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Helpdesk Job Cost Overview

Typical total cost of Upwork Helpdesk projects based on completed and fixed-price jobs.

Upwork Helpdesk Jobs Completed Quarterly

On average, 32 Helpdesk projects are completed every quarter on Upwork.

32

Time to Complete Upwork Helpdesk Jobs

Time needed to complete a Helpdesk project on Upwork.

Average Helpdesk Freelancer Feedback Score

Helpdesk Upwork freelancers typically receive a client rating of 4.38.

4.38
Last updated: September 1, 2015
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  1. Leonard Leong

    Leonard Leong Agency Contractor

    Sourcing Expert | Web Marketer | Binary Options Trader | Web Developer

    Philippines - Tests: 16 - Portfolio: 5

    Ambitious, energetic, strong-willed, charismatic, organized, creative, thoughtful, and passionate leader who plans and execute innovative solutions that paves the ways to win-win situations. Experienced in leading a complex organization that has a distributed workforce as a majority of its staff in providing world-class cost-effective services to a diverse clientele that includes: Automobile Dealerships, Marketing Agencies, Book Publishers, Law Firms, Event Planners, Coffee Retailers, etc. If you're looking for a professional whose goal is to provide clients cost-effective solutions for their business processes, then please feel free to tell me how I can be of service.

    Associated with: ROO Agency

    $9.99 /hr
    6,614 hours
    4.93
  2. Jony D.

    Jony D. Agency Contractor

    Administrative Assistant,Web Researcher,Data Entry,Market researcher.

    Bangladesh - Tests: 20 - Portfolio: 20

    Hi, ,I am Mr.Jony Das.I am a freelancer with having a many experience in working with other freelancing sites and always try to making the work different from others.I understand that the achievement in every business depend on Customer Satisfaction.So,I would like to utilize my time in the proper way to stand in the hard.My first priority is trustworthy and reliable service to the customers and employers.

    Associated with: MrWhite'sHouse

    $6.00 /hr
    1,147 hours
    4.97
  3. Aftab Ahmad

    Aftab Ahmad Agency Contractor

    System Administrator

    Pakistan - Tests: 8 - Portfolio: 4

    From last 8 years, I am working in diverse fields of technology. My core competency is System,Network and Database Administration. 1- Server Administration A- Microsoft Platform Windows Server 2003,2008,2012, Active Directory (AD), GPO, Domain Controller (PDC), ADC, DNS, DHCP, IIS,PLESK, WSUS, RAID, MS VPN, ISA 2000,2004,2006, TMG, Load Balancer, Hyper V, RIS, Backup and Diaster Recovery, Microsoft Exchange Server 2003,2k7 and 2010. Microsoft Windows (Client OS): Win 98, win 2000, XP, Windows Vista, Windows 7 and Windows 8 Microsoft Office: MS Office 2003,2007, 2010 n 365 B- Linux/Open Source Platform : Fedora, Linux 5 (Basic and Advance Server), Ubuntu, centos C- Recording/Voice Logging: NICE , Racal, Thales, Cybet Tech, Logfinty 2- Network Administration (CISCO AND JUNIPER): LAN, VLAN, WAN, OSPF, RIP, IGRP, EIGRP, ACL, VPN, Firewall (ASA,PIX, Alto) 3- Database Administration: i have OCP training, passed the 11gSQL fundamentals paper I-Installation, configuration and upgrading of Oracle server software and related products II-Patch management and control III-Plan growth and changes (Capacity Planning) IV- Project management and maintenance of the logical and physical V-Perform general technical troubleshooting VI-Collaboration with the development team in creating VII-Methodology to implement changes to database systems VIII- Establish and maintain sound backup and recovery / DR policies IX-Perform database tuning and performance monitoring X- Perform application tuning and performance monitoring XI- Report Database issues to higher management XII- Interface with Oracle Corporation for technical support XIII- Setup and maintain documentation and standardsPredicting future Oracle trends for Hardware usage and user load

    Associated with: MUZARSH Offshore Services

    $28.00 /hr
    14 hours
    5.00
  4. M.Usman Sharif

    M.Usman Sharif Agency Contractor

    Microsoft/Cisco Engineer,CCNA,CCNP,CCIE (DC WR),RMM,Firewall,NMS

    Qatar - Tests: 8 - Portfolio: 6

    The main objective is to provide efficient and award wining services to my clients. To use my skills, experience and adaptability to obtain a systems & Network administration, engineering position where I am constantly challenged. My greatest strength is my ability to walk into a new environment and be functional immediately and face the challenges of new environment. I am quick to learn and adapt to new situations, configurations and technologies. ***Network side products experience (Cisco & Juniper Routers, Switches, LAN, WAN, VOIP and security.) ***System side experience and projects including Microsoft Products Deployments (SBS Deployment & Migration, Servers Domain Controller | Security Policies | Backups | Clustering, Exchange Servers Solution and Migration, Clustering | Data Protection Manager 2010, Sharepoint Solutions, Windows Client side support etc.) ***Storage Solutions and Services ***CITRIX Solutions and Services

    Associated with: VSNCloud

    $15.00 /hr
    57 hours
    4.87
  5. Michael N.

    Michael N. Agency Contractor

    Independent I.T. Specialist - Solutions Provider

    Philippines - Tests: 19 - Portfolio: 3

    I have more than 10 years of experience doing online jobs and other I.T. services for clients, including hands-on on computer programming. I have excellent Internet research capabilities, with attention to details. My skills include proficiency in the following applications: - Microsoft Office - Data Entry - PDF conversion - Online Research - Visual Basic Programming - Basic Video Editing - Database design - PICmicro design and programming My primary aim is to provide quality I.T. solutions to my clients.

    Groups: Application Developers Alliance

    Associated with: Philippine Virtual Assistant Network

    $4.17 /hr
    465 hours
    4.87
  6. Miko Gandhi Paulin

    Miko Gandhi Paulin Agency Contractor

    Project Manager/Web Development Engineer/Online Support

    Philippines - Tests: 7 - Portfolio: 18

    I am very motivated and a team player. I started working full-time as a freelance consultant/project manager and further strengthen my skills. I can easily connect with other professionals from different cultures and I work best under pressure. Communication is second nature to me and with my strong technical background, I always aim to provide a solid customer service experience for the clients. • Over 18 years I.T. experience in technical sales supports, I.T. consultancy and help desk support. • Drive change through innovative solutions that will strengthen organizational processes and enhance productivity. • An active proponent of collaborative leadership and participative management with the ability to clearly communicate complex issues and ideas into manageable components. • Establishes innovative solutions that drive change, strengthen organizations, and enhance productivity. • Uncommon planning, team building, negotiating, mentoring, and communication skills. • Strong technical background ensures through project knowledge; further, solid customer service and project management experience ensures quality management and satisfactory results. Proven Record of Delivering: • Capital Project Management • Leadership & Team Building • Cross-functional Leadership • Executive Presentation • Strategic Planning • Customer-centric Solutions • Performance Management • Efficiency Improvement • Multi-site Administration • Web Site Development & Enhancements • Web Applications and Services Projects

    Associated with: KineticDesignz Services and Consultancy

    $9.50 /hr
    1,591 hours
    4.91
  7. Avinash Chandra

    Avinash Chandra Agency Contractor

    Ticket, Chat, Phone, Email Support Agent

    India - Tests: 16 - Portfolio: 3

    Greetings! I have a friendly, professional demeanor and am a confident multitasker, allowing me to take on several responsibilities at once. I'm a quick learner and enthusiastic. I look forward to working with you as a customer service rep as well as your go-to guy for any additional projects you need assistance with. I am experienced, competent and organized person with tested skills and capabilities in; > Customer Support ( Wordpress, eBay, Blog, PHP, Joomla, Marketing, eCommerce ) > Technical Support ( Windows XP, Windows 7, Windows 8.1, Mac OSX, Linux ) > Phone Support ( x-lite , skype , ring central , magic jack ) > Ticket Support ( Right Now, Helpshift, Zendesk , Kayako , HP Service Desk and many more ) > Live Chat Support ( Live Chat , Comm100, Zoho, Zopim, Livezilla, Velaro and many more ) > Email handling ( Gmail, Yahoo, Hotmail , Microsoft Exchange, Outlook, Office 365 ) > Admin Assistance ( Data Entry, Analysis, Processing, eBay & Megento, Web Research ) > Virtual Assistant ( Calender, Receptionist, Personal Assistant, Operator ) > Graphics Design : Logo Design, Header, Banner, Facebook Cover, Social Media, Business Cards, Design, Photoshop > Internet researching : Google, Bing, Wikipedia > Technical Writer : Computer related tips and tricks, Android, iOS and Windows Mobile support Being a graduate in Information Technology, I believe that my Skills, Experience, Knowledge as well as fluent English in verbal and written is vital for working for you. Additionally, I am highly organized, provides unsurpassed service, professionalism, invaluable support and knowledge. With an eye for details and intense passion for everything about online support, my enthusiasm for this industry is palpable. I marvel in accuracy reasonable turn around time, strong computer skills and I enjoy being an independent asset rather than a cost center. I have reliable internet connection with 5 Mbps upload and download and working HD Webcam, Skype, 40+hours a week at my disposal to work for you. I was also a Top Provider in oDesk now Upwork Top 25 Providers in Odesk : http://www.odesk.com/community/oconomy/best_freelance_designers

    Groups: Bluehost Developers and Designers, MailChimp Experts Group...

    Associated with: Computer Help Online

    $11.11 /hr
    6,862 hours
    4.96
  8. Saleem Clarke

    Saleem Clarke Agency Contractor

    Graphic Designer/Web Development/Technical Support/Virtual Assistant

    Canada - Tests: 15 - Portfolio: 1

    I am new to oDesk and wish to utilize my skills to provide exceptional service to my employers. I am fluent in english, web programming and as the ability to learn with confidence and ease. I am also in the process of getting certified as a Cisco Network Associate. I am competent in all areas of work as I try to adapt to situations and learn to become more effective and efficient.

    Associated with: SalTech Services

    $16.67 /hr
    3,540 hours
    4.59
  9. Beatriz margarita G.

    Beatriz margarita G. Agency Contractor

    Account Manager and Sales Specialist

    Philippines - Tests: 9

    Top 5% of successful oDesk Freelancers CAREER OBJECTIVE: To obtain a challenging position that allows me to use my skills, while contributing to the company's success and growth. KEY COMPETENCIES: • Accomplished IT professional with excellent communication skills and over 5 years of significant experience in Incident Management, Network Infrastructure Monitoring, and Technical Support in an IT Helpdesk and Service Desk environment with a familiarity of ITIL functions. • Extensive experience in troubleshooting by means of sound problem solving and decision making, with comprehensive knowledge in Active Directory Administration, TCP/IP Networks, Citrix, SecurID, VPN, Postini, Blackberry Enterprise Servers, Exchange, Microsoft based operating systems, Microsoft Office, etc.

    Associated with: BMGonzalez

    $16.70 /hr
    6,341 hours
    5.00
  10. Gaston D.

    Gaston D. Agency Contractor

    IT Consultant - Team Leader - Training - Sales Leader - iMarketing

    Argentina - Tests: 8 - Portfolio: 9

    Hello my name is Gaston; I am based in Buenos Aires, Argentina right now as some times i live in Spain, specifically in Canary Islands. I had living in different countries such as Spain, Germany, Holland, UK, Emirates and Argentina for work purposes. I have 2 nationalities Spanish and Argentinian. Regarding industries where been working for the last 12 years are: + IT, Mobile Services Help Desk (Tiers 1, 2 3 and back office) + Hotel Industry (RR.PP manager) + Air lines (at the airport and as a cabin crew on board) All of these experiences were mostly customer focused with high administrative usage. Highly Proficient using Microsoft package, CRM platforms and Internet. For the last 5 years I been learning and incorporating to my knowledge in SEO, SEM, Programming (HTML, CSS, PHP, Java, and others), ecommerce development and Community Management, so I’ll be open to receive work projects for those services, and willing to learn even more. You can consider having an interview with me and I’ll be happy to explain deeply and perform any test you would like to do. I mostly looking for full time home based position with no problems for work travel even 50% of time (not mandatory). If you have any question i will be more than happy to answer all questions. Regards, Gaston Diaz

    Associated with: Mapu Tech

    $12.00 /hr
    88 hours
    4.87