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Hire a freelance customer service representative to help you save time and keep your customers happy 24/7. A professional customer service rep can field questions, help users, solve problems, and take care of your clients...freeing you up to do the work that is at the core of your business.

Many of our freelance customer service reps have experience in large call centers around the world, and are ready to bring their professional experience to help your business.

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Customer service Job Cost Overview

Typical total cost of Upwork Customer service projects based on completed and fixed-price jobs.

Upwork Customer service Jobs Completed Quarterly

On average, 1,322 Customer service projects are completed every quarter on Upwork.

1,322

Time to Complete Upwork Customer service Jobs

Time needed to complete a Customer service project on Upwork.

Average Customer service Freelancer Feedback Score

Customer service Upwork freelancers typically receive a client rating of 4.69.

4.69
Last updated: August 1, 2015
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  1. Kathleen Sardoncillo

    Kathleen Sardoncillo Agency Contractor

    Order Processing & Customer Service

    Philippines - Tests: 10 - Portfolio: 11

    I am interested with engaging in long term projects in the following areas where my skills set are derived from over 5 years of experience working in the customer service industry: - Order Processing - Live Chat Support - Email Support - Phone Support - Administrative Assistance - Data Entry - Others: MS Office Applications, Photoshop and CorelDraw I'm competent and a hard-worker. I have the enthusiasm to keep learning new things and I always have the initiative to strive for better (if not the best) in all things that I do. I can work independently with minimum supervision and I work well also with a team. I'm detail-oriented and most of the time, I want my stuffs done in a systematic and organized manner.

    Associated with: One Team Up

    $7.78 /hr
    6,557 hours
    5.00
  2. Maricris Vasallo

    Maricris Vasallo Agency Contractor

    Excellent Customer Service

    Philippines - Tests: 3

    Accepting challenges is the foundation of my life experiences and something I do with confidence. I have completed a 16-year education. You will find me a totally dedicated individual, spontaneous, and communicative. You can trust me to work unsupervised and patient enough to handle people and work with colleagues.

    Associated with: F.I.R.M Solutions

    $3.36 /hr
    657 hours
    5.00
  3. Helen antoniette C.

    Helen antoniette C.

    Customer Service, Sales & Technical Specialist

    Philippines - Tests: 3

    Hard-working and independent contractor with experience in administrative and recruitment tasks. Passionate in account management and B2B coordination by providing effective channels of communication and high service level experiences. Has years of experience in the call center industry handling various B2C accounts for high-volume Fortune 500 companies. Dealt with customer and technical support roles and have been highly valued as a team player. Enjoys team meetings and loves solving problems.

    $5.56 /hr
    3,446 hours
    5.00
  4. Atle Viste

    Atle Viste

    Norwegian customer service and translations

    United Kingdom - Tests: 2 - Portfolio: 1

    I am a Norwegian who is able to work on my own initiative and as a part of a team and can deal with administrative duties competently. I am also punctual in my work, and I am very interested in languages. During my years of studying and working I have developed translation and analytical skills of professional calibre. Since I started studying in 1999 I have lived and worked in Norway, Denmark, Belize, Holland, Germany, Malta and the United Kingdom. I translate from English, German, Swedish and Danish into Norwegian. I am interested in experiencing new cultures and have visited 83 countries on 4 continents. I answer feedbacks fast and professionally and will usually answer them within 24 hours on normal work days. I am a quick learner of new admin tools/support systems. I have a vast experience and I am very experienced and reliable.

    $22.22 /hr
    0 hours
    5.00
  5. Jennifer De Gracia

    Jennifer De Gracia Agency Contractor

    Customer Service Support,Virtual Assistant

    Philippines - Tests: 1 - Portfolio: 1

    I am seeking a challenging position that utilizes my unique experience and talents while offering advancement opportunities in exchange for sincere dedication, consistent productivity, and unbreakable integrity. My experiences as a missionary and as a Customer Service Representative for international call centers for almost 5 years helped me become versatile by taking the opportunity to instruct a wide variety of people from various backgrounds and all facets of society. In addition to my extensive experience, I have excellent communication skills. I always maintain a gracious and professional manner when communicating with people. I am open to new ideas and know that I would contribute to the administration. I can stretch my availability according to your preferences as I don't want to miss anything this opportunity can provide me.

    Associated with: Assign2Us Business Services Agency

    $5.00 /hr
    2,802 hours
    5.00
  6. Cris Sample

    Cris Sample

    Energetic Customer Service Relationship Specialist

    United States - Tests: 4

    I have found that working with people is my true passion! I recently received my Bachelor's degree in Communication Studies, with a minor in general business. I am very passionate about working with customers and strive to excel in providing them with an outstanding customer service experience. With over 7 years of customer service experience, I have found that providing customers with friendly, professional, and energetic service is the key to being successful! I have also found that is imperative to communicate effectively. I am very enthusiastic about communication and find myself always seeking ways to improve the communication with those around me. I have learned that every person is different and that the same communication styles does not always work for everyone. Building a rapport with customers and finding ways to successfully reach a mutual understanding is always my goal. With that being stated, I have the ability to adjust my communication style to make those around me feel extremely comfortable.I pride myself in maintaining excellent written and verbal communication skills. I am an expert in all Microsoft applications.

    $22.22 /hr
    1,915 hours
    5.00
  7. Sheila Mae Ingan

    Sheila Mae Ingan Agency Contractor

    Customer Service Representative/ Agency Manager

    Philippines - Tests: 7

    To secure a position where my existing skills in the areas of Customer Service, Content Writing, and Transcription will be utilized by a progressive company.

    Associated with: JSS Virtual Solutions, OutstartBPO-Cebu

    $17.00 /hr
    7,667 hours
    4.94
  8. Jenyl Ybanez

    Jenyl Ybanez Agency Contractor

    Accounting / Virtual Assistant / Customer Service

    Philippines - Tests: 2 - Portfolio: 5

    Well experienced in accounting jobs and an exceptional Microsoft Excel user. An efficient and honest Virtual Assistant / Customer Support that can perform multiple tasks with less supervision. I can deliver 100% quality tasks before the given deadline.

    Associated with: Staff 24/7

    $5.56 /hr
    1,618 hours
    4.85
  9. Michelle Mangaoang

    Michelle Mangaoang

    Customer Service Representative | VA | Web Researcher

    Philippines - Tests: 10 - Portfolio: 2

    I have worked as a customer service representative for over 4 years in which I had the privilege to deal with Australian clients. Working for back office, my job role is to process phone connections and make sure to email or call clients when needed. I am knowledgeable in Microsoft office applications. I am competent when it comes to customer service and administrative jobs.

    $3.89 /hr
    1,927 hours
    5.00
  10. Reynaldo Jr Soriano

    Reynaldo Jr Soriano

    Customer Service Superstar and Team Lead

    Philippines - Tests: 9 - Portfolio: 4

    I am an award-winning client support specialist who have 11 years of customer service experience, including managing a team of client support advocates for Thumbtack, Inc. In 2008, I was awarded by 24/7 Customer and Optus as the first agent to meet the required average handling time (AHT) and for consistently achieving the lowest AHT in the team (see my portfolio). I am also enthusiastic and passionate about creative ways to delight customers. I had the opportunities to work for big companies, such as IBM Daksh, 24/7 Customer, and Teletech, as a Customer Service Specialist and Technical Support Expert, where I honed my communication skills and developed a high level of problem solving skills. I also worked face-to-face with customers for three years as a Service Crew and Store Marketing Assistant at Jollibee, where I learned about marketing focusing on upselling. I'm presently working for Upwork as part of their Marketplace Experience Team, which is a specialized customer services team aimed at increasing customer loyalty and retention. I am very familiar with Zendesk, Desk, Velaro, and Google Applications (document, calendar, and spreadsheet). I believe that in order to make yourself happy, you need to make others happy first. I enjoy helping businesses to reach greater levels of success and will do “whatever it takes” to ensure a positive result. Please check out my profile to know more about my work experience. If you think my skill sets match what you are looking for, kindly invite me to apply to your job. I am currently available for a part-time senior customer service representative role (up to 10 hours per week). Thank you.

    Groups: Pro Customer Service

    $16.67 /hr
    11,904 hours
    5.00