Beatriz margarita G.
Account Manager and Sales Specialist
Top 5% of successful oDesk Freelancers
To obtain a challenging position that allows me to use my skills, while contributing to the company's success and growth.
• Accomplished IT professional with excellent communication skills and over 5 years of significant experience in Incident Management, Network Infrastructure Monitoring, and Technical Support in an IT Helpdesk and Service Desk environment with a familiarity of ITIL functions.
• Extensive experience in troubleshooting by means of sound problem solving and decision making, with comprehensive knowledge in Active Directory Administration, TCP/IP Networks, Citrix, SecurID, VPN, Postini, Blackberry Enterprise Servers, Exchange, Microsoft based operating systems, Microsoft Office, etc.