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Helpdesk Job Cost Overview

Typical total cost of Upwork Helpdesk projects based on completed and fixed-price jobs.

Upwork Helpdesk Jobs Completed Quarterly

On average, 32 Helpdesk projects are completed every quarter on Upwork.

32

Time to Complete Upwork Helpdesk Jobs

Time needed to complete a Helpdesk project on Upwork.

Average Helpdesk Freelancer Feedback Score

Helpdesk Upwork freelancers typically receive a client rating of 4.38.

4.38
Last updated: August 1, 2015
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  1. Roy jonathan V.

    Roy jonathan V.

    IT System Administrator

    Philippines - Last active: 20 hours ago - Tests: 11

    - Windows XP / Vista / 7 / 8 - Windows SBS 2003 and 2008 , Windows Server Standard 2003 , 2008 , 2012 - Mac OSX Server - Sharepoint - Office 365 - Zendesk, Capsule CRM, HelpSpot, Dellserv, Kayako, Spiceworks - Microsoft Exchange server and Microsoft Outlook - Domain Hosting / Email Hosting - Malware/Virus Expert - Basic to Advanced Networking - Computer Remote Repairs

    $11.11 /hr
    14,164 hours
    5.00
  2. Sourabh Aryabhatta

    Sourabh Aryabhatta

    5+ Years Experienced Upwork-certified Top Rated IT Consultant

    Bangladesh - Last active: 20 hours ago - Tests: 21 - Portfolio: 30

    ★ Certified EPUB & Kindle Expert (top 10% in CSS Test & top 20% in HTML Test) ★ Certified JIRA Expert (top 30% in HelpDesk & Software Testing Test) ★ Invite me, if you are serious about your project. I offer the following exclusive services. ✔ Formatting & Conversion (eBook interior) Service ✔ Publishing (over Online eBook Stores) Service ✔ Atlassian JIRA Consultancy Service ✔ Web Design, Web Development & Publishing Service ✔ Graphics Design (eBook cover) Service Here is the details information. ► Formatting & Conversion (eBook interior) Service is offered for the following stores. - Amazon CreateSpace - Amazon Kindle Direct Publishing (KDP) Store - Apple iTunes Store - Barnes & Noble - BookBaby - Smashwords (Premium Catalog) *** For paperback version, it is mandatory to maintain the print quality & platform standard. So I need to take care of the following features. ✔ Inside & outside margin and bleed ✔ Table of Contents ✔ Header, footer & page-number ✔ Print Quality image ✔ Interior formatting (with correct spacing & styles) ✔ Fully illustrated children picture book (full bleed) *** For electronic (mobile-friendly) versions, automated tools can never deliver great results that we expect. That's why I always use hand-written HTML & CSS to develop 100% error-free epub and mobi format that cover all the online eBook stores successfully. I can work with any digital format (doc, docx, odt, pdf, ppt, indd, .pages), though I do prefer word document format among them. Additionally I can take care of the following features. ✔ "Look Inside" (first 10% visibility over Amazon KDP Store) feature ✔ Clickable Table of Contents (linked to titles) support ✔ Navigation Progress Bar (NCX View) support ✔ 100% reflowability with advanced Interior formatting (styled paragraph, list, table, text-box, hyperlink, dropcap) support ✔ Full screen image support for any kind of mobile device ✔ Panel View support for comic / manga book (KF8 format) ✔ HD Quality Image (text-wrapped) with caption support ✔ Custom font (font-family, size, color) support ✔ Multimedia (audio, video) support for KF8 format ✔ "Text-to-Speech" feature ✔ Delivery cost minimization support ✔ Orientation-Lock (portrait / landscape) support ► Publishing (over Online eBook Stores) Service is offered for the following stores. - Amazon CreateSpace (Amazon Paperback version) - Amazon Kindle Direct Publishing (KDP) Store - Barnes & Noble - BookBaby - Smashwords (Premium Catalog) *** Regarding publishing, all you need to do is to provide me some basic information of your book (title, author name, book description, category, keywords, price, ISBN etc) along with the target store's credential. It is a complete publishing package including the following services: ✔ Publishing and Monitoring until the book goes LIVE ✔ Fixing technical issues (if any) ✔ Promotional Consultancy (if needed) ► Atlassian JIRA Consultancy Service is offered for software development companies who want to use Atlassian JIRA (or already using Atlassian JIRA). *** Being a Certified HelpDesk Professional (scored top 20% in Help Desk Certification Test, Management Skills Test and Technical Writing Test), I have been working with Atlassian JIRA (Cloud Version) successfully since last 5+ years. I am very much able to configure Agile Boards (Scrum or Kanban), grooming backlogs, planning Sprint releases, tracking time-sheets (using Tempo plugin), explaining burn-down chart etc. Additionally I can take care of the following administrative actions. ✔ JIRA Project Access ✔ JIRA Permission Scheme ✔ JIRA Issue-Security ✔ JIRA Workflow ✔ JIRA Agile Board ✔ JIRA Issue Screen, Fields, Components, Versions etc. ✔ JIRA Report (using JIRA Issue Filters) ✔ JIRA Plugin Consultancy ✔ JIRA Training for freshers ✔ JIRA Documentation I can help in doing some third-party integration as well, like email-to-ticket creation, Zendesk-JIRA integration, Salesforce-JIRA integration. I have basic knowledge in using Atlassian OnDemand (Confluence) as well. I have received Six Sigma Black Belt Certification from Upwork too. Overall, I am always ready to provide effective consultancy on Atlassian OnDemand products. ► Web Design, Web Development & Publishing Service is offered for the following areas. - Static Website Template Customization - Wordpress, Joomla etc (PHP, MySQL based) Installation & Customization - Opencart, Zencart, Woocommerce etc (eCommerce platform) Installation & Customization ► Graphics Design (eBook cover) Service is offered for the following stores. - Amazon CreateSpace - Amazon Kindle Direct Publishing (KDP) Store - Apple iTunes Store - Barnes & Noble - BookBaby - Smashwords (Premium Catalog) *** Additionally I can design attractive 3d cover for you, so that you can use it for promotional purpose. ► I am looking for opportunities to build long-term relationship with my future employers and to build myself a good reputation through my diligence, hard work and top quality service.

    $15.00 /hr
    2,429 hours
    4.73
  3. Olga Y.

    Olga Y.

    Professional Search Engine Optimization and Marketing Consultant SEO

    Israel - Last active: 20 hours ago - Tests: 3

    The internet has always inspired me by its endless possibilities. I exchanged my project management position to SEO field. I have 6 years experience in customer support, 3 years experience in manual QA and QA team management, 1 year in project management and 4 years of experience in SEO. I speak, write and read fluently English, Hebrew, Russian and Lithuanian. I am always eager to learn new things and add more skills to my resume.

    $22.22 /hr
    2,705 hours
    5.00
  4. Monis Rizvi

    Monis Rizvi

    Experienced Remote Technical and Live Chat Support, Ticket Support.

    Pakistan - Last active: 2 days ago - Tests: 4

    With more than 2 years of experience in customer service and technical support via live chat and tickets, I'm confident in my ability to find an amiable solution to any challenge I may encounter. As a self-motivated and determined person, with a strong capacity for learning, I thrive in virtual work environments - taking on new challenging and multi-tasking with ease. I've worked hard to foster strong working relationships and if I don't immediately have an answer to a question, I definitely have the skills and resources to know where to find it. As a naturally empathetic person with a solutions oriented attitude, I am able to relate to customers; helping them to feel comfortable and understood, while finding the appropriate solution for all parties involved. I am known for my commitment, superior work ethics, attention to detail and excellence in customer care.

    Groups: Microsoft Certified Professionals

    $6.67 /hr
    2,600 hours
    4.95
  5. Carlos S.

    Carlos S. Agency Contractor

    Web Developer and Technical support

    Mexico - Last active: 1 day ago - Tests: 25 - Portfolio: 15

    I was a top 25 odesk provider March 2010. I currently specialize in creating and editing Wordpress sites, have enough php skills to make changes to plugins or code to suit the client needs. My Html / css is excellent. I also can troubleshoot computer problems remotely (mainly Windows). My help desk skills are excellent and have about 15 years experience answering tickets. Computers have been a hobby of mine since I was a young, when I received my first one. I loved to program it, take it apart and troubleshoot it. Been working in the computer field since about 20 years ago as an independent Consultant / tech, also in various jobs. I enjoy learning new things, software, languages, operating systems. I'm able to learn them very fast, since I can speed-read. I also get a great deal of satisfaction when I solve difficult problems in the Technical field. Since I grew up on the border between the US and Mexico (Tijuana) and learned English from an early age, I have excellent verbal and written skills. I also have a US phone number and a skype account to facilitate communication with clients.

    Groups: Bluehost Developers and Designers

    Associated with: Bilingual VA

    $14.00 /hr
    6,418 hours
    4.92
  6. Robert H.

    Robert H. Agency Contractor

    Team Lead/ Technical Expert Support(Phone/Chat/Email)

    Philippines - Last active: 20 hours ago - Tests: 6

    I have been working in a business process outsourcing industry for 13 years. This has been an invaluable experience in terms of learning different level of techniques to enhance my performance from an entry level customer care representative processing emails and chat to a 2nd level technical support providing extensive solutions and strengthening client relationship. As a leader, I am currently focused on developing and leading a team to exceed client expectations. I aim to do the same in Odesk given the opportunity to commit myself in the personal and professional development of a team as well as apply the day-to-day project experiences to individual talents.

    Associated with: MAGNIFICO

    $12.00 /hr
    6,200 hours
    4.70
  7. Bernard Leigh

    Bernard Leigh

    Project Management, and Service Management,

    Cyprus - Last active: 4 months ago - Tests: 7 - Portfolio: 4

    Demonstrable skills and experience in both Enterprise and SME (MSP Clients) Project and Programme Management, based on the principles and methodologies of industry standards such as PRINCE 2 and PMP. With further demonstrable experience of managing teams in excess of 30 members including local hire and remote resources, together with all aspects of annual performance appraisals, and contractor negotiation, with an excellent understanding of the latest ITIL methodologies for ITSM. This specific experience has been gained from over 10 years of managing distributed teams and environments across multiple time zones and cultural forums, through Application and Infrastructure Support and Project and Change Management to have a complete understanding of the both SDLC and ITSM and how to make them successfully coexist. I have developed and managed enterprise grad SLA’s, OLA’s, UC’s and KPI’s framework, for both internal IT staff and external supplier resources to meet with industry and global regulatory requirements. Responsible for ALL Sarbanes Oxley (SOX) reporting and owner of ALL SOX controls for UK. I have a professional, adaptable, and competent approach to both Resource and Stakeholder management. I am more than comfortable with working in an integrated IT environment or as a consultant. I have a strong mix of corporate enterprise, SME and entrepreneurial experience, and to expand on that, my experience has afforded me the ability to learn the complex matrix management structures and business models which predominantly gained within Global Financial Services Industries (Investment Banking and Global, Corporate and Specialty Insurance). Where conversely some of my most recent and earlier career experience was based in one of the most competitive customer service industries, and to achieve success in this, I had to be flexible to market conditions, so that I could maintain strategic focus so as to continually meet my financial targets. The combination of my career experience has provided me with the opportunities of working in USA, Belgium, France, Spain, Gibraltar, Abu Dhabi and secondments to Brazil, Mexico and APAC, for projects that I was either managing or transferring to local piers and latterly I had responsibilities for USA, Germany, Italy, Switzerland and Denmark. I am confident that I have a strong comprehension of global business environments and managing diverse IT Departments across a multicultural platform. I feel that I am confident and excellent communicator and am completely at ease with interacting and influencing piers, partners, subordinates and executive management, both internally and externally to my working environment. Throughout my career, I have remained technically competent, complemented by my training and experience with Prince 2 and ITIL methodologies. I am a strong communicator, who is confident and experienced in influencing business and IT stakeholders-up to and including-CIO/Managing Director Level.

    $60.00 /hr
    7,951 hours
    5.00
  8. Jamela May Aznar

    Jamela May Aznar Agency Contractor

    IT Helpdesk / Technical Support Professional

    Philippines - Last active: 20 hours ago - Tests: 6

    Handled employees of NSN Nokia Siemens Networks globally to provide technical support and assistance as an IT Helpdesk via phone and email. I'd work as Technical Support Representative for more than 5 years. I've already handled ADSL/ wireless and cable network connections/ accounts for more than 3 years under verizon (US account) and tesltra-bigpond (Australian account). We troubleshoot for internet connectivity issues from pc to modem, modem to router and outside connections. Had been promoted as level 2 technical support under telstra account where i handled escalations and hard to resolve issues. Also handled hp-ipg hardware software issues for printers, configures fax machines, setting up connections and out of the box set ups.

    Associated with: Golden Ratio Customer Experience Solutions

    $4.44 /hr
    2,557 hours
    4.55
  9. Van Gabriel La Vina

    Van Gabriel La Vina

    HelpDesk Microsoft Certified Mcdst Mcitp Mcts

    Philippines - Last active: 1 month ago - Tests: 14 - Portfolio: 7

    10+ years of solutions-focused technical customer support experience. Microsoft Certified Professional with the following certifications: Microsoft Certified Desktop Support Technician Microsoft Certified I.T. Professional Microsoft Certified Technology Specialist Handled work projects: - Content moderator / Quality Analyst / Zoho CRM/ CS-Cart - 3dcart data entry / Ebay listings / Amazon listings/ Wordpress postings - chat/ voice / email support - Remote Desktop Support - Technical Writing - Windows Administration - Application Support

    Groups: Microsoft Certified Professionals

    $5.00 /hr
    2,395 hours
    5.00
  10. Monshiar Villarta

    Monshiar Villarta Agency Contractor

    Customer Services Manager | Helpdesk Analyst | Affiliate Manager

    Philippines - Last active: 1 day ago - Tests: 22 - Portfolio: 7

    My goal in life: is to take advantage of every task assigned to me and make it rock and roll! Boosted by six years of customer service, sales and technical support experience I will make sure that you and your customers get that result you're always looking for if not exceeding your expectations. For the previous 6 years at work, I have developed skills that keep me ahead of the status quo. I am a tech support guy by trade but is versatile enough to handle administrative tasks, transcription, even creating blogs and articles. Focus on the job at hand, spongelike quality of absorbing info, persistence and ultimately overall understanding and comprehension of the assigned tasks are my strongest qualities. Communication and execution will be at a breeze when we work together. Hope to rock your world soon! Services offered: -Team Management -Quality Assurance -Social Media and Affiliate Marketing -Customer service expertise (Phone, Chat, Email) -Chat sales expert -Zendesk and Cpanel expertise -Expert affiliate management -High level of research capability and data entry -Google docs, Skype, Email correspondence mastery -Shareasale, Avangate expertise -Team management -Reports analytics -Business process development -Marketing strategist -Forum posting -Live chat expertise (Snapngage, Ngenera etc) -65 words per minute / 95-100% accuracy typing speed -Email blast, email marketing campaign (with database) -Campaignmonitor expertise -Jira, Pivotaltracker, Trello mastery -Adobe Photoshop and Premiere

    Associated with: Klaudeville

    $10.00 /hr
    7,320 hours
    4.76