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Last updated: October 1, 2015
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Charlene B

Charlene B Agency Contractor

Operations manager and Customer service expert

Philippines - Tests: 3

To find a work where I can apply my skills and proficiency. While at home and attending to my family. I have been in the business for more than 5 years. As an executive assistant to a collections agent and I have worked my way through customer care and technical support. Management has been the highlight of my career. I take pride in motivating people and helping customers. This is why I take every job seriously and provide the best assistance that I can.

Groups: Pro Customer Service

Associated with: TRISIS Contact Solutions

100% Job Success
$12.22 /hr
4,097 hours

Ellen B.

Ellen B.

VA Specializing in Social Media Management

United States - Tests: 7

I have been a Virtual Assistant and Social Media Manager for nearly 3 years. I have been the Administrative Assistant to the CFO of a large oil corporation in the past. I have nearly 8 years of direct customer service experience as well as extensive knowledge in conflict resolution and customer retention. I have also done ghost writing, original content creation (both writing and graphic design) as well as much, much more. I have a considerable amount of experience with many different platforms and applications. I am proficient on both Microsoft & Mac OS, experienced in all Office Applications as well as the Adobe Creative Suite. I have a passion for helping others to build their business to be successful and I believe I do that by being available, interested and engaged with you and your industry. I can take many of the montonous tasks off your plate so you can focus on bigger picture business and product development. I would love to connect with you and see how I can help you to build your business and balance life and work. Feel free to contact me via oDesk, and if you would like to see some of my work, content or services, visit my website at Thank you.

100% Job Success
$13.33 /hr
88 hours

Lydia L.

Lydia L.

Efficient Administrative Support Consultant

United States - Tests: 2 - Portfolio: 16

Lydia Y. Lewis is a veteran, entrepreneur and virtual administrative support consultant, specializing in all administrative tasks including but not limited to document creation, SEO, and social media management. She acquired her Associates of Arts in Business Administration as well as a Medical Assisting and Personal Fitness Trainer Certification. After her eight years of study and United States Navy service, Lydia decided to commence her climb up the corporate ladder. Lydia Y. Lewis began her climb at LA Fitness Sport Clubs where she began as a membership sales associate, ending her career with a title of Assistant General Manager of personal training. She has worked for other reputable companies such as FedEx, Target, and Apple. Her four years of service in the United States Navy was her most important accomplishment in life. When Lydia is not working, she enjoys mentoring teen girls and abused women. She is also a die-hard Patriots fan, loves animals, cooking and learning new things. She is currently working on a fictional novel as well as building her administrative consulting business.

57% Job Success
$11.00 /hr
225 hours

Cjeah Fernando

Cjeah Fernando

Customer Service | HR Coordinator | Data entry | Virtual Assistant

Philippines - Tests: 4 - Portfolio: 1

I have 6 years experience in Customer Service. In oDesk, I want to establish a career in customer service support (voice or non-voice), data entry, administrative work, recruitment and as a virtual assistant. I can do different types of administrative work like researching, data mining , and others. My goal is to provide my clients 100% quality work that will lead to satisfied clients and a good relationship with them. I would like to make use of my craft and skills to be known as a good contractor and someone dependable and reliable. To gain more knowledge through experience and make me a more professional individual. Honesty, patience, hardworker, responsible, excellence and quality work are just the few words I keep in mind each time I work on something. I possess extensive experience in Customer service, I am diligent, target-centric and result-oriented, I am efficient in sorting out instantaneously all kinds of service and products needs of the customers.

Groups: Pro Customer Service

100% Job Success
$6.67 /hr
4,772 hours

Mary Kris Malto

Mary Kris Malto

Call Center Quality Supervisor / Policy Writer / Executive Assistant

Philippines - Tests: 6

I have a virtual assistant experience which I have developed my ability to manage social media channels, email marketing, and database managements. I also possess 3-solid years of experience handling a Quality department for a BPO company where I've honed my skills as a policy writer, acted as a liaison of Quality Processes to Operations and the Training team. I can say that I have a keen eye on details and have a strong interpersonal skills. I also can easily adapt to a fast-paced working environment. I am amenable to work part time / full time depending on the business need. I am also committed to stay for a long term contract so long as my client still needs my knowledge and abilities in making his/her business profitable.

$6.69 /hr
159 hours

Trenia R.

Trenia R.

Social Media, Digital Advertising, PR, Internet Marketer, Crowdfunding

United States - Tests: 16 - Portfolio: 10

I am an experienced Social Media, Advertising and Internet Marketer, SEO Expert, Advanced Keyword Anaylsis, PR as well as offer consultation for Marketing and Small Business and Crowdfunding. Champion of social media tools and technologies, with a track record of creating and implementing successful social media programs. Keep up-to-date with constantly evolving technologies in Online Social networking, the blogosphere, search tools and Web 2.0, and work closely with clients to create innovative, effective campaigns. Extensive Internet Marketing Skills including Organic SEO, Blogging, Email Marketing, Niche Marketing, Social Media, Google, Forums, Article Writing, Spinning & Submission, Quality Backlinks, Keyword Analysis, Research & Generation, Video Production & Marketing and Affiliate Marketing. Developing, Implementing & Monitoring of SEO Campaigns. Expert knowledge of PPC Campaigns, Product Creations, Sales / Landing Pages, Blog Development, Joint-Venture elations, HTML, CSS, Wordpress, Google Analytics, Google Adsense /Adwords, Google Webmaster, Web CEO & Various SEO Tools. Expert Knowledge and Skills in: Developing and manage online marketing campaigns and effectively driving brand awareness, engagement and traffic to social media pages via Twitter, Pinterest, YouTube, Google+ and Facebook. Achieve a strong, visible social media presence and develop concepts with viral potential. Continuously monitor online public relations and ensure the success of client programs. Create and implement strategic, proactive and community building campaigns, promotions and contests centered on driving traffic to your website or storefront. Research followers, organizations and influences to grow fans, followers and engagement. Assess social media marketing strategies to determine rate of return. Identify and tap into new channels to optimize ROI and fuel revenue growth. Provide Internet Marketing & Search Engine Marketing consulting services which includes SEO, PPC, Local Search, Social Media, Web Development, Blogging, E-commerce, Website Analysis, and Website Maintenance Communicate with clients and help determine the strategy and execute the tactics necessary to drive traffic to web sites with ultimate goal of delivering a positive ROI via conversions, leads, and sales Performed keyword research for clients helping to identify targeted keywords to increase traffic and conversion for their business Created, implemented, analyzed and managed paid search marketing campaigns in Google Adwords & Yahoo and other PPC sites. Identified keyword opportunities and leveraged trending analysis via web analytics to increase traffic and conversions Utilized blogging platforms to create more than different microsites as an internet marketing incentive Place stories in BusinessWeek, Wired News, Computerworld and other key news outlets. Ensure placement in social content Web sites such as Digg, StumbleUpon, etc. Built a strong base of repeat business I am looking forward to working with you with your social media needs and I offer customized monthly packages as well. Contact and visit me today for your Social Media & Internet Marketing needs. Cheers, Trenia Today

75% Job Success
$65.00 /hr
905 hours

Erika B.

Erika B.

Jane of all Trades

United States - Tests: 12

- Customer Service- Team Management- Social Media Manager- Wordpress-Blogger- Graphic Design- Administration Customer Service- I have been trained to use several email, ticketing and live chat systems. I am also trained in phone etiquette. •Expert knowledge and abilities in written communication. •A patient listener who fully focuses on speakers and understands a variety of accents. •Organized and detail-oriented; knack for understanding procedures and logistics. •Strong skills in time management, prioritizing tasks, and meeting deadlines. Team Management •UNDERSTANDS CUSTOMER NEEDS •COMMUNICATES EFFECTIVELY •UNDERSTANDS THE ORGANIZATION'S FINANCIAL PERFORMANCE •MOTIVATES THE TEAM •TRACKS AND MEASURES STAFF PERFORMANCE Social Media Management Along with other social mediums, and SEO, I am well versed in the following: Pinterest Create a defined strategy in leveraging Pinterest to present business identity • Develop consistent approach for relevant, compelling visual and written content • Strategically plan the optimal number of boards and organizations of pins • Optimize posts for SEO gain • Differentiating Pinterest presence from those of competitors • Create a coordinated strategy that compliments company accounts on other social platforms • Widen exposure through consistently growing follower-base • Foster connections with notable account holders to expand reach • Work Examples- (I did the profile graphic, created and upkept the account until a few months ago when he stopped his social) (current) (current) Facebook Designing a fully integrated social media interaction and engagement plan that captures the SMM goals of the company • Profile/Page Optimization • Professionally designed landing page (iFrame/FBML) to encourage LIKE conversions •Updating community and Tell Your Fans marketing • Effectively posting key information that will be easily visible on the “wall” and the walls of the clients followers • Increasing exposure and establishing brand recognition •Paid Social Search campaign management • Insights analysis • Contests, Sweepstakes, Polls and other engaging viral campaigns • Facebook Application integration and development • Gaining a strong and respected “fan base” to further enhance credibility • Work Examples- (active) (More pages available to be seen upon request) Twitter “Tweeting” to establish a presence and build brand reputation online, and responding to tweets • Generating a strong “follower base”, where tweets will be primarily communicated • Engaging tweets with appropriate lists, #hashtags and @authoritative profiles • Gaining exposure by “following” reputable members / business • List Management of your followers • Posting relevant articles found online that relate to your business / industry Google+ Establishing setup of Google+ for Business • Implementing the +1 button with the Business page • Generate followers and segment them in to specific “circles” •Leverage “hangouts” and train clients how to use this feature to conduct meetings online with clients and potential clients • Effective information sharing and how to improve search engine rankings and page authority with Google+ • Implement an aggressive marketing strategy to gain authority • Analytic analysis and evaluation Wordpress- I can build and manage your wordpress sites. Brand Management- How your company is rated on yelp, etc. means a lot. I will manage comments and bring in new ratings to keep your brand reputation high. Work examples available upon request.

92% Job Success
$16.67 /hr
1,547 hours

Frida Kabo

Frida Kabo

Service Manager

Sweden - Tests: 3

With a long experience from the service industry I am use to meet a lot of different kind of people with focus on solutions based on their needs, always looking to exceed their expectations. This to create long lasting relations and positive results. - Master in Social Science, Service Management - More than 15 years in the service industry (bla teamleader, Yield manager och 1:st receptionist) - Local President of Junior Chamber International Örebro

$120.00 /hr
0 hours

Christine Kramp

Christine Kramp

Virtual Assistant, Customer Service Consultant, Germ/Eng, Researcher

South Africa - Tests: 6

My main objective is to provide the highest quality of service, in the most cost-effective manner. To meet this, I will finish all assignments on time, do all tasks in an excellent way, and create a good working relationship with all clients. All clients will receive the highest level of attention, devotion and commitment.

63% Job Success
$16.00 /hr
2 hours