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chat support Job Cost Overview

Typical total cost of Upwork chat support projects based on completed and fixed-price jobs.

Upwork chat support Jobs Completed Quarterly

On average, 141 chat support projects are completed every quarter on Upwork.

141

Time to Complete Upwork chat support Jobs

Time needed to complete a chat support project on Upwork.

Average chat support Freelancer Feedback Score

chat support Upwork freelancers typically receive a client rating of 4.54.

4.54
Last updated: August 1, 2015
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  1. Alden B.

    Alden B.

    Quality Assurance,Customer Service,Chat Support

    Philippines - Tests: 4

    During the 7 years of experience in Customer service industry, I have worked my way up from a Customer service Representative to a Quality Manager. I can make reports, Qualitative and Quantitative. Analyze data and provide a solution to reach your goals. I am proficient in English, Microsoft Office, Presentations and many more. I have worked as a Chat support Representative. I was able to handle as many as five live chats at the same time. We were required to respond to customers within a minute. While chatting we also do research so we can accurately answer the question of the customer. This job helped me develop the skill of multitasking and maintaining focus.

    $4.00 /hr
    1,954 hours
    4.53
  2. Glenda Stamatelos

    Glenda Stamatelos

    Customer Service, Telephone support. live chat, Telemarketing

    South Africa - Tests: 10 - Portfolio: 6

    I have an absolute passion for excellent Client Service. It gives me great satisfaction to be able to assist someone, and to know that when they put the phone, down they are happy. I have been in the client Service industry for over 20 years. I started as a telemarketer and progressed toward management and then to National Telemarketing Manager for a stock market training company.I managed 6 different telemarketing call Centers nationally in South Africa for them. I also served as a client Service Supervisor for a medical aid company for 2 years I have client service experience in a variety of industries: Training, Recruitment, medical, marketing. e-commerce. I have experience with a wide variety of CRM packages. I have worked with Salesforce, Zoho, Infusionsoft and a few others. I have worked with happyfox ticketing and live-chat snapengage. I was the administrator as well as the manager for this live chat. I took a break from call centers and client services when my twins were born. But the passion never ended. When the boys were 2 I started my own magazine with a monthly distribution of 20 000 copies. The magazine still exists. I sold it , You can view it here: www.momandi.co.za I have a passion for awesome customer service. I am the best at what I do. I am motivated to give my best at all times. Being in the Virtual environment has permitted me to work in places that were previously unattainable to me. I have worked as a virtual assistant in the UK, USA, AU. Sometimes in all three countries on the same day! Absolutely amazing.

    Groups: Pro Customer Service

    $15.00 /hr
    421 hours
    4.62
  3. Debie D.

    Debie D.

    Live Chat, Email and Ticket Support Representative

    Philippines - Tests: 6

    To work efficiently and with good quality is what I aim for every time I am assigned a certain job. I have worked as a Customer Service Representative for more than 5 years including chat support, email response handling, ticket support and as phone representative. I have experience using Zendesk, LiveChat, Olark, WHMCS and Avaya softphone. Throughout my career in customer service, I handled order taking, shipping/status inquiries, cancel and refund requests, retention, website navigation and other related customer needs. I am knowledgeable in MS Office tools (Word, Excel, PowerPoint). I also used Google Docs and Spreadsheets in documenting and filing data. I have studied Information Technology and basic accounting. I have good and fast typing skills, can do multitask and work under pressure. I am willing to enhance and to learn new skills in the process while growing in this chosen field. I will serve full dedication and give best results to my clients.

    $4.44 /hr
    3,247 hours
    4.73
  4. Jasmin Habelito

    Jasmin Habelito

    Expert Chat/Email Support with eBay experience

    Philippines - Tests: 6

    I have been employed as chat/email support representative with Motif Ltd Phils but have resigned from the post this month. This is an Indian company based on the Philippines, which has a list of known clientele such as eBay and Priceline. My experience with eBay has taught me a great deal on how to handle different kinds of people, providing them technical support as well but, mainly handling their concerns about their account which can range from opening one up to improving their standings on the site. I can provide immediate resolutions, with my navigation skills honed by years of experience with handling three chats at a time. In line with this, I can say that I can provide services with great considerations in deadlines set by clients. Currently, I am thinking of focusing my time as mother of three beautiful children who are in their middle school right now. As a working mother, I am committed to fulfilling my role as a parent, and as a good provider as I am a single mother. Opportunities such as this site can provide has opened new doors for working mothers, and I am willing to find a new avenue as a source of my finances.

    $5.00 /hr
    4,797 hours
    4.86
  5. Catherine M.

    Catherine M.

    Personal/Virtual Assistant/Researcher/Live Chat Support

    Philippines - Tests: 6 - Portfolio: 2

    With solid 3 years experience in oDesk, I was trained to be efficient, professional and hardworking Virtual Assistant, Personal Assistant, Researcher and Chat Support Specialist in one. I am excellent in spoken and written English. Some of my skills include: 1. Managing Social Media platforms such as Facebook, Instagram, Twitter, and Pinterest. 2. Knowledge in using Google Docs/Drive, and MS Office 3. CRM Software 4. Typing Skills 5. Researching 6. Live Chat Support 7. Uploading Videos 8. Basecamp 9. Wordpress Content 10. And many more!

    $3.50 /hr
    1,529 hours
    4.60
  6. Avinash Chandra

    Avinash Chandra Agency Contractor

    Ticket, Chat, Phone, Email Support Agent

    India - Tests: 16 - Portfolio: 3

    Greetings! I have a friendly, professional demeanor and am a confident multitasker, allowing me to take on several responsibilities at once. I'm a quick learner and enthusiastic. I look forward to working with you as a customer service rep as well as your go-to guy for any additional projects you need assistance with. I am experienced, competent and organized person with tested skills and capabilities in; > Customer Support ( Wordpress, eBay, Blog, PHP, Joomla, Marketing, eCommerce ) > Technical Support ( Windows XP, Windows 7, Windows 8.1, Mac OSX, Linux ) > Phone Support ( x-lite , skype , ring central , magic jack ) > Ticket Support ( Right Now, Helpshift, Zendesk , Kayako , HP Service Desk and many more ) > Live Chat Support ( Live Chat , Comm100, Zoho, Zopim, Livezilla, Velaro and many more ) > Email handling ( Gmail, Yahoo, Hotmail , Microsoft Exchange, Outlook, Office 365 ) > Admin Assistance ( Data Entry, Analysis, Processing, eBay & Megento, Web Research ) > Virtual Assistant ( Calender, Receptionist, Personal Assistant, Operator ) > Graphics Design : Logo Design, Header, Banner, Facebook Cover, Social Media, Business Cards, Design, Photoshop > Internet researching : Google, Bing, Wikipedia > Technical Writer : Computer related tips and tricks, Android, iOS and Windows Mobile support Being a graduate in Information Technology, I believe that my Skills, Experience, Knowledge as well as fluent English in verbal and written is vital for working for you. Additionally, I am highly organized, provides unsurpassed service, professionalism, invaluable support and knowledge. With an eye for details and intense passion for everything about online support, my enthusiasm for this industry is palpable. I marvel in accuracy reasonable turn around time, strong computer skills and I enjoy being an independent asset rather than a cost center. I have reliable internet connection with 5 Mbps upload and download and working HD Webcam, Skype, 40+hours a week at my disposal to work for you. I was also a Top Provider in oDesk now Upwork Top 25 Providers in Odesk : http://www.odesk.com/community/oconomy/best_freelance_designers

    Groups: Bluehost Developers and Designers, MailChimp Experts Group...

    Associated with: Computer Help Online

    $11.11 /hr
    6,862 hours
    4.96
  7. Mary Grace Gozon

    Mary Grace Gozon

    Team Supervisor, Zendesk Email/Chat/Phone Support

    Philippines - Tests: 6 - Portfolio: 9

    I have been in Business Process Outsourcing for more than 8 years and managed a team of 15 agents in the call center. I am very good at handling difficult customers and escalations via phone, chat and email using Zendesk.

    Groups: Pro Customer Service

    $8.89 /hr
    3,043 hours
    5.00
  8. Shonda rena S.

    Shonda rena S.

    Specializing in Ticket, Chat, and Phone Support

    United States - Tests: 6

    I have worked in the filed of customer service for over ten years. I have worked in both on site and virtual call center environments. I have held positions such as technical support, order processor, claims management, and client support. I have provided support to clients by phone, email, and chat. I have worked in roles where I used multiple programs simultaneously and am comfortable doing so. I have also used many different types of e mail support and phone support systems, to include Citrix, Zendesk, Shopify, and Zopim; to name a few. I am a very fast learner and am eager to learn new skills that will help me to advance in the field of customer service and support.

    Groups: Pro Customer Service

    $16.67 /hr
    439 hours
    5.00
  9. Didier eric N.

    Didier eric N. Agency Contractor

    Live Chat and Phone Support Representative

    Philippines - Tests: 10 - Portfolio: 4

    I am a native french speaker who got graduated in India, where I stayed for 6 years then moved to Philippines. I believe, I have the necessary skills and abilities for positions such as: Help Desk/Ticket Support Live Chat Support Email Support Inbound Phone Support Outbound Phone Support I have been, for 2 years, a french tutor in an English institute, and I worked as French Customer Support Representative in a firm in Philippines. I had a previous position on upwork as chat support for 2 months.

    Associated with: SERVICE PRO

    $11.11 /hr
    177 hours
    5.00
  10. Aireen Rose Empeo

    Aireen Rose Empeo

    Customer Service/Email Support//Chat Support/Virtual Assistant

    Philippines - Tests: 7

    For the past six years I developed excellent skills in the BPO industry which include good customer handling, extraordinary patience and diligence in my work. I also acquired enough knowledge and experience in this field which made me confident that I can deliver a service better than expected. I have an excellent command in Zendesk (1 1/2 year experience in email support) and Velaro (1 year experience in chat support). I highly value work and my clients as shown on a number of long term contracts I have had.

    $11.11 /hr
    6,036 hours
    4.63