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Customer support Job Cost Overview

Typical total cost of Upwork Customer support projects based on completed and fixed-price jobs.

Upwork Customer support Jobs Completed Quarterly

On average, 585 Customer support projects are completed every quarter on Upwork.


Time to Complete Upwork Customer support Jobs

Time needed to complete a Customer support project on Upwork.

Average Customer support Freelancer Feedback Score

Customer support Upwork freelancers typically receive a client rating of 4.63.

Last updated: October 1, 2015
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Adja soukeyna N.

Adja soukeyna N. Agency Contractor

Experienced Customer Support Specialist

United States - Tests: 2

I have over 17 years experience in Quality Customer Support and specialized on the following field:customer support troubleshooting, administrative assistant, client relation, quality assurance. My passion is customer service and I enjoy speaking with individuals from all walks of life. I am available throughout the week including weekends and most holidays. I am looking for a long term position with a company I can grow with. My summary of skills are as follow: -Experienced in handling confidential information [company/customers] -Inbound/Outbound calling -Email handling -CRM application -Zendesk, Salesforce and Desk -Wordpress -Tier 2- Escalations/Complaints -Knowledge in Apex and other web tools -Web Research -Knowledge in Microsoft Applications -Troubleshooting -15+ Years of call center experience -Strategic Marketing -Experience in quality auditing

Associated with: oDesk Payroll

91% Job Success
$18.89 /hr
3,094 hours

Silviu  iustinian M.

Silviu iustinian M.

Account Manager/Customer Support

Romania - Tests: 16

Writing requirements both functional and quality requirements, software requirements specifications.Worked on projects for DFS (german air traffic control), Deutsche Bahn, EADS. Customer support for both hard- and software. Account and Sales Manager for international companies. Management and business consulting.

100% Job Success
$20.00 /hr
11,408 hours

Dorina-alina L.

Dorina-alina L.

Data Expert/ IT/ Customer Support

Romania - Tests: 8

Hello! I'm experienced in customer support, financial data, testing software applications, Excel, Word, PDF, data extraction, data uploading, data cleaning, data entry, billing. I love to gain more experience and knowledge from every project I accomplish. I'm a nice person, hardworking and I like helping others with their tasks. Contact me and you will not be disappointed! My hourly rate depends on the nature of the work.

100% Job Success
$6.67 /hr
6,868 hours

Mathew G.

Mathew G.

Experienced Customer Support & Core Network Implementation Engineer

Kenya - Tests: 5

I am Young focused and hardworking person a holder of Bachelor of Science in Computer Engineering with 5000+ Odesk working hours in Customer and Technical Support in great online software companies and video design Integrations. I have Over 6 Cumulative years in as Customer/Technical support having worked in ISP based on VSAT Communication (KU-band and C-Band of Various Dish Capacities), Hub/NOC Planning & Design, Monitoring for (iDirect, Hughes & NewTec) using Various Management & Monitoring Software (Hughes NMS, iMonitor, NewTec, Packeteer etc) based in ISP’s NMC and Customer Support Departments. In Mobile Telecommunication Experience as a Core Network Integration Engineer for Multinational Telecommunication Vendor (Huawei) CS Products (MSOFTX300/UMG8900/HSS/HLR 9860). Also worked before in same vendor as Solution Architect/Pres-sales Engineer (for CS/PS & Carrier Software Products and Solutions) and as Core Network CS Engineer involved in Core Network Planning, Design and Implementation. I have great work experience in Internet Protocols (SS7 / SIGTRAN/MAP / CAP/ TCAP / CAMEL) , 3GPP CN standards and protocols and in particular BSSAP,RANAP/MAP. I have done Integrations with E/// MSC/BSC (TD/BSC)/RNC, Telepins (MFS), Mavenir's (EIR) and other Vendors.

71% Job Success
$12.22 /hr
5,679 hours

Richard Nyakundi

Richard Nyakundi

Zendesk Expert, Technical Support and Customer Support Manager

Kenya - Tests: 7 - Portfolio: 1

Experienced Zendesk Consultant and Customer Support Team Lead with 1700+ oDesk hours. I am very familiar in all aspects of Zendesk, the use of business rules to achieve the desired workflow, implement automations to increase productivity for agents, customize Zendesk using its built in functions and integrations. I am abreast with the latest Zendesk features, api, and integrations which allows me to be able to always find ways of implementing desired functionality by being able to fully understand all aspects of Zendesk of what it can and it can't do.. Key words: zendesk consultant, customer support team lead, reporting, excel, HTML, CSS, JavaScript.

90% Job Success
$16.67 /hr
1,927 hours

Czarina Ann Go

Czarina Ann Go

Virtual Assistance, Email Support, Customer Service, Chat Support

Philippines - Tests: 1

Seeking stable online job based at home. I worked as a virtual assistant almost 3 years now and was trained and worked on array of tasks. At the same time, I also tried working as a front desk officer/membership consultant in an elite fitness club and after that job I worked on a call center as a Reservations Sales Specialist for almost 14months. And employed for 14 months on a BPO company and was awarded as 3rd top agent for 2011. I am optimistic that whatever field I may be, I am to excel.

$5.56 /hr
1,626 hours

Lexzelle N.

Lexzelle N.

Excellent Customer Service Representative (Email/Chat Support)

Philippines - Tests: 2

If you are looking for an expert Chat/Email Support representative, you can definitely count on me.. I have worked with one of the top call centers (BPO) in the Philippines for which the client is an international (U.S) cable company (Comcast). Work Experience: - Customer service rep (Chat/Email) - Team Leader - Data Entry - Troubleshooting - Account registration / Password resets - Billing - Upgrade / downgrade services - Process order and shipment - Process online payment - Schedule appointment - Retention Qualities: ***Proficient in English ***Reliable ***Dedicated to work ***values Integrity ***has fast and reliable internet connection at home ***40-45 wpm typing speed with 98 - 100% accuracy ***Adheres to agreed schedule

$9.44 /hr
4,564 hours

Ryan M.

Ryan M.

Customer Support Expert, QuickBooks Specialist, Java Programmer

Philippines - Tests: 3

After graduating in 2006, I have worked in the BPO industry providing technical support to hardware, networking, and accounting software clients in the United States. I have direct contact with customers of our clients helping them solve issues ranging from simple computer operation to complex accounting software resolution. I am available to work every 10 am - 7 pm PST.

100% Job Success
$11.11 /hr
8,589 hours