I.T. Professional + Customer Service Expert
Last active: 1 month ago
For the past years I have branched out to Customer Service taking on Technical Support, Customer Support, and Call Quality Assurance posts for multiple Technical Services provider companies. It is during these times that I have developed excellent inter-personal skills, task management, and business insight.
My core strengths lie in the fact that I am well versed in a wide array of I.T. related skills including, but not limited to: Desktop OS system support, deployment, and maintenance, VOIP systems such as Five9, Avaya OneX, etc., CRM Systems such as Salesforce, Ninjato, etc., Call Management software such as AVAYA CMS.
I am also very handy with productivity tools such as Microsoft Office, Google Docs, OneDrive, Dropbox, etc.
These are only some of the strengths that I possess, and I know that I can bring much more to the table when given the chance.