the proper management team with Quality Assurance Department. To create a wonderful working relationship to my UpWork employer.My core competency lies in client services and was also exposed to different activities that will enhance client relationship management, operations and training programs for quality assurance. I am also proud to showcase my skills in Voice Talent (as a), Telemarketing/Sales, Administrative Support, Appointment Setting, Lead Generation and Customer Support and Team Management (billing, technical, in/outbound, Email, Ticket and Chat). We currently handle a variety of services such as appointment setting & sales for Mortgage( Worked With MBanc), debt consolidation (Worked with Debt Consolidation Ontario), Solar In-house (Worked with Home Solar Experts) and phone consultations (Worked with Green Solar Solutions), Merchant Cash Advance (Worked with Zip Capital, Fundzio, Merchant Cash N Capital), Energy Sales (Worked with Harborside Energy), Alarm Security Sales, and Auto Insurance & So On. Our agents are well-screened not only to assess their skills and talents but also their experience and interests. This helps us to designate the right agents on the right project that will help them maximize their potentials as contributors for the success of your business.

    Associated with: SkyTech™ BPO

    $7.78 /hr
    580 hours
    4.60
  7. Transcription PRO

    Transcription PRO

    Affordable Transcription Specialists

    India - Portfolio: 4

    TranscriptionPro is a virtual assistant company that specializes in helping companies and entrepreneurs manage their busy lives. Some of the tasks we can help you with include: Transcription of audio and video dictations, Translation of a variety of languages, Audio and video editing, Design graphics, Blogging, Internet research, SEO, Social media management, Calendar management, and Copy typing. A CUSTOMER FEEDBACK: Your level of service is excellent. It was a pleasure to work with you because of your high level of responsiveness. - Pete Tormey, Partner Attorney, Antero & Tormey LLP

    $14.00 /hr
    0 hours
    5.00
  8. Martin Morales

    Martin Morales

    Data Encoder / Web Researcher / Web Analyst

    Philippines - Tests: 4

    My name is Martin Morales. I am looking for short or long term jobs and projects that will enable me to utilize my skills and experiences that I have acquired. I have more than 7 years of experience working in the Business Process Outsourcing industry. My skills include but are not limited to: -Customer and Technical Support (Call Center related skills) -Data Analysis -Data Entry / Encoding / Proofreading (typing speed average of 50 WPM) -Data Processing -Web Research I am confident that the skills that I have will enable me to perform the task you will assign to me. I can also work with a team or by myself, I have fast internet connection and I can be available any time of the day for your business needs.

    $5.56 /hr
    2,299 hours
    5.00
  9. Dianne Silva

    Dianne Silva

    Email and Phone Customer Service Specialist

    Philippines - Tests: 7

    I have 4 years of customer service experience in a Business Process Outsourcing (BPO) and almost 4 years of online administrative and data entry job experience. I have used Wordpress CRMs, Zendesk, iTunes Application loader for my administrative/data entry job. I also have a wealth of experience using Microsoft Word, Microsoft Excel and, Google drive to share outputs and data gathered to my clients. I have a calm and professional demeanor. I love to work with a team or on my own. I am a multitasker, which allows me to take on several task and responsibilities at once. I work under minimal supervision and values quality over quantity of work. I look forward to working as a customer service associate and data entry specialist for your growing business or company.

    Groups: Pro Customer Service

    $10.00 /hr
    13,820 hours
    4.63
  10. John Ruen Sypiecco

    John Ruen Sypiecco

    Professional SEO Content Writer & Customer Service Representative

    Philippines - Tests: 2

    Over the years, I have developed and mastered my skills in both writing and speaking. I have written exemplary summaries of service listings using SEO keywords for the last two years. My expertise has helped Thumbtack professionals get on top of Google's page ranking. I have also experienced handling billing and sales calls for an AT&T Uverse account in Davao, and managing the Local Store Marketing Team at McDonald's Cagayan de Oro City. I am a well-organized and highly motivated freelance professional. I work hard to attain my goals on time and make my employers proud.

    $3.50 /hr
    1,011 hours
    5.00